Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive the paperwork for what was covered under the warranty until it was mailed to me in closing The included home warranty that the agent stated was a selling point for the house If the warranty did not offer COMPLETE coverage on all appliances this should have never been brought up A reasonable person is going to assume that all appliances (well included) would be covered I would like the selling agency to explain how a water heater is covered and considered a major appliance and how it differs from a well Because of this I see it was a shady business practice to offer this type of warranty Regards, [redacted] ***
April 4, [redacted] Revdex.com of Western PA [redacted] ***Re: [redacted] vHoward Hanna/Sarah G***Revdex.com ID No: [redacted] Dear Ms [redacted] ,I am General Counsel for Howard Hanna Real Estate Services and their agentsPlease accept this letter as Howard Hanna and Sarah G***'s Response to the complaint filed by [redacted] ***/ [redacted] ***Please contact me directly if you need additional information[redacted] ***/ [redacted] listed their property at [redacted] **for sale with the Respondents on January 3, for $ 34,The Exclusive Right to Sell Agreement is attachedThe listing agreement obligated [redacted] ***/ [redacted] to pay a $4,commissionThe agreement represented that 50% of the commission would be shared with any broker who procures the buyerThe [redacted] also noted that $2,would be paid to a cooperating buyer's broker.On January 16, 2016, [redacted] procured a buyer for the property at a sales price of $19,The closing date was set for March 4th, At the time of title transfer, the closing agent charges the Complainant $4,for the commissionThe Complainant believed he only owed $2,in total commission [redacted] Realty received their $2,and Howard Hanna received $2,We resolved our dispute with the Complainant by giving him $1,of our commissionA General Release is attachedThis matter is resolved to the Complainant’s satisfaction.Sincerely,John FDGeneral CounselHoward Hanna Real Estate
Re: Complainant: [redacted] Dear Ms [redacted] I am General Counsel for Howard Hanna Real Estate ServicesPlease direct all future communications to my attention.The MLS is showing that the subject property was last listed in and sold in June of 'United Country had the listingHoward Hanna Real Estate Services was not involved in the sale.I asked our IT Department to search our website for Mr***'s propertyIt does not show up when you search for a property for sale or for recent salesHowever, if you search the public records tabs, you will find market information that is aggregated from public recordWe cannot turn off the feed that aggregates the public record information regarding Mr***'s propertyConsumers desire this type of non-confidential information to understand the values of homes in their neighborhood and in neighborhoods they are interested inThis is the same information available by their local government and internet aggregators like Google, Zillow, and Trulia.I appreciate the opportunity to respond to Mr***'s complaintI hope he now understands how and why his property information is available through our website.Sincerely,Jon ** D***General CounselHoward Hanna Real Estate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
VIA EMAIL (***)February 10, 2017*** ***Dispute Resolution SpecialistRevdex.com Serving Western Pennsylvania*** *** *** *** *** ** ***RE: *** *** vHoward Hanna Real Estate Services.Revdex.com Case No: ***.I represent Howard Hanna Real Estate
Services and Stefani L***Please accept this letter as our response to the pending matterIf additional information is needed, please contact me at your convenience.In September 2016, the Complainant and his wife responded to an internet lead on Zillow for properties listed by StefaniStefani began showing them homes that matched their interest.The Complainant and *** *** wrote an offer to purchase a property at ** *** *** *** *** **for $120,which was accepted by the seller (*** ***) (see attachment)The offer included a $1,Hand Money deposit and was contingent upon the Complainant and *** *** receiving a loanUpon acceptance, the Hand Money was deposited into Howard Hanna's Trust account per the terms of the purchase agreementThe house appraised for a sale price of $115,and despite efforts to resolve the $5,between the sale price and appraisal, the Complainant, *** ***, and seller could not come to an agreementComplainant and *** *** signed a Notice of Termination Agreement (see attached) and an Agreement of Sale Release and Distribution of Deposit Money Agreement (see attached) which asked for return of their depositThe seller, who was represented by another broker, refused to sign the Release of Hand MoneyThe money remains in our broker trust account per the terms of paragraph of the purchase agreement.Several weeks later Complainant and *** *** wrote an offer on another home located at *** *** *** *** **for $115,The seller accepted the offerThe agreement required the Complainant and *** *** to deposit $1,for Hand Money with Howard Hanna upon acceptance and was contingent upon the Complainant and *** *** obtaining an FHA loanDespite the effort to obtain a loan, Complainant and *** *** were turned down for a loan because their debt to income ratio was too highComplainant and *** *** signed a Notice of Termination Agreement (see attached) and an Agreement of Sale Release and Distribution of Deposit Money Agreement (see attached) which asked for return of their depositThe seller, who was represented by another broker, refused to sign the Release of Hand MoneyThe money remains in our broker trust account per the terms of paragraph of the purchase agreement.We understand that the Complainant wants the return of his Hand Money but we are not the party that can grant his requestThe terms of the purchase agreement and the laws of Pennsylvania require the broker to hold the money per the terms outlined in the purchase agreementWe did not represent either of these sellers nor did we have direct communications with them*** *** remains a client of Howard Hanna and Stefani and has her home at *** *** *** *** ** listed for sale.If additional information is needed, please contact me directly. Sincerely, John * D***General CounselHoward Hanna Real Estate***Enclosures:cc: Stefani L*** Dana K***, Mgr
VIA EMAIL (***)September 21, 2015*** ***Dispute Resolution SpecialistRevdex.com Serving Western Pennsylvania*** *** *** *** *** ** ***RE: *** *** ** *** *** ** *** *** *** *** ***Revdex.com Case No: ***.I represent Howard Hanna
Insurance ServicesPlease accept this letter as our response to the pending matter*** *** acknowledged in his complaint that he is not filing a complaint with Howard Hanna Insurance ServicesWe have responded to add information to the matter.*** *** called into the insurance agency on 07/28/and spoke with agency Account Representative, Jessica E***He advised Jessica that he had not received the cancel notice on policy # ***Jessica promptly called *** ***, underwriter in the state of PA** *** declined to reinstate *** ***'s policy because they had recently been cancelled (policy #s *** & ***).*** *** did advise/grant permission to the agency to rewrite the policies for *** *** through *** ***Sara F*, Agent with the agency, contacted *** *** via e-mail on 07/31/notifying him that she would write the new policies through *** ***.As a agency procedure prior to rewriting any property (ies)/policy, we review the details of the property(ies) and do up-front underwriting to be sure we are properly insuring the risk.After reviewing the property information for both properties, Agent, Sara F*, e-mailed the client on 08/03/asking *** *** to confirm whether the home located at *** *** was a duplex or a single family home because it makes a difference for rating purposes.On 08/03/15, Sara F*, e-mailed *** *** addressing his concerns about the billing and cancellation noticesWe advised *** *** of what *** at *** *** billing advised the agency; renewal documents were mailed to the mailing address on file: *** *** *** *** *** ** *** on 05/29/and cancellation/expiration notices were sent out to the same address on 06/25/We provided the insured, within the same e-mail, the renewal and expiration notices on both policiesThe insured responded back on 08/03/to our e-mail and advised he never received the notices however; the agency did not receive any return mail.The insured threatened within that same e-mail to report *** *** to the Insurance Commission and the Revdex.com as a result of him not receiving the renewal or expiration noticesOn 08/03/15, Agent, Sara F*, provided *** *** with two quotes for properties located at: *** *** *** *** ** *** and *** * *** *** *** ** *** because *** *** did respond to Sara's question and confirmed the properties were two separate dwellingsHe did not however address the question as to whether each property was a single family home or a duplexSara F* presented quotes based on current information and based on current rates as that is all we have access to within the *** *** quoting systemSara did ask the client to confirm that homes were tenant-occupied as that is important for underwriting/coverage purposesWithin the same e-mail, Sara F* requested the insured review some features of each home/risk to confirm all was in line with what we have on file currently again for rating/coverage purposes.The insured did respond on 08/04/via e-mail advising that "*** is a single bedroom house." The insured also responded to Sara F* e-mail regarding the quotes providedHe mentioned the "*** house is currently not rented but on the market." On the same date, Sara F* attempted to reach *** *** to get further clarificationSara F* did advise *** *** via email that if the property located at "***" was vacant and on the market, we would need to rewrite as a vacant policy for appropriate coverage*** *** responded to Sara's e-mail on 08/05/(he did not call), with the declaration pages from the policies that had expired back in JulyHe also threatened again in the e-mail that if the agency could not provide the same rate as he had on the expired policies, he would go to the insurance commission and the Revdex.com*** *** did respond later that day again informing Sara F* that the house located at: "*** ***, over sq ft] that is currently vacant is in fact listed for rent by a rental company and will be occupied soon*** is rentedBoth are rental properties."Sara F* responded the same day, 08/05/with updated quotes reflecting what the client asked for, coverage amounts on the policies that had recently expiredSara F* explained that the rates were based off of current rates within the *** *** quoting systemInsured responded back on 08/06/advising: "these rates are not justified when compared to last yrs rates." Our last communication with the client was 08/07/when he e-mailed Sara F* and advised: "Good morning Sara, I am writing to inform u that I am at this time filing a complaint against *** *** *** *** and u for failing to justify such a large rate increase."Howard Hanna Insurance Services placed *** *** with the original policy at *** ***The decision to cancel the policies and the quotes for the renewals did not involve my clientWe understand that we are not the subject of this complaint but merely to assist in providing informational assistanceIf additional information is needed, please contact me directly.Sincerely, Jon FD***General CounselJFD/VMDEnclosurecc: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
September 30, 2015*** ***Dispute Resolution SpecialistRevdex.com of Western PA*** *** *** *** *** ** ***Re: *** *** ** *** *** *** *** *** ** **Revdex.com Case No: ***Dear *** ***, I represent Howard Hanna Real Estate Services and Lori P***Please accept this
letter as their response to the above referenced complaint filed by *** *** *** is not the buyer of the property and not Howard Hanna's client I believe she is the girlfriend or Fiance of our client *** ***The original closing date on the sales agreement was June 26th However, the closing was delayed and postponed to July 14th because of Mr***'s lending requirements*** *** switched jobs in the middle of the loan application processHis lender required that Mr*** be on his new job for a full days prior to closing He started his new job at ***'s on June 1, Mr. ***'s lender required days of paycheck stubs from his new employerThis did not occur until July 13, leaving July 14, as the first opportunity to closeAs a matter of practice, Lori always notifies her clients that it is their responsibility to coordinate their utilitiesIn this matter Lori told Mr*** that he needed to coordinate his utility transfersApparently, Mr*** followed the instructions and the client arranged for the turn on of the utilities about a week before closingHowever, Mr*** probably turned them on for the original close date of June 26thThe utilities were on in the buyers name for approximately an extra weeks The buyer should have called the utility company and given them the new date of closing buy they did not do soWe never advise a client to turn utilities on prior to the close dateThe delay in closing arose from Mr***'s lender requiring a second appraisalThe appraisal noted plumbing issues (toilet) that needed to be corrected at a cost of $Per the home inspection report, certain items were identified as needing repairThe seller agreed to correct these items and to the best of our knowledge completed these repairsAccording to the file, a final walk through was conducted on dated July 13th (closing 14th) and signed off on by *** ***This would be the opportunity for Mr*** to address any items or issues he wanted addressed prior to title transferWe are sorry that this transaction has been difficult for Mr***However, Mr*** was warned told that he could not switch jobs in the middle of a mortgage application process and not expect a delay in closingFurther, the need for a second appraisal, which revealed a leaking toilet, delayed the closing beyond the original closing dateThe seller paid for the repairWe do not believe that we are responsible for the items claimed by Mr***'s girlfriend.Please contact me directly if any further communication is needed or requested.Sincerely, John FD***General Counsel***
*** *** ***
*** ***
** ***
VIA EMAIL & REGULAR U.SMAIL (***)July 8, 2016*** ***Dispute Resolution DisputeRevdex.com of Western PA*** *** *** *** *** ** ***RE: *** *** vIris M***Revdex.com Complaint No: ***Dear Ms***:I am General Counsel for Howard Hanna Real Estate Services and Iris M***Please accept this letter as our response to the complaint that was filed on May 18, If you need additional information please contact me directly.The Complainant purchased a home a *** *** *** *** *** on January 24, and it closed on March 25, *** and *** *** were the Sellers of the propertyThe *** listed the property for sale with Howard Hanna and Iris M***.On January 21, Iris met the Complainant and his girlfriend at the propertyThe Complainant liked the property and asked fora second showing the following day with his parentsDuring the second visit, Iris did tell the Complainant that the sellers were offering a home warranty with the saleIris told the Complainant that she would provide him with a copy of the home warranty paperwork.The Complainant asked to write up an offer to purchase the property while at the second showingIris and the Complainant left the property and went to Iris' office to prepare the paperworkWhile at the office Iris provided the Complainant with a copy of the home warranty informationIris never told the Complainant that all major appliances are coveredThe paperwork provided clearly identifies that the Sellers were offering Seller/Buyer Coverage at a cost of $and the items that are covered by the warrantyAt the closing on March 25, 2016, Iris explained to the Complainant that he could purchase additional coverage with a "Buyer Star Upgrade" and he declined to pay for that coverageThe Complainant never asked whether the well on the property was covered either the basic policy offered by the Sellers or the optional buyer upgrade that he declined.The warranty paperwork does itemize a separate buyer option for $to cover well water pumpThe Buyer did not elect this upgrade and did not pay for this coverageThe Complainant acknowledged in his complaint that he understood this fact after reading the warranty paperwork after closing.We are sorry that the supplemental well on the property is not operating properlyIn his complaint, he stated that the Seller after experiencing a problem and the Seller told him the well operated properly while they owned itThe Complainant is asking Iris to pay for a well pump replacement that he chose not to purchase and that was operating properly at the time of saleWe are not interested nor obligated to pay for the replacement of the well pump.Sincerely, John FD***General CounselHoward Hanna Real Estate***/***Enclosures:CC: Iris M***
VIA EMAIL ***April 20, 2017Ms*** ***Revdex.comWestern Pennsylvania DivisionHoliday Drive, Suite 220Pittsburgh, Pa15220Re: *** *** vErin B*** Id #***Dear ***,I am General Counsel for Howard Hanna Real Estate ServicesPlease
accept this letter as our response the above referenced complaintThe Complainant, Mr***, filed a complaint on March 13, against Howard Hanna for our failure the return his earnest money deposit by that date.The terms for the deposit and release of earnest money is out lined in the purchase agreement that the Complainant signed in his attempt to purchase a home at *** *** *** *** **I have attached a copy for your reviewThis is a standard Pennsylvania Association of Realtors purchase agreement used by every broker in PennsylvaniaThe disposition of earnest money is outlined in Paragraph The Complainant and the seller of the property could not come to an agreement on the disposition of the depositHoward Hanna had no choice but to follow the terms of the purchase agreement.Per the terms of the agreement we were permitted to disburse the funds after days, which occurred after the Complainant filed this matterSince it was filed, the hold back term has passed and the earnest money funds have been disbursed in full to the Complainant and his wife.We believe this matter has been resolved and the process followed was appropriatePlease contact me if additional information is neededThank you for your consideration in this matter.Jon *D***General CounselHoward Hanna Real Estate ServicesEnclosuresCC: Erin B***Michael C***, Mgr
Re: Complainant: [redacted]Dear Ms. [redacted]I am General Counsel for Howard Hanna Real Estate Services. Please direct all future communications to my attention.The MLS is showing that the subject property was last listed in 2015 and sold in June of...
'15. United Country had the listing. Howard Hanna Real Estate Services was not involved in the sale.I asked our IT Department to search our website for Mr. [redacted]'s property. It does not show up when you search for a property for sale or for recent sales. However, if you search the public records tabs, you will find market information that is aggregated from public record. We cannot turn off the feed that aggregates the public record information regarding Mr. [redacted]'s property. Consumers desire this type of non-confidential information to understand the values of homes in their neighborhood and in neighborhoods they are interested in. This is the same information available by their local government and internet aggregators like Google, Zillow, and Trulia.I appreciate the opportunity to respond to Mr. [redacted]'s complaint. I hope he now understands how and why his property information is available through our website.Sincerely,Jon ** D[redacted]General CounselHoward Hanna Real Estate
April 4, 2016[redacted]Revdex.com of Western PA[redacted]Re: [redacted] v. Howard Hanna/Sarah G[redacted]Revdex.com ID No: [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services and their agents. Please accept this...
letter as Howard Hanna and Sarah G[redacted]'s Response to the complaint filed by [redacted]. Please contact me directly if you need additional information.[redacted] listed their property at [redacted]. for sale with the Respondents on January 3, 2016 for $ 34,900.00. The Exclusive Right to Sell Agreement is attached. The listing agreement obligated [redacted] to pay a $4,000.00 commission. The agreement represented that 50% of the commission would be shared with any broker who procures the buyer. The [redacted] also noted that $2,000.00 would be paid to a cooperating buyer's broker.On January 16, 2016, [redacted] procured a buyer for the property at a sales price of $19,500.00. The closing date was set for March 4th, 2016. At the time of title transfer, the closing agent charges the Complainant $4,000.00 for the commission. The Complainant believed he only owed $2,000.00 in total commission. [redacted] Realty received their $2,000.00 and Howard Hanna received $2,000.00. We resolved our dispute with the Complainant by giving him $1,000.00 of our commission. A General Release is attached. This matter is resolved to the Complainant’s satisfaction.Sincerely,John F. DGeneral CounselHoward Hanna Real Estate
Dear Mr. [redacted],1 am General Counsel for Howard Hanna Real Estate Services (“Howard Hanna”). Please acceptthis letter as our response the above referenced complaint. The Complainant, Mr. [redacted], filed a complainton July 25, 2017 against Howard Hanna to recover the cost of a gas line repair for the...
home at [redacted]. (“Property”).Howard Hanna listed the Property for sale with Howard Hanna and [redacted]. At the time oflisting, the seller, [redacted], completed and signed Seller’s Property Disclosure Form(attached). The seller did not note or disclose the existence of any gas leaks with the property.Shortly after listing the Property, the Complainant, [redacted], and their agent [redacted]viewed the Property. The Complainant and [redacted] decidcd to purchase the property and entered into anagreement of sale with the seller on April 13, 2017. (attached). This is a standard Pennsylvania Associationof Realtors purchase agreement used by every broker in Pennsylvania.The terms of the purchase agreement permitted the Complainant and [redacted] the right to have aprofessional home inspection and request repairs if defects were discovered. The Complainant and [redacted] hired [redacted] to perform a home inspection. The inspection occurred on April 26,2017 and no gas leak was noted or discovered (attached). The Complainant and [redacted] also conducteda Walk-Through inspection of the Property shortly before title transfer and signed off on the inspection(attached). At no time was a gas leak noted, disclosed, or discovered. No one at Howard Hanna knew of agas leak at the Property.The sellers completed a property disclosure form and did not note any problems with the gas line orgas service. [redacted] spoke with [redacted] at least three times in the weeks after title transfer andthey never expressed a concern about a gas line or a leak. We are sorry that the Complainant and [redacted] are experiencing this problem but we are not responsible for this repair.Please contact me if additional information is needed. Thank you for your consideration in thismatter.General CounselHoward HannaEnclosuresCC: [redacted]
Re: Complainant: [redacted] v. Melinda N[redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention.[redacted], the Complainant, entered into a purchase...
agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.I appreciate the opportunity to respond to Mr. [redacted]’s complaint. I hope he now understands how and why Howard Hanna Real Estate Services has held his earnest money. Sincerely, Jon * D[redacted]General CounselHoward Hanna Real Estate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the monies are promptly dispersed and paid immediately as of 1/22/18
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive the paperwork for what was covered under the warranty until it was mailed to me in closing. The included home warranty that the agent stated was a selling point for the house. If the warranty did not offer COMPLETE coverage on all appliances this should have never been brought up. A reasonable person is going to assume that all appliances (well included) would be covered. I would like the selling agency to explain how a water heater is covered and considered a major appliance and how it differs from a well. Because of this I see it was a shady business practice to offer this type of warranty.
Regards,
[redacted]
VIA EMAIL & REGULAR U.S. MAIL ([redacted])July 8, 2016[redacted]Dispute Resolution DisputeRevdex.com of Western PA[redacted]RE: [redacted] v. Iris M[redacted]Revdex.com Complaint No: [redacted]Dear Ms. [redacted]:I am General Counsel for...
Howard Hanna Real Estate Services and Iris M[redacted]. Please accept this letter as our response to the complaint that was filed on May 18, 2016. If you need additional information please contact me directly.The Complainant purchased a home a [redacted] on January 24, 2016 and it closed on March 25, 2016. [redacted] and [redacted] were the Sellers of the property. The [redacted] listed the property for sale with Howard Hanna and Iris M[redacted].On January 21, 2016 Iris met the Complainant and his girlfriend at the property. The Complainant liked the property and asked fora second showing the following day with his parents. During the second visit, Iris did tell the Complainant that the sellers were offering a home warranty with the sale. Iris told the Complainant that she would provide him with a copy of the home warranty paperwork.The Complainant asked to write up an offer to purchase the property while at the second showing. Iris and the Complainant left the property and went to Iris' office to prepare the paperwork. While at the office Iris provided the Complainant with a copy of the home warranty information. Iris never told the Complainant that all major appliances are covered. The paperwork provided clearly identifies that the Sellers were offering Seller/Buyer Coverage at a cost of $435.00 and the items that are covered by the warranty. At the closing on March 25, 2016, Iris explained to the Complainant that he could purchase additional coverage with a "Buyer 7 Star Upgrade" and he declined to pay for that coverage. The Complainant never asked whether the well on the property was covered either the basic policy offered by the Sellers or the optional buyer upgrade that he declined.The warranty paperwork does itemize a separate buyer option for $30.00 to cover well water pump. The Buyer did not elect this upgrade and did not pay for this coverage. The Complainant acknowledged in his complaint that he understood this fact after reading the warranty paperwork after closing.We are sorry that the supplemental well on the property is not operating properly. In his complaint, he stated that the Seller after experiencing a problem and the Seller told him the well operated properly while they owned it. The Complainant is asking Iris to pay for a well pump replacement that he chose not to purchase and that was operating properly at the time of sale. We are not interested nor obligated to pay for the replacement of the well pump.Sincerely, John F. D[redacted]General CounselHoward Hanna Real Estate[redacted]/[redacted]Enclosures:CC: Iris M[redacted]
February 22, 2018Ms. [redacted]Revdex.comServing Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, Pa. 1220Re: Complainant: [redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention. We have previously responded on January 18, 2018.[redacted], the Complainant, entered into a purchase agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.Today, Howard Hanna mailed Mr. [redacted] his check in the amount of $2,000.00 to his home address at [redacted]. (Copy of receipt of mailing attached).We are glad to have this matter resolved and in compliance with the terms of the purchase agreement.Sincerely.John ** D[redacted] General Counsel Howard Hanna Real EstateJFD/csw Enclosures: c[redacted]
Per our conversation this morning I spoke with Ms. G[redacted]l and she informed that the sign has been removed from Mr. [redacted] yard on 06/20/2017. I has attached confirmation email that the sign has been removed. Ms. G[redacted]l has also sent Mr. [redacted] a note of apology in the mail. If you may have...
any questions or need any additional information, please feel free to contact me. Thank you. Chasady W[redacted]Administrative Assistant, Legal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive the paperwork for what was covered under the warranty until it was mailed to me in closing The included home warranty that the agent stated was a selling point for the house If the warranty did not offer COMPLETE coverage on all appliances this should have never been brought up A reasonable person is going to assume that all appliances (well included) would be covered I would like the selling agency to explain how a water heater is covered and considered a major appliance and how it differs from a well Because of this I see it was a shady business practice to offer this type of warranty Regards, [redacted] ***
April 4, [redacted] Revdex.com of Western PA [redacted] ***Re: [redacted] vHoward Hanna/Sarah G***Revdex.com ID No: [redacted] Dear Ms [redacted] ,I am General Counsel for Howard Hanna Real Estate Services and their agentsPlease accept this letter as Howard Hanna and Sarah G***'s Response to the complaint filed by [redacted] ***/ [redacted] ***Please contact me directly if you need additional information[redacted] ***/ [redacted] listed their property at [redacted] **for sale with the Respondents on January 3, for $ 34,The Exclusive Right to Sell Agreement is attachedThe listing agreement obligated [redacted] ***/ [redacted] to pay a $4,commissionThe agreement represented that 50% of the commission would be shared with any broker who procures the buyerThe [redacted] also noted that $2,would be paid to a cooperating buyer's broker.On January 16, 2016, [redacted] procured a buyer for the property at a sales price of $19,The closing date was set for March 4th, At the time of title transfer, the closing agent charges the Complainant $4,for the commissionThe Complainant believed he only owed $2,in total commission [redacted] Realty received their $2,and Howard Hanna received $2,We resolved our dispute with the Complainant by giving him $1,of our commissionA General Release is attachedThis matter is resolved to the Complainant’s satisfaction.Sincerely,John FDGeneral CounselHoward Hanna Real Estate
Re: Complainant: [redacted] Dear Ms [redacted] I am General Counsel for Howard Hanna Real Estate ServicesPlease direct all future communications to my attention.The MLS is showing that the subject property was last listed in and sold in June of 'United Country had the listingHoward Hanna Real Estate Services was not involved in the sale.I asked our IT Department to search our website for Mr***'s propertyIt does not show up when you search for a property for sale or for recent salesHowever, if you search the public records tabs, you will find market information that is aggregated from public recordWe cannot turn off the feed that aggregates the public record information regarding Mr***'s propertyConsumers desire this type of non-confidential information to understand the values of homes in their neighborhood and in neighborhoods they are interested inThis is the same information available by their local government and internet aggregators like Google, Zillow, and Trulia.I appreciate the opportunity to respond to Mr***'s complaintI hope he now understands how and why his property information is available through our website.Sincerely,Jon ** D***General CounselHoward Hanna Real Estate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
VIA EMAIL (***)February 10, 2017*** ***Dispute Resolution SpecialistRevdex.com Serving Western Pennsylvania*** *** *** *** *** ** ***RE: *** *** vHoward Hanna Real Estate Services.Revdex.com Case No: ***.I represent Howard Hanna Real Estate
Services and Stefani L***Please accept this letter as our response to the pending matterIf additional information is needed, please contact me at your convenience.In September 2016, the Complainant and his wife responded to an internet lead on Zillow for properties listed by StefaniStefani began showing them homes that matched their interest.The Complainant and *** *** wrote an offer to purchase a property at ** *** *** *** *** **for $120,which was accepted by the seller (*** ***) (see attachment)The offer included a $1,Hand Money deposit and was contingent upon the Complainant and *** *** receiving a loanUpon acceptance, the Hand Money was deposited into Howard Hanna's Trust account per the terms of the purchase agreementThe house appraised for a sale price of $115,and despite efforts to resolve the $5,between the sale price and appraisal, the Complainant, *** ***, and seller could not come to an agreementComplainant and *** *** signed a Notice of Termination Agreement (see attached) and an Agreement of Sale Release and Distribution of Deposit Money Agreement (see attached) which asked for return of their depositThe seller, who was represented by another broker, refused to sign the Release of Hand MoneyThe money remains in our broker trust account per the terms of paragraph of the purchase agreement.Several weeks later Complainant and *** *** wrote an offer on another home located at *** *** *** *** **for $115,The seller accepted the offerThe agreement required the Complainant and *** *** to deposit $1,for Hand Money with Howard Hanna upon acceptance and was contingent upon the Complainant and *** *** obtaining an FHA loanDespite the effort to obtain a loan, Complainant and *** *** were turned down for a loan because their debt to income ratio was too highComplainant and *** *** signed a Notice of Termination Agreement (see attached) and an Agreement of Sale Release and Distribution of Deposit Money Agreement (see attached) which asked for return of their depositThe seller, who was represented by another broker, refused to sign the Release of Hand MoneyThe money remains in our broker trust account per the terms of paragraph of the purchase agreement.We understand that the Complainant wants the return of his Hand Money but we are not the party that can grant his requestThe terms of the purchase agreement and the laws of Pennsylvania require the broker to hold the money per the terms outlined in the purchase agreementWe did not represent either of these sellers nor did we have direct communications with them*** *** remains a client of Howard Hanna and Stefani and has her home at *** *** *** *** ** listed for sale.If additional information is needed, please contact me directly. Sincerely, John * D***General CounselHoward Hanna Real Estate***Enclosures:cc: Stefani L*** Dana K***, Mgr
VIA EMAIL (***)September 21, 2015*** ***Dispute Resolution SpecialistRevdex.com Serving Western Pennsylvania*** *** *** *** *** ** ***RE: *** *** ** *** *** ** *** *** *** *** ***Revdex.com Case No: ***.I represent Howard Hanna
*, Agent with the agency, contacted *** *** via e-mail on 07/31/notifying him that she would write the new policies through *** ***.As a agency procedure prior to rewriting any property (ies)/policy, we review the details of the property(ies) and do up-front underwriting to be sure we are properly insuring the risk.After reviewing the property information for both properties, Agent, Sara F
*, e-mailed the client on 08/03/asking *** *** to confirm whether the home located at *** *** was a duplex or a single family home because it makes a difference for rating purposes.On 08/03/15, Sara F
*, e-mailed *** *** addressing his concerns about the billing and cancellation noticesWe advised *** *** of what *** at *** *** billing advised the agency; renewal documents were mailed to the mailing address on file: *** *** *** *** *** ** *** on 05/29/and cancellation/expiration notices were sent out to the same address on 06/25/We provided the insured, within the same e-mail, the renewal and expiration notices on both policiesThe insured responded back on 08/03/to our e-mail and advised he never received the notices however; the agency did not receive any return mail.The insured threatened within that same e-mail to report *** *** to the Insurance Commission and the Revdex.com as a result of him not receiving the renewal or expiration noticesOn 08/03/15, Agent, Sara F
*, provided *** *** with two quotes for properties located at: *** *** *** *** ** *** and *** * *** *** *** ** *** because *** *** did respond to Sara's question and confirmed the properties were two separate dwellingsHe did not however address the question as to whether each property was a single family home or a duplexSara F
* presented quotes based on current information and based on current rates as that is all we have access to within the *** *** quoting systemSara did ask the client to confirm that homes were tenant-occupied as that is important for underwriting/coverage purposesWithin the same e-mail, Sara F
* requested the insured review some features of each home/risk to confirm all was in line with what we have on file currently again for rating/coverage purposes.The insured did respond on 08/04/via e-mail advising that "*** is a single bedroom house." The insured also responded to Sara F
* e-mail regarding the quotes providedHe mentioned the "*** house is currently not rented but on the market." On the same date, Sara F
* attempted to reach *** *** to get further clarificationSara F
* did advise *** *** via email that if the property located at "***" was vacant and on the market, we would need to rewrite as a vacant policy for appropriate coverage*** *** responded to Sara's e-mail on 08/05/(he did not call), with the declaration pages from the policies that had expired back in JulyHe also threatened again in the e-mail that if the agency could not provide the same rate as he had on the expired policies, he would go to the insurance commission and the Revdex.com*** *** did respond later that day again informing Sara F
* that the house located at: "*** ***, over sq ft] that is currently vacant is in fact listed for rent by a rental company and will be occupied soon*** is rentedBoth are rental properties."Sara F
* responded the same day, 08/05/with updated quotes reflecting what the client asked for, coverage amounts on the policies that had recently expiredSara F
* explained that the rates were based off of current rates within the *** *** quoting systemInsured responded back on 08/06/advising: "these rates are not justified when compared to last yrs rates." Our last communication with the client was 08/07/when he e-mailed Sara F
* and advised: "Good morning Sara, I am writing to inform u that I am at this time filing a complaint against *** *** *** *** and u for failing to justify such a large rate increase."Howard Hanna Insurance Services placed *** *** with the original policy at *** ***The decision to cancel the policies and the quotes for the renewals did not involve my clientWe understand that we are not the subject of this complaint but merely to assist in providing informational assistanceIf additional information is needed, please contact me directly.Sincerely, Jon FD***General CounselJFD/VMDEnclosurecc: *** ***
Insurance ServicesPlease accept this letter as our response to the pending matter*** *** acknowledged in his complaint that he is not filing a complaint with Howard Hanna Insurance ServicesWe have responded to add information to the matter.*** *** called into the insurance agency on 07/28/and spoke with agency Account Representative, Jessica E***He advised Jessica that he had not received the cancel notice on policy # ***Jessica promptly called *** ***, underwriter in the state of PA** *** declined to reinstate *** ***'s policy because they had recently been cancelled (policy #s *** & ***).*** *** did advise/grant permission to the agency to rewrite the policies for *** *** through *** ***Sara F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
September 30, 2015*** ***Dispute Resolution SpecialistRevdex.com of Western PA*** *** *** *** *** ** ***Re: *** *** ** *** *** *** *** *** ** **Revdex.com Case No: ***Dear *** ***, I represent Howard Hanna Real Estate Services and Lori P***Please accept this
letter as their response to the above referenced complaint filed by *** *** *** is not the buyer of the property and not Howard Hanna's client I believe she is the girlfriend or Fiance of our client *** ***The original closing date on the sales agreement was June 26th However, the closing was delayed and postponed to July 14th because of Mr***'s lending requirements*** *** switched jobs in the middle of the loan application processHis lender required that Mr*** be on his new job for a full days prior to closing He started his new job at ***'s on June 1, Mr. ***'s lender required days of paycheck stubs from his new employerThis did not occur until July 13, leaving July 14, as the first opportunity to closeAs a matter of practice, Lori always notifies her clients that it is their responsibility to coordinate their utilitiesIn this matter Lori told Mr*** that he needed to coordinate his utility transfersApparently, Mr*** followed the instructions and the client arranged for the turn on of the utilities about a week before closingHowever, Mr*** probably turned them on for the original close date of June 26thThe utilities were on in the buyers name for approximately an extra weeks The buyer should have called the utility company and given them the new date of closing buy they did not do soWe never advise a client to turn utilities on prior to the close dateThe delay in closing arose from Mr***'s lender requiring a second appraisalThe appraisal noted plumbing issues (toilet) that needed to be corrected at a cost of $Per the home inspection report, certain items were identified as needing repairThe seller agreed to correct these items and to the best of our knowledge completed these repairsAccording to the file, a final walk through was conducted on dated July 13th (closing 14th) and signed off on by *** ***This would be the opportunity for Mr*** to address any items or issues he wanted addressed prior to title transferWe are sorry that this transaction has been difficult for Mr***However, Mr*** was warned told that he could not switch jobs in the middle of a mortgage application process and not expect a delay in closingFurther, the need for a second appraisal, which revealed a leaking toilet, delayed the closing beyond the original closing dateThe seller paid for the repairWe do not believe that we are responsible for the items claimed by Mr***'s girlfriend.Please contact me directly if any further communication is needed or requested.Sincerely, John FD***General Counsel***
*** *** ***
*** ***
** ***
VIA EMAIL & REGULAR U.SMAIL (***)July 8, 2016*** ***Dispute Resolution DisputeRevdex.com of Western PA*** *** *** *** *** ** ***RE: *** *** vIris M***Revdex.com Complaint No: ***Dear Ms***:I am General Counsel for Howard Hanna Real Estate Services and Iris M***Please accept this letter as our response to the complaint that was filed on May 18, If you need additional information please contact me directly.The Complainant purchased a home a *** *** *** *** *** on January 24, and it closed on March 25, *** and *** *** were the Sellers of the propertyThe *** listed the property for sale with Howard Hanna and Iris M***.On January 21, Iris met the Complainant and his girlfriend at the propertyThe Complainant liked the property and asked fora second showing the following day with his parentsDuring the second visit, Iris did tell the Complainant that the sellers were offering a home warranty with the saleIris told the Complainant that she would provide him with a copy of the home warranty paperwork.The Complainant asked to write up an offer to purchase the property while at the second showingIris and the Complainant left the property and went to Iris' office to prepare the paperworkWhile at the office Iris provided the Complainant with a copy of the home warranty informationIris never told the Complainant that all major appliances are coveredThe paperwork provided clearly identifies that the Sellers were offering Seller/Buyer Coverage at a cost of $and the items that are covered by the warrantyAt the closing on March 25, 2016, Iris explained to the Complainant that he could purchase additional coverage with a "Buyer Star Upgrade" and he declined to pay for that coverageThe Complainant never asked whether the well on the property was covered either the basic policy offered by the Sellers or the optional buyer upgrade that he declined.The warranty paperwork does itemize a separate buyer option for $to cover well water pumpThe Buyer did not elect this upgrade and did not pay for this coverageThe Complainant acknowledged in his complaint that he understood this fact after reading the warranty paperwork after closing.We are sorry that the supplemental well on the property is not operating properlyIn his complaint, he stated that the Seller after experiencing a problem and the Seller told him the well operated properly while they owned itThe Complainant is asking Iris to pay for a well pump replacement that he chose not to purchase and that was operating properly at the time of saleWe are not interested nor obligated to pay for the replacement of the well pump.Sincerely, John FD***General CounselHoward Hanna Real Estate***/***Enclosures:CC: Iris M***
VIA EMAIL ***April 20, 2017Ms*** ***Revdex.comWestern Pennsylvania DivisionHoliday Drive, Suite 220Pittsburgh, Pa15220Re: *** *** vErin B*** Id #***Dear ***,I am General Counsel for Howard Hanna Real Estate ServicesPlease
accept this letter as our response the above referenced complaintThe Complainant, Mr***, filed a complaint on March 13, against Howard Hanna for our failure the return his earnest money deposit by that date.The terms for the deposit and release of earnest money is out lined in the purchase agreement that the Complainant signed in his attempt to purchase a home at *** *** *** *** **I have attached a copy for your reviewThis is a standard Pennsylvania Association of Realtors purchase agreement used by every broker in PennsylvaniaThe disposition of earnest money is outlined in Paragraph The Complainant and the seller of the property could not come to an agreement on the disposition of the depositHoward Hanna had no choice but to follow the terms of the purchase agreement.Per the terms of the agreement we were permitted to disburse the funds after days, which occurred after the Complainant filed this matterSince it was filed, the hold back term has passed and the earnest money funds have been disbursed in full to the Complainant and his wife.We believe this matter has been resolved and the process followed was appropriatePlease contact me if additional information is neededThank you for your consideration in this matter.Jon *D***General CounselHoward Hanna Real Estate ServicesEnclosuresCC: Erin B***Michael C***, Mgr
Re: Complainant: [redacted]Dear Ms. [redacted]I am General Counsel for Howard Hanna Real Estate Services. Please direct all future communications to my attention.The MLS is showing that the subject property was last listed in 2015 and sold in June of...
'15. United Country had the listing. Howard Hanna Real Estate Services was not involved in the sale.I asked our IT Department to search our website for Mr. [redacted]'s property. It does not show up when you search for a property for sale or for recent sales. However, if you search the public records tabs, you will find market information that is aggregated from public record. We cannot turn off the feed that aggregates the public record information regarding Mr. [redacted]'s property. Consumers desire this type of non-confidential information to understand the values of homes in their neighborhood and in neighborhoods they are interested in. This is the same information available by their local government and internet aggregators like Google, Zillow, and Trulia.I appreciate the opportunity to respond to Mr. [redacted]'s complaint. I hope he now understands how and why his property information is available through our website.Sincerely,Jon ** D[redacted]General CounselHoward Hanna Real Estate
April 4, 2016[redacted]Revdex.com of Western PA[redacted]Re: [redacted] v. Howard Hanna/Sarah G[redacted]Revdex.com ID No: [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services and their agents. Please accept this...
letter as Howard Hanna and Sarah G[redacted]'s Response to the complaint filed by [redacted]. Please contact me directly if you need additional information.[redacted] listed their property at [redacted]. for sale with the Respondents on January 3, 2016 for $ 34,900.00. The Exclusive Right to Sell Agreement is attached. The listing agreement obligated [redacted] to pay a $4,000.00 commission. The agreement represented that 50% of the commission would be shared with any broker who procures the buyer. The [redacted] also noted that $2,000.00 would be paid to a cooperating buyer's broker.On January 16, 2016, [redacted] procured a buyer for the property at a sales price of $19,500.00. The closing date was set for March 4th, 2016. At the time of title transfer, the closing agent charges the Complainant $4,000.00 for the commission. The Complainant believed he only owed $2,000.00 in total commission. [redacted] Realty received their $2,000.00 and Howard Hanna received $2,000.00. We resolved our dispute with the Complainant by giving him $1,000.00 of our commission. A General Release is attached. This matter is resolved to the Complainant’s satisfaction.Sincerely,John F. DGeneral CounselHoward Hanna Real Estate
Dear Mr. [redacted],1 am General Counsel for Howard Hanna Real Estate Services (“Howard Hanna”). Please acceptthis letter as our response the above referenced complaint. The Complainant, Mr. [redacted], filed a complainton July 25, 2017 against Howard Hanna to recover the cost of a gas line repair for the...
home at [redacted]. (“Property”).Howard Hanna listed the Property for sale with Howard Hanna and [redacted]. At the time oflisting, the seller, [redacted], completed and signed Seller’s Property Disclosure Form(attached). The seller did not note or disclose the existence of any gas leaks with the property.Shortly after listing the Property, the Complainant, [redacted], and their agent [redacted]viewed the Property. The Complainant and [redacted] decidcd to purchase the property and entered into anagreement of sale with the seller on April 13, 2017. (attached). This is a standard Pennsylvania Associationof Realtors purchase agreement used by every broker in Pennsylvania.The terms of the purchase agreement permitted the Complainant and [redacted] the right to have aprofessional home inspection and request repairs if defects were discovered. The Complainant and [redacted] hired [redacted] to perform a home inspection. The inspection occurred on April 26,2017 and no gas leak was noted or discovered (attached). The Complainant and [redacted] also conducteda Walk-Through inspection of the Property shortly before title transfer and signed off on the inspection(attached). At no time was a gas leak noted, disclosed, or discovered. No one at Howard Hanna knew of agas leak at the Property.The sellers completed a property disclosure form and did not note any problems with the gas line orgas service. [redacted] spoke with [redacted] at least three times in the weeks after title transfer andthey never expressed a concern about a gas line or a leak. We are sorry that the Complainant and [redacted] are experiencing this problem but we are not responsible for this repair.Please contact me if additional information is needed. Thank you for your consideration in thismatter.General CounselHoward HannaEnclosuresCC: [redacted]
Re: Complainant: [redacted] v. Melinda N[redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention.[redacted], the Complainant, entered into a purchase...
agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.I appreciate the opportunity to respond to Mr. [redacted]’s complaint. I hope he now understands how and why Howard Hanna Real Estate Services has held his earnest money. Sincerely, Jon * D[redacted]General CounselHoward Hanna Real Estate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the monies are promptly dispersed and paid immediately as of 1/22/18
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive the paperwork for what was covered under the warranty until it was mailed to me in closing. The included home warranty that the agent stated was a selling point for the house. If the warranty did not offer COMPLETE coverage on all appliances this should have never been brought up. A reasonable person is going to assume that all appliances (well included) would be covered. I would like the selling agency to explain how a water heater is covered and considered a major appliance and how it differs from a well. Because of this I see it was a shady business practice to offer this type of warranty.
Regards,
[redacted]
VIA EMAIL & REGULAR U.S. MAIL ([redacted])July 8, 2016[redacted]Dispute Resolution DisputeRevdex.com of Western PA[redacted]RE: [redacted] v. Iris M[redacted]Revdex.com Complaint No: [redacted]Dear Ms. [redacted]:I am General Counsel for...
Howard Hanna Real Estate Services and Iris M[redacted]. Please accept this letter as our response to the complaint that was filed on May 18, 2016. If you need additional information please contact me directly.The Complainant purchased a home a [redacted] on January 24, 2016 and it closed on March 25, 2016. [redacted] and [redacted] were the Sellers of the property. The [redacted] listed the property for sale with Howard Hanna and Iris M[redacted].On January 21, 2016 Iris met the Complainant and his girlfriend at the property. The Complainant liked the property and asked fora second showing the following day with his parents. During the second visit, Iris did tell the Complainant that the sellers were offering a home warranty with the sale. Iris told the Complainant that she would provide him with a copy of the home warranty paperwork.The Complainant asked to write up an offer to purchase the property while at the second showing. Iris and the Complainant left the property and went to Iris' office to prepare the paperwork. While at the office Iris provided the Complainant with a copy of the home warranty information. Iris never told the Complainant that all major appliances are covered. The paperwork provided clearly identifies that the Sellers were offering Seller/Buyer Coverage at a cost of $435.00 and the items that are covered by the warranty. At the closing on March 25, 2016, Iris explained to the Complainant that he could purchase additional coverage with a "Buyer 7 Star Upgrade" and he declined to pay for that coverage. The Complainant never asked whether the well on the property was covered either the basic policy offered by the Sellers or the optional buyer upgrade that he declined.The warranty paperwork does itemize a separate buyer option for $30.00 to cover well water pump. The Buyer did not elect this upgrade and did not pay for this coverage. The Complainant acknowledged in his complaint that he understood this fact after reading the warranty paperwork after closing.We are sorry that the supplemental well on the property is not operating properly. In his complaint, he stated that the Seller after experiencing a problem and the Seller told him the well operated properly while they owned it. The Complainant is asking Iris to pay for a well pump replacement that he chose not to purchase and that was operating properly at the time of sale. We are not interested nor obligated to pay for the replacement of the well pump.Sincerely, John F. D[redacted]General CounselHoward Hanna Real Estate[redacted]/[redacted]Enclosures:CC: Iris M[redacted]
February 22, 2018Ms. [redacted]Revdex.comServing Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, Pa. 1220Re: Complainant: [redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention. We have previously responded on January 18, 2018.[redacted], the Complainant, entered into a purchase agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.Today, Howard Hanna mailed Mr. [redacted] his check in the amount of $2,000.00 to his home address at [redacted]. (Copy of receipt of mailing attached).We are glad to have this matter resolved and in compliance with the terms of the purchase agreement.Sincerely.John ** D[redacted] General Counsel Howard Hanna Real EstateJFD/csw Enclosures: c[redacted]
Per our conversation this morning I spoke with Ms. G[redacted]l and she informed that the sign has been removed from Mr. [redacted] yard on 06/20/2017. I has attached confirmation email that the sign has been removed. Ms. G[redacted]l has also sent Mr. [redacted] a note of apology in the mail. If you may have...
any questions or need any additional information, please feel free to contact me. Thank you. Chasady W[redacted]Administrative Assistant, Legal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]