Columbia Basin Bath Renovation LLC

The damage to the surface was related to other work and was the only damage reported until a quote was sent for repairThe first email we received stated: Hi Scott, We had some plumbers come and fix our faucet They knocked off a pretty big spot of the enamel on the tub Is there any patch stuff for the tub? Thank you, [redacted] After the quote for repairs was sent the damage changed to small scratchDamages only occurred where other work was performed not on any other area of the tubNo damages were reported until other work had been performedWe checked with our supplier to see if there had been any other similar incidents reported they stated no and advised that the damages described were only possible by either scratches, extreme heat or harsh chemicals Scott, It's unfortunate you keep making excuses for the poor application There are new bubbled areas that come up daily It's also unfortunate your lack of customer service and willingness to come to a reasonable resolution It's no longer about money for us, but your attitude towards the situation We will all call our lawyer next week and have him contact you Best regards [redacted] When a finish is compromised it will failThe photos we've provided show a tub with no scratches, chips, or bubblesDamages were not reported until after other work was doneThe poor application accusation is and our history is proof that theory is not correct

We attempted to reason with this client on numerous occasionsWe were unable to recommend NON-Commercial touch up products because they cannot be guaranteedWe? decided? to send a quote to the client for the required touch up workThe same as? if we had damaged plumbing or tile we would be liable to pay for those items.? The damages were caused by other work being done in the bathroom? not what the client claimed was poor applicationThe coating on the tub? has now? failed due? to the repairs not being? completedIf areas are left exposed the coating will fail over time.? Our application methods have remained the same for years and have proven durableWe decided not to do anymore work for this client after bad reviews were posted onlineEveryone is entitled to there opinion but we felt the reviews omitted key facts and were posted out of frustrationThe uneducated? accusations of incorrect application methods and rudeness led us to the decision not to? provide services at all.? We don't believe that we should refund the monies we earnedWe did our work as agreed uponSince we were both firm on our views we referred this client contact the Revdex.com to seek an Unbiased fair judgement ? ?

The damage to the surface was related to other work and was the only damage reported until a quote was sent for repairThe first email we received stated:
Hi Scott,
We had some plumbers come and fix our faucet. They knocked off a pretty big spot of the enamel on the tub. Is there any patch stuff for the tub?
Thank you,
***
After the quote for repairs was sent the damage changed to small scratchDamages only occurred where other work was performed not on any other area of the tubNo damages were reported until other work had been performedWe checked with our supplier to see if there had been any other similar incidents reported they stated no and advised that the damages described were only possible by either scratches, extreme heat or harsh chemicals
Scott,
It's unfortunate you keep making excuses for the poor application There are new bubbled areas that come up daily It's also unfortunate your lack of customer service and willingness to come to a reasonable resolution It's no longer about money for us, but your attitude towards the situation We will all call our lawyer next week and have him contact you
Best regards
***
When a finish is compromised it will failThe photos we've provided show a tub with no scratches, chips, or bubblesDamages were not reported until after other work was doneThe poor application accusation is and our history is proof that theory is not correct.

Complaint: ***I am rejecting this response because the peeling tub that started with a bubble near the drain that continually peels has nothing at all do with the plumber's scratch The scratch from the plumber and the peeling bottom of tub are completley unrelated The tub is peeling and it is no fault of ours or the plumbers and should be covered under the warranty We followed all of the care instructions that Scott provided At no time has Scott been reasonable or even inquired about how this peeling may have happened He immediatley assumed it was from the plumber’s scratch and when I explained what had happened with the bubbling he immediatley got defensive and very rude He basically told me I would have to sue him before he would do anything At no time have we ever asked him to cover the plumber’s scratch under warranty We only wanted to the bottom of the tub fixed And to this day that is all we want fixed
The review I have left for him is fair and outlines things exactly how they have happened I stated both the positive and negatives of working with Scott I feel very strongly that he is being very unreasonable because of the review I left for him and is refusing to stand by his warranty Their is no clause that in his warranty that states in is void because of an honest yet negative review.
Sincerely,*** ***

Complaint: ***I am rejecting this response because the damage should be covered under warranty Below are all the emails between Scott and I with all the pictures I send him regarding the issue of the bubbling bottom of the tub and the scratch made my the plumber Again, at no time have we asked him to cover under warranty the scratch made by the plumber
Fri, Mar 11, at 9:AM
Hi Scott,
We had some plumbers come and fix our faucet They knocked off a pretty big spot of the enamel on the tub Is there any patch stuff for the tub?
Thank you,
Sat, Mar 12, at 12:PM
***
I am sorry to hear that I am not sure I will email my supplier to see what they recommend Sent from my iPhone
Sun, May 1, at 3:PM
Hi Scott,
I'm pretty disappointed that after a couple months of use our bathtub is peeling away We followed all the instructions with care and use, so this is quite dissatisfying (I have attached the image we sent him.)
*** and *** ***
Mon, May 2, at 9:AM
***
That is a large area to be repairedThe liability of the damage falls on the plumber that damaged the surfaceI will prepare some paperwork you can forward to get it squared away. Sent from my iPhone
Tue, May 3, at 2:PM
Hi Scott,
The damaged area has nothing to do with the scratch the plumber made The scratch he made with his wrench is above the spout This area bubbled, cracked and then overnight completely peeled I am fine with paying for the cost to repair the minor scratch, but not this area since it had nothing to do with with improper use or damages by the plumber.
*** ***
Wed, May 11, at 7:PM
Hi Scott,
I still haven't heard back from you I disagree that the liability falls on the plumber since the affected area has nothing to do with the scratch he made near the faucet I feel the liability falls on you and this should have lasted longer than two months We are quite disappointed
*** and *** ***
Wed, May 11, at 9:PM
***,
Yes you are correct, unfortunately we are no longer able to work togetherYour accusation about the product being applied incorrectly is falseWe have had the same procedure for years and have refinished over tubs and showers without peeling or bubblingThe only reason that happens is either extreme heat ( from a plumbers torch ) or harsh abrasive chemicalsWe won't be back to fix any of your problems and the warranty is voidWe agree that you shouldn't have to pay for any of the damages and the quote was to be forwarded to you plumber - the price was the same for either his large or small area of damage For whatever reason that was not acceptable and you decided to post a review online that omitted facts about what occurredOur product does not just magically bubble and flake offWe should not be underpaid or take a loss when we are not at faultAs of today you will need to find someone else to address your issuesPursue whatever actions you feel necessary we do have arbitration services with the Revdex.com feel free to utilize it.
Scott *M***
Columbia basin bath renovation LLC
*** *** *** *** *** ***
Wed, May 11, at 9:PM
Scott,
Thank you for replying There was never any extreme heat used from a torch nor were any harsh chemical used If you would have taken the time to call or learn more about the situation you would know that You just assumed someone else was at fault
My review has no accusations nor did I omit anything I would have been more than happy to revise my review with better service, but that doesn't appear to be happening The warranty is not void and unfortunately you can't just void a warranty because you feel like it We will be contacting the Revdex.com about your poor services.
Wed, May 11, at 9:PM
Scott,
I have attached the image is the scratch that plumber made for your information He was only here to adjust the faucet nozzle As you can see this has nothing to do with the bubbling And as I stated previously no heat or abrasive chemicals were used in the tub We followed the instructions It's unfortunate you didn't bother to find out more about the situation
Thu, May 12, at 8:AM
That appears to be a small chip in your first email you stated it was a big pieceIf it was an "application" issue then we could safely assume that this damage would have occurred all over the tub as it was applied the same way on the entire surfaceThese are all things to be discussed with a third party arbitratorI hope you can see how this issue looks from our point of view as I certainly can understand why you are frustrated but we strongly feel that this was not a product or application error. Sent from my iPad
Thu, May 12, at 10:AM
Scott,
It's unfortunate you keep making excuses for the poor application There are new bubbled areas that come up daily It's also unfortunate your lack of customer service and willingness to come to a reasonable resolution It's no longer about money for us, but your attitude towards the situation We will all call our lawyer next week and have him contact you
Best regards
***
Sat, Mar 12, at 12:PM
Sat, Mar 12, at 12:PM

Complaint: ***I am rejecting this response because the damage should be covered under warranty Below are all the emails between Scott and I with all the pictures I send him regarding the issue of the bubbling bottom of the tub and the scratch made my the plumber Again, at no time have we asked him to cover under warranty the scratch made by the plumber
Fri, Mar 11, at 9:AM
Hi Scott,
We had some plumbers come and fix our faucet They knocked off a pretty big spot of the enamel on the tub Is there any patch stuff for the tub?
Thank you,
Sat, Mar 12, at 12:PM
***
I am sorry to hear that I am not sure I will email my supplier to see what they recommend Sent from my iPhone
Sun, May 1, at 3:PM
Hi Scott,
I'm pretty disappointed that after a couple months of use our bathtub is peeling away We followed all the instructions with care and use, so this is quite dissatisfying (I have attached the image we sent him.)
*** and *** ***
Mon, May 2, at 9:AM
***
That is a large area to be repairedThe liability of the damage falls on the plumber that damaged the surfaceI will prepare some paperwork you can forward to get it squared away. Sent from my iPhone
Tue, May 3, at 2:PM
Hi Scott,
The damaged area has nothing to do with the scratch the plumber made The scratch he made with his wrench is above the spout This area bubbled, cracked and then overnight completely peeled I am fine with paying for the cost to repair the minor scratch, but not this area since it had nothing to do with with improper use or damages by the plumber.
*** ***
Wed, May 11, at 7:PM
Hi Scott,
I still haven't heard back from you I disagree that the liability falls on the plumber since the affected area has nothing to do with the scratch he made near the faucet I feel the liability falls on you and this should have lasted longer than two months We are quite disappointed
*** and *** ***
Wed, May 11, at 9:PM
***,
Yes you are correct, unfortunately we are no longer able to work togetherYour accusation about the product being applied incorrectly is falseWe have had the same procedure for years and have refinished over tubs and showers without peeling or bubblingThe only reason that happens is either extreme heat ( from a plumbers torch ) or harsh abrasive chemicalsWe won't be back to fix any of your problems and the warranty is voidWe agree that you shouldn't have to pay for any of the damages and the quote was to be forwarded to you plumber - the price was the same for either his large or small area of damage For whatever reason that was not acceptable and you decided to post a review online that omitted facts about what occurredOur product does not just magically bubble and flake offWe should not be underpaid or take a loss when we are not at faultAs of today you will need to find someone else to address your issuesPursue whatever actions you feel necessary we do have arbitration services with the Revdex.com feel free to utilize it.
Scott *M***
Columbia basin bath renovation LLC
*** *** *** *** *** ***
Wed, May 11, at 9:PM
Scott,
Thank you for replying There was never any extreme heat used from a torch nor were any harsh chemical used If you would have taken the time to call or learn more about the situation you would know that You just assumed someone else was at fault
My review has no accusations nor did I omit anything I would have been more than happy to revise my review with better service, but that doesn't appear to be happening The warranty is not void and unfortunately you can't just void a warranty because you feel like it We will be contacting the Revdex.com about your poor services.
Wed, May 11, at 9:PM
Scott,
I have attached the image is the scratch that plumber made for your information He was only here to adjust the faucet nozzle As you can see this has nothing to do with the bubbling And as I stated previously no heat or abrasive chemicals were used in the tub We followed the instructions It's unfortunate you didn't bother to find out more about the situation
Thu, May 12, at 8:AM
That appears to be a small chip in your first email you stated it was a big pieceIf it was an "application" issue then we could safely assume that this damage would have occurred all over the tub as it was applied the same way on the entire surfaceThese are all things to be discussed with a third party arbitratorI hope you can see how this issue looks from our point of view as I certainly can understand why you are frustrated but we strongly feel that this was not a product or application error. Sent from my iPad
Thu, May 12, at 10:AM
Scott,
It's unfortunate you keep making excuses for the poor application There are new bubbled areas that come up daily It's also unfortunate your lack of customer service and willingness to come to a reasonable resolution It's no longer about money for us, but your attitude towards the situation We will all call our lawyer next week and have him contact you
Best regards
***
Sat, Mar 12, at 12:PM
Sat, Mar 12, at 12:PM

Complaint: ***I am rejecting this response because the peeling? tub that started with a bubble near the drain that continually peels has nothing at all do with the plumber's scratch? The scratch from the plumber? and the peeling bottom of tub are completley unrelated? The tub is peeling and it is no fault of ours or? the plumbers and should be covered under the warranty? We followed all of the care instructions that Scott provided? At no time has Scott been reasonable or even inquired? about how this peeling may have happened? He immediatley assumed it was from the plumber’s scratch and when? I explained what had happened with the bubbling he immediatley got defensive and very rude? He basically? told me I would have to sue him before he would do anything? At no time have we ever asked him to cover the? plumber’s scratch under warranty? We only wanted to the bottom of the tub fixed? And to this day that is all? we want fixed?
The review I have left for him is fair and outlines things exactly how they have happened? I stated both the positive and negatives of working with Scott? I feel very strongly that he is being very unreasonable because of the review I left for him and is refusing to stand by his warranty? Their is no clause that in his warranty that states in is void because of an honest yet negative review.?
Sincerely,*** ***

We attempted to reason with this client on numerous occasionsWe were unable to recommend NON-Commercial touch up products because they cannot be guaranteedWe? decided? to send a quote to the client for the required touch up workThe same as? if we had damaged plumbing or tile we
would be liable to pay for those items.? The damages were caused by other work being done in the bathroom? not what the client claimed was poor applicationThe coating on the tub? has now? failed due? to the repairs not being? completedIf areas are left exposed the coating will fail over time.? Our application methods have remained the same for years and have proven durableWe decided not to do anymore work for this client after bad reviews were posted onlineEveryone is entitled to there opinion but we felt the reviews omitted key facts and were posted out of frustrationThe uneducated? accusations of incorrect application methods and rudeness led us to the decision not to? provide services at all.? We don't believe that we should refund the monies we earnedWe did our work as agreed uponSince we were both firm on our views we referred this client contact the Revdex.com to seek an Unbiased fair judgement
?
?

We attempted to reason with this client on numerous occasions. We were unable to recommend NON-Commercial touch up products because they cannot be guaranteed. We decided to send a quote to the client for the required touch up work. The same as if we had damaged plumbing or tile we...

would be liable to pay for those items. The damages were caused by other work being done in the bathroom not what the client claimed was poor application. The coating on the tub has now failed due to the repairs not being completed. If areas are left exposed the coating will fail over time. Our application methods have remained the same for years and have proven durable. We decided not to do anymore work for this client after bad reviews were posted online. Everyone is entitled to there opinion but we felt the reviews omitted key facts and were posted out of frustration. The false uneducated accusations of incorrect application methods and rudeness led us to the decision not to provide services at all. We don't believe that we should refund the monies we earned. We did our work as agreed upon. Since we were both firm on our views we referred this client contact the Revdex.com to seek an Unbiased fair judgement.

The damage to the surface was related to other work and was the only damage reported until a quote was sent for repair. The first email we received stated:
Hi Scott,
We had some plumbers come and fix our faucet.  They knocked off a pretty big spot of the enamel on the tub.  Is there any patch stuff for the tub?  
Thank you,
[redacted] 
After the quote for repairs was sent the damage changed to small scratch. Damages only occurred where other work was performed not on any other area of the tub. No damages were reported until other work had been performed. We checked with our supplier to see if there had been any other similar incidents reported they stated no and advised that the damages described were only possible by either scratches, extreme heat or harsh chemicals.
 
Scott,
 
It's unfortunate you keep making excuses for the poor application.  There are new bubbled areas that come up daily.  It's also unfortunate your lack of customer service and willingness to come to a reasonable resolution.  It's no longer about money for us, but your attitude towards the situation.  We will all call our lawyer next week and have him contact you.  
 
Best regards.
 
[redacted]
 
 
When a finish is compromised it will fail. The photos we've provided show a tub with no scratches, chips, or bubbles. Damages were not reported until after other work was done. The poor application accusation is false and our history is proof that theory is not correct.