Colorado Management & Associates, Inc.

Initial Business Response /* (1000, 6, 2015/06/08) */
This complaint was sent to the Board of Directors for review and their comments are below:
Board President
Some of the items that he is discussing are items that were voted on by The HOA BoardYou were doing what the Board had instructed
I haven't been on the Board long but since you took over ***, you have been great
Board Treasurer
I think you are doing a great job and while in the past when the builders had control of the HOA's some things could have been better but I do not feel that his comments are accurate complaining about your predecessors as Colorado Management operates by guidance from the board and the builders really did not guide or oversee anything that wasn't a direct benefit to themI think we are currently on the right track with you and Colorado Management
Board Vice-President
In your letter of response you might indicate that *** *** has been a chronic complainer regarding management, board decisions, homeowner votes, and has accused board members of improper actions that have resulted in having our attorney issuing letters to cease and desistMany of his complaints deal with issues that were voted on by a majority vote by the homeowners and / or their representative board membersHe does not accept being in the minorityHe has maligned board members on a neighborhood web site coming close to slander
Colorado Management Response:
Complaint: Failed to manage subcontractors efficiently wasting money: Issues with contractors are addressed as they are brought to the Board and Management's attentionThe Board reviews and gives management direction on how to handle this and all issues
Complaint: Failed to enforce the Declarations which has or will impact home values in the future: Management does community walks twice a month to note work needed in the community and covenant violationsOwners are also able to communicate violations to our office via phone, email, website and mailAll issues are addressed with owners and followed up on by management
Complaint: Excessive turn over without continuity of management placing an indirect financial burden on the community: Management has had some turnover in manager staff, but there has always been training before departureThere are also staff that has managed in years past that can assist with items and questionsNo financial burden has arisen because of this
Complaint: Failed to proactively manage the outgoing Declarant *** and the HOA subcontractors (landscaping and snow): The outgoing Declarant was in control of the Board until the transition at 75%We professionally managed the community and the subcontractors at all times with the direction from the Richmond and owner Board members
Complaint: Community has history of receiving substandard services with companies that often are unaddressed or ignored: All contractors were chosen by the Board of Directors after bids were obtained and given to the Board for review and approvalAll contractors have experience in the field they were requested to bid in and have all the necessary insurance paperwork in place

To follow up to the complaint, CMA still believes that Ms***'s concerns are Board of Director decisions and not something the management company has any authority to remedy She has been invited and expected to attend the last three monthly meetings and has not attendedUntil she has her conversation with the entire Board of Directors, there won’t be resolutionShe has spoken to *** ***, who is on the Board, several times and is now demanding to speak with ***, President of the BoardUnfortunately, *** has a full time job and travels a lot and can’t take calls from Ms***. Furthermore, her demeanor during most calls is argumentative and threatening in nature and speaking to only one board member is not going to satisfy what she is seeking. The Board has voted on charging her for the damages to her unit and unanimously it passedIf she doesn’t agree with that decision, she needs to take up the matter with the entire Board or file her own claim with the insurance company and handle the matter on her ownThe Board is a five-person membership and so she needs to take the matter up with the entire group and stop trying to confront one member at a time *** *** never said the *** *** bills would be taken care ofIt was stated that if an insurance claim was filed, they could be included with the claimIf she is misinterpreting the conversation, why did she agree to pay the bill in her email to *** *** that was already provided? To our knowledge, there hasn’t been a complaint filed with the Health Inspector. Ms*** disclosed to *** that she was told that the underside of her bathtub was full of mold and that she felt it was making her child ill. As *** explained, that would be her responsibility to correct as the HOA doesn’t have any right to access the inside of her unit and we certainly weren’t neglectful in a leak that we had no knowledge of to fixThat was when she started to make the threats of suingAgain, *** told her that she may want to file a claim with her own insurance and so she could control the claim and make the appropriate decisions that are in the best interest of her family. Her Hpolicy would cover such a claim as it is inside the unit It appears that Ms*** is mixing several matters into one complaint. If she wants the Board of Directors contact information, she is invited to the January 10th meeting and we will gladly give her the time to discuss her concerns The Board feels strongly that they have given her the opportunity to present her case or even send in an email for consideration and she has not followed through

Colorado Management will verify that Mr. [redacted]’s judgement has been satisfied and once we have done so, we will take the necessary steps to assist in reporting that information to the credit bureaus.

I am rejecting this response because: As you see they do not make the Board available to me.  What is an address I can have them served at?  Who is on the board?  Where is the next meeting that is not on a Mon., Tues. Wed. or Sat. As I explained I WORK a full time job and care for a sick son.  I need contact info and we can discuss in court.  Co Management blames the Board, yet do not allow me access to them. Their response perfectly exemplifies the run around from this CO Management.  [redacted] told me the [redacted] bills would be taken care of to gain access to my unit when the leak persisted and the tenant below me flooded.  [redacted] called requesting access to my unit and I said no, due to the way I was treated by CO Management/ Board.  As I have been told several times by [redacted] to hire a lawyer if I don't like it.  She said I had to allow the Board access and I told them to hire a lawyer if that is the advice they like to give out.  I told her how the [redacted] bills, authorized and approved by CO Management, addressed to Sellers Landing, were being sent to my address.  [redacted] doesn't even have my name on them because I authorized nothing.  [redacted] told me they would be taken care of, if I was able to cooperate and let a member of the board into my unit to address the new leak.  I complied, and Co Management fined me weeks later for the [redacted] bills.  The leak occurred in Sept. but I was fined for in Nov.  They waited until they manipulated what they wanted out of me to then try and hit me with these Ludacris fines. AGAIN: The declarations note the following: D. Owner's Maintenance and Service Responsibility. For maintenance purposes, an Owner shall be deemed to own: the windows and doors, the interior non-supporting walls, floors and ceilings of his Unit; materials such as, but not limited to, plaster, gypsum, dry wall, paneling, wall paper, paint, wall and floor tile and flooring, and other materials which make up the finished surfaces of the perimeter walls, ceilings, and floors within the Unit. An Owner,. however, shall not be deemed to own the pipes, wires, conduits or systems (which are general common elements and for brevity are herein and hereafter referred to as "utilities") running through his unit which serve one or more Units except as a tenant in common with the other Owners. Lastly, this is a copy of the e-mail from the health inspector from 11/2/16.  As you can see, [redacted] and [redacted] are not exactly telling the truth on several issues:  Hi [redacted],  I called and left a message for either [redacted] or [redacted] to give me a call back. I will let you know as soon as I speak with one of them. Attached is a list of attorneys we provide to handle these types and similar situations if necessary. I also have attached some educational material on mold in the homes for your reference. Please let me know if there is anything I can do for you in the meantime.  Thank you,  [redacted]
[redacted]I will be happy to forward the full e-mail to the Revdex.com.  I followed up with the health inspector several times and she said she sent e-mails, called, and ended with a certified letter.  CO management never responded.  I doubt she is lying about all of it.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The issue was that he needed a statement and the one he received had a $25 fine.  The fine was for not returning paperwork as required by the HOA.  This paperwork included Tenant Registration and Fire Inspection Forms per the City of [redacted].  He demanded we resend the statement with...

the fine removed however, the Board refused to waive the fine because he had ignored 3 mailings requesting the paperwork and the Fire Department can severely fine the HOA for not getting the form and the HOA requires Tenant Registration.  Mr. [redacted] stated that he has told the HOA and/or Management multiple times to not send mailings to the property, rather to his address.  When I attached proof of various mailings he had been mailed the last year and half to his requested off-site address, he did not respond.

Ms. [redacted]'s complaint contradicts communication that she has had with Colorado Management's Executive Vice President in which she agreed to pay for the bill and communicate with the Seller Landing Board of Directors about her concerns.  Colorado Management simply implemented the decision...

that was made by the Seller Landing Board of Directors.

Initial Business Response /[redacted]/
[redacted] Revdex.com Complaint and Response:
1. I recently (6/13/15) had water damage to my ceiling as a result from a leak in the roof. I contacted my HOA management company representative-[redacted] I was told that I am responsible for the...

damage to my unit even though per HOA documents I do not own anything outside the drywall, including the roof or attic. The damage occurred from the roof. This same incident happened several years prior and the HOA covered the damage and repairs. This time they are saying that they [redacted] not and the precious time it was covered was done in error. They are basically at-fault and negligent and denying all blame. Their roof leaked and damaged my unit and someone I am now responsible.
On Sunday, June 14, 2015 at 8:06 pm [redacted] emailed me that he had a roof leak and there was damage to his ceiling. On Monday, June 15, 2015 at 10:06 am I emailed him back that we'll have a vendor ([redacted]'s [redacted] inspect for a possible leak and then emailed him again at 11:50 am that per my phone call with [redacted]'s [redacted] the soonest that they are able to get out there [redacted] be tomorrow. Unfortunately, they are handling an emergency elsewhere today and gave them the vendor's number. On Monday, June 15, 2015 at 11:56 am - he sent a couple of questions about who [redacted] investigate the water damage and/or potential mold and what [redacted] happen with the drywall damage on my ceiling. He indicated this same thing happened in the exact same spot several years ago and the HOA repaired and repainted. [redacted] this be the case again? On Monday, June 16, 2015 at 3:27 pm, after conferring with the association's attorney and insurance agent, I emailed him back that the investigation of water damage and/or potential mold is a homeowner responsibility to obtain if desired. The HOA [redacted] look at the exterior. He was also told that it is also homeowner responsibility to have drywall damage on his ceiling corrected and that the interior work that was completed for you five years ago was done in error. Lastly per the insurance agent: The drywall damage would have to exceed the $2,500.00 deductible in order to file a claim and the deductible portion of a claim would be the responsibility of the homeowner. [redacted] responded on Jun 16, 2015, at 5:29 pm, Sorry to be redundant, but even if the last time it was fixed in error, the fact that it happened again to me implies that it was never fixed correctly. I replied Wednesday, June 17, XXXX X:XX AM If the repair was not done right 5 years ago then you would have had many leaks between then and now. Below is what the vendor reported was wrong with your roof at this point in time: [redacted] Replaced exhaust fan flashing and dryer vent. **-sealed both heat vent flashings and sealed anchor bolt in the area of leak also. These are maintenance items that occur over time due to normal wear and tear. The vendor [redacted] be providing an invoice report via mail with photos today.
At the Board Meeting on 6/17/15, after hearing from [redacted] (was present at the meeting), the Board President, [redacted] indicated that he thinks the association should pay for interior repairs for damage caused by the exterior of the units. The other two Board Members agreed. The Board President would speak with the association's attorney and get back with him on Friday, June 19th. On Thursday, I gave him [redacted] with [redacted] cell number (with [redacted]'s permission). [redacted] told [redacted], that the association does not have any responsibility to repair the interior damage but they [redacted] do so. They [redacted] need to have a resolution created accepting the responsibility and raise the assessments at least 40% to cover the extra responsibility they are taking on. On Friday the Board President email to me that the Board has decided to proceed with the repair on both units that were discussed at the meeting. With the direction of the Board, I had a work order create a work order to have [redacted] schedule a repair.
Before this email, [redacted] sent an email message asking to have his gutter looked at and that his grill cover replaced due to ice dislodging from the gutter. I sent a work order request to a vendor to look at the gutter by a roofer (the vendor did go out). Then contacted the association's insurance agent and she informed me that the association was not responsible for the repair to the grill cover since we are not able to control natural occurrences, such as freeze/thaws. I emailed [redacted] (cc: the Board President) that the association would not be covering the damage to his grill cover and he sent a few emails back arguing that that the Association should pay anyway.
2. I have had to contact my HOA's property management group multiple times for various issues. Our contact at Colorado Management is [redacted] I have never interacted with someone so rude and unprofessional, especially someone in a customer facing position such as hers. A little over a year ago, 4/2014, I had a ruptured sprinkler line (it was my own fault) but given the co-ownership of the building I contacted [redacted]. Through a number of phone calls and correspondence at one point I was even hung up on by [redacted] on the telephone. My insurance company needed info from [redacted] for my personal claim, and she would not help out and even hung up on my insurance agent as well. Every interaction I have had with her has left me feeling wronged and disrespected.
Over the weekend in April 2015, [redacted] drilled a hole threw his sprinkler line by trying to install a ceiling fan in his bedroom. The on-call manager sent out someone to perform the water restoration. On Monday, I was told of the incident both by the on-call manager and by [redacted]. When I first spoke with [redacted] he was very apologetic about drilling through the line. Once he found out that he would be responsible for the repair to the sprinkler and put back of the dry wall, he became upset. I explained that he would be responsible because he was the cause of the incident. He agreed that he would let me send out [redacted] to perform he repair to the sprinkler line. [redacted] called and told him that they would have to pull someone off another job to perform the repair and that it would be an emergency charge. [redacted] called me back yelling and cussing that he would let me send [redacted] out to fix the pipe because he did not want to pay [redacted] emergency charge to pull a worker off of another job. He stated that the [redacted] told him that this did not need to be rushed. I informed him that we either had to send someone out to monitor the building since the sprinkler system to the entire building was turned off or we had to send someone out immediately to repair. He continued his cussing and screaming to the point at which I let him know that I had to let him go because I had to call the [redacted] to confirm. When he wouldn't stop screaming at me, I hung up.
I then called the [redacted] to be advised on what needs to happen. I was told that either someone needs to go out and fix the sprinkler pipe or we have to send out a monitoring company for a fire watch to watch the building until the repairs are completed. As said before, the entire building's sprinkler system is hooked together and was off.
I received a call back from [redacted] with the [redacted] I explained the situation. He said he would reach out to [redacted] and called and left me a message saying "Hi [redacted] with [redacted] I did leave the message with [redacted], told him that it was imperative that the repair take place immediately or he is responsible to pay for the cost of fire watch. So I did leave him my cell phone number and asked him to return my phone call as soon as possible. If you have additional questions I can be reached at XXX-XXX-XXXX. Thanks." I still have a saved copy of that voice message.
At that point in time, I tried to called [redacted] about sending someone out to repair the leak but they said that they could not send someone out now but recommended a second company to call.
A while later I received a voice mail from [redacted] saying "[redacted], this is [redacted]. First of all I want to apologize for being rude. Um, I guess I am just in a high stress state of never having had dealt with this and having all kinds of standing carpet soaking wet and trying to get things corrected in my place. Um, I wanted to ask you, I spoke to the fire safety, or whatever company, he said that he gave you another name of another company. I am hoping that you are able to call them and send them out and um, I'll pay, you know my insurance [redacted] gladly pay for whatever fire watch is on premises, um, until that happens, um so go ahead and send the the repair type repair company out at your convenience and
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 7, 2015/06/10) */
To Whom It May Concern:
Please find attached the historical ledger for [redacted] from the date of purchase of his unit at XXXXX [redacted] C located within the [redacted] at [redacted] Condominium Association. The ledger...

shows the delinquency history causing the association to take legal action against Mr. [redacted]. The Association's Collection Policy was followed to make the Association whole. Although already filed with the court, Mr. [redacted] then entered into a payment agreement for 24 months. The attorney agreed to waive a portion of their fees at $420 and the association agreed to waive $775 for violations and associated late charges, interest and processing fees. Mr. [redacted] was attentive to this matter because a default in payment would have immediately initiated a judgment against him.
The delinquency status regarding this segment of his account began in April of 2011. Payments began in May of 2012. Mr. [redacted] was required to make his payments through the attorney's office since they monitor this situation until the account is paid in full. The attorney forwards the payments to the HOA and notifies the HOA of the fees to be waived on the account following receipt of the final payment. We have contacted the attorney's office to review this account since there seems to be a payment missing that would have given Mr. [redacted] the credit to which the attorney referred or the attorney's fees of $441 above and beyond the $420 being waived were not accounted for in the total payment required which then has to be addressed by the attorney.
When dues are raised, notices are sent to the owners notifying them of an anticipated increase along with a budget for that year as per the requirements of the Declarations of the Association. Then one month before the increase goes into effect, homeowners are sent a letter notifying homeowners of the variety of payment methods available to them and includes coupons with which to make payments. It is company policy that any returned mail is filed in the owner's file. No returned mail was received for this client during this payment period. He stated during this portion of the conversation that he had left instructions that only mail that was marked "past due" were to be opened for him. He felt that all companies marked things "past due" on the outside of the envelopes in which they were sent.
My asking Mr. [redacted] if he knew my son was to set a more friendly tone to the conversation. Unfortunately, my son's friend is [redacted] not [redacted]. Mr. [redacted]'s recollection of the conversation is totally erroneous and does not warrant response. He was informed that the attorney would be our only alternative regarding any dispute.
Although an unpleasant conversation, our accounting department continues its efforts to bring this account to resolution. The file has been forwarded to the attorney for further research.
It is understood that Mr. [redacted] was out of the country. Many of our military are also out of the country and during their absence assign certain responsibilities to others or have the opportunity to have fees withdrawn automatically through the HOA's automatic withdrawal program.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This case is simple, however it's regrettable that their company representative is so difficult to deal with that the case has to go beyond them. As I explained already to Mrs. [redacted] on the phone, [redacted] their company lawyer, had informed me in June of 2014 that my credit balance, from including extra moneys in my monthly payments, would cover the July 2014 assessment. I have this in writing- (see attachments in original complaint)
However, I was still charged for the July assessment on July 1st 2014. This is an error on the side of Colorado Management. I was effectively charged twice, plus late fees, interest fees and processing fees. I paid all these fees expecting the company to correct their error. They never did, and they continued to charge late, interest and processing fees every month. Despite the fact that I had been incorrectly charged for July when I had already pre-paid for it. When I pointed this out to Mrs. [redacted] she acknowledged the mistake was on their side, yet she was only willing to waive $38.97. I explained this was unacceptable and asked for her reasoning and how she concluded $38.97 was the correct amount owed me. She couldn't explain, became very hostile again auguring with me about my personal identity, and just about everything else. She hung up the phone at this point after threatening to use their company lawyers. I did receive a very cryptic e-mail from one of their lawyers the next day, speaking to concerns and points I had never made. I wasn't able to follow it very well as I suspect Mrs. [redacted] had given some fantastic tale to the lawyer in depicting our phone conversation. She describes the call here as unpleasant. I found her to be borderline delusional, accusing me multiple times of lying about my personal identity, my father's profession and even insisting that her son was in constant contact with me and even arguing that both the word regardless and her term: "irregardless" are correct and proper words. Dealing with her was a pure customer nightmare, I'm shocked the company would allow her to continue representing them in this case... It was an unnerving experience for myself and also my father who was sitting across from me at lunch during the call. He was very confused and concerned, asking me: "Why does she think I'm a pool cleaner and she knows us?"
In regards to Mrs. [redacted] bringing up my previously delinquency. That matter was settled out of court. It is a separate occurrence, but I'll address it briefly since I feel it was introduced to damage my reputation here. The management company had been charging my account for fees relating to exterior maintenance as well as other frivolous fines I was not responsible for by law. I appeared in court showed my paperwork to their lawyer, who then immediately asked to settle the case on my terms. That matter is resolved in full-
Simply speaking Colorado management has made an error, charged my account twice for the month of July, 2014 and subsequently added late fees, interest, and processing fees onto my account every month since. These fees all need to be refunded to me as they do not apply. I had pre-paid for the month and then paid for it again, therefore I couldn't possibly be late. The matter of the company not notifying me of the payment increases was further disappointing considering I had made sure they had my phone number, e-mail and were full aware I was living overseas in Singapore.
If Colorado Management is still unwilling to refund me the July 2014 assessment, and all the subsequent late fees and fines that followed every month, I would like the Revdex.com to step in to arbitrate this matter. Otherwise I will be forced to take this matter to court to retrieve the money that is owed to me by refund.

Final Consumer Response /* (4200, 22, 2015/07/22) */
Hello, I was waiting until the end of the day to file my response to the business in hopes they would resolve this issue and credit my account seeing as they now agree I'm owed the money I'm claiming. I had some computer issues however and wasn't able to post anything until now. Please consider this case active and ongoing I will call the Revdex.com in the morning to explain if needed and make sure the case stays active so I can post my official response.
Sorry for any inconvenience,
[redacted]
Final Business Response /* (1000, 27, 2015/08/07) */
The response is the same. We have never acknowledged that there has been incorrect posting on our part. We posted what the attorney at the time sent us. The attorney's office is now researching that all the payments were received from Mr. [redacted] is no longer with [redacted] so this makes the research more time consuming.