Initial Business Response /* (1000, 6, 2015/07/27) */
I personally visited the jobsite and fixed the 1" pucker in the screenI wiped off the bottom of front windows that had some excess caulk on themA side jamb was ordered that had scratches on it
I am in the process of setting up a
painter to come out and correct the few minor marks in the paint job
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I don't know what "accept his response" meansIf it means we are satisfied then the answer is "No!" There is more than a few minor marksThere is frame work that needs to be doneAlso, he said he would call the Friday after the visitIt has been three or four weeks and we still have not received a call to schedule the remaining work
Final Business Response /* (4000, 10, 2015/08/28) */
I spoke with the customer tonight and an appointment was set for 5-5:pm on Monday to determine which couple of windows will be replaced and put an agreement togetherThe services will be taken care of and the balance due will be paid by the customer
Final Consumer Response /* (4200, 12, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are pleased that the business is finally addressing the issues and that they have put in writing that they will fix and replace windowsHowever, the work won't be done for 1-months and we do not want to "accept" until the work is actually completedThat is the reason we are marking "no"Thanks to the Revdex.com for their assistance
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 6, 2015/07/27) */
I personally visited the jobsite and fixed the 1" pucker in the screenI wiped off the bottom of front windows that had some excess caulk on themA side jamb was ordered that had scratches on it
I am in the process of setting up a
painter to come out and correct the few minor marks in the paint job
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I don't know what "accept his response" meansIf it means we are satisfied then the answer is "No!" There is more than a few minor marksThere is frame work that needs to be doneAlso, he said he would call the Friday after the visitIt has been three or four weeks and we still have not received a call to schedule the remaining work
Final Business Response /* (4000, 10, 2015/08/28) */
I spoke with the customer tonight and an appointment was set for 5-5:pm on Monday to determine which couple of windows will be replaced and put an agreement togetherThe services will be taken care of and the balance due will be paid by the customer
Final Consumer Response /* (4200, 12, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are pleased that the business is finally addressing the issues and that they have put in writing that they will fix and replace windowsHowever, the work won't be done for 1-months and we do not want to "accept" until the work is actually completedThat is the reason we are marking "no"Thanks to the Revdex.com for their assistance
Complaint Response Date bumped because: Holiday