Columbia National Mortgage, Inc.

I emailed [redacted] 09/21/2016 that read as follows:Good Afternoon [redacted] I hope all is well with you.  We are in receipt of your complaint filed with the Revdex.com, and we want to express our sincerest apologies for our oversight in returning your earnest money. We have...

every intention on getting this matter resolved, and returning the funds to you; please call me at [redacted] If you have any questions or concerns please call the office or email me at your convenience. Thank you,Elizabeth G[redacted] called back 09/22/2016 and I mentioned the below to her: Good Morning, [redacted]! We are in receipt of your complaint filed with the Revdex.com, and we want to express our sincerest apologies for our oversight in returning your earnest money. We have every intention on getting this matter resolved, and returning the funds to you. Please note that at this time the funds will be refunded to you today; the check will be ready before 5:30 pm. We feel that this is an amicable resolve, and hope that in the event you consider a home in the future that you would consider Mayberry Homes. Thank you in advance for understanding. [redacted] replied accepting our apology and is on her way to pick up her $1,000.00 earnest money.

To whom it may concern,Per Elizabeth G[redacted] response to my complaint...I accept her apology on behalf of [redacted]...It was [redacted]' oversight and failure to back track her incoming documents regarding our contract and transaction. However...all is forgiven as they have returned the earnest money back to me. I picked it up today...Thank you again [redacted] You are quite nice and professional! Revdex.com:
In summary referring to complaint ID [redacted], this resolution satisfactory to me.