The issue was that he needed a statement and the one he received had a $fine The fine was for not returning paperwork as required by the HOA This paperwork included Tenant Registration and Fire Inspection Forms per the City of [redacted] He demanded we resend the statement with the fine removed however, the Board refused to waive the fine because he had ignored mailings requesting the paperwork and the Fire Department can severely fine the HOA for not getting the form and the HOA requires Tenant Registration Mr [redacted] stated that he has told the HOA and/or Management multiple times to not send mailings to the property, rather to his address When I attached proof of various mailings he had been mailed the last year and half to his requested off-site address, he did not respond
Initial Business Response / [redacted] (1000, 7, 2015/06/10) */ To Whom It May Concern: Please find attached the historical ledger for [redacted] from the date of purchase of his unit at XXXXX [redacted] C located within the [redacted] at [redacted] Condominium AssociationThe ledger shows the delinquency history causing the association to take legal action against Mr [redacted] The Association's Collection Policy was followed to make the Association wholeAlthough already filed with the court, Mr [redacted] then entered into a payment agreement for monthsThe attorney agreed to waive a portion of their fees at $and the association agreed to waive $for violations and associated late charges, interest and processing feesMr [redacted] was attentive to this matter because a default in payment would have immediately initiated a judgment against him The delinquency status regarding this segment of his account began in April of Payments began in May of Mr [redacted] was required to make his payments through the attorney's office since they monitor this situation until the account is paid in fullThe attorney forwards the payments to the HOA and notifies the HOA of the fees to be waived on the account following receipt of the final paymentWe have contacted the attorney's office to review this account since there seems to be a payment missing that would have given Mr [redacted] the credit to which the attorney referred or the attorney's fees of $above and beyond the $being waived were not accounted for in the total payment required which then has to be addressed by the attorney When dues are raised, notices are sent to the owners notifying them of an anticipated increase along with a budget for that year as per the requirements of the Declarations of the AssociationThen one month before the increase goes into effect, homeowners are sent a letter notifying homeowners of the variety of payment methods available to them and includes coupons with which to make paymentsIt is company policy that any returned mail is filed in the owner's fileNo returned mail was received for this client during this payment periodHe stated during this portion of the conversation that he had left instructions that only mail that was marked "past due" were to be opened for himHe felt that all companies marked things "past due" on the outside of the envelopes in which they were sent My asking Mr [redacted] if he knew my son was to set a more friendly tone to the conversationUnfortunately, my son's friend is [redacted] not ***Mr [redacted] 's recollection of the conversation is totally erroneous and does not warrant responseHe was informed that the attorney would be our only alternative regarding any dispute Although an unpleasant conversation, our accounting department continues its efforts to bring this account to resolutionThe file has been forwarded to the attorney for further research It is understood that Mr [redacted] was out of the countryMany of our military are also out of the country and during their absence assign certain responsibilities to others or have the opportunity to have fees withdrawn automatically through the HOA's automatic withdrawal program Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This case is simple, however it's regrettable that their company representative is so difficult to deal with that the case has to go beyond themAs I explained already to Mrs [redacted] on the phone, [redacted] their company lawyer, had informed me in June of that my credit balance, from including extra moneys in my monthly payments, would cover the July assessmentI have this in writing- (see attachments in original complaint) However, I was still charged for the July assessment on July 1st This is an error on the side of Colorado ManagementI was effectively charged twice, plus late fees, interest fees and processing feesI paid all these fees expecting the company to correct their errorThey never did, and they continued to charge late, interest and processing fees every monthDespite the fact that I had been incorrectly charged for July when I had already pre-paid for itWhen I pointed this out to Mrs [redacted] she acknowledged the mistake was on their side, yet she was only willing to waive $I explained this was unacceptable and asked for her reasoning and how she concluded $was the correct amount owed meShe couldn't explain, became very hostile again auguring with me about my personal identity, and just about everything elseShe hung up the phone at this point after threatening to use their company lawyersI did receive a very cryptic e-mail from one of their lawyers the next day, speaking to concerns and points I had never madeI wasn't able to follow it very well as I suspect Mrs [redacted] had given some fantastic tale to the lawyer in depicting our phone conversationShe describes the call here as unpleasantI found her to be borderline delusional, accusing me multiple times of lying about my personal identity, my father's profession and even insisting that her son was in constant contact with me and even arguing that both the word regardless and her term: "irregardless" are correct and proper wordsDealing with her was a pure customer nightmare, I'm shocked the company would allow her to continue representing them in this caseIt was an unnerving experience for myself and also my father who was sitting across from me at lunch during the callHe was very confused and concerned, asking me: "Why does she think I'm a pool cleaner and she knows us?" In regards to Mrs [redacted] bringing up my previously delinquencyThat matter was settled out of courtIt is a separate occurrence, but I'll address it briefly since I feel it was introduced to damage my reputation hereThe management company had been charging my account for fees relating to exterior maintenance as well as other frivolous fines I was not responsible for by lawI appeared in court showed my paperwork to their lawyer, who then immediately asked to settle the case on my termsThat matter is resolved in full- Simply speaking Colorado management has made an error, charged my account twice for the month of July, and subsequently added late fees, interest, and processing fees onto my account every month sinceThese fees all need to be refunded to me as they do not applyI had pre-paid for the month and then paid for it again, therefore I couldn't possibly be lateThe matter of the company not notifying me of the payment increases was further disappointing considering I had made sure they had my phone number, e-mail and were full aware I was living overseas in Singapore If Colorado Management is still unwilling to refund me the July assessment, and all the subsequent late fees and fines that followed every month, I would like the Revdex.com to step in to arbitrate this matterOtherwise I will be forced to take this matter to court to retrieve the money that is owed to me by refund Final Consumer Response / [redacted] (4200, 22, 2015/07/22) */ Hello, I was waiting until the end of the day to file my response to the business in hopes they would resolve this issue and credit my account seeing as they now agree I'm owed the money I'm claimingI had some computer issues however and wasn't able to post anything until nowPlease consider this case active and ongoing I will call the Revdex.com in the morning to explain if needed and make sure the case stays active so I can post my official response Sorry for any inconvenience, [redacted] Final Business Response / [redacted] (1000, 27, 2015/08/07) */ The response is the sameWe have never acknowledged that there has been incorrect posting on our partWe posted what the attorney at the time sent usThe attorney's office is now researching that all the payments were received from Mr [redacted] [redacted] is no longer with [redacted] so this makes the research more time consuming
Ms [redacted] 's complaint contradicts communication that she has had with Colorado Management's Executive Vice President in which she agreed to pay for the bill and communicate with the Seller Landing Board of Directors about her concerns Colorado Management simply implemented the decision that was made by the Seller Landing Board of Directors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I am rejecting this response because: As you see they do not make the Board available to me What is an address I can have them served at? Who is on the board? Where is the next meeting that is not on a Mon., TuesWedor SatAs I explained I WORK a full time job and care for a sick son I need contact info and we can discuss in court Co Management blames the Board, yet do not allow me access to themTheir response perfectly exemplifies the run around from this CO Management [redacted] told me the [redacted] bills would be taken care of to gain access to my unit when the leak persisted and the tenant below me flooded [redacted] called requesting access to my unit and I said no, due to the way I was treated by CO Management/ Board As I have been told several times by [redacted] to hire a lawyer if I don't like it She said I had to allow the Board access and I told them to hire a lawyer if that is the advice they like to give out I told her how the [redacted] bills, authorized and approved by CO Management, addressed to Sellers Landing, were being sent to my address [redacted] doesn't even have my name on them because I authorized nothing [redacted] told me they would be taken care of, if I was able to cooperate and let a member of the board into my unit to address the new leak I complied, and Co Management fined me weeks later for the [redacted] bills The leak occurred in Septbut I was fined for in Nov They waited until they manipulated what they wanted out of me to then try and hit me with these Ludacris finesAGAIN: The declarations note the following: DOwner's Maintenance and Service ResponsibilityFor maintenance purposes, an Owner shall be deemed to own: the windows and doors, the interior non-supporting walls, floors and ceilings of his Unit; materials such as, but not limited to, plaster, gypsum, dry wall, paneling, wall paper, paint, wall and floor tile and flooring, and other materials which make up the finished surfaces of the perimeter walls, ceilings, and floors within the UnitAn Owner,however, shall not be deemed to own the pipes, wires, conduits or systems (which are general common elements and for brevity are herein and hereafter referred to as "utilities") running through his unit which serve one or more Units except as a tenant in common with the other OwnersLastly, this is a copy of the e-mail from the health inspector from 11/2/ As you can see, [redacted] and [redacted] are not exactly telling the truth on several issues: Hi ***, I called and left a message for either [redacted] or [redacted] to give me a call backI will let you know as soon as I speak with one of themAttached is a list of attorneys we provide to handle these types and similar situations if necessaryI also have attached some educational material on mold in the homes for your referencePlease let me know if there is anything I can do for you in the meantime Thank you, [redacted] I will be happy to forward the full e-mail to the Revdex.com I followed up with the health inspector several times and she said she sent e-mails, called, and ended with a certified letter CO management never responded I doubt she is lying about all of it Sincerely, [redacted]
Initial Business Response / [redacted] */ [redacted] Revdex.com Complaint and Response: I recently (6/13/15) had water damage to my ceiling as a result from a leak in the roofI contacted my HOA management company representative- [redacted] I was told that I am responsible for the damage to my unit even though per HOA documents I do not own anything outside the drywall, including the roof or atticThe damage occurred from the roofThis same incident happened several years prior and the HOA covered the damage and repairsThis time they are saying that they [redacted] not and the precious time it was covered was done in errorThey are basically at-fault and negligent and denying all blameTheir roof leaked and damaged my unit and someone I am now responsible On Sunday, June 14, at 8:pm [redacted] emailed me that he had a roof leak and there was damage to his ceilingOn Monday, June 15, at 10:am I emailed him back that we'll have a vendor (***'s [redacted] inspect for a possible leak and then emailed him again at 11:am that per my phone call with ***'s [redacted] the soonest that they are able to get out there [redacted] be tomorrowUnfortunately, they are handling an emergency elsewhere today and gave them the vendor's numberOn Monday, June 15, at 11:am - he sent a couple of questions about who [redacted] investigate the water damage and/or potential mold and what [redacted] happen with the drywall damage on my ceilingHe indicated this same thing happened in the exact same spot several years ago and the HOA repaired and repainted [redacted] this be the case again? On Monday, June 16, at 3:pm, after conferring with the association's attorney and insurance agent, I emailed him back that the investigation of water damage and/or potential mold is a homeowner responsibility to obtain if desiredThe HOA [redacted] look at the exteriorHe was also told that it is also homeowner responsibility to have drywall damage on his ceiling corrected and that the interior work that was completed for you five years ago was done in errorLastly per the insurance agent: The drywall damage would have to exceed the $2,deductible in order to file a claim and the deductible portion of a claim would be the responsibility of the homeowner [redacted] responded on Jun 16, 2015, at 5:pm, Sorry to be redundant, but even if the last time it was fixed in error, the fact that it happened again to me implies that it was never fixed correctlyI replied Wednesday, June 17, XXXX X:XX AM If the repair was not done right years ago then you would have had many leaks between then and nowBelow is what the vendor reported was wrong with your roof at this point in time: [redacted] Replaced exhaust fan flashing and dryer vent**-sealed both heat vent flashings and sealed anchor bolt in the area of leak alsoThese are maintenance items that occur over time due to wear and tearThe vendor [redacted] be providing an invoice report via mail with photos today At the Board Meeting on 6/17/15, after hearing from [redacted] (was present at the meeting), the Board President, [redacted] indicated that he thinks the association should pay for interior repairs for damage caused by the exterior of the unitsThe other two Board Members agreedThe Board President would speak with the association's attorney and get back with him on Friday, June 19thOn Thursday, I gave him [redacted] with [redacted] cell number (with ***'s permission) [redacted] told ***, that the association does not have any responsibility to repair the interior damage but they [redacted] do soThey [redacted] need to have a resolution created accepting the responsibility and raise the assessments at least 40% to cover the extra responsibility they are taking onOn Friday the Board President email to me that the Board has decided to proceed with the repair on both units that were discussed at the meetingWith the direction of the Board, I had a work order create a work order to have [redacted] schedule a repair Before this email, [redacted] sent an email message asking to have his gutter looked at and that his grill cover replaced due to ice dislodging from the gutterI sent a work order request to a vendor to look at the gutter by a roofer (the vendor did go out)Then contacted the association's insurance agent and she informed me that the association was not responsible for the repair to the grill cover since we are not able to control natural occurrences, such as freeze/thawsI emailed [redacted] (cc: the Board President) that the association would not be covering the damage to his grill cover and he sent a few emails back arguing that that the Association should pay anyway I have had to contact my HOA's property management group multiple times for various issuesOur contact at Colorado Management is [redacted] I have never interacted with someone so rude and unprofessional, especially someone in a customer facing position such as hersA little over a year ago, 4/2014, I had a ruptured sprinkler line (it was my own fault) but given the co-ownership of the building I contacted [redacted] Through a number of phone calls and correspondence at one point I was even hung up on by [redacted] on the telephoneMy insurance company needed info from [redacted] for my personal claim, and she would not help out and even hung up on my insurance agent as wellEvery interaction I have had with her has left me feeling wronged and disrespected Over the weekend in April 2015, [redacted] drilled a hole threw his sprinkler line by trying to install a ceiling fan in his bedroomThe on-call manager sent out someone to perform the water restorationOn Monday, I was told of the incident both by the on-call manager and by [redacted] When I first spoke with [redacted] he was very apologetic about drilling through the lineOnce he found out that he would be responsible for the repair to the sprinkler and put back of the dry wall, he became upsetI explained that he would be responsible because he was the cause of the incidentHe agreed that he would let me send out [redacted] to perform he repair to the sprinkler line [redacted] called and told him that they would have to pull someone off another job to perform the repair and that it would be an emergency charge [redacted] called me back yelling and cussing that he would let me send [redacted] out to fix the pipe because he did not want to pay [redacted] emergency charge to pull a worker off of another jobHe stated that the [redacted] told him that this did not need to be rushedI informed him that we either had to send someone out to monitor the building since the sprinkler system to the entire building was turned off or we had to send someone out immediately to repairHe continued his cussing and screaming to the point at which I let him know that I had to let him go because I had to call the [redacted] to confirmWhen he wouldn't stop screaming at me, I hung up I then called the [redacted] to be advised on what needs to happenI was told that either someone needs to go out and fix the sprinkler pipe or we have to send out a monitoring company for a fire watch to watch the building until the repairs are completedAs said before, the entire building's sprinkler system is hooked together and was off I received a call back from [redacted] with the [redacted] I explained the situationHe said he would reach out to [redacted] and called and left me a message saying "Hi [redacted] [redacted] with [redacted] I did leave the message with [redacted] , told him that it was imperative that the repair take place immediately or he is responsible to pay for the cost of fire watchSo I did leave him my cell phone number and asked him to return my phone call as soon as possibleIf you have additional questions I can be reached at XXX-XXX-XXXXThanks." I still have a saved copy of that voice message At that point in time, I tried to called [redacted] about sending someone out to repair the leak but they said that they could not send someone out now but recommended a second company to call A while later I received a voice mail from [redacted] saying " [redacted] , this is [redacted] First of all I want to apologize for being rudeUm, I guess I am just in a high stress state of never having had dealt with this and having all kinds of standing carpet soaking wet and trying to get things corrected in my placeUm, I wanted to ask you, I spoke to the fire safety, or whatever company, he said that he gave you another name of another companyI am hoping that you are able to call them and send them out and um, I'll pay, you know my insurance [redacted] gladly pay for whatever fire watch is on premises, um, until that happens, um so go ahead and send the the repair type repair company out at your convenience and Complaint Response Date bumped because: Holiday
The issue was that he needed a statement and the one he received had a $fine The fine was for not returning paperwork as required by the HOA This paperwork included Tenant Registration and Fire Inspection Forms per the City of [redacted] He demanded we resend the statement with the fine removed however, the Board refused to waive the fine because he had ignored mailings requesting the paperwork and the Fire Department can severely fine the HOA for not getting the form and the HOA requires Tenant Registration Mr [redacted] stated that he has told the HOA and/or Management multiple times to not send mailings to the property, rather to his address When I attached proof of various mailings he had been mailed the last year and half to his requested off-site address, he did not respond
Initial Business Response / [redacted] (1000, 7, 2015/06/10) */ To Whom It May Concern: Please find attached the historical ledger for [redacted] from the date of purchase of his unit at XXXXX [redacted] C located within the [redacted] at [redacted] Condominium AssociationThe ledger shows the delinquency history causing the association to take legal action against Mr [redacted] The Association's Collection Policy was followed to make the Association wholeAlthough already filed with the court, Mr [redacted] then entered into a payment agreement for monthsThe attorney agreed to waive a portion of their fees at $and the association agreed to waive $for violations and associated late charges, interest and processing feesMr [redacted] was attentive to this matter because a default in payment would have immediately initiated a judgment against him The delinquency status regarding this segment of his account began in April of Payments began in May of Mr [redacted] was required to make his payments through the attorney's office since they monitor this situation until the account is paid in fullThe attorney forwards the payments to the HOA and notifies the HOA of the fees to be waived on the account following receipt of the final paymentWe have contacted the attorney's office to review this account since there seems to be a payment missing that would have given Mr [redacted] the credit to which the attorney referred or the attorney's fees of $above and beyond the $being waived were not accounted for in the total payment required which then has to be addressed by the attorney When dues are raised, notices are sent to the owners notifying them of an anticipated increase along with a budget for that year as per the requirements of the Declarations of the AssociationThen one month before the increase goes into effect, homeowners are sent a letter notifying homeowners of the variety of payment methods available to them and includes coupons with which to make paymentsIt is company policy that any returned mail is filed in the owner's fileNo returned mail was received for this client during this payment periodHe stated during this portion of the conversation that he had left instructions that only mail that was marked "past due" were to be opened for himHe felt that all companies marked things "past due" on the outside of the envelopes in which they were sent My asking Mr [redacted] if he knew my son was to set a more friendly tone to the conversationUnfortunately, my son's friend is [redacted] not ***Mr [redacted] 's recollection of the conversation is totally erroneous and does not warrant responseHe was informed that the attorney would be our only alternative regarding any dispute Although an unpleasant conversation, our accounting department continues its efforts to bring this account to resolutionThe file has been forwarded to the attorney for further research It is understood that Mr [redacted] was out of the countryMany of our military are also out of the country and during their absence assign certain responsibilities to others or have the opportunity to have fees withdrawn automatically through the HOA's automatic withdrawal program Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This case is simple, however it's regrettable that their company representative is so difficult to deal with that the case has to go beyond themAs I explained already to Mrs [redacted] on the phone, [redacted] their company lawyer, had informed me in June of that my credit balance, from including extra moneys in my monthly payments, would cover the July assessmentI have this in writing- (see attachments in original complaint) However, I was still charged for the July assessment on July 1st This is an error on the side of Colorado ManagementI was effectively charged twice, plus late fees, interest fees and processing feesI paid all these fees expecting the company to correct their errorThey never did, and they continued to charge late, interest and processing fees every monthDespite the fact that I had been incorrectly charged for July when I had already pre-paid for itWhen I pointed this out to Mrs [redacted] she acknowledged the mistake was on their side, yet she was only willing to waive $I explained this was unacceptable and asked for her reasoning and how she concluded $was the correct amount owed meShe couldn't explain, became very hostile again auguring with me about my personal identity, and just about everything elseShe hung up the phone at this point after threatening to use their company lawyersI did receive a very cryptic e-mail from one of their lawyers the next day, speaking to concerns and points I had never madeI wasn't able to follow it very well as I suspect Mrs [redacted] had given some fantastic tale to the lawyer in depicting our phone conversationShe describes the call here as unpleasantI found her to be borderline delusional, accusing me multiple times of lying about my personal identity, my father's profession and even insisting that her son was in constant contact with me and even arguing that both the word regardless and her term: "irregardless" are correct and proper wordsDealing with her was a pure customer nightmare, I'm shocked the company would allow her to continue representing them in this caseIt was an unnerving experience for myself and also my father who was sitting across from me at lunch during the callHe was very confused and concerned, asking me: "Why does she think I'm a pool cleaner and she knows us?" In regards to Mrs [redacted] bringing up my previously delinquencyThat matter was settled out of courtIt is a separate occurrence, but I'll address it briefly since I feel it was introduced to damage my reputation hereThe management company had been charging my account for fees relating to exterior maintenance as well as other frivolous fines I was not responsible for by lawI appeared in court showed my paperwork to their lawyer, who then immediately asked to settle the case on my termsThat matter is resolved in full- Simply speaking Colorado management has made an error, charged my account twice for the month of July, and subsequently added late fees, interest, and processing fees onto my account every month sinceThese fees all need to be refunded to me as they do not applyI had pre-paid for the month and then paid for it again, therefore I couldn't possibly be lateThe matter of the company not notifying me of the payment increases was further disappointing considering I had made sure they had my phone number, e-mail and were full aware I was living overseas in Singapore If Colorado Management is still unwilling to refund me the July assessment, and all the subsequent late fees and fines that followed every month, I would like the Revdex.com to step in to arbitrate this matterOtherwise I will be forced to take this matter to court to retrieve the money that is owed to me by refund Final Consumer Response / [redacted] (4200, 22, 2015/07/22) */ Hello, I was waiting until the end of the day to file my response to the business in hopes they would resolve this issue and credit my account seeing as they now agree I'm owed the money I'm claimingI had some computer issues however and wasn't able to post anything until nowPlease consider this case active and ongoing I will call the Revdex.com in the morning to explain if needed and make sure the case stays active so I can post my official response Sorry for any inconvenience, [redacted] Final Business Response / [redacted] (1000, 27, 2015/08/07) */ The response is the sameWe have never acknowledged that there has been incorrect posting on our partWe posted what the attorney at the time sent usThe attorney's office is now researching that all the payments were received from Mr [redacted] [redacted] is no longer with [redacted] so this makes the research more time consuming
Ms [redacted] 's complaint contradicts communication that she has had with Colorado Management's Executive Vice President in which she agreed to pay for the bill and communicate with the Seller Landing Board of Directors about her concerns Colorado Management simply implemented the decision that was made by the Seller Landing Board of Directors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I am rejecting this response because: As you see they do not make the Board available to me What is an address I can have them served at? Who is on the board? Where is the next meeting that is not on a Mon., TuesWedor SatAs I explained I WORK a full time job and care for a sick son I need contact info and we can discuss in court Co Management blames the Board, yet do not allow me access to themTheir response perfectly exemplifies the run around from this CO Management [redacted] told me the [redacted] bills would be taken care of to gain access to my unit when the leak persisted and the tenant below me flooded [redacted] called requesting access to my unit and I said no, due to the way I was treated by CO Management/ Board As I have been told several times by [redacted] to hire a lawyer if I don't like it She said I had to allow the Board access and I told them to hire a lawyer if that is the advice they like to give out I told her how the [redacted] bills, authorized and approved by CO Management, addressed to Sellers Landing, were being sent to my address [redacted] doesn't even have my name on them because I authorized nothing [redacted] told me they would be taken care of, if I was able to cooperate and let a member of the board into my unit to address the new leak I complied, and Co Management fined me weeks later for the [redacted] bills The leak occurred in Septbut I was fined for in Nov They waited until they manipulated what they wanted out of me to then try and hit me with these Ludacris finesAGAIN: The declarations note the following: DOwner's Maintenance and Service ResponsibilityFor maintenance purposes, an Owner shall be deemed to own: the windows and doors, the interior non-supporting walls, floors and ceilings of his Unit; materials such as, but not limited to, plaster, gypsum, dry wall, paneling, wall paper, paint, wall and floor tile and flooring, and other materials which make up the finished surfaces of the perimeter walls, ceilings, and floors within the UnitAn Owner,however, shall not be deemed to own the pipes, wires, conduits or systems (which are general common elements and for brevity are herein and hereafter referred to as "utilities") running through his unit which serve one or more Units except as a tenant in common with the other OwnersLastly, this is a copy of the e-mail from the health inspector from 11/2/ As you can see, [redacted] and [redacted] are not exactly telling the truth on several issues: Hi ***, I called and left a message for either [redacted] or [redacted] to give me a call backI will let you know as soon as I speak with one of themAttached is a list of attorneys we provide to handle these types and similar situations if necessaryI also have attached some educational material on mold in the homes for your referencePlease let me know if there is anything I can do for you in the meantime Thank you, [redacted] I will be happy to forward the full e-mail to the Revdex.com I followed up with the health inspector several times and she said she sent e-mails, called, and ended with a certified letter CO management never responded I doubt she is lying about all of it Sincerely, [redacted]
Initial Business Response / [redacted] */ [redacted] Revdex.com Complaint and Response: I recently (6/13/15) had water damage to my ceiling as a result from a leak in the roofI contacted my HOA management company representative- [redacted] I was told that I am responsible for the damage to my unit even though per HOA documents I do not own anything outside the drywall, including the roof or atticThe damage occurred from the roofThis same incident happened several years prior and the HOA covered the damage and repairsThis time they are saying that they [redacted] not and the precious time it was covered was done in errorThey are basically at-fault and negligent and denying all blameTheir roof leaked and damaged my unit and someone I am now responsible On Sunday, June 14, at 8:pm [redacted] emailed me that he had a roof leak and there was damage to his ceilingOn Monday, June 15, at 10:am I emailed him back that we'll have a vendor (***'s [redacted] inspect for a possible leak and then emailed him again at 11:am that per my phone call with ***'s [redacted] the soonest that they are able to get out there [redacted] be tomorrowUnfortunately, they are handling an emergency elsewhere today and gave them the vendor's numberOn Monday, June 15, at 11:am - he sent a couple of questions about who [redacted] investigate the water damage and/or potential mold and what [redacted] happen with the drywall damage on my ceilingHe indicated this same thing happened in the exact same spot several years ago and the HOA repaired and repainted [redacted] this be the case again? On Monday, June 16, at 3:pm, after conferring with the association's attorney and insurance agent, I emailed him back that the investigation of water damage and/or potential mold is a homeowner responsibility to obtain if desiredThe HOA [redacted] look at the exteriorHe was also told that it is also homeowner responsibility to have drywall damage on his ceiling corrected and that the interior work that was completed for you five years ago was done in errorLastly per the insurance agent: The drywall damage would have to exceed the $2,deductible in order to file a claim and the deductible portion of a claim would be the responsibility of the homeowner [redacted] responded on Jun 16, 2015, at 5:pm, Sorry to be redundant, but even if the last time it was fixed in error, the fact that it happened again to me implies that it was never fixed correctlyI replied Wednesday, June 17, XXXX X:XX AM If the repair was not done right years ago then you would have had many leaks between then and nowBelow is what the vendor reported was wrong with your roof at this point in time: [redacted] Replaced exhaust fan flashing and dryer vent**-sealed both heat vent flashings and sealed anchor bolt in the area of leak alsoThese are maintenance items that occur over time due to wear and tearThe vendor [redacted] be providing an invoice report via mail with photos today At the Board Meeting on 6/17/15, after hearing from [redacted] (was present at the meeting), the Board President, [redacted] indicated that he thinks the association should pay for interior repairs for damage caused by the exterior of the unitsThe other two Board Members agreedThe Board President would speak with the association's attorney and get back with him on Friday, June 19thOn Thursday, I gave him [redacted] with [redacted] cell number (with ***'s permission) [redacted] told ***, that the association does not have any responsibility to repair the interior damage but they [redacted] do soThey [redacted] need to have a resolution created accepting the responsibility and raise the assessments at least 40% to cover the extra responsibility they are taking onOn Friday the Board President email to me that the Board has decided to proceed with the repair on both units that were discussed at the meetingWith the direction of the Board, I had a work order create a work order to have [redacted] schedule a repair Before this email, [redacted] sent an email message asking to have his gutter looked at and that his grill cover replaced due to ice dislodging from the gutterI sent a work order request to a vendor to look at the gutter by a roofer (the vendor did go out)Then contacted the association's insurance agent and she informed me that the association was not responsible for the repair to the grill cover since we are not able to control natural occurrences, such as freeze/thawsI emailed [redacted] (cc: the Board President) that the association would not be covering the damage to his grill cover and he sent a few emails back arguing that that the Association should pay anyway I have had to contact my HOA's property management group multiple times for various issuesOur contact at Colorado Management is [redacted] I have never interacted with someone so rude and unprofessional, especially someone in a customer facing position such as hersA little over a year ago, 4/2014, I had a ruptured sprinkler line (it was my own fault) but given the co-ownership of the building I contacted [redacted] Through a number of phone calls and correspondence at one point I was even hung up on by [redacted] on the telephoneMy insurance company needed info from [redacted] for my personal claim, and she would not help out and even hung up on my insurance agent as wellEvery interaction I have had with her has left me feeling wronged and disrespected Over the weekend in April 2015, [redacted] drilled a hole threw his sprinkler line by trying to install a ceiling fan in his bedroomThe on-call manager sent out someone to perform the water restorationOn Monday, I was told of the incident both by the on-call manager and by [redacted] When I first spoke with [redacted] he was very apologetic about drilling through the lineOnce he found out that he would be responsible for the repair to the sprinkler and put back of the dry wall, he became upsetI explained that he would be responsible because he was the cause of the incidentHe agreed that he would let me send out [redacted] to perform he repair to the sprinkler line [redacted] called and told him that they would have to pull someone off another job to perform the repair and that it would be an emergency charge [redacted] called me back yelling and cussing that he would let me send [redacted] out to fix the pipe because he did not want to pay [redacted] emergency charge to pull a worker off of another jobHe stated that the [redacted] told him that this did not need to be rushedI informed him that we either had to send someone out to monitor the building since the sprinkler system to the entire building was turned off or we had to send someone out immediately to repairHe continued his cussing and screaming to the point at which I let him know that I had to let him go because I had to call the [redacted] to confirmWhen he wouldn't stop screaming at me, I hung up I then called the [redacted] to be advised on what needs to happenI was told that either someone needs to go out and fix the sprinkler pipe or we have to send out a monitoring company for a fire watch to watch the building until the repairs are completedAs said before, the entire building's sprinkler system is hooked together and was off I received a call back from [redacted] with the [redacted] I explained the situationHe said he would reach out to [redacted] and called and left me a message saying "Hi [redacted] [redacted] with [redacted] I did leave the message with [redacted] , told him that it was imperative that the repair take place immediately or he is responsible to pay for the cost of fire watchSo I did leave him my cell phone number and asked him to return my phone call as soon as possibleIf you have additional questions I can be reached at XXX-XXX-XXXXThanks." I still have a saved copy of that voice message At that point in time, I tried to called [redacted] about sending someone out to repair the leak but they said that they could not send someone out now but recommended a second company to call A while later I received a voice mail from [redacted] saying " [redacted] , this is [redacted] First of all I want to apologize for being rudeUm, I guess I am just in a high stress state of never having had dealt with this and having all kinds of standing carpet soaking wet and trying to get things corrected in my placeUm, I wanted to ask you, I spoke to the fire safety, or whatever company, he said that he gave you another name of another companyI am hoping that you are able to call them and send them out and um, I'll pay, you know my insurance [redacted] gladly pay for whatever fire watch is on premises, um, until that happens, um so go ahead and send the the repair type repair company out at your convenience and Complaint Response Date bumped because: Holiday