Colorado Custom Coatings

From: [redacted] Sent: Friday, December 11, 7:AM To: [redacted] Subject: Re: Case# [redacted] Consumer: [redacted] , [redacted] Hello this is [redacted] I am responding to the complaint from [redacted] I advised him to replace his handrail because it was originally oil stained and painted paint wont stick to it unless you strip paint off and oul prime it firstHowever that would be very costly he would be better off to just replace handrail however I told him I would fix the bubbles that were present however they will continue to appear over time I fixed bubbles many time along with othet items I walked it four times till he was satisfied and offered a fifth and last time he became irate because I told him it would be my last time he said he would rather file numerous complaints and get my business shut down I have tried to please customer just not posssible if theres anything else u need please let me know

From: [redacted]
Sent: Friday, December 11, 2015 7:03 AM
To: [redacted]
Subject: Re: Case# [redacted] Consumer: [redacted], [redacted]
Hello this is [redacted] I am responding to the complaint from [redacted]. I advised him to replace his handrail because it was originally oil stained and painted...

paint wont stick to it unless you strip paint off and oul prime it first. However that would be very costly he would be better off to just replace handrail however I told him I would fix the bubbles that were present however they will continue to appear over time I fixed bubbles many time along with othet items I walked it four times till he was satisfied and offered a fifth and last time he became irate because I told him it would be my last time he said he would rather file numerous complaints and get my business shut down I have tried to please customer just not posssible if theres anything else u need please let me know

[redacted]
The warranty was not honored and the trim and railing were not properly prepped as agreed. The house trim and railing were not properly scraped or primed. Other areas of trim on the house are bubbling, the railing is not the only area of concern. ([redacted])