Colorado Disaster Restoration LLC

Complaint: [redacted] I am rejecting this response because: I am still being unfairly sued by Colorado Disaster Restoration This company should be going after the people that called them and not after me The only reason they are going after me is because they can not get paid by the company ( [redacted] ) that called them I had nothing to do with contacting Colorado Disaster Restoration for any reason Especially since I'm in the restoration business myself Why would I spend over $11,for work that I can do myself for no cost This company also grossly overcharged over $11,for sucking up 2" of water in the basement which [redacted] caused This company is not only cheating the consumer by charging an exorbitant amount of money, but they are also going after anyone they can to collect a debt Whether fair or not Sincerely, [redacted]

Summary The client’s water loss occurred on December 9th, She called us to her home for water mitigation services in the middle of the night and a crew was immediately dispatched [redacted] authorized us to do the necessary work at her home via contractWe properly mitigated [redacted] ***’s water loss per [redacted] Standards and upon job completion she signed a Certificate of Completion and SatisfactionOur invoices were submitted to her insurance company on January 16th, As a courtesy to our clients we try to assist in communications with their insurance companies – however, our contract is with the homeowner- not their insuranceWe have no relationship with insurance companies – the homeowner has that relationshipIn this case, [redacted] ***’s insurance company proved difficult to communicate with and all our efforts proved futileFor several months, we tried to get status updates and information from her insurance company to no availBy April – we had gone over three months and had not received any payment on over $13,owedAt that point, we had to protect our financial position and file a lien on the propertyWe received only one payment of less than 2% of the amount owed and that was not until after the lien notice was sent In response to the client’s complaints Our trucks, uniforms and all paperwork clearly say “Colorado Disaster Restoration” – she hired us in full knowledge that we were not [redacted] [redacted] signed the contract and was given a copy of that contract – in which it states: “Company has made no representations, inducements, promises, or agreements orally or otherwise with regards to the probability of payment by an insurance company for any of the services to be provided by Company.” The client’s complaint about charging for “things they didn’t use such as safety wear” was addressed on 5/1/17– and she was creditedThose issues were properly addressed and she responded via email on 5/4/saying, “Thank you for completing these requests.” Note that we never came to any agreement with [redacted] ***’s insurance company – and we were very clear in our communication with her that her insurance company was not working with usHer claim “our insurance agents have worked with [redacted] in billing to come to an agreement on the billing” is simply untrueFurthermore, all correspondence between [redacted] and [redacted] has been reviewed and we disagree with [redacted] ***’s claims of mistreatment – all correspondence remained professional Conclusion We’ve asked [redacted] to please understand that we, Colorado Disaster Restoration, have been put in a difficult situationWe are a business that provided her services yet we have not been paid – seeking action after several months of non-payment is not in any way personal, nor is it unethical or “abuse.” We have done everything within our power to assist [redacted] but we exhausted all our resources and were left with no other optionMany hours have been spent corresponding with [redacted] and we’ve always done our best to explain the situation and answer her questionsAt this point we’ve asked [redacted] to please refer to our previous explanations and answers – the only questions we cannot answer for her are those of a legal-nature as we are not attorneys and we have advised her of this We look forward to working with her insurance company, however, at this time, they are not cooperating with our efforts toward resolution

Regarding the Revdex.com complaint No***: There were different entities/individuals involved in this project/transaction. It is conceivable that there will be more parties involved by virtue of insurance company(s) involvement We are not in a position to respond to what
another party said or did not say to another party. Given that there is a legal matter pending we do not believe it appropriate to comment until it is resolved. As soon as the legal matter is resolved we will respond to the complaint Sincerely yours, *** * ***

Although I appreciate the response, I believe my insurance company was under the impression the bill would be accurateThe company NEVER had nine blowers in my home (The damaged area isn't large enough for nine blowers) Pictures of the same blowers in different areas really don't constitute additional chargesWhere are your pictures of the "Cleaning" or perhaps explain your companies definition of cleaning?
Again I am not looking for any financial gain at all...However, I do have an issue with unethical business practices
*** ***

Note that we provided all our documentation to the insurance company. The invoice was then scrutinized by an adjuster and payment was approved by a supervisor. Therefore, at least two highly-qualified individuals have gone over this file and validated the charges on the invoice. Our invoice is completely based on actual events. It is entirely accurate and we have the documentation to support it. Photos are NOT of the same air movers being moved around the home. Our practice is to setup all equipment then take photos of the setup. Our photo files are timestamped and the photos are taken within minutes of one another – there would not have been time (or any reason) to setup and plug-in air movers, take photos then un-plug, pickup and move those air movers, reset and take more photos. That is not our practice. The client’s claim is unsubstantiated. The client signed flood checks stating nine air movers were left onsite. Furthermore, in regards to nine air movers fitting in the area, two levels of the home were affected including two bedrooms, a main room and a hallway totaling more than 440 square feet – that is certainly enough space to warrant nine air movers. Again, our technician is IICRC-certified in Water Damage Restoration and he used the number of air movers that was appropriate per IICRC Structural Drying Standards. And again, the client signed flood checks stating nine air movers were left onsite. The charges for nine air movers has been supported by documentation and photos. The client signed-off on the quantity and the insurance company agreed with and paid for those nine air movers. In regards to the line item “Clean Floor” – we have explained that this charge is for the cleaning of the subfloor before air movers are placed. We vacuum and/or sweep the dust and debris because if we did not remove the dust and debris the air movement would stir up that dust and debris and blow it all over the room. Again, “Clean Floor” refers to removal of dust and debris on the subfloor before air movers are placed. The photos support this charge and again, the insurance company agreed with and paid for this. To recap, we responded to the client’s call for emergency service back in August. An IICRC-certified technician properly mitigated the water loss per IICRC standards. An invoice was generated based on actual work and events that took place at the home. That invoice was then scrutinized by the insurance company and they paid the full amount with no objections. The insurance company also advised the client to remit that full payment to us. Colorado Disaster Restoration has responded to the client’s claims repeatedly with support, evidence, documentation and explanations. We stand behind our invoice - our work resulted in the proper drying of the client’s home and the mitigation was 100% covered by the insurance company. We’ve substantiated and supported our charges. The client has made claims against us that are simply untrue. No further action is warranted – we consider this issue closed.

Complaint: [redacted]
I am rejecting this response because: I am still being unfairly sued by Colorado Disaster Restoration.  This company should be going after the people that called them and not after me.  The only reason they are going after me is because they can not get paid by the company ([redacted]) that called them.  I had nothing to do with contacting Colorado Disaster Restoration for any reason.  Especially since I'm in the restoration business myself.  Why would I spend over $11,000 for work that I can do myself for no cost.  This company also grossly overcharged over $11,000 for sucking up 2" of water in the basement which [redacted] caused.  This company is not only cheating the consumer by charging an exorbitant amount of money, but they are also going after anyone they can to collect a debt.  Whether fair or not. 
Sincerely,
[redacted]

Summary The client’s water loss occurred on December 9th, 2016. She called us to her home for water mitigation services in the middle of the night and a crew was immediately dispatched. [redacted] authorized us to do the necessary work at her home via contract. We properly mitigated [redacted]’s water...

loss per [redacted] Standards and upon job completion she signed a Certificate of Completion and Satisfaction. Our invoices were submitted to her insurance company on January 16th, 2017. As a courtesy to our clients we try to assist in communications with their insurance companies – however, our contract is with the homeowner- not their insurance. We have no relationship with insurance companies – the homeowner has that relationship. In this case, [redacted]’s insurance company proved difficult to communicate with and all our efforts proved futile. For several months, we tried to get status updates and information from her insurance company to no avail. By April 2017 – we had gone over three months and had not received any payment on over $13,000.00 owed. At that point, we had to protect our financial position and file a lien on the property. We received only one payment of less than 2% of the amount owed and that was not until after the lien notice was sent.   In response to the client’s complaints Our trucks, uniforms and all paperwork clearly say “Colorado Disaster Restoration” – she hired us in full knowledge that we were not [redacted].   [redacted] signed the contract and was given a copy of that contract – in which it states: “Company has made no representations, inducements, promises, or agreements orally or otherwise with regards to the probability of payment by an insurance company for any of the services to be provided by Company.”   The client’s complaint about charging for “things they didn’t use such as safety wear” was addressed on 5/1/17– and she was credited. Those issues were properly addressed and she responded via email on 5/4/17 saying, “Thank you for completing these requests.”   Note that we never came to any agreement with [redacted]’s insurance company – and we were very clear in our communication with her that her insurance company was not working with us. Her claim “our insurance agents have worked with [redacted] in billing to come to an agreement on the billing” is simply untrue. Furthermore, all correspondence between [redacted] and [redacted] has been reviewed and we disagree with [redacted]’s claims of mistreatment – all correspondence remained professional.   Conclusion We’ve asked [redacted] to please understand that we, Colorado Disaster Restoration, have been put in a difficult situation. We are a business that provided her services yet we have not been paid – seeking action after several months of non-payment is not in any way personal, nor is it unethical or “abuse.”   We have done everything within our power to assist [redacted] but we exhausted all our resources and were left with no other option. Many hours have been spent corresponding with [redacted] and we’ve always done our best to explain the situation and answer her questions. At this point we’ve asked [redacted] to please refer to our previous explanations and answers – the only questions we cannot answer for her are those of a legal-nature as we are not attorneys and we have advised her of this.   We look forward to working with her insurance company, however, at this time, they are not cooperating with our efforts toward resolution.

Initial Business Response /* (1000, 5, 2015/12/16) */
Attempted to contact customer by phone 12-11-15 and message was left with my phone number. A call was placed today and customer satisfaction was secured.