Colorado fleet and Mobility

Clearly from the fact they are unwilling to buy the van at half what I paid them they are admitting it is not worth anything close to half what I paid them and I suspect they knew that when selling itThey are fools if they bought it without having it checked out - as we were for buying it without checking it outAs *** said, they would not allow her to take it to a mechanic to have it checked out. As for us us trying to smear them, we have only told the facts. thank you for your assistance. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

am familiar with this customer so I can speak to the status of the complaint.We are a small auto-brokerage in [redacted] and we sell all of our vehicles AS-IS. We are up front about this and have documentation signed by each customer as it relates to our express no warranty policy. We...

sell vehicles for a lower cost as we do not have the high overhead of a service and parts facilities. We have had several customers request to take our vehicles to an independent 3rd party for inspection and have gladly assisted with their request as we are not mechanics nor service experts. This vehicle was purchased by [redacted] on June 30th, 2017 with the assistance of [redacted]'s friend [redacted], with whom I primary dealt with due to [redacted]'s condition. When [redacted], acting upon the communication from [redacted], came to see the vehicle that day, they asked if they could take the vehicle to their mechanic for an inspection. I stated that they could of course. [redacted], in conjunction and on behalf of [redacted], decided they were going to purchase the vehicle that day and decided against taking the vehicle to a mechanic first. The vehicle was delivered and all paperwork was signed in accordance with [redacted] Dealer Law. At the time of delivery the passenger sliding door was usable and was in good working condition. There was no rust present on the vehicle by a visual inspection conducted by myself and [redacted]. I have also never had this vehicle up on a lift rack so do not know if there is or ever was rust present on the vehicle.Then about 30 days later I received a call from [redacted], acting on behalf of [redacted], stating that they were having issues with the door staying shut and latching. I informed [redacted] on that call that our company had no legal obligation to assist in the matter as it had been 30 days since the sale of the vehicle and that it was sold AS-IS, but that I would gladly help cover the cost of the repair to avoid a safety issue. I told [redacted] that the vehicle would need to be inspected and the problem found by an ASE certified mechanic facility before proceeding and I would reimburse the part cost or could even assist with getting GMC parts at our wholesale cost.I then heard nothing back on this until we received the following review on [redacted] from [redacted] shortly thereafter:"We purchased a power ramp equipped van from this dealer approx 3 weeks ago.  At the time I asked if we could take it to our mechanic for a check out at our expense.  They said no, they have certain requirements that they (as a dealer) preform and we had to buy it "as is."  We did buy it and immediately we had major failure with the door/ramp mechanism.  The dealer would not help and acknowledged they never tried to operate the van with a person in a power chair entering the van. The door and ramp work perfectly when there is no weight, but completely fail when used by a power chair. I have experienced having the side door slide open 3 times while driving.  I took it to a reliable  ADA repair facility  and had it fixed, at great expense.  While repairing the van they showed me MAJOR rust damage on the entire underside.  This rust could cause  catastrophic damage resulting in the engine bolts failing.  This dealer refused to accept any responsibility and would not offer any help.  My advice, stay away from them and only deal with NMEDA members."To which I corrected [redacted] statements and wrote:"I am troubled to see this post: last we had spoke we were working on a plan to get the van’s door latch inspected by an ASE certified mechanic to identify the problem. I apologize if I did not convey this clearly enough, as I did in fact mention during the phone call that we would work with you to get the repair to the door paid for, which developed after the sale. I am not sure what changed from that conversation to now. You are correct: we sell vehicles AS-IS, meaning we do not offer any warranty on them. However, we do stand behind selling reliable and safe vehicles - especially when it comes to wheelchair accessible vans. We are very transparent and do not want any of our customers to have anything less than an exceptional experience. That being said, when you brought up the question before buying the van of whether or not you could have the van inspected by a mechanic, I said yes, we could arrange that. I even encouraged doing so as we are not ASE mechanics ourselves and sell vehicles AS-IS. You and I both visually inspected the van at the time of the sale and we did not find any rust at that time so I am sorry to hear your mechanic found that after the fact. I do not anticipate that you will change your mind about us, and I understand this review will stay on record. But at the end of the day, I am glad to hear that the door repair was completed so that you and the new owner of the vehicle can be safe while driving. My offer still stands to help pay for the door/latch issue if provided with full details of the repair by an ASE certified mechanic. Please get into contact with me to see how we can help."I wrote the above on both the [redacted] review [redacted] left us as well as the post on our [redacted] page (to which she had left the same statements). To which [redacted] only left the following comment back to us on:"[redacted],  as I recall you offered to "pay for the part" The problem or failure was there all along, the door latching mechanism fails when there is weight in the right side of the van.  The weight of the power chair & occupant caused the door to not fully close.  This did not so much involve a part,  but adjustments. I have spent hours & many dollars to have this repaired. The work was done by Performance Mobility, invoice attached.  This is only the door latching failure,  doesn't even address the massive rust problem. The amount of rust, according to the mechanic is catastrophic & I can't believe you were not aware of this. I do realize I should have insisted on an inspection & at the least the car fax. Any help you could offer on my expenses thus far would be appreciated. [redacted] Sent via the [redacted]."There was no invoice attached to the [redacted] message and we never received an email nor a call with the receipt part costs from the repair that [redacted] and [redacted] had performed. So I believed this matter to be closed.We did not hear anything back on this until we received a message from [redacted] on October 3rd our [redacted] page stating:"In June I bought a [redacted] from you. I want to sell this van back. Right from the start we had trouble with the ramp door opening and closing. Several times the door appeared to close only to have it open while driving. I’ve spent $754 on trying to get the ramp door to open and close and it’s a losing battle because two different service centers have told us the floor is rusted to the point it is unsafe to drive and is beyond repair. I believe you may have known this before you sold it to me because someone painted the rust to hide it. If you didn’t know it was rusted out then you did NOT do any kind of safety check on the vehicle. I need you to pick up the van in [redacted] because it’s unsafe to drive and has been unusable for much of the time I’ve owned it. It was unconscionable to sell this van to a wheelchair user. If you agree to buy the van back we can proceed. If not, I will be reporting the details of the sale to the Revdex.com and [redacted] Consumer Hotline.  I hope we can quickly resolve this issue and arrange a buyback. I anxiously await your response. You can reach me by e-mail at [redacted] or text at [redacted]."To which I responded: [redacted], thank you for letting us know you are still having issues with your vehicle post sale. Please see my responses on [redacted] and on the [redacted] review your friend [redacted] left for us: a month after you purchased this vehicle we were notified of the situation with the door. We let [redacted] know at that time that we would be willing to help get the door repair paid for you as a courtesy. We never heard back from her on our phone line or email and the response she left on [redacted] was that the issue was resolved. This vehicle was sold AS-IS and we have done what we feel is our due diligence to assist in this matter.Currently, I have a message on our [redacted] page from [redacted] received on November 4th asking:"I have a great offer for you: I will sell the van back to you for half what I paid you for it. Now you would agree that is a fabulous offer. I await your reply."We will not be buying her vehicle nor conduct business with her at this time.I believe we have completed our due diligence and have attempted to work with [redacted] and her agent [redacted] on this matter to no avail and I do not believe a solution can be reached if her outrageous claims continue. These two individuals are bent on dragging our name through the mud by writing these reviews and posts on our social media pages. This is even after we have offered to help pay for the door repair.  So we are no longer interested in going above and beyond our obligation to assist in this matter.Respectfully Submitted,[redacted]