Colorado Exteriors, LLC

Our reply remains the same We are sorry that not everyone is perfect and that [redacted] in our office did what the customer and sales person wanted and inadvertently sent to the insurance As explained, it should not have gone to the insurance and was cancelled by us through the insurance I have attached a copy of the only monies that are being requested from Mr ***, which is only for the materials According to [redacted] they were never paid for these materials If we don't receive payment, we will not pay [redacted] and let them proceed with filing a lien against the property Mr [redacted] is more then welcome pay us for the cost of the materials and we would be willing to waive the restock fee, but we will not be paying for the materials that Mr [redacted] refused to return and kept and used Once we receive payment for the materials, we will pay [redacted] We have previously attached all the invoices and statements from [redacted] , but have again included the statement from [redacted] expressing the conversations held with Mr*** along with our invoice for the materials Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have tried to resolve this with this customer several different ways The independent sales consultant that he was dealing was terminated from our company and no longer has any affiliation with us We tried to pickup the materials and he had it blocked by a dumpster that he refused to move We offered to sell him the materials at cost and he refused He finally agreed to let us pick up the materials, but when the supplier arrived to collect the materials over half of the materials were either used by the home owner or taken by the home owner We will accept payment at our cost for the missing materials from Mr [redacted] or proceed with sending this to our attorney

We are in the process of getting statements from the supplier and *** We never give referrals to customers, if the salesman, which is an independent contractor, offers that to a customer it is out of their commissions that it gets paid *** ***, was an independent sales contractor for our company doing sales There were no phone calls to our office to request anything regarding materials and I am in the process of trying to get the statement from *** *** regarding the stated phone calls that Mr*** is stating he had with *** I have attached the statement from *** regarding the invoice that was issued in error for your review I am currently working on getting the statements from the suppliers and the production manager regarding what the issues were that they had We are only asking for the reimbursement of the materials that were not returned and the restocking fee I will be sending over the information regarding the comments from the supplier and production manager as soon as I receive those Per the production manager *** ***, after the materials were delivered on 09/13/2016, we went to roof the house on 09/13/and Mr*** turned the roofers away which then it had to be rescheduled with production and through the salesman *** ***, which never did follow up with the office or homeowner He completely disappeared and we had no way of reaching him Then we had the service department return times and the homeowner said that he wanted to speak with *** before he would let us proceed Since *** never came back into our office or returned any phone calls to the homeowner or our office we then turned it over to *** *** to try and rectify with the homeowner I am also waiting on a written statement from the supplier, which I will submit once I receive it, who states that they did not refuse to pickup any materials and the number of attempts that they made to collect the materials that were blocked by Mr*** But have attached the notes that we did receive from *** at *** Which went to pickup the materials times before Mr*** allowed them to pick them up I will send the statement from *** as soon as I receive it Per my conversation with ***, Mr*** stated to the Driver for the supplier, he was entitled to keep everything else for his trouble The total amount of materials that were not returned by Mr*** totaled It is our stance that we maybe following up with legal collection for the materials that Mr*** kept and also the restocking fee per the contract

Our reply remains the same.  We are sorry that not everyone is perfect and that [redacted] in our office did what the customer and sales person wanted and inadvertently sent to the insurance.  As explained, it should not have gone to the insurance and was cancelled by us through the insurance.  I have attached a copy of the only monies that are being requested from Mr [redacted], which is only for the materials.  According to [redacted] they were never paid for these materials.  If we don't receive payment, we will not pay [redacted] and let them proceed with filing a lien against the property.  Mr. [redacted] is more then welcome pay us for the cost of the materials and we would be willing to waive the restock fee, but we will not be paying for the materials that Mr. [redacted] refused to return and kept and used.  Once we receive payment for the materials, we will pay [redacted].  We have previously attached all the invoices and statements from [redacted], but have again included the statement from [redacted] expressing the conversations held with Mr. [redacted].  along with our invoice for the materials.  Thank you.

Complaint: 11815429
I am rejecting this response because:
When I contracted with Co Exteriors thru their agent [redacted] I was told that the total price of the job would never be more than what the ins company would allow or pay. On 10/11/206 there was an invoice submitted to [redacted] for $22,254.35 on a $16,000.00 job by [redacted], the office assistant for Co Exterior, that was sent to the adjuster stating that final payment should be made on the job because the job was completed. In reality the job had not even started.  The response from the [redacted] adjuster is that this is Insurance Fraud.  Not wanting any part of this I terminated my association with this company. After numerous attempts thru [redacted] I tried to purchase the material that had been delivered, and each time I was told no. I then requested that they remove their material and after waiting 2 weeks, I started the replacement of my roof. I didn't need to inform anybody except the City of Fort Lupton because of the permit that was needed. The material they had delivered had been on my property for over 3 months, I am not responsible for this material as it was left out side  with part of it on the ground.  When they did finally come for their material, some of the roofing material was left by the employees of [redacted].  I also gave them 3 referrals for roof jobs. 1. [redacted].  I was told by their agent of record there would be a referral fee of $250.00 per job.  I am asking for my $750.00 to be paid as stated by their agent of record [redacted]. I know they have placed a lot of the blame on [redacted] for all that has happened but their were other in the office that were very well aware of what was going on and they all should share the blame.
Sincerely,
[redacted]

We have tried to resolve this with this customer several different ways.  The independent sales consultant that he was dealing was terminated from our company and no longer has any affiliation with us.  We tried to pickup the materials and he had it blocked by a dumpster that he refused to...

move.  We offered to sell him the materials at cost and he refused.  He finally agreed to let us pick up the materials, but when the supplier arrived to collect the materials over half of the materials were either used by the home owner or taken by the home owner.  We will accept payment at our cost for the missing materials from Mr. [redacted] or proceed with sending this to our attorney.

I am completely confused on this complaint.  We have emailed him and spoken with him on the phone.  Spoke with him last week regarding him mailing his check to us and he did not mention any problem.  We have no control over the city and county inspections, we have to wait on them for...

final inspections.  We have also sent forms for this gentlemen directly to his insurance for him, we have contacted his insurance about releasing all of his money to him for him to pay us.  I am really not sure what his complaint is.  As of last Friday when I spoke with him, he did not mention anything.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]