With over 12,Colorado Moves, We've got a 99+% Customer Satisfaction rate and most of our Customers are repeat customers and referrals.We've already offered to settle this issueWe still don't think we're 100% at fault of the damage, but still offered full settlement in an attempt to help satisfy customerWe're still not even sure it was functioning before we moved, not to mention we waived the fee to move it prior to moving.We've had several people speak with the customer and a couple of people even respond to her emails and I personally also did the sameWe advised the customer that we could no longer accept her calls, emails or texts because we've already made a settlement offer and that's the most we can do which is more than is required by the stateWe cannot continue to discuss the same customer concern, over and over and over againWe advised the customer we would no longer take her calls or respond to any communication with her.Customer continues to misrepresent the facts, we never paid for anyone to come give an estimateWe were also told the washer was purchased used and was a very old unitCustomer refused the additional insurance.Customer accepted, initialed and authorized our State required insurance at cents per poundThis would add up to an insurance settlement of $80'sh if it were approved? We've already offered a full settlement of $125+ more than what insurance would cover if it was approved which it has not beenWe've made our last and final full settlement offer on this issueCustomer refuses, yet continues to contact you, us and anyone that will cause a waste of time for usI think it's time a court rule on this matter and hopefully the customer will accept that as a final ruling? Management
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ CMC has a 99% happy customer ratio with over 10,moves under our belt in Denver Metro alone We take all concerns of discrepancies from all our clients very seriously I'm the owner of the Company & I haven't received any calls from this personThe invoice we leave with all our clients has my direct cell # on it, and no one has called about this I spoke with our office manager and he also hasn't received any calls about this I'll look into thisOur guys get paid very well and have been with us for a long timeI don't think this is 100% accurate Can [redacted] provide me with the bank cash withdrawal receipt? Using [redacted] numbers, at $+ 20% = $- $would be $short of the difference, not $Again, that's based on [redacted] figuresOur crew members also work on Tips and get tipped on almost 100% of their jobsWe know this is a service industry and if we and they don't provide good service, they dont get tipped and our company doesnt do repeat businessIf this happened, it wouldve been a mistateIf they were handed the total amount, the assumption wouldve been that it was a tip, which is how they normally get tipped Please provide me with the bank cash withdrawal [redacted] mentions to help verify what she mentioned I apologize for the trouble, and I want to be clear, I havent received any calls about thisI always strive to resolve any and all situations dealing with my company Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called the number on the "yellow copy" of the bill: (XXX) XXX XXXX, three times and left a message stating there was a problem with the charges on the moveThe last one was emphatic that I would pursue thisThere was no other "invoice" and there was no other phone number, cell or otherwise, on itThe owner should have the original copy and I will be glad to scan and email my copyFor his information, the movers were [redacted] and [redacted] They filled out the bill (invoice?), which [redacted] initialed, for two men for three hours at $59/manhourThey neglected to add in the $charge for the extra stop at [redacted] and showed a "total due" of $ [redacted] was the one who took the money [redacted] expected to pay for the extra stop, being an honest person, and some tip on the whole amount due, not just the $mistakenly showing dueWe expected the same level of honesty would be given to him I do not have the original ATM receipt for the $withdrawal from [redacted] on 11/18/15, but I will be glad to scan and email a copy of that portion of our bank statement, if necessary [redacted] had another $of his own money in his pocket when he paid the guysRegardless of how long the guys have worked for the company or how honest most of the employees may be, I think this temptation to cheat an old man was just too great and both [redacted] and [redacted] need to be questioned about itLook into their eyes Final Business Response / [redacted] (4000, 9, 2015/12/29) */ I strongly disagree with the accusationsEither way, $+ $= $202, balance is $without any tip of any kind I'm willing to send a refund of that $dollar amount and that's the job with no tip for the guys at all, which is fine If this would satisfy you, we'll send it out, even though we disagree with your assessmentWe don't take advantage of people of any age If you agree, let us know where to send the check to and to whom to make it out to Thanks, [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/12/31) */
Initial Business Response /* (1000, 5, 2015/12/17) */
CMC has a 99% happy customer ratio with over 10,000 moves under our belt in Denver Metro alone.
We take all concerns of discrepancies from all our clients very seriously...
I'm the owner of the Company & I haven't received any calls from...
this person. The invoice we leave with all our clients has my direct cell # on it, and no one has called about this.
I spoke with our office manager and he also hasn't received any calls about this.
I'll look into this. Our guys get paid very well and have been with us for a long time. I don't think this is 100% accurate.
Can [redacted] provide me with the bank cash withdrawal receipt?
Using [redacted] numbers, at $202 + 20% = $242 - $310 would be $67 short of the difference, not $108. Again, that's based on [redacted] figures. Our crew members also work on Tips and get tipped on almost 100% of their jobs. We know this is a service industry and if we and they don't provide good service, they dont get tipped and our company doesnt do repeat business. If this happened, it wouldve been a mistate. If they were handed the total amount, the assumption wouldve been that it was a tip, which is how they normally get tipped.
Please provide me with the bank cash withdrawal [redacted] mentions to help verify what she mentioned.
I apologize for the trouble, and I want to be clear, I havent received any calls about this. I always strive to resolve any and all situations dealing with my company.
Thanks, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called the number on the "yellow copy" of the bill: (XXX) XXX XXXX, three times and left a message stating there was a problem with the charges on the move. The last one was emphatic that I would pursue this. There was no other "invoice" and there was no other phone number, cell or otherwise, on it. The owner should have the original copy and I will be glad to scan and email my copy. For his information, the movers were [redacted] and [redacted] They filled out the bill (invoice?), which [redacted] initialed, for two men for three hours at $59/manhour. They neglected to add in the $25 charge for the extra stop at [redacted] and showed a "total due" of $177. [redacted] was the one who took the money. [redacted] expected to pay for the extra stop, being an honest person, and some tip on the whole amount due, not just the $177 mistakenly showing due. We expected the same level of honesty would be given to him.
I do not have the original ATM receipt for the $300 withdrawal from [redacted] on 11/18/15, but I will be glad to scan and email a copy of that portion of our bank statement, if necessary. [redacted] had another $10 of his own money in his pocket when he paid the guys. Regardless of how long the guys have worked for the company or how honest most of the employees may be, I think this temptation to cheat an old man was just too great and both [redacted] and [redacted] need to be questioned about it. Look into their eyes.
Final Business Response /* (4000, 9, 2015/12/29) */
I strongly disagree with the accusations. Either way, $177 + $25 = $202, balance is $98 without any tip of any kind.
I'm willing to send a refund of that $98 dollar amount and that's the job with no tip for the guys at all, which is fine.
If this would satisfy you, we'll send it out, even though we disagree with your assessment. We don't take advantage of people of any age.
If you agree, let us know where to send the check to and to whom to make it out to.
Thanks, [redacted]
Final Consumer Response /* (2000, 12, 2015/12/31) */
With over 12,000 Colorado Moves, We've got a 99+% Customer Satisfaction rate and most of our Customers are repeat customers and referrals.We've already offered to settle this issue. We still don't think we're 100% at fault of the damage, but still offered full settlement in an attempt to help...
satisfy customer. We're still not even sure it was functioning before we moved, not to mention we waived the fee to move it prior to moving.We've had several people speak with the customer and a couple of people even respond to her emails and I personally also did the same. We advised the customer that we could no longer accept her calls, emails or texts because we've already made a settlement offer and that's the most we can do which is more than is required by the state... We cannot continue to discuss the same customer concern, over and over and over again. We advised the customer we would no longer take her calls or respond to any communication with her.Customer continues to misrepresent the facts, we never paid for anyone to come give an estimate. We were also told the washer was purchased used and was a very old unit. Customer refused the additional insurance.Customer accepted, initialed and authorized our State required insurance at .60 cents per pound. This would add up to an insurance settlement of $80'sh if it were approved? We've already offered a full settlement of $125+ more than what insurance would cover if it was approved which it has not been. We've made our last and final full settlement offer on this issue. Customer refuses, yet continues to contact you, us and anyone that will cause a waste of time for us. I think it's time a court rule on this matter and hopefully the customer will accept that as a final ruling? Management
With over 12,Colorado Moves, We've got a 99+% Customer Satisfaction rate and most of our Customers are repeat customers and referrals.We've already offered to settle this issueWe still don't think we're 100% at fault of the damage, but still offered full settlement in an attempt to help satisfy customerWe're still not even sure it was functioning before we moved, not to mention we waived the fee to move it prior to moving.We've had several people speak with the customer and a couple of people even respond to her emails and I personally also did the sameWe advised the customer that we could no longer accept her calls, emails or texts because we've already made a settlement offer and that's the most we can do which is more than is required by the stateWe cannot continue to discuss the same customer concern, over and over and over againWe advised the customer we would no longer take her calls or respond to any communication with her.Customer continues to misrepresent the facts, we never paid for anyone to come give an estimateWe were also told the washer was purchased used and was a very old unitCustomer refused the additional insurance.Customer accepted, initialed and authorized our State required insurance at cents per poundThis would add up to an insurance settlement of $80'sh if it were approved? We've already offered a full settlement of $125+ more than what insurance would cover if it was approved which it has not beenWe've made our last and final full settlement offer on this issueCustomer refuses, yet continues to contact you, us and anyone that will cause a waste of time for usI think it's time a court rule on this matter and hopefully the customer will accept that as a final ruling? Management
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ CMC has a 99% happy customer ratio with over 10,moves under our belt in Denver Metro alone We take all concerns of discrepancies from all our clients very seriously I'm the owner of the Company & I haven't received any calls from this personThe invoice we leave with all our clients has my direct cell # on it, and no one has called about this I spoke with our office manager and he also hasn't received any calls about this I'll look into thisOur guys get paid very well and have been with us for a long timeI don't think this is 100% accurate Can [redacted] provide me with the bank cash withdrawal receipt? Using [redacted] numbers, at $+ 20% = $- $would be $short of the difference, not $Again, that's based on [redacted] figuresOur crew members also work on Tips and get tipped on almost 100% of their jobsWe know this is a service industry and if we and they don't provide good service, they dont get tipped and our company doesnt do repeat businessIf this happened, it wouldve been a mistateIf they were handed the total amount, the assumption wouldve been that it was a tip, which is how they normally get tipped Please provide me with the bank cash withdrawal [redacted] mentions to help verify what she mentioned I apologize for the trouble, and I want to be clear, I havent received any calls about thisI always strive to resolve any and all situations dealing with my company Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called the number on the "yellow copy" of the bill: (XXX) XXX XXXX, three times and left a message stating there was a problem with the charges on the moveThe last one was emphatic that I would pursue thisThere was no other "invoice" and there was no other phone number, cell or otherwise, on itThe owner should have the original copy and I will be glad to scan and email my copyFor his information, the movers were [redacted] and [redacted] They filled out the bill (invoice?), which [redacted] initialed, for two men for three hours at $59/manhourThey neglected to add in the $charge for the extra stop at [redacted] and showed a "total due" of $ [redacted] was the one who took the money [redacted] expected to pay for the extra stop, being an honest person, and some tip on the whole amount due, not just the $mistakenly showing dueWe expected the same level of honesty would be given to him I do not have the original ATM receipt for the $withdrawal from [redacted] on 11/18/15, but I will be glad to scan and email a copy of that portion of our bank statement, if necessary [redacted] had another $of his own money in his pocket when he paid the guysRegardless of how long the guys have worked for the company or how honest most of the employees may be, I think this temptation to cheat an old man was just too great and both [redacted] and [redacted] need to be questioned about itLook into their eyes Final Business Response / [redacted] (4000, 9, 2015/12/29) */ I strongly disagree with the accusationsEither way, $+ $= $202, balance is $without any tip of any kind I'm willing to send a refund of that $dollar amount and that's the job with no tip for the guys at all, which is fine If this would satisfy you, we'll send it out, even though we disagree with your assessmentWe don't take advantage of people of any age If you agree, let us know where to send the check to and to whom to make it out to Thanks, [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/12/31) */
Initial Business Response /* (1000, 5, 2015/12/17) */
CMC has a 99% happy customer ratio with over 10,000 moves under our belt in Denver Metro alone.
We take all concerns of discrepancies from all our clients very seriously...
I'm the owner of the Company & I haven't received any calls from...
this person. The invoice we leave with all our clients has my direct cell # on it, and no one has called about this.
I spoke with our office manager and he also hasn't received any calls about this.
I'll look into this. Our guys get paid very well and have been with us for a long time. I don't think this is 100% accurate.
Can [redacted] provide me with the bank cash withdrawal receipt?
Using [redacted] numbers, at $202 + 20% = $242 - $310 would be $67 short of the difference, not $108. Again, that's based on [redacted] figures. Our crew members also work on Tips and get tipped on almost 100% of their jobs. We know this is a service industry and if we and they don't provide good service, they dont get tipped and our company doesnt do repeat business. If this happened, it wouldve been a mistate. If they were handed the total amount, the assumption wouldve been that it was a tip, which is how they normally get tipped.
Please provide me with the bank cash withdrawal [redacted] mentions to help verify what she mentioned.
I apologize for the trouble, and I want to be clear, I havent received any calls about this. I always strive to resolve any and all situations dealing with my company.
Thanks, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called the number on the "yellow copy" of the bill: (XXX) XXX XXXX, three times and left a message stating there was a problem with the charges on the move. The last one was emphatic that I would pursue this. There was no other "invoice" and there was no other phone number, cell or otherwise, on it. The owner should have the original copy and I will be glad to scan and email my copy. For his information, the movers were [redacted] and [redacted] They filled out the bill (invoice?), which [redacted] initialed, for two men for three hours at $59/manhour. They neglected to add in the $25 charge for the extra stop at [redacted] and showed a "total due" of $177. [redacted] was the one who took the money. [redacted] expected to pay for the extra stop, being an honest person, and some tip on the whole amount due, not just the $177 mistakenly showing due. We expected the same level of honesty would be given to him.
I do not have the original ATM receipt for the $300 withdrawal from [redacted] on 11/18/15, but I will be glad to scan and email a copy of that portion of our bank statement, if necessary. [redacted] had another $10 of his own money in his pocket when he paid the guys. Regardless of how long the guys have worked for the company or how honest most of the employees may be, I think this temptation to cheat an old man was just too great and both [redacted] and [redacted] need to be questioned about it. Look into their eyes.
Final Business Response /* (4000, 9, 2015/12/29) */
I strongly disagree with the accusations. Either way, $177 + $25 = $202, balance is $98 without any tip of any kind.
I'm willing to send a refund of that $98 dollar amount and that's the job with no tip for the guys at all, which is fine.
If this would satisfy you, we'll send it out, even though we disagree with your assessment. We don't take advantage of people of any age.
If you agree, let us know where to send the check to and to whom to make it out to.
Thanks, [redacted]
Final Consumer Response /* (2000, 12, 2015/12/31) */
With over 12,000 Colorado Moves, We've got a 99+% Customer Satisfaction rate and most of our Customers are repeat customers and referrals.We've already offered to settle this issue. We still don't think we're 100% at fault of the damage, but still offered full settlement in an attempt to help...
satisfy customer. We're still not even sure it was functioning before we moved, not to mention we waived the fee to move it prior to moving.We've had several people speak with the customer and a couple of people even respond to her emails and I personally also did the same. We advised the customer that we could no longer accept her calls, emails or texts because we've already made a settlement offer and that's the most we can do which is more than is required by the state... We cannot continue to discuss the same customer concern, over and over and over again. We advised the customer we would no longer take her calls or respond to any communication with her.Customer continues to misrepresent the facts, we never paid for anyone to come give an estimate. We were also told the washer was purchased used and was a very old unit. Customer refused the additional insurance.Customer accepted, initialed and authorized our State required insurance at .60 cents per pound. This would add up to an insurance settlement of $80'sh if it were approved? We've already offered a full settlement of $125+ more than what insurance would cover if it was approved which it has not been. We've made our last and final full settlement offer on this issue. Customer refuses, yet continues to contact you, us and anyone that will cause a waste of time for us. I think it's time a court rule on this matter and hopefully the customer will accept that as a final ruling? Management