Colors Carpet Cleaning & Dyeing INC

First and foremost at no point has a technician ever stated nor guaranteed that a stain can be removedSecond, no carpet cleaning company can guarantee stain removal because the fact is the cleaner does not know what the substance is on the carpet and therefore cannot guarantee removalIn this
particular case the technician cleaned the carpet as ordered which was a basic cleaning for $35.00. The basic clean includes a pre-spray, steam extraction and deodorizer for the area cleaned this was for one (1) room in an apartment. Upon completion of the ordered work the technician was asked to clean, at no charge, the entry way to a bedroom. The technician in accordance with company policy cleaned the additional area without charge. The technician presented the bill to the customer and the customer paid. The following day the customer called and stated that the stain did not come out of the carpet. It was explained to the customer again that there is no guarantee of satin removal by the company, the technician nor the owner. The owner spoke to the customer and suggested that he would reimburse the customer the $if the customer would call another carpet cleaning company and they could remove the stain. There are treatments that can be provided at an additional cost, however the stain may or may not come out of the carpet even with treatment. For example, if a customer had spilled a dye on the carpet and let it set in there is nothing that can be done to remove that stain. This is precisely why no carpet cleaning company would ever advertise, state or market that they guarantee stain removal

Complaint: [redacted]I am rejecting this response because:Your website states "Carpet Cleaning" will "remove(ing) tough pet stains" and that the technician will find a solution that fits my needs and "meet or exceed" my expectations. You did NONE of those things. That is super deceptive business practices. Even when the technician was asked about a pet detergent he directly said that he can get the stains out with a normal detergent and then when he did not after the job, he acted kind of bummed about it and still pushed an invoice on me. You are using deceptive business practices and I was lied to several times by both you, your technician, and your website. Your phone assistant [redacted] even told me to ask the technician about the stains prior to cleaning to see if I needed something else to clean them (which I did, hence the inquirey about pet detergent). You are purposely making things convoluted and hard to deal with. You have wasted tons of my time ignoring my calls only to call me at your convenience and yell at me on the phone.  Again. I asked the technician beforehand if the stains could come up. If I was told exactly what you have said to me now, I would not have paid for the service and I would have said alright thanks for coming and looking! I wouldn't waste my money if someone straight up told me "Hey, I cant get the pet stains up that I advertised I can get up!". If thats the case why not train your technician to tell me this? Or the [redacted] on the phone to say 'well pet stains dont come up ...' or maybe just have someone inform me that I was WASTING MY TIME AND MONEY with your company? Even through all this you treated me like trash on the phone and persisted to try and make me feel as though I was in the wrong for expecting a service rendered to fall under the guidelines of expectations you set forth. You have given me no respect as a person or a customer. You even charged my card when I wasn't expecting it because you told me "Well I haven't charged your card yet, ill talk to my technician and call you back before its ran..." BUT YOU DIDNT DO THAT EITHER. On the phone you tried defending not giving me a refund because you (basically) said "Find another company this cheap to do it and do it well and ill refund you." Setting forth expectations of other companies in your market is not a defense to how you set your pricing or business practices and how they abuse the customer. Your value should not be derived based on whether or not another company does it at the same price and my service shouldn't be either. If you advertise a service- do the service. Sorry you are the cheapest in town? Sorry thats who I decided to call first? Maybe you shouldn't put a 100% satisfaction guarantee all over your site and then be mad when someone tries to use it? And when you lead the customer forward with lies and deception why wouldn't you expect me to be upset that the service didnt fit my needs OR fit my expectations that you set high through your- 1,) Misleading website information2,) Misleading conversations on the phone3,) Misleading technician who made me confident before the service even began than acted like nothing could be done after the fact.I am seriously wondering if you are capable from seeing this from another perspective or from thinking perhaps your technician lied to you to cover his own behind at his terrible use of wording on the job. Again, I wouldn't waste money on a service that doesn't work. If your phone assistant, technician, or yourself were a little more honest- THIS WOULDNT EVEN BE A CONVERSATION WE ARE HAVING. 
Regards,
[redacted]