Columbia St. Mary's, Inc.

My Message:
At the present time, I can only pay $50 monthly. Once my other medicals bills are paid, I will gladly pay $100 monthly. Please grant me time to clear up medical expenses with other Creditors. In November 2017, I will be free from other medical obligations and able to pay more toward my medical expense with Columbia St. Mary Hospital.
I am requesting St. Mary Hospital to please make adjustments with their system and allow me the chance to handle my financial affairs.
Thank you
Lea Kyle-lewis

Our Billing Department leadership is reviewing the feedback complaint we received and will be following up directly with the  patient and further response will be sent to the Revdex.com on any actions taken related to resolution.   Thank you,[redacted]

We have received this complaint and reviewed the account. A refund of $33.03 is due and was requested on 05/03/2016. The refund will take 7-10 business days to process. I apologize for any inconvenience or delay associated with this refund.  Attached please find our detailed response sent to...

the complainant.  Thank you.

Upon review of our records, we show that we received payment on 03/05/2015 that was sent to us in error. We processed and immediately sent the payment to CSM Anesthesiologists on 03/05/2015 as the payment was meant for their account. CSM Anesthesiologists did not process or apply this payment...

correctly.  Because of this error, the payment is being returned to us and Ms. [redacted] will now have a credit of $200.49 with Columbia St. Mary’s Hospital. Unfortunately, when Ms. [redacted] spoke with both our offices and CSM Anesthesiologists, both records indicated that the other office had the payment.  This issue has now been resolved. I have spoken directly with the patient and explained the situation and resolution to her. I asked Ms. [redacted] how she would like to handle the credit. Because these payments were made from a Health Savings Account and Ms. [redacted] has outstanding balances with Columbia St. Mary’s Hospital, Ms. [redacted] requested that we apply the $200.49 credit to her balances for dates of service 03/23/2015 and 03/09/2015. As soon as this payment is processed I will provide Ms. [redacted] with itemized bills showing services rendered and payments made for her Health Savings Account documentation.   Customer Information:[redacted]
[redacted]
[redacted] **  [redacted]
[redacted]E-mail: [redacted] Please contact me at [redacted]  if you have any further questions or concerns. Sincerely [redacted]Patient Account Specialist[redacted]Fax 414-326-2155   The information transmitted in this message (including any attachments) is intended only for the person or persons to whom it is addressed, and may contain material that is confidential and/or privileged. Any review, retransmission, dissemination or other use of the information contained herein by persons or entities other than the intended recipient is prohibited. If you have received this message in error, please notify the sender immediately and delete this message. CONFIDENTIALITY NOTICE:This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s). If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibited. If you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediately. Receipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege.

A final response letter was mailed out to the complainant explaining the balance due on his account was reviewed by our organization AND his insurance company.  The remaining balance due is based on the level of coverage provided to the complainant under his insurance plan.  Our Billing department has reviewed this concern appropriately and provided a final response.  We are very sorry that we were not able to satisfy the complainant.  We cannot agree with the demand of writing off the remaining balance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Attached please find Ascension-Columbia St. Mary's Hospital's response to the complainant regarding this complaint. Columbia St. Mary's Hospital works personally with each patient to determine their eligibility for financial assistance under our financial assistance policy. For those who do not...

qualify for financial assistance and who require extra time to pay their bill, we extend payment up to 24 months without interest. In this complainant's circumstance, we extended the full 24-month period. Thank you

Revdex.com: I will require the business to state there is a zero balance before closingiI have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have reached out to customer for compliant [redacted] to get complete information. I have located the account being addressed. Columbia St Mary's records reflect that the account mentioned had been submitted to the insurance company and no response to date. The custoner was currently...

traveling and unable to provide me complete insurance information so that I can verify the information on file and work on resolution. Once home later today the customer will call me back with information so I can take action for resolution.
Thank you
[redacted]
Columbia St Marys
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
K K

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...The complaint is being directed to the clinic so that the Manager can address the issue.Thank youJ[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have addressed the concern  with the client per phone call on 6/30/15, and generated the attched letter today once I ahd all the facts in place.
Thank you
[redacted]

I just received a letter from CSM Billing clarifying that they had made a mistake with my account and have corrected it. I don't know why they didn't respond to your inquiry, but in any case the problem is solved thanks to you.
Thanks again,
[redacted]

I received complaint [redacted] requesting a refund of overpayment that client is due. I have reached out to the client to request more information as I am unable to locate any accounts. I need to identify who the client is so I can locate any overpayment entitled. I left the client a message...

requesting a call back so that I can get more information to assist.
Thank you
[redacted]
Columbia St Mary's
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Waiting to see their response.   I can provide a scanned copy of the cashed check stating full payment for account
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On the afternoon of 8/7/15 our office manager contacted the person who submitted complaint [redacted] and the two of them discussed the situation.  I...

believe the matter was resolved as the patient had requested in her original message to you.  Please contact me if you have any questions. Thank you. [redacted], Assistant Director-Operations & ComplianceMadison Medical Affiliates788 N. Jefferson St.Milwaukee, WI  53202Ph. (414) 274-6264[redacted]