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Colorado Realty and Property Management

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Colorado Realty and Property Management Reviews (2)

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ Colorado Realty and Property Management, Inc (CRPM) acted as Agent for Mr [redacted] from September 6, to June 30, During this period of time CRPM performed its obligations pursuant to the Property Management Agreement and acted in an appropriate and professional manner Regarding the Tenant's background check: Mr [redacted] 's accusation is unfounded and falseCRPM performed a full credit and background check and the Tenant's met the qualifying requirementsWhen Mr [redacted] requested a copy of the report we explained to him that we could not provide this information by law as CRPM was the end user of this informationWe can only assume that he has made this accusation because we couldn't provide him with the reportThe report is on file Regarding property walk throughs and damages: again, CRPM performed its obligations pursuant to the Property Management Agreement, Pursuant Section Paragraph DDuring the contract CRPM performed two walk throughs on February and December Tenant was assessed for damages on 1/22/for a mailbox that was damaged in the amount of $Tenant was assessed for damages' on 3/19/for glass damages to the basement slider for $ 3.Regarding the term of the Property Management Agreement: The initial term of the Property Management Agreement dated September 6, ended on September 30, The agreement then converted to a month to month termIf Mr [redacted] was unhappy with the services provided by CRPM he could have terminated the contract at any timeMr [redacted] informed CRPM that he would be selling the home and did not wish to continue management services past June 30, A formal notice letter was sent from CRPM to Mr [redacted] on June 19, 2015, ending management 4.Regarding legal actions against the Tenant: Any charges and/or fees that were assessed to the Tenant including rent and an HOA violation fee in July of were paid in full by the Tenants immediatelyThe tenants were never late on rent or had any bounced checksIt's very important to note that while CRPM was managing the property, Mr [redacted] always received his rent proceeds on timeAny questions Mr [redacted] had about his statements were always answered in a prompt manner 5.Regarding legal actions against the Tenant: There were no violations to the lease, by the Tenants that would have constituted or initiated the grounds for evictionPer the Tenant's lease they had the right and to cure any items that were in violation of their leaseThe Tenants were in good standing and CRPM would lease them another property 6.Regarding notifying the landlord: CRPM performed its obligations pursuant to the Property Management Agreement and kept the landlord informedCRPM has copies of over emails between [redacted] our Property Services Manager, and Mr [redacted] That does not include phone calls or communication with any of the other staff members It is September now and two months after management was terminatedIf Mr [redacted] had questions or was unhappy about anything it was discussed and handled at that timeIt is unreasonable to make these accusations and claims at this time when Mr [redacted] 's could have ended management anytime during the months that CRPM managed his propertyMr [redacted] 's claims are unfounded and a refund in any amount is not warranted Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) CRPM has not proven they conducted a proper credit and background checkThere is no violation of any law that I see those documents pursuant to my ownership of this property and my risk to property loss or damagesIf CRPM had conducted a proper background check, they would have found that this particular tenant has a history of belligerent behavior, and skipping out on their last months rent along with not paying for damages incurred to the propertyI simple conversation with the prior landlord where this tenant had a lease agreement, would have provided that information Damages listed by CRPM were not collected and no proper legal action took place to make collectionWhen the damages were not collected, an eviction process was not startedCurrent damages to my property were not noted by more intensive inspection which would have been required when a failure to pay current damages took placeThere was an atmosphere for the tenant in which they felt they could damage my property, and not suffer the consequences of doing so, due to lack of action from CRPMSmoking took place on the interior of my house, which was against contract terms which damaged my Oak FlooringWelding took place on the interior of my house which damaged the linoleum flooring in my houseThese are items that would clearly be found by a simple inspection which did not take place in proper quantity or time frames This was clearly not a month to month term leaseIf it was, I would have ended the Contract in May, so I could sell the house at the beginning of the selling seasonThe contract clearly states a term ending on July 31st, The tenants were in fact late on rent, as they have never paid the final month of their rent which was required to be collected by CRPM as it was due on 07/01/The terms of my Property Management Contract with CRPM were for management services until the final termination date of July 31st, 2015.Unpaid rent late fees accumulate perpetually and are still in action of this date due to the lack of service to this contract by CRPM Tenants were not in good standing on their lease, they have one month of unpaid rent on the lease, and they have two incidents of unpaid damage on the lease while under property management control of CRPMIn addition, damages to the property while under property management control of CRPM went unreported and unresolvedKeys to this property were not turned over by CRPM to the landlord for access to the property until 07/20/2015; also a clear violation of this contract, and indicative of CRPM still handling the management of this property well beyond what they have said was the contracted terms of the management contractIn addition, contract terms for this contract clearly stated that the landlord would have access to the property a minimum of days prior to the end of the lease agreement with the tenant for which the tenant refused access to the property, a clear violation of the contract, and for which the property management company refused to provide the keys to the landlord of the property to gain sales access to the propertyI have been attempting to sell this property since June, for which due to damages and a lack of access to the property due to the incompetence of CRPM, did not occur until August 13th, due to the repair of damages to the property The tenants did not and have not cured any damages to this property for the length of this current term contractCRPM did not take any legal action to remedy any damages made by the tenant as required by the property management contract There have not been emails to the landlord on this propertyThe keys to the property were not provided under the terms of the contract days prior to the end of the property management contract for the purpose of sale of the property, as were required per the contract terms, until July 20th, 2015; which was well beyond the end of what CRPM suddenly termed the end of their property management agreement, a breach of our contract togetherI have records of all emails to the property management companyI keep all emails on record for all actions in my dealingsI specifically asked the condition of the property in July, and was told by CRPM personnel that the house was in good condition, which was not the truth, or correct.Their recommendation was also that I not try to force entry to this property as the tenant was belligerent during the full term of the contract, and they had ordered the tenant to cease and desist contact with them any further due to the explicit nature of his behaviorI was not notified of this situation until June, which is also a violation of the property management contract as the landlord should be immediately notified of a problem with the tenants of their property at the time this occurs In summary, I am seeking the return of property management fees paid to CRPM for services that were not satisfactorily handled or contractually completed according to requirements of our contract togetherIt is very clear in my emails to CRPM that I was not happy with their services in email and phone contact I had with themEmail response from CRPM was either non existent or untimely with sometimes a response after a third phone call or email requesting informationThere is a historical trend within Revdex.com records regarding the poor communication and management abilities of CRPMIf the landlord was aware of the conditions or issues with this tenant at the start of the property management contract, during, or at the end of the contract; a breach of contract with CRPM would have been filed immediatelyDue to CRPM hiding the nature of their true relationship with the tenant, and the actual poor conditions of the damages to the property, the landlord could not take action as would be necessaryThe landlord lives in Washington State and employed CRPM to property manage this property, as the landlord could not do so from across the countryAs a result, the landlord had to travel to Colorado to regain control of the property from the tenant, repair all damages, and take legal action on the tenant; which were all contracted duties of CRPM to handle, and thus the reason they were hiredIf CRPM did not handle any of the close out items of the release of the tenant, and further the repair of damages to the property along with taking legal actions; Why was CRPM hired in the first placeThe landlord handled all property management items himself, and could not rely on CRPM to properly complete their contracted duties as per the term of the contractCRPM has not fulfilled the terms of their property management contract, and must repay the landlord for the damages made to the property due to their negligence in performing their duties listed in the contract Final Consumer Response / [redacted] (4200, 12, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Breach of Property Management ContractProperty under the Property Management and care of Colorado Realty and Property Management for the Landlord/Owner was not properly managed under the terms of the Tenant Lease Contract or the terms of the Agent/Landlord Contract.There was no turnover of the Property at the End of the Tenant Lease which was to be handled by the Agent hired to manage the propertyCRPM did not properly manage the property during the lease, allowing significant damage to the property and did not properly inspect the property during the Tenant Property Lease to determine the applicable damages as they occurred over the duration of the three year span of the Tenant Property Lease inside and outside the propertyCRPM did not collect damages as billed during the Tenant Lease which were identified and caused by the Tenant, nor did they further investigate for damages not identified by the Tenant on the propertyAs a result, the Leased Property could not be placed on the market for sale during the last days of the Tenant Lease as required by the contract detailsThe Tenant also refused entry to the property due to all the damages inside, and CRPM did not legally take action to force entry into the property to assess issues being hidden by the TenantTo add further to the damages, CRPM obstructed owner access to the Property until lease end, by not turning over the keys to the property until ten days prior to the end of the leaseLandlord/Owner lives in another State 2,miles away, and does not have access to manage the property on a day to day, week to week basis as Colorado Realty and Property Management were hired to do contractually as the Agent to manage the propertyColorado Property and Management Inc in essence collected management fees for three years, and took no subsequent actions to manage the propertyDamages to the property were excessive, and occurred over a three year period of lease, they did not occur at the end of the lease, but during the full term of the three year leaseThe property was not maintained on the inside or outside during the lease period, with the carpeting never cleaned in the three year period,welding burns to linoleum on the inside of the house, damaged oak floors throughout the house, two truckloads of garbage left in the front yard of the house along with fifteen bags of garbage left in the house, damage to woodwork on stairs, doors, base boards etc, broken sprinkler system for the third year in a row by the tenant,damage to the interior paint throughout the house, and the interior needing a thorough professional high level cleaning due to a lack of cleaning for a three year period, and the property had not been watered or weeded for the duration of the Spring and Summer as required at the end of the lease.The Tenant did not pay their last months rent while under contract with CRPM and the Management Company did not take legal action to acquire the past due paymentDamages needed to be viewed and assessed through consistent inspections of the property,and once assessed collected through legal actions as contracted by the Tenant, Agent, and LandlordSince there was an obvious breach of Contract by Colorado Reality and Property Management Inc regarding my property, I am requesting the return of the management fees collected during our contract to pay for all damages that occurred for the property that they managed under contract, as they did not properly handle their legal duties under contract and are responsible for all damages that occurred to my property which remain unpaid or collected Final Business Response / [redacted] (4000, 15, 2015/10/30) */ Regarding Mr [redacted] 's complaint, CRPM has done everything we can to explain and respond to his complaintIt is unreasonable to expect another response that would be any clearer or any different than we have already providedCRPM performed its obligations pursuant to the Property Management Agreement and acted in an appropriate and professional manner Again, we managed Mr [redacted] 's property for monthsIt is unreasonable to make these accusations at this time when Mr [redacted] could have terminated management anytime during the monthsCommunication with Mr [redacted] by phone and email was substantialIf he had questions about anything it was discussed at that time Mr [redacted] 's claims are unreasonable, unfounded and falseUnfortunately we are not going to be able to reach the consumer's desired resolution If we are happy to provide further explanation to the Revdex.com upon request

Initial Business Response / [redacted] (1000, 6, 2015/07/21) */ [redacted] contracted with Colorado Realty and Property Management, Inc(CRPM), in to manage her rental property located at XXXXX [redacted] in [redacted] notified CRPM that she would be selling her property in the spring of 2015, and thus terminating our management servicesShe was informed that she would be completing the return of the tenant's security deposit dispositionThe itemization of charges, such as water billings, cleaning, trash removal, and HOA fees, are items that [redacted] is able to charge against the tenant's security deposit of $If there is a balance due after the use of the tenant's security deposit, [redacted] is well within her rights to pursue the tenant for these charges, as outlined in the lease agreement CRPM walked through the property on February 26, for our annual property walk throughAt that time, it was not noted that a pet was on site or that additional people were living at the propertyCRPM walked through with the owner on April 9, There was no pet on site, nor was it noted that additional people were living at the propertyAny damages from a pet, whether authorized or not, are a tenant responsibility and can be addressed through the security deposit disposition Regarding the yard, during CRPM's walk through with [redacted] on April 9, 2015, it was noted by [redacted] (an employee of CRPM), "Lots of green, lots of dandelions, and I told [redacted] that the yard is a tenant responsibilityThen [redacted] stated that the yard has always looked this way and mentioned something about dandelions being good for the bees." [redacted] was not concerned about the state of the yard, and [redacted] was not concerned about the condition of the interior - including the paintDamages to a property beyond wear and tear, while always unfortunate, are a tenant responsibilityAt no point during either of our walk throughs was there an existing condition in which it would have been considered "damages" or a concern beyond wear and tear As to HOA violations, the tenant did have continued HOA violations for parking her commercial vehicle on siteThe tenant made payments to CRPM and the fines were sent to the property owner's HOA for payment to the accountUnfortunately, the HOA ceased sending the HOA fines directly to our office and they were mailed to the ownerOn May 5, 2015, the owner indicated that she was traveling and would send us the current violation notices so we could charge the tenants account for the finesThe owner did finally send us the violation notices on May 15th and again May 20th, at which point they were assessed to the tenant's accountThe tenant was sent a final ledger prior to her move out but did not arrange for paymentCRPM collected and remitted the paid fines during the course of the tenant's occupancy until such time at the end of the lease where the tenant did not make paymentThe remaining outstanding HOA fines can be assessed to the tenant's security deposit and collection pursued by [redacted] if need be [redacted] has requested a refundCRPM provided full management services for the management of her rental property, as well as additional services in helping to arrange access for her sales agent, and amending the contract to allow the owner to arrange early sales showings of the property that are not outlined in the lease agreementWhile we hope that every tenant leaves the property in good condition upon move out, sometimes that isn't the caseThe tenant is responsible for the lack of cleaning, trash, yard care, or tenant-related HOA fines, not CRPMThe lease agreement clearly specifies the tenant's responsibilities and the remedies that can be pursued by the owner of the propertyIf and when any lease violations were reported to CRPM, they were addressed with the tenantCRPM has fulfilled the terms and conditions of the management agreement signed by [redacted] , up until its termination initiated by [redacted] ' decision to list the property for sale, and we do not feel that a refund is warranted Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why would I even hire a property manager if this is how they treat their customers? Fine I will go after the tenant, but I do not feel that CRPM did their job they were hired forI would not recommend this company to any of my Denver/Boulder friends Final Business Response / [redacted] (4000, 13, 2015/09/02) */

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