Colton Auto

We are very unhappy with the customer service at Colton RV Have been a customer since when we purchased a brand new camper, had good service then We upgraded in with another brand new camper The camper went in for warranty work after 2nd camping trip (stainless steel kitchen sink cracked - no misuse & motor on the awning was replaced), they kept the camper for months (we demanded they deliver it to us because our truck is off the road in the winter) In the months they had the camper, we left numerous messages and even appeared in person Unanswered phone calls and no return calls The camper was at the off site storage lot when we appeared to retrieve items that were in the camper They didn't address one of our concerns We said the gauge inside shows full battery, but the battery was dead They load tested the battery and said the battery was good, yeah we know that...the gauge inside is broken Then when we opened it up this season, noticed a broken plastic piece that holds the cables on the slide out, we called, they told us they would order the part and call us when it's in, that was months ago and we've left voice mails Our second camping trip, we had a water leak Left a message with the receptionist (Sunday evening), she said someone would call Monday Morning, NOTHING Even called Keystone - the manufacturer, they waited until 4pm the next day and got our voice mail We were so mad, we didn't bother to call them back It's been almost weeks since the message about the water leak, no return call Luckialy my husband is very handy and can fix just about anything The resolution to this problem for u is...WE WILL NEVER DEAL WITH COLTON RV AGAIN

Id [redacted] [redacted] [redacted] [redacted] Vin # [redacted] Purchased April 26th Customer is asking for full reimbursement of $ Complaint : axles too small for trailer Problem : axles bent We have contacted the factory for assistanceThe factory requested photos we sent our road call tech down to Pennsylvania at their home and took the necessary pictures The factory and axle manufacturer ,based on these pictures said the trailer was over loaded and warranty was denied .however we did get the factory to give us a goodwill adjustment They agreed to a 1/factory 1/Colton RV and 1/customer participation We contacted [redacted] and he agreed to the goodwill settlement We have since sent out a check to [redacted] in the amount of $

in reference to id # [redacted] [redacted] as of 06/7/ the power shade has been fixed , manuals have been printed our shop foreman Mike [redacted] left a voice mail on 06/07/that unit is completeWe will not refund the customer for the cost of the coach Glenn ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis motor home was purchased on July and the paperwork was not taken to the Albany DMV until Oct 16, days laterIf this had been done right away perhaps we would have this issue resolved by nowAs it is we are not going to be able to drive our motor home to Arizona as planned because at this point it is not legal to driveThe attorney generals office will be contactedRegards, [redacted]

We have ordered the required part to repair the customer's travel trailer This part is ordered from the manufacturer of the awning and shipped to our dealership Once the part arrives, we will be making a road call to install the partA message was left with the customer this morning, Sept29, 2016, stating as much

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference,... details of the offer I reviewed appear below.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We reject this response because that paper that they sent a copy of was signed with the business manager before we had done our final walk-through of the trailer When we asked the man who was doing that with us if it had been done, he said he didn't know but we could find out from the service manager We asked Jeff Powell and he said he didn't know but would check on it We also asked him about the outer sealant that was supposed to be done and he said he would have to check on that too We know for sure that the TYRONS were not done before we picked it up, and we had to fight to have those done We still don't have the special tool we need for that As the problem went on and on through the summer, I talked to Glenn and Benoy at the NTonawanda store and they said they would check into seeing if both things had been done, but we never heard anything back from them We don't trust them now and want a refund for both things.Thank you, [redacted]