Colour Concepts, Inc.

Numerous phone calls and emails have been sent to arrive at an amicable resolution to this complaint. Original claim amount ** *** was seeking was $200. It has escalated to over $1200. Despite the fact we have documents signed by the *** *** stating there was no damage at the time of the delivery, we tried to work with this customer as well as possible. If a fair and reasonable outcome can be reached, we are willing to continue negotiations

Mr***NRX Logistics is now in receipt of this information and will research this on our endOnce we have researched this, we will work to resolve the issue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***

We will look into this matter on our end and will respond to the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***.
HiI didnt know how to make a response but this matter has not been resolved!
Regards,
*** ***

Ms***,I have just received your information and will speak to all parties involved. I will get back to you once we have reviewed everythingI apologize for the delay *** ***

Dear Mr***,NRX Logistics is looking into this matter and will get back to you once we have reviewed all of the facts.Sincerely, *** ***Human Resources/Assistant to the President

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
The bottom line is my carpet was intact and nothing was wrong with it before the delivery. After the delivery my carpet was ripped. The company refuses to have the carpet restored to the way it was before the delivery. They are offering a $200.00 resolution to temporarily fix the carpet. I have explained to them numerous times that with a Berber carpet can't be pieced together and they are arguing with me about this fact. Yes, I originally asked for a resolution of $200.00 but that was before I was informed by [redacted]'s the place that sold and installed the carpet that it can't be put back to the original state unless it is entirely replaced which is where the $1,200.00 comes from. I do not understand why this fact is not comprehendible by the company. I want this resolved so badly but if their resolution is just to give me $200.0 to make it go away that is not okay. I take very good care of my things and for this to happen and not be fixed is unfair and not right. I have told them I will go the legal route if I have to but I do not want to do that.
Regards,
[redacted]

I will review with Claims Dept. on Monday 2/22 and reach out to customer for resolution.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],NRX Logistics has received your complaint and we will research this on our end to help bring resolve to this matter. Thank you, [redacted]