In taking a look at this file there are multiple discrepancies in facts per my notes and the documentation before me This customer (GGC) Joined 08/03/2015, having signed an agreement for a 1-year commitment, instead of a month-to-month membership Whereas with a month-to-month member has the ability to provide a 30-day cancellation, with all other basic terms being the same She was provided a discount via the enrollment fee, based on a commitment of payment of 12-sessions within 90-days Our policy being that of working within a clients budget, whereas they could purchase 4-8- or the full sessions at the time of joining Per her initials, she acknowledged, that deviation from this, would result in the enrollment fee plus applicable taxes would be added back onto one's accountGGC committed to purchasing 8-sessions for her initial discount exchange; whereas payment was made in 2-split occasions (08/28/& 09/11/2015) In review of the P.Tlog sheet and bookkeeping, GGC began training on the same day of having joined; whereas her renewal date for the last of her training sessions would be September 3, GGC actually made her first payment, just short of 1-week out from being due for payment of a new set of sessions Hence she was behind in her payments for training; with her second paymentPer our records, she also began training via session number nine on September 2, 2015, still behind on payments, then was a no-show thereafter As I'm recapping - realizing this was evidence of questionable financial practices and intentionsOn 09/28/2017, we received a notice via Merchant Service for a chargeback for her monthly dues Whereas her dues were set to come out the 5th of each month The reasoning noted was ".......because the cardholder claims that credit was not processed." This raised a question mark as to what credit was due, when she was under terms of an agreement all per her request Whatever the case, if a customer disputes their account, the fee that is charged to us via Merchant Services, is then passed on to the customer At that particular time, the fee was $Another detail of our agreement notes funds would be available via the customer's account, otherwise there is also a $service charge Hence, the account info GGC provided began to be a challenge for the October dues On October 21, it was evident that GGC ignored the various phone calls attempted by the customer service reps requesting to bring the account to current status Therefore, a statement was printed and sent, for documented preliminary collection actionBy November, the account was frozen via access for any dues, to which no updated info was provided; in which case those fees continued per the agreement The contract signed also notes that there are finance charges for any balance over 30-days past due, until the account is brought current Since GGC had not completed the sessions of personal training per agreement; nor did she follow up with the trainer with her intentions of not continuing, the enrollment fee was added back to her account accordingly GGC proved total disregard for the agreement until she received the copy of her statement After this point, I am unable to attest to repeated attempts to contact my business partner regarding her account On December 11, 2015, another statement was sent out to GGC with the new total of $ In observation of the medical history form, it was noted that there were some physical challenges in the particular areas requested, stating "yes or no" Where the questionnaire requested an explanations, in each area it was left blankIn which case, I could only speculate why Additionally, I am unable to attest to the extent of the exchanges without the conflict of hearsay (he said vsshe said) With this complaint, in review of the P.Tfile, I also found the letter that was submitted (dated 12/16/2015), inclusive with the [redacted] letter (dated 09/11/a month after joining & second payment for the past due training sessions ) The [redacted] stated "conditions make her incapable of performing strenuous exercises" The letter that GGC wrote made mention her groin strain had improved, yet other challenges occurred Note: I would definitely be concerned if one of our trainers seemed insensitive to issues/challenges of a client's concern But there is a factor of the lack of communication at the forefront, payment pattern, then disputing charges of the first month's dues; ignoring the terms of the agreement without attempts to resolve the issues of concern firstEspecially since it is known that we are a partnership If an earnest effort was attempted (to which I was unaware), there was zero effort to contact me as the operations manager to mediate if needed Resolution of both the enrollment and personal training agreement could've been reviewed and adjusted as needed If the program initiated by the assigned trainer was too strenuous and she was not comfortable with another trainer, access to the facility to maintain her health was still available The equipment available aides mostly all individuals to some capacity; from the sedentary or next stage out of rehab/physical therapy to the elite athlete We have plenty examples of all such customers aside of GGC It is a matter of one's mindset and intentions Based on the way things were handled at the forefront, GGC sought an out/exit from the agreement; without direct and full consideration of her options for health sake and maintaining the integrity of her part of the contractual agreement, when it was important The total submitted to the collections group amongst whatever fees are payable and due per our rights noted via the agreement If records of documentation referenced for this file are needed, then let me know I can mail or fax info accordingly If scanned and sent via email, this could only be done if it were some sort of secure link, similar to that of banking institutions
I joined this fitness center in August of I explained to them at the time I had a groin injury that was in the process of healingThey said I could get help with personal training,After working out a few times, my right arm tendon was injured by the amount of weight I was asked to lift I was soon advised by my doctor/*** to not do any heavy or strenuous exercise due to a herniated disc and a umbilical hernia and in September of the same year, I tried talking to Bull, the owner, who told me not to pay attention to the medical professionals as they didn't know what they were talking about and always push for surgeryHe then said that he would work with me on the contract, as he would not put the contract on hold until after my surgery and healing process, as I had not been a member long enough
I have tried calling at least times, and left messagesEach call I made, I was told Bull was either busy or not in the officeI have gone in person to try and discuss the matte
I have cancelled my gym membership in writing on Nov 29, and Dec 4, and I am now getting phone calls of being sent to collections saying I owe for the previous months I don't know how else to cancel a membership I had also called the gym over a year ago to cancel and was told by the staff I was all set, and they did not tell me any additional info that I would need to submit info to cancel in writing
I'm sad to leave this gym (Jackson Stlocation) after several years as a happy member Bull and his staff are the best, they have all the gym equipment you could ever need I would recommend this gym and these great folks to anyone looking for a place to exercise in the CD or Columbia City
In taking a look at this file there are multiple discrepancies in facts per my notes and the documentation before me. This customer (GGC) Joined 08/03/2015, having signed an agreement for a 1-year commitment, instead of a month-to-month membership. Whereas with a month-to-month member...
has the ability to provide a 30-day cancellation, with all other basic terms being the same. She was provided a discount via the enrollment fee, based on a commitment of payment of 12-sessions within 90-days. Our policy being that of working within a clients budget, whereas they could purchase 4-8- or the full 12 sessions at the time of joining. Per her initials, she acknowledged, that deviation from this, would result in the enrollment fee plus applicable taxes would be added back onto one's account. GGC committed to purchasing 8-sessions for her initial discount exchange; whereas payment was made in 2-split occasions (08/28/2015 & 09/11/2015). In review of the P.T. log sheet and bookkeeping, GGC began training on the same day of having joined; whereas her renewal date for the last of her training sessions would be September 3, 2015. GGC actually made her first payment, just short of 1-week out from being due for payment of a new set of sessions. Hence she was behind in her payments for training; with her second payment. Per our records, she also began training via session number nine on September 2, 2015, still behind on payments, then was a no-show thereafter. As I'm recapping - realizing this was evidence of questionable financial practices and intentions. On 09/28/2017, we received a notice via Merchant Service for a chargeback for her monthly dues. Whereas her dues were set to come out the 5th of each month. The reasoning noted was ".......because the cardholder claims that credit was not processed." This raised a question mark as to what credit was due, when she was under terms of an agreement all per her request. Whatever the case, if a customer disputes their account, the fee that is charged to us via Merchant Services, is then passed on to the customer. At that particular time, the fee was $25.00. Another detail of our agreement notes funds would be available via the customer's account, otherwise there is also a $25.00 service charge. Hence, the account info GGC provided began to be a challenge for the October dues. On October 21, 2015 it was evident that GGC ignored the various phone calls attempted by the customer service reps requesting to bring the account to current status. Therefore, a statement was printed and sent, for documented preliminary collection action. By November, the account was frozen via access for any dues, to which no updated info was provided; in which case those fees continued per the agreement. The contract signed also notes that there are finance charges for any balance over 30-days past due, until the account is brought current. Since GGC had not completed the 12 sessions of personal training per agreement; nor did she follow up with the trainer with her intentions of not continuing, the enrollment fee was added back to her account accordingly. GGC proved total disregard for the agreement until she received the copy of her statement. After this point, I am unable to attest to repeated attempts to contact my business partner regarding her account. On December 11, 2015, another statement was sent out to GGC with the new total of $374.79 . In observation of the medical history form, it was noted that there were some physical challenges in the particular areas requested, stating "yes or no". Where the questionnaire requested an explanations, in each area it was left blank. In which case, I could only speculate why. Additionally, I am unable to attest to the extent of the exchanges without the conflict of hearsay (he said vs. she said). With this complaint, in review of the P.T. file, I also found the letter that was submitted (dated 12/16/2015), inclusive with the [redacted] letter (dated 09/11/2015 a month after joining & second payment for the past due training sessions )..... The [redacted] stated "conditions make her incapable of performing strenuous exercises". The letter that GGC wrote made mention her groin strain had improved, yet other challenges occurred. Note: I would definitely be concerned if one of our trainers seemed insensitive to issues/challenges of a client's concern. But there is a factor of the lack of communication at the forefront, payment pattern, then disputing charges of the first month's dues; ignoring the terms of the agreement without attempts to resolve the issues of concern first. Especially since it is known that we are a partnership. If an earnest effort was attempted (to which I was unaware), there was zero effort to contact me as the operations manager to mediate if needed. Resolution of both the enrollment and personal training agreement could've been reviewed and adjusted as needed. If the program initiated by the assigned trainer was too strenuous and she was not comfortable with another trainer, access to the facility to maintain her health was still available. The equipment available aides mostly all individuals to some capacity; from the sedentary or next stage out of rehab/physical therapy to the elite athlete. We have plenty examples of all such customers aside of GGC. It is a matter of one's mindset and intentions. Based on the way things were handled at the forefront, GGC sought an out/exit from the agreement; without direct and full consideration of her options for health sake and maintaining the integrity of her part of the contractual agreement, when it was important. The total submitted to the collections group amongst whatever fees are payable and due per our rights noted via the agreement. If records of documentation referenced for this file are needed, then let me know. I can mail or fax info accordingly. If scanned and sent via email, this could only be done if it were some sort of secure link, similar to that of banking institutions.
Complaint: [redacted]
I am rejecting this response because: the details in the response are not as they happened. They are false and appear to make me be a liar and scammer. When in fact that is not true.
Sincerely,
[redacted]
In taking a look at this file there are multiple discrepancies in facts per my notes and the documentation before me This customer (GGC) Joined 08/03/2015, having signed an agreement for a 1-year commitment, instead of a month-to-month membership Whereas with a month-to-month member has the ability to provide a 30-day cancellation, with all other basic terms being the same She was provided a discount via the enrollment fee, based on a commitment of payment of 12-sessions within 90-days Our policy being that of working within a clients budget, whereas they could purchase 4-8- or the full sessions at the time of joining Per her initials, she acknowledged, that deviation from this, would result in the enrollment fee plus applicable taxes would be added back onto one's accountGGC committed to purchasing 8-sessions for her initial discount exchange; whereas payment was made in 2-split occasions (08/28/& 09/11/2015) In review of the P.Tlog sheet and bookkeeping, GGC began training on the same day of having joined; whereas her renewal date for the last of her training sessions would be September 3, GGC actually made her first payment, just short of 1-week out from being due for payment of a new set of sessions Hence she was behind in her payments for training; with her second paymentPer our records, she also began training via session number nine on September 2, 2015, still behind on payments, then was a no-show thereafter As I'm recapping - realizing this was evidence of questionable financial practices and intentionsOn 09/28/2017, we received a notice via Merchant Service for a chargeback for her monthly dues Whereas her dues were set to come out the 5th of each month The reasoning noted was ".......because the cardholder claims that credit was not processed." This raised a question mark as to what credit was due, when she was under terms of an agreement all per her request Whatever the case, if a customer disputes their account, the fee that is charged to us via Merchant Services, is then passed on to the customer At that particular time, the fee was $Another detail of our agreement notes funds would be available via the customer's account, otherwise there is also a $service charge Hence, the account info GGC provided began to be a challenge for the October dues On October 21, it was evident that GGC ignored the various phone calls attempted by the customer service reps requesting to bring the account to current status Therefore, a statement was printed and sent, for documented preliminary collection actionBy November, the account was frozen via access for any dues, to which no updated info was provided; in which case those fees continued per the agreement The contract signed also notes that there are finance charges for any balance over 30-days past due, until the account is brought current Since GGC had not completed the sessions of personal training per agreement; nor did she follow up with the trainer with her intentions of not continuing, the enrollment fee was added back to her account accordingly GGC proved total disregard for the agreement until she received the copy of her statement After this point, I am unable to attest to repeated attempts to contact my business partner regarding her account On December 11, 2015, another statement was sent out to GGC with the new total of $ In observation of the medical history form, it was noted that there were some physical challenges in the particular areas requested, stating "yes or no" Where the questionnaire requested an explanations, in each area it was left blankIn which case, I could only speculate why Additionally, I am unable to attest to the extent of the exchanges without the conflict of hearsay (he said vsshe said) With this complaint, in review of the P.Tfile, I also found the letter that was submitted (dated 12/16/2015), inclusive with the [redacted] letter (dated 09/11/a month after joining & second payment for the past due training sessions ) The [redacted] stated "conditions make her incapable of performing strenuous exercises" The letter that GGC wrote made mention her groin strain had improved, yet other challenges occurred Note: I would definitely be concerned if one of our trainers seemed insensitive to issues/challenges of a client's concern But there is a factor of the lack of communication at the forefront, payment pattern, then disputing charges of the first month's dues; ignoring the terms of the agreement without attempts to resolve the issues of concern firstEspecially since it is known that we are a partnership If an earnest effort was attempted (to which I was unaware), there was zero effort to contact me as the operations manager to mediate if needed Resolution of both the enrollment and personal training agreement could've been reviewed and adjusted as needed If the program initiated by the assigned trainer was too strenuous and she was not comfortable with another trainer, access to the facility to maintain her health was still available The equipment available aides mostly all individuals to some capacity; from the sedentary or next stage out of rehab/physical therapy to the elite athlete We have plenty examples of all such customers aside of GGC It is a matter of one's mindset and intentions Based on the way things were handled at the forefront, GGC sought an out/exit from the agreement; without direct and full consideration of her options for health sake and maintaining the integrity of her part of the contractual agreement, when it was important The total submitted to the collections group amongst whatever fees are payable and due per our rights noted via the agreement If records of documentation referenced for this file are needed, then let me know I can mail or fax info accordingly If scanned and sent via email, this could only be done if it were some sort of secure link, similar to that of banking institutions
I joined this fitness center in August of I explained to them at the time I had a groin injury that was in the process of healingThey said I could get help with personal training,After working out a few times, my right arm tendon was injured by the amount of weight I was asked to lift I was soon advised by my doctor/*** to not do any heavy or strenuous exercise due to a herniated disc and a umbilical hernia and in September of the same year, I tried talking to Bull, the owner, who told me not to pay attention to the medical professionals as they didn't know what they were talking about and always push for surgeryHe then said that he would work with me on the contract, as he would not put the contract on hold until after my surgery and healing process, as I had not been a member long enough
I have tried calling at least times, and left messagesEach call I made, I was told Bull was either busy or not in the officeI have gone in person to try and discuss the matte
This gym is small but they make good use of the space and the staff are very friendly
I have cancelled my gym membership in writing on Nov 29, and Dec 4, and I am now getting phone calls of being sent to collections saying I owe for the previous months I don't know how else to cancel a membership I had also called the gym over a year ago to cancel and was told by the staff I was all set, and they did not tell me any additional info that I would need to submit info to cancel in writing
I'm sad to leave this gym (Jackson Stlocation) after several years as a happy member Bull and his staff are the best, they have all the gym equipment you could ever need I would recommend this gym and these great folks to anyone looking for a place to exercise in the CD or Columbia City
In taking a look at this file there are multiple discrepancies in facts per my notes and the documentation before me. This customer (GGC) Joined 08/03/2015, having signed an agreement for a 1-year commitment, instead of a month-to-month membership. Whereas with a month-to-month member...
has the ability to provide a 30-day cancellation, with all other basic terms being the same. She was provided a discount via the enrollment fee, based on a commitment of payment of 12-sessions within 90-days. Our policy being that of working within a clients budget, whereas they could purchase 4-8- or the full 12 sessions at the time of joining. Per her initials, she acknowledged, that deviation from this, would result in the enrollment fee plus applicable taxes would be added back onto one's account. GGC committed to purchasing 8-sessions for her initial discount exchange; whereas payment was made in 2-split occasions (08/28/2015 & 09/11/2015). In review of the P.T. log sheet and bookkeeping, GGC began training on the same day of having joined; whereas her renewal date for the last of her training sessions would be September 3, 2015. GGC actually made her first payment, just short of 1-week out from being due for payment of a new set of sessions. Hence she was behind in her payments for training; with her second payment. Per our records, she also began training via session number nine on September 2, 2015, still behind on payments, then was a no-show thereafter. As I'm recapping - realizing this was evidence of questionable financial practices and intentions. On 09/28/2017, we received a notice via Merchant Service for a chargeback for her monthly dues. Whereas her dues were set to come out the 5th of each month. The reasoning noted was ".......because the cardholder claims that credit was not processed." This raised a question mark as to what credit was due, when she was under terms of an agreement all per her request. Whatever the case, if a customer disputes their account, the fee that is charged to us via Merchant Services, is then passed on to the customer. At that particular time, the fee was $25.00. Another detail of our agreement notes funds would be available via the customer's account, otherwise there is also a $25.00 service charge. Hence, the account info GGC provided began to be a challenge for the October dues. On October 21, 2015 it was evident that GGC ignored the various phone calls attempted by the customer service reps requesting to bring the account to current status. Therefore, a statement was printed and sent, for documented preliminary collection action. By November, the account was frozen via access for any dues, to which no updated info was provided; in which case those fees continued per the agreement. The contract signed also notes that there are finance charges for any balance over 30-days past due, until the account is brought current. Since GGC had not completed the 12 sessions of personal training per agreement; nor did she follow up with the trainer with her intentions of not continuing, the enrollment fee was added back to her account accordingly. GGC proved total disregard for the agreement until she received the copy of her statement. After this point, I am unable to attest to repeated attempts to contact my business partner regarding her account. On December 11, 2015, another statement was sent out to GGC with the new total of $374.79 . In observation of the medical history form, it was noted that there were some physical challenges in the particular areas requested, stating "yes or no". Where the questionnaire requested an explanations, in each area it was left blank. In which case, I could only speculate why. Additionally, I am unable to attest to the extent of the exchanges without the conflict of hearsay (he said vs. she said). With this complaint, in review of the P.T. file, I also found the letter that was submitted (dated 12/16/2015), inclusive with the [redacted] letter (dated 09/11/2015 a month after joining & second payment for the past due training sessions )..... The [redacted] stated "conditions make her incapable of performing strenuous exercises". The letter that GGC wrote made mention her groin strain had improved, yet other challenges occurred. Note: I would definitely be concerned if one of our trainers seemed insensitive to issues/challenges of a client's concern. But there is a factor of the lack of communication at the forefront, payment pattern, then disputing charges of the first month's dues; ignoring the terms of the agreement without attempts to resolve the issues of concern first. Especially since it is known that we are a partnership. If an earnest effort was attempted (to which I was unaware), there was zero effort to contact me as the operations manager to mediate if needed. Resolution of both the enrollment and personal training agreement could've been reviewed and adjusted as needed. If the program initiated by the assigned trainer was too strenuous and she was not comfortable with another trainer, access to the facility to maintain her health was still available. The equipment available aides mostly all individuals to some capacity; from the sedentary or next stage out of rehab/physical therapy to the elite athlete. We have plenty examples of all such customers aside of GGC. It is a matter of one's mindset and intentions. Based on the way things were handled at the forefront, GGC sought an out/exit from the agreement; without direct and full consideration of her options for health sake and maintaining the integrity of her part of the contractual agreement, when it was important. The total submitted to the collections group amongst whatever fees are payable and due per our rights noted via the agreement. If records of documentation referenced for this file are needed, then let me know. I can mail or fax info accordingly. If scanned and sent via email, this could only be done if it were some sort of secure link, similar to that of banking institutions.
Complaint: [redacted]
I am rejecting this response because: the details in the response are not as they happened. They are false and appear to make me be a liar and scammer. When in fact that is not true.
Sincerely,
[redacted]