[redacted] called last week upon answering the phone she said "yeah I'm calling to see if you have any kind of warranty on your work and my windows need to be fixed so what are you gonna do about it." Both my wife and I found [redacted] to be very rude and disrespectful every conversation that we have had with her has been riddled with lies and constant changes in her stories [redacted] has been very difficultRegardless of all of that, having been a business owner for over years we proceeded to try and help [redacted] [redacted] was told that two things are needed for a warranty claimWe would need a copy of the invoice and warranty paperwork and also we need to see the vehicle / window tintWe asked her if she could bring the car in when she finds the paper work one day Monday through Thursday between and for two minutesShe claims that she paid cash and no tax which is not trueShe also claimed that we never gave her a copy of her warranty which was also not trueShe also stated that she could not come until two Thursday's from now which would be her first day offShe asked me if her daughter could bring the car for us to see next week because she comes to town Tuesdays and Thursdays for school and we said that would be no problemAfter we see the car then we would discuss with her what could be done if anythingShe said she wanted to know now what we were going to do about it nowI restated to her that the only way that 3M will cover a warranty is if they have a copy of the warranty I proceeded to tell her that I could look up her appointment so that we could get an accurate date of when the vehicle was tinted in hopes that would help her find where she put her paperworkI asked her for her name and she told me of how many different ways people spell her name I told her that wasn't necessary, that it would be saved under her name as it is written on her drivers licenseShe made this whole process very difficultWhen I located her information in my appointment book I found out that the car was done almost years ago back on March 22, of The only information I have in my computer is the date, her name, her phone number, the make and model of the car that we tinted as well as the price that was paid ($105.93)My computer also states that [redacted] made an appointment on March 29th of to get one window re-tinted but she canceled the appointmentMy thought is if she was concerned about the tint in I'm not quite sure why she would have waited until to call us about it or the rest of the windows that were damagedHer daughter came in at noon that very same dayUpon looking at the vehicle we could see that the car was in bad shape and so was the tintThe exterior paint is bubbling and flaking off and the tint has clearly been neglected and chemically burned it also has wholes in it not due to product failureWe told her daughter that we would be in contact with her motherThat is when her daughter told us that her mother said that we were going to directly contact 3M regarding the warranty while she was here which is also not trueHer mother calls us again and tells us she wants to know what we are going to do about her carWe told her that the tint is bad but it doesn't appear to be a warranty issue even so she would need her paperwork to file a warranty claimShe didn't like anything we said to herShe said "This won't be the end of this you'll be hearing from me and you WILL be fixing this" as she hung up on meShe apparently told 3M's corporate warranty office that we have a copy of her warranty in our computer and won't give it to her [redacted] also lied and told them that we said that it was a warranty itemSo with that information 3M would have been able to complete a claim IF that information was trueWhen 3M contacted me to ask questions regarding the situation and about the condition of the tint we then explained to them everything we had already told the customerWe also relayed that we wouldn't feel comfortable having this customer at our facility given the way she has conducted herself with us every time she's contacted usWe also let them know that we no longer carry the product that was put on her car3M would then have to send her to another dealer who carries that particular 3M product IF [redacted] had a valid claim At that point it is up to 3M to make a decision based on the information gathered and their conversations with the customer as well as with us3M came to their conclusion that they couldn't warranty [redacted] car3M said that they would handle things from there and that we wouldn't have to be involvedThey must have contacted her because she then proceeded to call from her job seven times that dayWe continued to explain to her that she would have to take it up with 3MShe didn't like the out come so now she continues to lash out at us when it is no fault of ours and the matter is not in our hands
Complaint: I am rejecting this response because:First of all who's lying here? My daughter doesn't even go to college on Tuesday's and Thursday'sAnd wouldn't be in the area to bring the car on those days she goes on Mondays and Wednesday's What does the paint job on the car have to do with the tint? You're just trying to make your story sound good I never received a receipt or warranty paper work and I told 3m that when I called them I also told them that you had my name and information in your computer That you know I was there and when but you said that you didn't have a copy of the invoice or warrantyThe windows were only cleaned with windex I did call several times and got the voice mail and didn't leave a message however I only talked to you twice and a woman once I'm guessing she was your wife from the email response aboveThe only thing I said was that you would be hearing from me and I hung up I never said that you WILL fix it I did start asking other people that I know had gotten work done recently at your shop if they received a receipt and warranty papers and both said no that they did not And they also stated that the owner was arrogantAnd they were there this yearI advised them to seek a receipt and warranty paper work so they don't end up in the same situation There were also other complaints about your business online saying the same thing One woman even said she had to call the cops up there to get a receipt As you can see I'm clearly not the only one that has had the same kind of trouble with this company You can write good lies to make you look good but all the complaints say other wise Regards, [redacted]
Complaint: 11814995
I am rejecting this response because:First of all who's lying here? My daughter doesn't even go to college on Tuesday's and Thursday's. And wouldn't be in the area to bring the car on those days she goes on Mondays and Wednesday's What does the paint job on the car have to do with the tint? You're just trying to make your story sound good I never received a receipt or warranty paper work and I told 3m that when I called them I also told them that you had my name and information in your computer. That you know I was there and when but you said that you didn't have a copy of the invoice or warranty. The windows were only cleaned with windex . I did call several times and got the voice mail and didn't leave a message however I only talked to you twice and a woman once I'm guessing she was your wife from the email response above. The only thing I said was that you would be hearing from me and I hung up I never said that you WILL fix it. I did start asking other people that I know had gotten work done recently at your shop if they received a receipt and warranty papers and both said no that they did not. And they also stated that the owner was arrogant. And they were there this year. I advised them to seek a receipt and warranty paper work so they don't end up in the same situation. There were also other complaints about your business online saying the same thing One woman even said she had to call the cops up there to get a receipt. As you can see I'm clearly not the only one that has had the same kind of trouble with this company. You can write good lies to make you look good but all the complaints say other wise
Regards,
[redacted]
[redacted] called last week upon answering the phone she said "yeah I'm calling to see if you have any kind of warranty on your work and my windows need to be fixed so what are you gonna do about it." Both my wife and I found [redacted] to be very rude and disrespectful...
every conversation that we have had with her has been riddled with lies and constant changes in her stories. [redacted] has been very difficult. Regardless of all of that, having been a business owner for over 25 years we proceeded to try and help [redacted]. [redacted] was told that two things are needed for a warranty claim. We would need a copy of the invoice and warranty paperwork and also we need to see the vehicle / window tint. We asked her if she could bring the car in when she finds the paper work one day Monday through Thursday between 12 and 4 for two minutes. She claims that she paid cash and no tax which is not true. She also claimed that we never gave her a copy of her warranty which was also not true. She also stated that she could not come until two Thursday's from now which would be her first day off. She asked me if her daughter could bring the car for us to see next week because she comes to town Tuesdays and Thursdays for school and we said that would be no problem. After we see the car then we would discuss with her what could be done if anything. She said she wanted to know now what we were going to do about it now. I restated to her that the only way that 3M will cover a warranty is if they have a copy of the warranty I proceeded to tell her that I could look up her appointment so that we could get an accurate date of when the vehicle was tinted in hopes that would help her find where she put her paperwork. I asked her for her name and she told me of how many different ways people spell her name I told her that wasn't necessary, that it would be saved under her name as it is written on her drivers license. She made this whole process very difficult. When I located her information in my appointment book I found out that the car was done almost 7 years ago back on March 22, of 2010. The only information I have in my computer is the date, her name, her phone number, the make and model of the car that we tinted as well as the price that was paid ($105.93). My computer also states that [redacted] made an appointment on March 29th of 2010 to get one window re-tinted but she canceled the appointment. My thought is if she was concerned about the tint in 2010 I'm not quite sure why she would have waited until 2016 to call us about it or the rest of the windows that were damaged. Her daughter came in at noon that very same day. Upon looking at the vehicle we could see that the car was in bad shape and so was the tint. The exterior paint is bubbling and flaking off and the tint has clearly been neglected and chemically burned it also has wholes in it not due to product failure. We told her daughter that we would be in contact with her mother. That is when her daughter told us that her mother said that we were going to directly contact 3M regarding the warranty while she was here which is also not true. Her mother calls us again and tells us she wants to know what we are going to do about her car. We told her that the tint is bad but it doesn't appear to be a warranty issue even so she would need her paperwork to file a warranty claim. She didn't like anything we said to her. She said "This won't be the end of this you'll be hearing from me and you WILL be fixing this" as she hung up on me. She apparently told 3M's corporate warranty office that we have a copy of her warranty in our computer and won't give it to her. [redacted] also lied and told them that we said that it was a warranty item. So with that information 3M would have been able to complete a claim IF that information was true. When 3M contacted me to ask questions regarding the situation and about the condition of the tint we then explained to them everything we had already told the customer. We also relayed that we wouldn't feel comfortable having this customer at our facility given the way she has conducted herself with us every time she's contacted us. We also let them know that we no longer carry the product that was put on her car. 3M would then have to send her to another dealer who carries that particular 3M product IF [redacted] had a valid claim. At that point it is up to 3M to make a decision based on the information gathered and their conversations with the customer as well as with us. 3M came to their conclusion that they couldn't warranty [redacted] car. 3M said that they would handle things from there and that we wouldn't have to be involved. They must have contacted her because she then proceeded to call from her job seven times that day. We continued to explain to her that she would have to take it up with 3M. She didn't like the out come so now she continues to lash out at us when it is no fault of ours and the matter is not in our hands.
[redacted] called last week upon answering the phone she said "yeah I'm calling to see if you have any kind of warranty on your work and my windows need to be fixed so what are you gonna do about it." Both my wife and I found [redacted] to be very rude and disrespectful every conversation that we have had with her has been riddled with lies and constant changes in her stories [redacted] has been very difficultRegardless of all of that, having been a business owner for over years we proceeded to try and help [redacted] [redacted] was told that two things are needed for a warranty claimWe would need a copy of the invoice and warranty paperwork and also we need to see the vehicle / window tintWe asked her if she could bring the car in when she finds the paper work one day Monday through Thursday between and for two minutesShe claims that she paid cash and no tax which is not trueShe also claimed that we never gave her a copy of her warranty which was also not trueShe also stated that she could not come until two Thursday's from now which would be her first day offShe asked me if her daughter could bring the car for us to see next week because she comes to town Tuesdays and Thursdays for school and we said that would be no problemAfter we see the car then we would discuss with her what could be done if anythingShe said she wanted to know now what we were going to do about it nowI restated to her that the only way that 3M will cover a warranty is if they have a copy of the warranty I proceeded to tell her that I could look up her appointment so that we could get an accurate date of when the vehicle was tinted in hopes that would help her find where she put her paperworkI asked her for her name and she told me of how many different ways people spell her name I told her that wasn't necessary, that it would be saved under her name as it is written on her drivers licenseShe made this whole process very difficultWhen I located her information in my appointment book I found out that the car was done almost years ago back on March 22, of The only information I have in my computer is the date, her name, her phone number, the make and model of the car that we tinted as well as the price that was paid ($105.93)My computer also states that [redacted] made an appointment on March 29th of to get one window re-tinted but she canceled the appointmentMy thought is if she was concerned about the tint in I'm not quite sure why she would have waited until to call us about it or the rest of the windows that were damagedHer daughter came in at noon that very same dayUpon looking at the vehicle we could see that the car was in bad shape and so was the tintThe exterior paint is bubbling and flaking off and the tint has clearly been neglected and chemically burned it also has wholes in it not due to product failureWe told her daughter that we would be in contact with her motherThat is when her daughter told us that her mother said that we were going to directly contact 3M regarding the warranty while she was here which is also not trueHer mother calls us again and tells us she wants to know what we are going to do about her carWe told her that the tint is bad but it doesn't appear to be a warranty issue even so she would need her paperwork to file a warranty claimShe didn't like anything we said to herShe said "This won't be the end of this you'll be hearing from me and you WILL be fixing this" as she hung up on meShe apparently told 3M's corporate warranty office that we have a copy of her warranty in our computer and won't give it to her [redacted] also lied and told them that we said that it was a warranty itemSo with that information 3M would have been able to complete a claim IF that information was trueWhen 3M contacted me to ask questions regarding the situation and about the condition of the tint we then explained to them everything we had already told the customerWe also relayed that we wouldn't feel comfortable having this customer at our facility given the way she has conducted herself with us every time she's contacted usWe also let them know that we no longer carry the product that was put on her car3M would then have to send her to another dealer who carries that particular 3M product IF [redacted] had a valid claim At that point it is up to 3M to make a decision based on the information gathered and their conversations with the customer as well as with us3M came to their conclusion that they couldn't warranty [redacted] car3M said that they would handle things from there and that we wouldn't have to be involvedThey must have contacted her because she then proceeded to call from her job seven times that dayWe continued to explain to her that she would have to take it up with 3MShe didn't like the out come so now she continues to lash out at us when it is no fault of ours and the matter is not in our hands
Complaint: I am rejecting this response because:First of all who's lying here? My daughter doesn't even go to college on Tuesday's and Thursday'sAnd wouldn't be in the area to bring the car on those days she goes on Mondays and Wednesday's What does the paint job on the car have to do with the tint? You're just trying to make your story sound good I never received a receipt or warranty paper work and I told 3m that when I called them I also told them that you had my name and information in your computer That you know I was there and when but you said that you didn't have a copy of the invoice or warrantyThe windows were only cleaned with windex I did call several times and got the voice mail and didn't leave a message however I only talked to you twice and a woman once I'm guessing she was your wife from the email response aboveThe only thing I said was that you would be hearing from me and I hung up I never said that you WILL fix it I did start asking other people that I know had gotten work done recently at your shop if they received a receipt and warranty papers and both said no that they did not And they also stated that the owner was arrogantAnd they were there this yearI advised them to seek a receipt and warranty paper work so they don't end up in the same situation There were also other complaints about your business online saying the same thing One woman even said she had to call the cops up there to get a receipt As you can see I'm clearly not the only one that has had the same kind of trouble with this company You can write good lies to make you look good but all the complaints say other wise Regards, [redacted]
Complaint: 11814995
I am rejecting this response because:First of all who's lying here? My daughter doesn't even go to college on Tuesday's and Thursday's. And wouldn't be in the area to bring the car on those days she goes on Mondays and Wednesday's What does the paint job on the car have to do with the tint? You're just trying to make your story sound good I never received a receipt or warranty paper work and I told 3m that when I called them I also told them that you had my name and information in your computer. That you know I was there and when but you said that you didn't have a copy of the invoice or warranty. The windows were only cleaned with windex . I did call several times and got the voice mail and didn't leave a message however I only talked to you twice and a woman once I'm guessing she was your wife from the email response above. The only thing I said was that you would be hearing from me and I hung up I never said that you WILL fix it. I did start asking other people that I know had gotten work done recently at your shop if they received a receipt and warranty papers and both said no that they did not. And they also stated that the owner was arrogant. And they were there this year. I advised them to seek a receipt and warranty paper work so they don't end up in the same situation. There were also other complaints about your business online saying the same thing One woman even said she had to call the cops up there to get a receipt. As you can see I'm clearly not the only one that has had the same kind of trouble with this company. You can write good lies to make you look good but all the complaints say other wise
Regards,
[redacted]
[redacted] called last week upon answering the phone she said "yeah I'm calling to see if you have any kind of warranty on your work and my windows need to be fixed so what are you gonna do about it." Both my wife and I found [redacted] to be very rude and disrespectful...
every conversation that we have had with her has been riddled with lies and constant changes in her stories. [redacted] has been very difficult. Regardless of all of that, having been a business owner for over 25 years we proceeded to try and help [redacted]. [redacted] was told that two things are needed for a warranty claim. We would need a copy of the invoice and warranty paperwork and also we need to see the vehicle / window tint. We asked her if she could bring the car in when she finds the paper work one day Monday through Thursday between 12 and 4 for two minutes. She claims that she paid cash and no tax which is not true. She also claimed that we never gave her a copy of her warranty which was also not true. She also stated that she could not come until two Thursday's from now which would be her first day off. She asked me if her daughter could bring the car for us to see next week because she comes to town Tuesdays and Thursdays for school and we said that would be no problem. After we see the car then we would discuss with her what could be done if anything. She said she wanted to know now what we were going to do about it now. I restated to her that the only way that 3M will cover a warranty is if they have a copy of the warranty I proceeded to tell her that I could look up her appointment so that we could get an accurate date of when the vehicle was tinted in hopes that would help her find where she put her paperwork. I asked her for her name and she told me of how many different ways people spell her name I told her that wasn't necessary, that it would be saved under her name as it is written on her drivers license. She made this whole process very difficult. When I located her information in my appointment book I found out that the car was done almost 7 years ago back on March 22, of 2010. The only information I have in my computer is the date, her name, her phone number, the make and model of the car that we tinted as well as the price that was paid ($105.93). My computer also states that [redacted] made an appointment on March 29th of 2010 to get one window re-tinted but she canceled the appointment. My thought is if she was concerned about the tint in 2010 I'm not quite sure why she would have waited until 2016 to call us about it or the rest of the windows that were damaged. Her daughter came in at noon that very same day. Upon looking at the vehicle we could see that the car was in bad shape and so was the tint. The exterior paint is bubbling and flaking off and the tint has clearly been neglected and chemically burned it also has wholes in it not due to product failure. We told her daughter that we would be in contact with her mother. That is when her daughter told us that her mother said that we were going to directly contact 3M regarding the warranty while she was here which is also not true. Her mother calls us again and tells us she wants to know what we are going to do about her car. We told her that the tint is bad but it doesn't appear to be a warranty issue even so she would need her paperwork to file a warranty claim. She didn't like anything we said to her. She said "This won't be the end of this you'll be hearing from me and you WILL be fixing this" as she hung up on me. She apparently told 3M's corporate warranty office that we have a copy of her warranty in our computer and won't give it to her. [redacted] also lied and told them that we said that it was a warranty item. So with that information 3M would have been able to complete a claim IF that information was true. When 3M contacted me to ask questions regarding the situation and about the condition of the tint we then explained to them everything we had already told the customer. We also relayed that we wouldn't feel comfortable having this customer at our facility given the way she has conducted herself with us every time she's contacted us. We also let them know that we no longer carry the product that was put on her car. 3M would then have to send her to another dealer who carries that particular 3M product IF [redacted] had a valid claim. At that point it is up to 3M to make a decision based on the information gathered and their conversations with the customer as well as with us. 3M came to their conclusion that they couldn't warranty [redacted] car. 3M said that they would handle things from there and that we wouldn't have to be involved. They must have contacted her because she then proceeded to call from her job seven times that day. We continued to explain to her that she would have to take it up with 3M. She didn't like the out come so now she continues to lash out at us when it is no fault of ours and the matter is not in our hands.