Colorado Rehabilitation Occupational Medicine

Initial Business Response / [redacted] (1000, 10, 2015/10/28) */ Please see that attached documentsOne shows how many statements were mailed to this patient at his current addressWe did not have any mail returned from this addressA payment for these charges were called into us today from the collection agencyAccount is paid in full as of today Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/28) */
Please see that attached documents. One shows how many statements were mailed to this patient at his current address. We did not have any mail returned from this address. A payment for these charges were called into us today from the...

collection agency. Account is paid in full as of today.
Initial Consumer Rebuttal /* (2000, 12, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 14, 2015/11/09) */
I will issue a refund for the patient in the amount of $65.33
Initial Consumer Rebuttal /* (3000, 16, 2015/11/18) */
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Wednesday, November 18, XXXX XX:XX PM
To: Better Business...

Bureau
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
Issue is NOT resolved.
Their response to the Revdex.com says they will refund the duplicate payment I made of $65.33.
I have not received that refund, it has been 12 days since their 1st commitment to the Revdex.com.
I received a bill yesterday, XX-XX-XX !!- dated 11-10-15; for the SAME original amount.
The credit has not even been entered into their system.
NOTHING has changed.
AND !! I paid the bill in full on October 30th !?!?!?!?
Just to end wasting my time due to their incompetence.
My husband called & received a verbal confirmation the payment in full was received.
CROM still owes me $378.88 for the equipment rental fees because they processed the paperwork incorrectly
Which includes the additional one month charge AFTER United Healthcare's written confirmation
sent to them that the charge should be $0.00
-IF they send me the $65.33 credit.
[redacted]
[redacted] LLC
[redacted]@gmail.com
Final Consumer Response /* (4200, 20, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested from [redacted]& sent CROM their letter stating they approved the purchase.
Acceptance of resolution will be when I receive the Check for $65.33. Additionally, if CROM wrote off the claim for purchase; I need to receive a check for my payment for the purchase of $378.88.
Final Business Response /* (4000, 22, 2015/11/24) */
Check #XXXXX was mailed to [redacted] for $65.33 on 11/18/15. I have already adjusted the purchase of the DME equipment. This account is closed.