Colorado Roofing Contractors LLC

I have read the complaint and just want to start off by saying that CRC has not got the final paperwork from the customer even after asking for it more than twice so we were originaly going off of our scope of work turned into the insuranceToday I finally got information from the insurance on approved work so now we can look at this and figure out what is owed to whoThe home owner is right about work not complete and is getting that amount credited back to the final numberTotal price agreed from [redacted] with the insurance deductable of $1,is 12,they should have received checks from [redacted] for the ammount of $and that does not include the deductable because the home owner pays that out of pocketWe have received two checks from the home owner for a total amount of $10,That would leave the total owed if we completed all the work to $1,Now the line items that they are going to do themselves comes out to $1,so if you minus that out of the $1,we have that the home owner still owes CRC an amount of $218.80And on the estimated time of completeion is just that of an estimateThis job fell in winter when we finally got the checks back from not but mortgages and the reason I bring that up is because they need to be sent and signed to each mortgage holder to release the checkThe homeowner also rescheduled the window install more that once as wellNow that we have numbers from the insurance we are looking at apples to apples and not just guessingAlso I can give who we talked to at [redacted] if needed.?

Complaint: [redacted] I am rejecting this response because I still have not received any communication on a firm date of when this siding will be complete even after the response to the Revdex.com complaintI will accept the response when communication is made to complete this work and when I get a response to an email sent on 10/17/with some questions on the estimate Sincerely, [redacted]

As the owner of Colorado Roofing I would first start off by saying I'm very sorry about how everything was handled with your repairsI would like to set a time in the next week to sit down in person and go over your file and the repairs made to your homeWe have gone through a complete database update this winter and we did have some things fall through the cracks in the transitionAlso we had some people in the office that had to be replaced and that was also a problem and I can explain more of this in our meeting and I think you will understand more of how this all happenedI promise Colorado Roofing will make everything okThank you

In Response to *** *** Complaint: *** *** has and still is a valued customer. This was the 2nd time she has contracted us to perform restoration to her property. The May 8th Hailstorm was the biggest in Colorado history. At time of storm we only had one siding
subcontractor who was booked out for months. Consequentially we hat to hire other subs most of whom promised me a start date and push it out repeatedly. The subs that we used on *** ***'s project were sub-par at best; multiple requests to clean up on a daily basis, were not adhered too. I was doing my best to take core of *** *** (repeat customer) to no avail. Have original siding guy ready to complete the little bit of work remaining. I have informed her that after responding to the complaint, I would let her know a firm date. Thank you *** ***

In Response to *** *** Complaint: *** *** has and still is a valued customer. This was the 2nd time she has contracted us to perform restoration to her property. The May 8th Hailstorm was the biggest in Colorado history. At time of storm we only had one siding
subcontractor who was booked out for months. Consequentially we hat to hire other subs most of whom promised me a start date and push it out repeatedly. The subs that we used on *** ***'s project were sub-par at best; multiple requests to clean up on a daily basis, were not adhered too. I was doing my best to take core of *** *** (repeat customer) to no avail. Have original siding guy ready to complete the little bit of work remaining. I have informed her that after responding to the complaint, I would let her know a firm date. Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank You! We are very open to a meeting! We are available after July 11th, please feel free to call or email to set up a time Thank you again!

To Whom It May Concern:In response to *** *** rejection the firm date has been for completion of remembers on Novemeber 28, which has been communicated with homeowner. As for her painting money she was already informed that we will be refunding her paint allowance back to her. Since her painting has not been completed yet she will be only receiving her ACV amount at this time. Once work is completed she will have to invoice her insurance company to recover her depreciation. Please feel free to contact me ***.Sincerely,-- *** ***
*** *** **

Complaint: ***
I am rejecting this response because I still have not received any communication on a firm date of when this siding will be complete even after the response to the Revdex.com complaintI will accept the response when communication is made to complete this work and when I get a response to an email sent on 10/17/with some questions on the estimate
Sincerely,
*** ***

I have read the complaint and just want to start off by saying that CRC has not got the final paperwork from the customer even after asking for it more than twice so we were originaly going off of our scope of work turned into the insuranceToday I finally got information from the insurance on
approved work so now we can look at this and figure out what is owed to whoThe home owner is right about work not complete and is getting that amount credited back to the final numberTotal price agreed from *** *** with the insurance deductable of $1,is 12,they should have received checks from *** *** for the ammount of $and that does not include the deductable because the home owner pays that out of pocketWe have received two checks from the home owner for a total amount of $10,That would leave the total owed if we completed all the work to $1,Now the line items that they are going to do themselves comes out to $1,so if you minus that out of the $1,we have that the home owner still owes CRC an amount of $218.80And on the estimated time of completeion is just that of an estimateThis job fell in winter when we finally got the checks back from not but mortgages and the reason I bring that up is because they need to be sent and signed to each mortgage holder to release the checkThe homeowner also rescheduled the window install more that once as wellNow that we have numbers from the insurance we are looking at apples to apples and not just guessingAlso I can give who we talked to at *** *** if needed.?

I have read the complaint and just want to start off by saying that CRC has not got the final paperwork from the customer even after asking for it more than twice so we were originaly going off of our scope of work turned into the insurance. Today I finally got information from the insurance on...

approved work so now we can look at this and figure out what is owed to who. The home owner is right about work not complete and is getting that amount credited back to the final number. Total price agreed from [redacted] with the insurance deductable of $1,130.00 is 12,067.24 they should have received checks from [redacted] for the ammount of $10.937.24 and that does not include the deductable because the home owner pays that out of pocket. We have received two checks from the home owner for a total amount of $10,665.00. That would leave the total owed if we completed all the work to $1,402.24. Now the line items that they are going to do themselves comes out to $1,183.44 so if you minus that out of the $1,402.24 we have that the home owner still owes CRC an amount of $218.80And on the estimated time of completeion is just that of an estimate. This job fell in winter when we finally got the checks back from not 1 but 2 mortgages and the reason I bring that up is because they need to be sent and signed to each mortgage holder to release the check. The homeowner also rescheduled the window install more that once as well. Now that we have numbers from the insurance we are looking at apples to apples and not just guessing. Also I can give who we talked to at [redacted] if needed.

As the owner of Colorado Roofing I would first start off by saying I'm very sorry about how everything was handled with your repairs. I would like to set a time in the next week to sit down in person and go over your file and the repairs made to your home. We have gone through a complete database update this winter and we did have some things fall through the cracks in the transition. Also we had some people in the office that had to be replaced and that was also a problem and I can explain more of this in our meeting and I think you will understand more of how this all happened. I promise Colorado Roofing will make everything ok. Thank you

Initial Business Response /* (1000, 5, 2015/08/18) */
See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  Thank You!  We are very open to a meeting!  We are available after July 11th, please feel free to call or email to set up a time.  Thank you again!

To Whom It May Concern:In response to [redacted] rejection the firm date has been for completion of remembers on Novemeber 28, 2017 which has been communicated with homeowner.  As for her painting money she was already informed that we will be refunding her paint allowance back to her.  Since her painting has not been completed yet she will be only receiving her ACV amount at this time.  Once work is completed she will have to invoice her insurance company to recover her depreciation.  Please feel free to contact me [redacted].Sincerely,-- [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because I still have not received any communication on a firm date of when this siding will be complete even after the response to the Revdex.com complaint. I will accept the response when communication is made to complete this work and when I get a response to an email sent on 10/17/17 with some questions on the estimate.
Sincerely,
[redacted]