Columbia Basin Consulting Group, LLC

Dear Revdex.com,Both of my sales managers, [redacted] and [redacted] have been in contact with [redacted] on many occasions Since the vehicle was sold we asked him to bring the vehicle in so that we could inspect to see if there was any structural damage to the vehicle Last week Mr [redacted] did bring the FJ in, our inspection showed no structural damage I have attached the car fax data correction form that was sent to car fax on 8/09/ Car fax should have this information take off of the report within a few weeks As far as the claim that we changed the appraisal; Mr [redacted] had misunderstood what [redacted] originally explained which was that he would give a certain figure as a trade in allowance This is trade in and discount on the vehicle of his choice Mr [redacted] then called back and wanted a cash figure for his vehicle; this is when [redacted] gave him the cash price of $2,lessUnfortunately, if Mr [redacted] cannot accept the terms we have presented, we will be unable to honor his request for a new vehicle.Respectfully, [redacted] General ManagerSafro Toyota

Our Service Maanger scheduled an appointment with Mr [redacted] to bring his vehicle in on October 13, His mother waited for the repairs to be performed After the repairs were performed, the vehicle was run through our carwash several times to check for any leakage No leakage was found and Mrs [redacted] accepted the vehicle as repaired to her satisfaction The repairs were performed free of charge to Mr [redacted] and we are of the opinion that his concerns have been addressed to his satisfaction.?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please accept the following as a response to Ms***'s statement:April 1, 2016Ms*** purchased her vehicle and contracted for an additional $plus tax to add after market leather tothat vehicleThe addition to the amount financed for the vehicle required a total of $down to
securefinancingThe documents signed by Ms*** reflected the charge for the leather and the down payment of$500.00.Upon Ms***'s decision the next day not to have the leather installed we offered to allow her to rescind thecontract and re-contract without the additional $for the leatherHad Ms*** contacted Mr*** in atimely manner to establish a time to revise the paperwork we would have been able to submit the finance packageto the bank at the lesser amountMs*** failed to respond to Mr***' voice mails or emails and thepaperwork was submitted the week of January 31stMr***'s statement of his interaction with Ms*** isattached.Upon the booking of the loan with the finance source, we issued a check payable to Ms*** and the financeinstitution in the amount of $($plus tax) in regards to the leather disclosed as added to the vehicleon the purchase contract but never installedIt is common practice to issue refund checks for financed items suchas accessories not installed or insurance products cancelled made payable to the customer and bank due to thefact that we are required to refund the bank in order that the funds be applied to principal balanceMailing thefunds directly to the bank without having the customer's account number can resu lt in a delay or misapplication ofthe payment to the customer's accountWe will stop payment on that check and refund the amount directly tothe finance source if MS*** prefersOtherwise, Ms*** needs to endorse the check and submit it with hernext payment or forward it to the bank with her account number and it will be posted to her principal balance.We appreciate Ms***'s frustration and apologize for the need to issue a refund check based on the delays andfailure to resign the paperworkThe requested refund amount of $for the leather was sent to Ms*** onFebruary 15, Replacement funds made payable solely to her finance company will be issued upon herrequest.Sincerely,SAFRO TOYOTA

Our Service Maanger scheduled an appointment with Mr. [redacted] to bring his vehicle in on  October 13, 2015.  His mother waited for the repairs to be performed.  After the repairs were performed, the vehicle was run through our carwash several times to check for any leakage. ...

No leakage was found and Mrs. [redacted] accepted the vehicle as repaired to her satisfaction.  The repairs were performed free of charge to Mr. [redacted] and we are of the opinion that his concerns have been addressed to his satisfaction.?

Mrs. [redacted] brought her vehicle on 5/1/2017 and we replaced pistons and rings and changed the oil and filter.  The repairs were authorized and paid by Mrs. [redacted]'s extended warranty.  The vehicle was picked up yesterday (5/4/2017) and the customer expressed their satisfaction with the work...

performed.  We will address any further concerns in regards to the repairs performed this week. Thank you[redacted]Office Manager

Dear Revdex.com,Both of my sales managers, [redacted] and [redacted] have
been in contact with [redacted] on many occasions.  Since the vehicle was sold we asked him to
bring the vehicle in so that we could inspect to see if there was any
structural damage to the vehicle. ...

Last
week Mr. [redacted] did bring the FJ in, our inspection showed no structural
damage.  I have attached the car fax data
correction form that was sent to car fax on 8/09/2016.  Car fax should have this information take off
of the report within a few weeks.  As far as the claim that we changed
the appraisal; Mr [redacted] had misunderstood what [redacted] originally explained
which was that he would give a certain figure as a trade in allowance.   This is trade in and discount on the vehicle
of his choice.  Mr [redacted] then
called back and wanted a cash figure for his vehicle; this is when [redacted] gave
him the cash price of $2,000 less. Unfortunately, if Mr [redacted] cannot
accept the terms we have presented, we will be unable to honor his request for
a new vehicle.Respectfully,[redacted]General ManagerSafro Toyota