The patient [redacted] was misinformed that her insurance would cover sedation for only extractionsWe do feel badly that [redacted] would have preferred to undergo the procedure with sedation but unfortunately her insurance denied coverage when we submitted pre-authorization Pre-authorization is done before confirming with the patient what procedures will be coveredThe reason sedation was denied was that only two teeth were being removedBecause insurance did not authorize the sedation and the doctor knew this was [redacted] wish, before the procedure the doctor informed her that he would provide a referral to the hospital that would be able to inform sedation or they could do the procedure that day with nitrousWe always try to ensure our patients is informed of all of their options before a procedure to ensure they are fully satisfied and comfortable with their care [redacted] agreed to undergo the procedure with nitrous that day and the procedure went wellThe two teeth that were removed were the two teeth scheduled to be extracted on her treatment plan, which can be confirmed by any follow up with any general dentist or in our office Again, we did give [redacted] the option for a referral and she made the choice to do this with nitrous onlyWe apologize for any miscommunication that [redacted] felt happened concerning insurance coverage and hope to see her continued care with us at Columbia Dental
We would be happy to see [redacted] again in our [redacted] office He just needs to make an appointment at his convenience when [redacted] is in the office We will be happy to reevaluate the crown and if there is an issue we would be more than happy to rectify the issue We did state this in the last response We can't do anything if [redacted] does not come in
The patient [redacted] was misinformed that her insurance would cover sedation for only extractionsWe do feel badly that [redacted] would have preferred to undergo the procedure with sedation but unfortunately her insurance denied coverage when we submitted pre-authorization Pre-authorization is done before confirming with the patient what procedures will be coveredThe reason sedation was denied was that only two teeth were being removedBecause insurance did not authorize the sedation and the doctor knew this was [redacted] wish, before the procedure the doctor informed her that he would provide a referral to the hospital that would be able to inform sedation or they could do the procedure that day with nitrousWe always try to ensure our patients is informed of all of their options before a procedure to ensure they are fully satisfied and comfortable with their care [redacted] agreed to undergo the procedure with nitrous that day and the procedure went wellThe two teeth that were removed were the two teeth scheduled to be extracted on her treatment plan, which can be confirmed by any follow up with any general dentist or in our office Again, we did give [redacted] the option for a referral and she made the choice to do this with nitrous onlyWe apologize for any miscommunication that [redacted] felt happened concerning insurance coverage and hope to see her continued care with us at Columbia Dental
We would be happy to see [redacted] again in our [redacted] office He just needs to make an appointment at his convenience when [redacted] is in the office We will be happy to reevaluate the crown and if there is an issue we would be more than happy to rectify the issue We did state this in the last response We can't do anything if [redacted] does not come in