ColourPop Cosmetics, LLC

Complaint: I am rejecting this response because: In the complaint to the Revdex.com, which I emailed to the customer service email via colourpops website, I did INDEED ask for a refund of the shipping costsThis is included in the complaint I emailed to the companyAlso, sending me a replacement of the items I PAID FOR is NOT a COURTESY! I cannot BELIEVE the NERVE of this company!! It is no where NEAR a courtesy to send items to someone that they paid for! Is this a joke? Is there a way to further escalate this issue? In what world is sending someone the items they paid for OVER TWO WEEKS AGO a courtesy to me? Also, its been days since they said they would send me the items I paid for and guess what? IT STILL HASN'T SHIPPED!!!!!!!!! ? I have the entire email threadIf there is an email address I could send a copy of the over emails I have going back and forth with this place I will GLADLY forward themAt this point, this website is operating? fraudulently considering I have paid them, and I have NO productAt this point, I am considering legal action, especially if I do not get resolutionI will also contact the media if need be.? Regards, K [redacted]

Hello, We do our best to have all orders shipped within our processing times, which is 3-business daysDuring periods of high order volume, however, our processing times may extend beyond this typical time frameThis information is available on our FAQ at all times, via the following link: https://support.colourpop.com/hc/en-us/articles/ [redacted] 671-When-will-my-order-ship-The customer’s order was placed on 2/27/and fulfilled on 3/6/18, the 6th business dayAs our apology for the shipping delay, a free gift was included in the customer’s orderFree gifts are included as an apology and selected at randomOur customers’ satisfaction is top priority for us, and the free gift was not included with the intention of causing any frustrationWe have forwarded the customer’s disappointment to the appropriate department to ensure that complexion products are never included as free gifts in future ordersAdditionally, we have provided the customer with a $coupon code as our apology for any frustration the free gift may have causedAs this is the case, the customer’s inquiry is considered resolved

I see a refund was issued for order on 4-26-to the credit card for $ The funds usually reach the customer's bank the next day then the customers bank returns the funds to the persons account but this can take up to days

Good afternoon,According to our records, the customer has been issued a replacement package for her orderReplacement Rtracking: LZ104138444USLast tracking update states, "Your item arrived at our USPS facility in LOS ANGELES, CA on January 12, at 9:amThe item is currently in transit to the destination."Please note, as we ship via USPS, international packages may take up to business days to be deliveredAs this is the case, the customer's estimated delivery date will be 2/9/We recommend that the customer periodically check tracking for updatesAs a replacement package has been issued, this inquiry has now been resolved

Good afternoon,? Our team has issued a one time courtesy replacement package for the customerReplacement package tracking: LZ [redacted] USLast tracking update states, "Your item departed our USPS facility in SANTA CLARITA, CA on May 23, at 12:pmThe item is currently in transit to the destination." We recommend for the customer to contact USPS or their local post office for any additional questions regarding delivery of their packagePlease note, international packages take approximately 10-business days to be delivered.?

Good Morning, The customer did contact us in regards to damaged product for order 2***19, we requested photos for the damaged items and are still waiting to receive them. A replacement order for this customer is currently processing, the replacement order number is R2***19,... once the order ships she will receive an email with tracking. Thank you.

Good Afternoon, The customer reached out to us and requested to have her order canceled; per her request, her order has been canceled and refundedThe refund should be seen in 7-business days, thank you

Good Morning, The customer contacted us regarding order 2817355; she had not received it nor had the package been delivered per her trackingShe was advised to contact USPS, which she did and was told that her order was returning to us due to an address issueThe package was not received by our returns team, as such a refund for the order could not be givenThis package is now considered as a lost order as tracking has not updated since July 11th, we contacted the customer and offered to send a replacement packageWe are currently awaiting the customer's responseThank you

Hello,The customer contacted us on June 1st to inquire about the delivery status of her order According to available tracking data from USPS tracking number 94 [redacted] 45, the package was returned to our facility on June 6th, and a refund for the value of the order was issue the same dayThe funds will post to the customers account within 7-business daysPer our policy, we issue a refund for any order that is returned to us by USPS and determined to be undeliverableWe do not reship packages that are returned to usPer this policy, if the customer would like to purchase the same items, they will need to place another orderAny new orders are subject to current pricing, product availability, and active promotionsWe cannot honor promotions placed outside of an promo time frameDetailed information on this policy can be found on our FAQ and via the following link:https://support.colourpop.com/hc/en-us/articles/ [redacted] 271-What-happens-if-my-US-package-is-returnthe customer has been refunded for the returned order we consider this inquiry resolved

Hello,The customer contacted us on January 25th to inform us that she had not received her order The customer’s order was marked as delivered on December according to USPS tracking, and the customer was advised to contact USPS regarding the status and location of the packageShe was also advised that any issues with an order must be reported within two weeks of deliveryAs we aim to assist all customers as best as possible, the customer was offered a courtesy replacement of her orderThe replacement order, Rwas issued on February 2, and the customer will receive tracking information when the order ships

Hello,The customer contacted us on June 7th to inquire about missing items from her order The customer’s order, delivered on May 7th, was ineligible for replacement as the order fell outside of our two week-replacement policyThis policy, which can be found on our FAQ, states that all issues with an order must be reported within two weeks of deliveryDetails on this policy can be found via the following link: https://support.colourpop.com/hc/en-us/articles/ [redacted] 511--I-am-missing-item-s-in-my-ordwe aim to assist each customer as best as possible, a one time courtesy replacement for the missing items, order R10181304, was issued on June 15th, The replacement order is currently processing and the customer will receive tracking when order Rships

Hello,The customer contacted us on January 24th to inform us of an allergic reaction she experienced as a result of wearing products from multiple orders that she placed across December and January She was advised of our return policy, which does not offer refunds, returns, or exchanges All sales are finalOur return policy is available at all times on our FAQ, and is linked here for your convenience: https://support.colourpop.com/hc/en-us/articles/115000433831-Return-PolicyWe recommended only purchasing one item at a time to test for any type of reaction before purchasing additional items, and checking the ingredient listing of each item on our site to be sure of any possible allergic reactionsAs we strive to assist each customer as best as possible within policy, we issued a $coupon code to the customer which can be used on a future purchaseThis inquiry is considered resolved

The customer contact us in regards to a missing package for order, 2804327; she filed a missing package claim for this order and a replacement was issued and delivered on 7/[redacted] 07.Thank you

I see in our system that a replacement order is processing R4***as of April 3:32pm I anticipate that it will ship shortly You should receive an email when shipped

Absolutely horrendous customer service!!! There is no phone number to call which leads to email correspondence that takes forever...if they even bother to respond They sent me a faulty product & when I finally heard back from them they said they would send me a replacement The replacement was even worse than the first Now I'm dealing with emailing them again They also don't read their emails carefully which leads to taking forever of back & forth emailing to resolve anything

Order 2831136I apologies for being slow in shipping Colourpop's intent is to provide quick quality products but sometimes does have problems with orders Tracking shows that since your complaint that you have received the product I hope you enjoy.Sincerely,G***Colourpop Accounting

Customer service is horribleHad two of the same item ordered and as soon as I picked up on the mistake I emailed them right awayOf course it takes 48hrs to respond to an emailSo I waited till Monday morning hoping to hear from them and they inform me that the shipment has been sent out and that the order could not be modifiedI then asked them if I could return it and they said due to low costs they don't do returns or exchangesI don't have time for a company who does not have a contact phone and cannot honor a refund over an unused productBut then again the lipsticks are $you get what you pay forCheap price=cheap serviceJust beware because of you ever have an issue they will not resolve it at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12547991, and find that this resolution is satisfactory to me.The issue has been resolvedThank you very muchRegards, F [redacted]

Good afternoon,We take our customers' privacy extremely seriously and have confirmed that no credit card information is ever made public during purchasesWe have placed preventive measures to ensure the safety of our customer's account information.As we ship via USPS, international tracking is not always updated until the package reaches the customer's local post officeDue to many restricts on import laws, international packages are sometimes denied at Customs offices and returned to sender without notifying the customerAs we are only able to see the same tracking as the customer via the USPS website, we are unable to provide any additional information as to why their package was returned.Per our "returned package" policy, all returned packages must be refunded and a notification is sent to the customer regarding the refundTo be fair to all our other customers, we are unable to honor the special promotion for orders placed outside the promo time frame.Thank you,

J***, I see in the system that the shipping label was printed today The package has most likely been picked up by the USPS and tracking by them will show as it goes through their processing center, My apologies for the delay in shipping Sincerely G [redacted] / Colourpop Accounting