[redacted] - I tried to get you the replacement hardwood before you installed it, but you insisted on installing the hardwoodAt that point [redacted] will not give credit for material that has already been installed In answer to your Revdex.com Complaint, which I would have liked the opportunity to explain to you before it was filed, there are no "seconds" that I can buy from [redacted] Maybe there is a market for "seconds" from other re-sellers, but I am not in the market of "seconds" in any wayAgain, if you would have let us, we could have gotten you a new order of hardwoodBut the product you received was in no way "seconds", I paid full priceAnd as far as the coupon that you referenced, all that I can find online is a $coupon for [redacted] and [redacted] hardwoodNeither of these are products that we carryAnd the coupons that I found expired on Aug31, We did not receive any credit or coupon for this orderThe claim for credit was denied because you installed the hardwood We are sorry that you were not satisfied with the hardwood material that you purchasedThis is the first Revdex.com complaint we have had in our years in businessWe tried to make this right, but due to your time restraints getting new wood was not possible
***, We we unaware that the job was not completed to satisfaction on August 1stWe know that there was a scheduling communication issue at the beginning of the jobWe apologize for that and know that it was a huge inconvenienceWe appreciated your understanding when we worked out the schedule.The last email that we received from you was on July 27thAnd we sent our hardwood warranty field manager on August 1st to do the repairsAt that point, we in the office thought that the job was completeWe did not know that there were any issues unresolved with your floorToday, we found out from our field manager that these repairs were not completeWe apologize for these repairs not happeningThe ball was dropped after the field manager was at your house I am disappointed that this was brought to the Revdex.com today after we reached out to you to find out why the invoice hadn't yet been paid for the work that we thought was completed in AugustWe stand behind our work and will work to make the job rightI am very sorry your job did not go as plannedWe would have taken care of it if you would have communicated with us between August and now.Please contact us at ###-###-#### and we will work to have the repairs completedSincerely, [redacted] - The Colorado Floor Company, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory when and if the jobs get fixed and completed I'm a little confused with the response from [redacted] as Colorado Flooring indicates that they were unaware of the situation But yet say they dropped the ball with their field manager and it was my job to call them about the issues once I have already brought it to there attentionWith the amount of backup data I have, the response should just be "I'm sorry, we will call you later today to resolve the situation and we will review our policy and procedures on what went wrong so it doesn't happen again Sincerely, [redacted]
Mr*** - An appointment was scheduled to complete the repairs on your hardwood when you posted this complaintWe were scheduled to come out to your house on Tues, 2/14/for *** (a different hardwood expert than was at your house on Friday)You called in this morning to reschedule the
appointment for Thur 2/16/We plan to come back to your house, now on Thursday, and complete the repairsNote that the repairs are for a character mark in the hardwood that you did not like, not for any installation or hardwood issue at allBut in the interest of making you a happy customer, we agreed to replace the board that you were not happy withWe were already scheduled to complete these repairs, and we will complete these repairs, because we stand behind all of our work and we are a company that strives for high customer satisfactionThis being said, we are offended that you posted this complaint to the Revdex.com when we are working to replace the board in your hardwood that you do not likeThis is an attempt to hurt our business and our reputationSincerely,*** ***
*** *** *** *** ***
[redacted], We we unaware that the job was not completed to satisfaction on August 1st. We know that there was a scheduling communication issue at the beginning of the job. We apologize for that and know that it was a huge inconvenience. We appreciated your understanding when we worked out the...
schedule.The last email that we received from you was on July 27th. And we sent our hardwood warranty field manager on August 1st to do the repairs. At that point, we in the office thought that the job was complete. We did not know that there were any issues unresolved with your floor. Today, we found out from our field manager that these repairs were not complete. We apologize for these repairs not happening. The ball was dropped after the field manager was at your house. I am disappointed that this was brought to the Revdex.com today after we reached out to you to find out why the invoice hadn't yet been paid for the work that we thought was completed in August. We stand behind our work and will work to make the job right. I am very sorry your job did not go as planned. We would have taken care of it if you would have communicated with us between August and now.Please contact us at ###-###-#### and we will work to have the repairs completed. Sincerely,[redacted] - The Colorado Floor Company, Inc.
[redacted] -
I tried to get you the replacement hardwood before you installed it, but you insisted on installing the hardwood. At that point [redacted] will not give credit for material that has already been installed.
In answer to your Revdex.com Complaint, which I would have liked the opportunity to...
explain to you before it was filed, there are no "seconds" that I can buy from [redacted]. Maybe there is a market for "seconds" from other re-sellers, but I am not in the market of "seconds" in any way. Again, if you would have let us, we could have gotten you a new order of hardwood. But the product you received was in no way "seconds", I paid full price. And as far as the coupon that you referenced, all that I can find online is a $500 coupon for [redacted] and [redacted] hardwood. Neither of these are products that we carry. And the coupons that I found expired on Aug. 31, 2015.
We did not receive any credit or coupon for this order. The claim for credit was denied because you installed the hardwood.
We are sorry that you were not satisfied with the hardwood material that you purchased. This is the first Revdex.com complaint we have had in our 27 years in business. We tried to make this right, but due to your time restraints getting new wood was not possible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory when and if the jobs get fixed and completed. I'm a little confused with the response from [redacted] as Colorado Flooring indicates that they were unaware of the situation. But yet say they dropped the ball with their field manager and it was my job to call them about the issues once I have already brought it to there attention. With the amount of backup data I have, the response should just be "I'm sorry, we will call you later today to resolve the situation and we will review our policy and procedures on what went wrong so it doesn't happen again.
Sincerely,
[redacted]
[redacted] - I tried to get you the replacement hardwood before you installed it, but you insisted on installing the hardwoodAt that point [redacted] will not give credit for material that has already been installed In answer to your Revdex.com Complaint, which I would have liked the opportunity to explain to you before it was filed, there are no "seconds" that I can buy from [redacted] Maybe there is a market for "seconds" from other re-sellers, but I am not in the market of "seconds" in any wayAgain, if you would have let us, we could have gotten you a new order of hardwoodBut the product you received was in no way "seconds", I paid full priceAnd as far as the coupon that you referenced, all that I can find online is a $coupon for [redacted] and [redacted] hardwoodNeither of these are products that we carryAnd the coupons that I found expired on Aug31, We did not receive any credit or coupon for this orderThe claim for credit was denied because you installed the hardwood We are sorry that you were not satisfied with the hardwood material that you purchasedThis is the first Revdex.com complaint we have had in our years in businessWe tried to make this right, but due to your time restraints getting new wood was not possible
***, We we unaware that the job was not completed to satisfaction on August 1stWe know that there was a scheduling communication issue at the beginning of the jobWe apologize for that and know that it was a huge inconvenienceWe appreciated your understanding when we worked out the schedule.The last email that we received from you was on July 27thAnd we sent our hardwood warranty field manager on August 1st to do the repairsAt that point, we in the office thought that the job was completeWe did not know that there were any issues unresolved with your floorToday, we found out from our field manager that these repairs were not completeWe apologize for these repairs not happeningThe ball was dropped after the field manager was at your house I am disappointed that this was brought to the Revdex.com today after we reached out to you to find out why the invoice hadn't yet been paid for the work that we thought was completed in AugustWe stand behind our work and will work to make the job rightI am very sorry your job did not go as plannedWe would have taken care of it if you would have communicated with us between August and now.Please contact us at ###-###-#### and we will work to have the repairs completedSincerely, [redacted] - The Colorado Floor Company, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory when and if the jobs get fixed and completed I'm a little confused with the response from [redacted] as Colorado Flooring indicates that they were unaware of the situation But yet say they dropped the ball with their field manager and it was my job to call them about the issues once I have already brought it to there attentionWith the amount of backup data I have, the response should just be "I'm sorry, we will call you later today to resolve the situation and we will review our policy and procedures on what went wrong so it doesn't happen again Sincerely, [redacted]
Mr*** - An appointment was scheduled to complete the repairs on your hardwood when you posted this complaintWe were scheduled to come out to your house on Tues, 2/14/for *** (a different hardwood expert than was at your house on Friday)You called in this morning to reschedule the
appointment for Thur 2/16/We plan to come back to your house, now on Thursday, and complete the repairsNote that the repairs are for a character mark in the hardwood that you did not like, not for any installation or hardwood issue at allBut in the interest of making you a happy customer, we agreed to replace the board that you were not happy withWe were already scheduled to complete these repairs, and we will complete these repairs, because we stand behind all of our work and we are a company that strives for high customer satisfactionThis being said, we are offended that you posted this complaint to the Revdex.com when we are working to replace the board in your hardwood that you do not likeThis is an attempt to hurt our business and our reputationSincerely,*** ***
*** *** *** *** ***
[redacted], We we unaware that the job was not completed to satisfaction on August 1st. We know that there was a scheduling communication issue at the beginning of the job. We apologize for that and know that it was a huge inconvenience. We appreciated your understanding when we worked out the...
schedule.The last email that we received from you was on July 27th. And we sent our hardwood warranty field manager on August 1st to do the repairs. At that point, we in the office thought that the job was complete. We did not know that there were any issues unresolved with your floor. Today, we found out from our field manager that these repairs were not complete. We apologize for these repairs not happening. The ball was dropped after the field manager was at your house. I am disappointed that this was brought to the Revdex.com today after we reached out to you to find out why the invoice hadn't yet been paid for the work that we thought was completed in August. We stand behind our work and will work to make the job right. I am very sorry your job did not go as planned. We would have taken care of it if you would have communicated with us between August and now.Please contact us at ###-###-#### and we will work to have the repairs completed. Sincerely,[redacted] - The Colorado Floor Company, Inc.
[redacted] -
I tried to get you the replacement hardwood before you installed it, but you insisted on installing the hardwood. At that point [redacted] will not give credit for material that has already been installed.
In answer to your Revdex.com Complaint, which I would have liked the opportunity to...
explain to you before it was filed, there are no "seconds" that I can buy from [redacted]. Maybe there is a market for "seconds" from other re-sellers, but I am not in the market of "seconds" in any way. Again, if you would have let us, we could have gotten you a new order of hardwood. But the product you received was in no way "seconds", I paid full price. And as far as the coupon that you referenced, all that I can find online is a $500 coupon for [redacted] and [redacted] hardwood. Neither of these are products that we carry. And the coupons that I found expired on Aug. 31, 2015.
We did not receive any credit or coupon for this order. The claim for credit was denied because you installed the hardwood.
We are sorry that you were not satisfied with the hardwood material that you purchased. This is the first Revdex.com complaint we have had in our 27 years in business. We tried to make this right, but due to your time restraints getting new wood was not possible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory when and if the jobs get fixed and completed. I'm a little confused with the response from [redacted] as Colorado Flooring indicates that they were unaware of the situation. But yet say they dropped the ball with their field manager and it was my job to call them about the issues once I have already brought it to there attention. With the amount of backup data I have, the response should just be "I'm sorry, we will call you later today to resolve the situation and we will review our policy and procedures on what went wrong so it doesn't happen again.
Sincerely,
[redacted]