My family stayed at Cabin #Bearadise for nightsThe cabin was beautiful and cozyThe management had poor customer service and did not help us with our questions and troubles During one phone call, the management insisted we fix our own problem and explained the solution is 'intuitive', so we should be able to figure it outThe management did not return our second phone call and failed to provide assistance completelyThere was no communication about the cleaning policy prior to check-in; guests are required to fully clean and have the cabin rental ready upon check out I would not recommend these cabins, solely because of the customer service
we were looking to get away from it all for a week in the mountains and rented a cabin from Colorado Mountain Cabins. We were in Cabin #5, Bear Crossing and WOW!! It was absolutely PERFECT!! We had no cell service but with excellent wi-fi we weren't completely out of touch. The cabin was very clean and well maintained. I read bad reviews before renting and took the chance and was so glad I did! 100% satisfied and plan on Renting #5 again for sure! The customer service was awesome too!!
My family stayed at Cabin #28 Bearadise for 4 nights. The cabin was beautiful and cozy. The management had poor customer service and did not help us with our questions and troubles. During one phone call, the management insisted we fix our own problem and explained the solution is 'intuitive', so we should be able to figure it out. The management did not return our second phone call and failed to provide assistance completely. There was no communication about the cleaning policy prior to check-in; guests are required to fully clean and have the cabin rental ready upon check out. I would not recommend these cabins, solely because of the customer service.
My family stayed at Cabin #Bearadise for nightsThe cabin was beautiful and cozyThe management had poor customer service and did not help us with our questions and troubles During one phone call, the management insisted we fix our own problem and explained the solution is 'intuitive', so we should be able to figure it outThe management did not return our second phone call and failed to provide assistance completelyThere was no communication about the cleaning policy prior to check-in; guests are required to fully clean and have the cabin rental ready upon check out I would not recommend these cabins, solely because of the customer service
we were looking to get away from it all for a week in the mountains and rented a cabin from Colorado Mountain Cabins. We were in Cabin #5, Bear Crossing and WOW!! It was absolutely PERFECT!! We had no cell service but with excellent wi-fi we weren't completely out of touch. The cabin was very clean and well maintained. I read bad reviews before renting and took the chance and was so glad I did! 100% satisfied and plan on Renting #5 again for sure! The customer service was awesome too!!
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My family stayed at Cabin #28 Bearadise for 4 nights. The cabin was beautiful and cozy. The management had poor customer service and did not help us with our questions and troubles. During one phone call, the management insisted we fix our own problem and explained the solution is 'intuitive', so we should be able to figure it out. The management did not return our second phone call and failed to provide assistance completely. There was no communication about the cleaning policy prior to check-in; guests are required to fully clean and have the cabin rental ready upon check out. I would not recommend these cabins, solely because of the customer service.