Columbia National Mortgage

I emailed [redacted] 09/21/that read as follows:Good Afternoon [redacted] I hope all is well with you We are in receipt of your complaint filed with the Revdex.com, and we want to express our sincerest apologies for our oversight in returning your earnest moneyWe have every intention on getting this matter resolved, and returning the funds to you; please call me at [redacted] If you have any questions or concerns please call the office or email me at your convenienceThank you,Elizabeth G*** [redacted] called back 09/22/and I mentioned the below to her: Good Morning, [redacted] ! We are in receipt of your complaint filed with the Revdex.com, and we want to express our sincerest apologies for our oversight in returning your earnest moneyWe have every intention on getting this matter resolved, and returning the funds to youPlease note that at this time the funds will be refunded to you today; the check will be ready before 5:pmWe feel that this is an amicable resolve, and hope that in the event you consider a home in the future that you would consider Mayberry HomesThank you in advance for understanding [redacted] replied accepting our apology and is on her way to pick up her $1,earnest money

To Whom It May Concern:According to the EOB received from [redacted] of RI, the amount due of $was determined to be the patient's responsibility in accordance with her insurance deductible.We have responded to the patient in writing stating the explanation provided by her insurance provider She was instructed to contact [redacted] of RI if she disagrees with their assessment We also provided her with PrimaCARE's direct contact information if she has any further questions It is PrimaCARE's Patient Financial Policy, if any balance on any account is over ninety (90) days past due and three (3) invoices have been mailed out, the account will be in default and referred to a third party collections agency Patients are also encouraged to call the Billing Department to set up a payment plan to avoid this action This policy is stated on all bills sent to patients

To Whom It May Concern: To Whom It May Concern: PrimaCARE P.Cis required to maintain patient confidentiality, so we are not at liberty to disclose specific health care information or discussions regarding our patientsDespite our explanation of PrimaCARE policies and procedures regarding outstanding accounts, the complainant is apparently not yet satisfied We believe that we have followed our policies and procedures, and we regret any communication problems, misunderstanding, or inconvenience that may have occurred in this process.The complainant was provided the name and phone number for the appropriate PrimaCARE administrator in her case, and she was encouraged to call if she desired further information or discussion of her account statusSincerely, [redacted] ***, M.D.PrimaCARE, P.C.Chief Medical Officer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Please note that while I appreciate your tardy letter and explanation, you failed to provide it in a timely fashion and never sent more than a single invoice marked "final notice" before this communicationThus, you violated your own stated policy on turning over debts to a collection agency after three invoicesYou must provide this information with the first request for payment and all subsequent requests instead of waiting until a patient has to demand it via the Revdex.comYou also must ensure the patient has received three invoices, as I only received one. While I am willing to pay this balance now that proper written documentation has been provided , I am sending a rejection to ensure you understand that your processes failed and need to be addressedI will not pay random invoices that do not include clear, verifiable, written documentation like what you finally provided todayIf that is not something you are willing to provide up front, then I will notify my primary care physician that your poor billing practices are the reason for my departure Regards,
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To Whom It May Concern:According to the EOB received from [redacted] of RI, the amount due of $19.48 was determined to be the patient's responsibility in accordance with her insurance deductible.We have responded to the patient in writing stating the explanation provided by her insurance provider. ...

She was instructed to contact [redacted] of RI if she disagrees with their assessment.  We also provided her with PrimaCARE's direct contact information if she has any further questions.  It is PrimaCARE's Patient Financial Policy, if any balance on any account is over ninety (90) days past due and three (3) invoices have been mailed out, the account will be in default and referred to a third party collections agency.  Patients are also encouraged to call the Billing Department to set up a payment plan to avoid this action.  This policy is stated on all bills sent to patients.

To Whom It May Concern: To Whom It May Concern: PrimaCARE P.C. is required to maintain patient confidentiality, so we are not at liberty to disclose specific health care information  or discussions regarding our patients. Despite our explanation of PrimaCARE policies and procedures regarding outstanding accounts, the complainant is apparently not yet satisfied.  We believe that we have followed our policies and procedures, and we regret any communication problems, misunderstanding, or inconvenience that may have occurred in this process.The complainant was provided the name and phone number for the appropriate PrimaCARE administrator in her case, and she was encouraged to call if she desired further information or discussion of her account status. Sincerely,[redacted], M.D.PrimaCARE, P.C.Chief Medical Officer