Last year Colorado Lawn specialists aeriated my lawn. Their rates are excessive, but they agreed to a lower rate and then had me sign documents. The advised at that time that they would send me out a notice before they arrived. They arrived today and started to aerate my lawn without prior notice, and I asked them to leave as they had not received authorization. Beware of this scam as they engage in deceptive business practices.
Complaint: [redacted] I am rejecting this response because:They were servicing a rental property, and should get verbal confirmation before starting services Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This company uses an automatic renewal form to obligate new customers who flag them down in the neighborhood to long term service agreements they don't really want That's the crux of my complaint and the others I've read as well I am not the first, nor will I be the last, customer to unwittingly sign up for their automatic renewal Again, If they didn't already know this practice was confusing to customers, why would there be any need to email them before performing the service the following year? In my case, I apparently provided the crew an incorrect email addressWhether they got a failure return or not, I never received or responded to it and so the service was completed based on a previous agreement that I did not intend to carry over to the next year I submit the "agreement" from as proof that I would not enter into a recurring service agreement I will pay the bill in full but I would counsel any future customers of this company to be very careful in making sure they are aware of what they are really agreeing to Sincerely [redacted] ***
In response to Mr***'s reply, I would like to point out a number of important factors relating to his complaintFirst and foremost, although we do offer auto-renewal and the bulk of our clientele take advantage of that convenience, it is not required in order to do business with usFor our customers that do agree to auto-renewal, they certainly have the choice to opt out at any timeMany companies, [redacted] for example, operate on an automatic renewal systemAuto-renewal is a common practice in the service industryWe offer this as a convenience to our customers -most of whom appreciate the ease of the renewal processAs required by law, the auto-renewal is worded in clear and concise languageThe information is not "buried" or worded in a complicated mannerIt is placed at the top of the agreement and states, "Agreement automatically renews from year to year unless canceled." In order to avoid any confusion, we have our clients initial beside that statement acknowledging their awareness and acceptance of the auto-renewal arrangementOur contracts are easy to terminate and Mr [redacted] had many opportunities to do soBecause we do not work in the winter, we send all of our customers reminder notifications prior to the spring seasonThese notifications detail the services the customer signed up for as well as offering them a pre-pay discountIn addition to the notifications sent by both email and mail -we also sent Mr [redacted] an email informing him of his schedule date for spring serviceWe cannot accept responsibility for him not receiving our emails as we merely sent them to the address he provided to usIt is unfortunate that Mr [redacted] was confused about the situation, but due to our notification system, this does not come up very oftenWe have put a number of steps in place to avoid this very issue: Customers are asked to initial beside the statement informing them their service will renew from year to year unless cancelledWe have clients sign the bottom of the agreement giving us permission to carry out the requested service(s).Service confirmations are emailed to the client when they sign up for a new service.Reminders are both emailed and mailed just prior to the spring season.Customers are notified of schedule dates in the manner they request (phone call or email)Tell us why here
The account in question was under a contract from year to year signed by the owner of the homeWe had performed continuous services at this residence since Services were not cancelled and no notification was given to our office that the owner had passed away until 7/22/At that time, all services were discontinuedIn [redacted] , creditors have a legal right to establish a claim against a probate estate for money that is owed to them by the decedentCreditors' claims have a priority over the beneficiaries' rights to distribution from the estateUnder the FDCPA we are attempting to collect the debt from the estate of the decedentThe collections letter did not go to this gentleman, but to the estate - he telephoned us; we never attempted to collect this debt from anyone but the decedent and/or the estate of the decedentOnce services were performed and the bill mailed/left at the property, a phone call to our office indicating the owner had passed away would have stopped continuous service and negated any fees and debtsUnfortunately, our company continued to perform services, as contracted, until notification was received which resulted in a bill that was not paid and, ultimately, sent to our collections agency
Complaint: [redacted] I am rejecting this response because:They were servicing a rental property, and should get verbal confirmation before starting services Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This company uses an automatic renewal form to obligate new customers who flag them down in the neighborhood to long term service agreements they don't really want That's the crux of my complaint and the others I've read as well I am not the first, nor will I be the last, customer to unwittingly sign up for their automatic renewal Again, If they didn't already know this practice was confusing to customers, why would there be any need to email them before performing the service the following year? In my case, I apparently provided the crew an incorrect email addressWhether they got a failure return or not, I never received or responded to it and so the service was completed based on a previous agreement that I did not intend to carry over to the next year I submit the "agreement" from as proof that I would not enter into a recurring service agreement I will pay the bill in full but I would counsel any future customers of this company to be very careful in making sure they are aware of what they are really agreeing to Sincerely [redacted] ***
In response to Mr***'s reply, I would like to point out a number of important factors relating to his complaintFirst and foremost, although we do offer auto-renewal and the bulk of our clientele take advantage of that convenience, it is not required in order to do business with usFor our customers that do agree to auto-renewal, they certainly have the choice to opt out at any timeMany companies, [redacted] for example, operate on an automatic renewal systemAuto-renewal is a common practice in the service industryWe offer this as a convenience to our customers -most of whom appreciate the ease of the renewal processAs required by law, the auto-renewal is worded in clear and concise languageThe information is not "buried" or worded in a complicated mannerIt is placed at the top of the agreement and states, "Agreement automatically renews from year to year unless canceled." In order to avoid any confusion, we have our clients initial beside that statement acknowledging their awareness and acceptance of the auto-renewal arrangementOur contracts are easy to terminate and Mr [redacted] had many opportunities to do soBecause we do not work in the winter, we send all of our customers reminder notifications prior to the spring seasonThese notifications detail the services the customer signed up for as well as offering them a pre-pay discountIn addition to the notifications sent by both email and mail -we also sent Mr [redacted] an email informing him of his schedule date for spring serviceWe cannot accept responsibility for him not receiving our emails as we merely sent them to the address he provided to usIt is unfortunate that Mr [redacted] was confused about the situation, but due to our notification system, this does not come up very oftenWe have put a number of steps in place to avoid this very issue: Customers are asked to initial beside the statement informing them their service will renew from year to year unless cancelledWe have clients sign the bottom of the agreement giving us permission to carry out the requested service(s).Service confirmations are emailed to the client when they sign up for a new service.Reminders are both emailed and mailed just prior to the spring season.Customers are notified of schedule dates in the manner they request (phone call or email)Tell us why here
The account in question was under a contract from year to year signed by the owner of the homeWe had performed continuous services at this residence since Services were not cancelled and no notification was given to our office that the owner had passed away until 7/22/At that time, all services were discontinuedIn [redacted] , creditors have a legal right to establish a claim against a probate estate for money that is owed to them by the decedentCreditors' claims have a priority over the beneficiaries' rights to distribution from the estateUnder the FDCPA we are attempting to collect the debt from the estate of the decedentThe collections letter did not go to this gentleman, but to the estate - he telephoned us; we never attempted to collect this debt from anyone but the decedent and/or the estate of the decedentOnce services were performed and the bill mailed/left at the property, a phone call to our office indicating the owner had passed away would have stopped continuous service and negated any fees and debtsUnfortunately, our company continued to perform services, as contracted, until notification was received which resulted in a bill that was not paid and, ultimately, sent to our collections agency