I have resolved this issue and spoke to the customer today to advise of the outcome
Columbia St Mary’s has researched complaint *** and identified that our records reflect we had billed the insurance company in a timely mannerHowever in review and contact with the Insurance company it appears that the insurance carrier does not have records of receiving the claimDue to the age of the account Columbia St Mary’s is unable to pursue collection from the insurance company on this account and the balance has been adjusted to zero
There was another account involved that the client had paid because it had been sent to collections, that followed the same criteria as indicated above I have adjusted the balance and I am refunding him
I have contacted the client to relay this information and the client was satisfied with the outcome
Hoping he follows up and lets you know, but I wanted to relay so that you had communication from Columbia St Mary’s of our actions
Thank you
*** ***
Columbia St Mary's
Patient Finance Support Supervisor
Telephone: ***
Fax:***
CONFIDENTIALITY NOTICE:
This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s)If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibitedIf you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediatelyReceipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege
January 8,
Re: Refund check
Thank you for calling me back regarding the RevDex.com Complaint ID *** and the refund that you felt you were
dueThe information you left me on my voice mail was helpful so that I could
locate and identify the issue
I have reviewed your account XXXX-XXXXXXX, which was for
a service with XXXXXXXXXX on 9/18/ You mentioned in your message today that you
had already received a refund of $40.00, but you are expecting a refund in the
amount of $Research supports that the refund of $had been requested
on 12/4/14, however in review the check didn’t actually release due to a system
issueI have corrected and requested the check to be issued for $The
refund checks are issued from Columbia St Mary’s Ministry which is Ascension
health located in IndianapolisThe check is scheduled to be issued next week
and you should receive it the week of January 19,
I apologize for any inconvenience this has caused you and
your family and ask that when you receive the check to please contact for
confirmation
Sincerely,
*** ***
Central Scheduling Supervisor
***
I just received a letter from CSM Billing clarifying that they had made a mistake with my account and have corrected itI don't know why they didn't respond to your inquiry, but in any case the problem is solved thanks to you
Thanks again,
*** ***
I have reached out to customer for compliant *** to get complete informationI have located the account being addressedColumbia St Mary's records reflect that the account mentioned had been submitted to the insurance company and no response to dateThe custoner was currently
traveling and unable to provide me complete insurance information so that I can verify the information on file and work on resolutionOnce home later today the customer will call me back with information so I can take action for resolution
Thank you
*** ***
Columbia St Marys
***
I received complaint *** requesting a refund of overpayment that client is dueI have reached out to the client to request more information as I am unable to locate any accountsi need to identify who the client is so I can locate any overpayment entitledI left the client a message
requesting a call back so that I can get more information to assist
Thank you
*** ***
Columbia St Mary's
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Upon review of our records, we show that we received payment on 03/05/that was sent to us in errorWe processed and immediately sent the payment to CSM Anesthesiologists on 03/05/as the payment was meant for their accountCSM Anesthesiologists did not process or apply this payment
correctly Because of this error, the payment is being returned to us and Ms*** will now have a credit of $with Columbia StMary’s Hospital. Unfortunately, when Ms*** spoke with both our offices and CSM Anesthesiologists, both records indicated that the other office had the payment This issue has now been resolved. I have spoken directly with the patient and explained the situation and resolution to herI asked Ms*** how she would like to handle the creditBecause these payments were made from a Health Savings Account and Ms*** has outstanding balances with Columbia StMary’s Hospital, Ms*** requested that we apply the $credit to her balances for dates of service 03/23/and 03/09/As soon as this payment is processed I will provide Ms*** with itemized bills showing services rendered and payments made for her Health Savings Account documentation. Customer Information:*** ***
*** ** *** ***
*** * ** ***
*** *** ***E-mail: *** Please contact me at *** if you have any further questions or concerns. Sincerely *** ***Patient Account Specialist***Fax 414-326-2155 The information transmitted in this message (including any attachments) is intended only for the person or persons to whom it is addressed, and may contain material that is confidential and/or privilegedAny review, retransmission, dissemination or other use of the information contained herein by persons or entities other than the intended recipient is prohibitedIf you have received this message in error, please notify the sender immediately and delete this message. CONFIDENTIALITY NOTICE:This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s)If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibitedIf you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediatelyReceipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege
I have resolved this issue and spoke to the customer today to advise of the outcome
Columbia St Mary’s has researched complaint *** and identified that our records reflect we had billed the insurance company in a timely mannerHowever in review and contact with the Insurance company it appears that the insurance carrier does not have records of receiving the claimDue to the age of the account Columbia St Mary’s is unable to pursue collection from the insurance company on this account and the balance has been adjusted to zero
There was another account involved that the client had paid because it had been sent to collections, that followed the same criteria as indicated above I have adjusted the balance and I am refunding him
I have contacted the client to relay this information and the client was satisfied with the outcome
Hoping he follows up and lets you know, but I wanted to relay so that you had communication from Columbia St Mary’s of our actions
Thank you
*** ***
Columbia St Mary's
Patient Finance Support Supervisor
Telephone: ***
Fax:***
CONFIDENTIALITY NOTICE:
This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s)If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibitedIf you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediatelyReceipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege
January 8,
Re: Refund check
Thank you for calling me back regarding the RevDex.com Complaint ID *** and the refund that you felt you were
dueThe information you left me on my voice mail was helpful so that I could
locate and identify the issue
I have reviewed your account XXXX-XXXXXXX, which was for
a service with XXXXXXXXXX on 9/18/ You mentioned in your message today that you
had already received a refund of $40.00, but you are expecting a refund in the
amount of $Research supports that the refund of $had been requested
on 12/4/14, however in review the check didn’t actually release due to a system
issueI have corrected and requested the check to be issued for $The
refund checks are issued from Columbia St Mary’s Ministry which is Ascension
health located in IndianapolisThe check is scheduled to be issued next week
and you should receive it the week of January 19,
I apologize for any inconvenience this has caused you and
your family and ask that when you receive the check to please contact for
confirmation
Sincerely,
*** ***
Central Scheduling Supervisor
***
I just received a letter from CSM Billing clarifying that they had made a mistake with my account and have corrected itI don't know why they didn't respond to your inquiry, but in any case the problem is solved thanks to you
Thanks again,
*** ***
I have reached out to customer for compliant *** to get complete informationI have located the account being addressedColumbia St Mary's records reflect that the account mentioned had been submitted to the insurance company and no response to dateThe custoner was currently
traveling and unable to provide me complete insurance information so that I can verify the information on file and work on resolutionOnce home later today the customer will call me back with information so I can take action for resolution
Thank you
*** ***
Columbia St Marys
***
I received complaint *** requesting a refund of overpayment that client is dueI have reached out to the client to request more information as I am unable to locate any accountsi need to identify who the client is so I can locate any overpayment entitledI left the client a message
requesting a call back so that I can get more information to assist
Thank you
*** ***
Columbia St Mary's
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Upon review of our records, we show that we received payment on 03/05/that was sent to us in errorWe processed and immediately sent the payment to CSM Anesthesiologists on 03/05/as the payment was meant for their accountCSM Anesthesiologists did not process or apply this payment
correctly Because of this error, the payment is being returned to us and Ms*** will now have a credit of $with Columbia StMary’s Hospital. Unfortunately, when Ms*** spoke with both our offices and CSM Anesthesiologists, both records indicated that the other office had the payment This issue has now been resolved. I have spoken directly with the patient and explained the situation and resolution to herI asked Ms*** how she would like to handle the creditBecause these payments were made from a Health Savings Account and Ms*** has outstanding balances with Columbia StMary’s Hospital, Ms*** requested that we apply the $credit to her balances for dates of service 03/23/and 03/09/As soon as this payment is processed I will provide Ms*** with itemized bills showing services rendered and payments made for her Health Savings Account documentation. Customer Information:*** ***
*** ** *** ***
*** * ** ***
*** *** ***E-mail: *** Please contact me at *** if you have any further questions or concerns. Sincerely *** ***Patient Account Specialist***Fax 414-326-2155 The information transmitted in this message (including any attachments) is intended only for the person or persons to whom it is addressed, and may contain material that is confidential and/or privilegedAny review, retransmission, dissemination or other use of the information contained herein by persons or entities other than the intended recipient is prohibitedIf you have received this message in error, please notify the sender immediately and delete this message. CONFIDENTIALITY NOTICE:This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s)If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibitedIf you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediatelyReceipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege