Colorado Sleep Institute

Please disregard the one undeserved star. After trying to get a part for my CPAP and getting nothing but the run-around for weeks on end, I fired CSI. They lied repeatedly, saying one week that the part was on the way, then saying a week later that it was back-ordered, then on the way again the following week. It was never sent. My primary provider had to get it from State Serve.

If you are a Medicare patient and have had issues with Colorado Sleep Institute, you can report them to Quality Improvement Organizations at 888-317-0891. The more they know, the more they can do about it. I contacted them with my concerns and they in turn contacted CSI, who in turn left me a voice mail. All of a sudden they're following up on my "February" order, which was actually placed in January. The part that has been "on the way" twice is now back-ordered (again, or still - who knows?), but they're happy to offer me a mask fitting appointment. Pfffffft! As if I would still be waiting for them, or trust them! What a lame attempt to save face. This agency called them on their BS, and that info is now on their record. If they start seeing patterns, they can take action against the clown show that is Colorado Sleep Institute.

If you don't believe me, take a quick glance at their other reviews on Google, and believe them instead. A typical day working at Colorado Sleep Institute involved constantly trying to help rightfully upset patients who were unable to get through on the poorly-structured phone lines, and/or patients who were transferred to CSI's "remote call center" outside of the states, and who ended up speaking with someone who couldn't solve their problem. Patients consistently came in rightfully frustrated with billing statements in hand for services that they'd already paid for, or major supply issues such as receiving the wrong CPAP mask. People frequently came in for appointments that were suddenly canceled without anyone notifying the patient. In some cases, patients would drive for hours down from the mountains just to be told that their appointment had been canceled- and that we had no way of figuring out why. Team communication was abysmal, and we frequently had patients coming in rightfully expecting specific supplies or paperwork to be ready for them to pick up- even though there was zero communication or heads-up internally about it. Some upper-management would talk negatively about our team to other coworkers. There is far more to be said, but I will leave it at that. Potential patients and employees beware. Stay far, far away. Believe what you see about them on here and other review sites, they are horrible. They also tried to threaten me legally for posting this review. (See image.)

I can't imagine a worse customer service experience. The staff and doctors are all good...once you get hold of a human. There is no way to contact anyone directly with any concerns. Do NOT go there, I am taking my business elsewhere.

To Whom It May Concern: Thank you for contacting us regarding the complaint filed by [redacted] on 12/10/15. The complaint was addressed to Dr. Evelyn Bolt at the Colorado Sleep Institute. Review of our medical record shows that Mr. [redacted] has never been seen by Dr. Evelyn Bolt. Additionally, the...

services cited were not processed through Colorado Sleep Institute but were transacted in Elan Sleep LLC.  We ask that corrections be made to this effect. On July 9, 2015 prior to any of his subsequent appointments, Mr. [redacted] was provided with and signed a Privacy and Financial Policy which addresses Patient Payment and Insurance Payment Responsibility. Excerpt: Patient Payments: Co-payment, deductibles, services not covered by your insurance plan or outstanding balances are due at the time of your appointment. Payment may be made by: cash, check, Visa, MasterCard, Discover or American Express. Payment Plans may be approved on a case-by-case basis for financial hardship. Monthly recurring payments will require a credit card to be on file and may be subject to a monthly interest rate of 8%. Insurance Payments: In most cases, we participate and accept assignment of payment with specific insurance plans in the area on your behalf. When the correct insurance information is provided, we will submit your claims as a courtesy to you, our patient. Your insurance coverage is a contract between you and your insurance plan. You are responsible for unpaid balances left on your account regardless of the amount of your insurance coverage. Through the signed Financial Policy Mr. [redacted] was notified of his financial responsibility prior to ever being seen in our clinic and voluntarily decided to proceed with his subsequent office visits.  After submission of his insurance claim the explanation of benefits report we received from his insurance company informed us that Mr. [redacted] had a financial responsibility of $50.00 for his office co-pay. Therefore, in accordance with our insurance contract a bill was submitted to Mr. [redacted] for his co-pay amount of $50.00. As a result, Mr. [redacted] is contractually obligated to pay this balance. We are contractually and legally obligated to bill patients for any outstanding balances they owe for services that we provide and that our allowed under their insurance policy. Insurance plans are a contract between the Payor and the plan holder and it is in all cases the patient's responsibility to know their specific insurance policy, including the deductible amount, co-pay and co-insurance amount under their insurance policy.  We feel that we performed due diligence and that this complaint should be promptly removed from the record.                                                                                                                                                                                                                                                                                                                                                                                             Thank you for your consideration, Mackenzie NelsonPractice Administrator