We have addressed this customers concerns and feel she should respond to us directly instead of posting to the Revdex.com as we try to serve all our customers with honesty and accuracy in our work With cars some issues fail to present themselves when brought in, after customer leaves it's their responsibility to give us a call if they are having issues This customer in particular just called and we scheduled to remedy her issue right away, there was no need to report behavior in which we have no control over As with all our customers we serve quickly, honestly and accurately as possible
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I said in my letter before I had brought the car back within the days with complaints that were not satisfied at that timethis man is a machanic and should not have sold a car in this conditionI believe he was aware of the condition of this car when he sold it to mewhen I brought it in within the days he should have checked things then rather than tell me it's ok for the engine light to be on if it's not flashingwhat should I do to resolve this? is my only option to take him to court?p
Regards,
*** ***
Phone response - He came in and signed the documents, so he knew what he was paying, and it is a on time payment planThis was due to his credit, and a bank would not financeThe vehicle was inspected by a third party , and have fixed everything that needed to be fixedIn the end, I told him that
I would take the car back, and give him his money once he gets the titleI did tell him that the car needs to be in the same condition as it was when soldAs far as the sales tax, he has to file the required forms with NY State to get that refundedThat is not in my control
My car is not fixed! It still makes the noise very bad and now my car will not go forward! It goes in reverse and makes the noise when I go backwards but now won't go in drive!
addressed this customers concerns and feel she should respond to us directly instead of posting to the Revdex.com as we try to serve all our customers with honesty and accuracy in our work. With cars some issues fail to present themselves when brought in, after customer leaves it's their responsibility to give us a call if they are having issues. This customer in particular just called and we scheduled to remedy her issue right away, there was no need to report behavior in which we have no control over. As with all our customers we serve quickly, honestly and accurately as possible.
Revdex.com spoke with the company who advised that this vehicle was bought with over a 100,000 miles, however I still gave a 30 days of 1000 miles at time of sale there is nothing further I can do at this time.
We had to break the clutch loose on the rear because of the all wheel driveWe have taken care of this customer
We have addressed this customers concerns and feel she should respond to us directly instead of posting to the Revdex.com as we try to serve all our customers with honesty and accuracy in our work With cars some issues fail to present themselves when brought in, after customer leaves it's their responsibility to give us a call if they are having issues This customer in particular just called and we scheduled to remedy her issue right away, there was no need to report behavior in which we have no control over As with all our customers we serve quickly, honestly and accurately as possible
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I said in my letter before I had brought the car back within the days with complaints that were not satisfied at that timethis man is a machanic and should not have sold a car in this conditionI believe he was aware of the condition of this car when he sold it to mewhen I brought it in within the days he should have checked things then rather than tell me it's ok for the engine light to be on if it's not flashingwhat should I do to resolve this? is my only option to take him to court?p
Regards,
*** ***
Phone response - He came in and signed the documents, so he knew what he was paying, and it is a on time payment planThis was due to his credit, and a bank would not financeThe vehicle was inspected by a third party , and have fixed everything that needed to be fixedIn the end, I told him that
I would take the car back, and give him his money once he gets the titleI did tell him that the car needs to be in the same condition as it was when soldAs far as the sales tax, he has to file the required forms with NY State to get that refundedThat is not in my control
We had to break the clutch loose on the rear because of the all wheel drive. We have taken care of this customer.
My car is not fixed! It still makes the noise very bad and now my car will not go forward! It goes in reverse and makes the noise when I go backwards but now won't go in drive!
We have...
addressed this customers concerns and feel she should respond to us directly instead of posting to the Revdex.com as we try to serve all our customers with honesty and accuracy in our work. With cars some issues fail to present themselves when brought in, after customer leaves it's their responsibility to give us a call if they are having issues. This customer in particular just called and we scheduled to remedy her issue right away, there was no need to report behavior in which we have no control over. As with all our customers we serve quickly, honestly and accurately as possible.
Revdex.com spoke with the company who advised that this vehicle was bought with over a 100,000 miles, however I still gave a 30 days of 1000 miles at time of sale there is nothing further I can do at this time.