Columbian Mutual Life Insurance Company

Our response to this complaint is attached. Please let us know if you have any additional questions.  Thank you.We
have completed our review of this complaint and our files.  The information as it relates to this
complaint is as follows: Policy No. [redacted] are...

non-qualified annuities purchased by [redacted] in November 1986.  According to the original applications, each child was named as annuitant with [redacted] as policy owner and [redacted] as contingent owner.Mr. [redacted] then applied for Policy No. [redacted] in June, 1988.  The policies are Universal Life policies insuring each of his children listed above.  As with the annuity contracts, the original application named Mr. [redacted] owner and [redacted] contingent owner.We were notified in October 2015 that Mr. [redacted] had passed away.  In accordance with the original applications, upon proof of death, ownership of all of the contracts changed to [redacted].Requests to surrender Policy No. [redacted] were received and processed as requested.  The checks were returned to this office however as Ms. [redacted] had expected payment of the death proceeds rather than the cash surrender value.Power of Attorney paperwork authorizing [redacted] to act on behalf of [redacted] was received in our office today and we have updated our files.We
are currently providing Ms. [redacted] copies of each of the original applications
naming the children as insured /Annuitants to show that each of these policies
were issued as originally applied for. 
Since Mr. [redacted] was not insured by any of these policies, there are
no death proceeds to be paid.

We mailed [redacted]  letter with additional information regarding the data incident.  Also, we have provided a toll-free number for her to call and speak to the Vice President of Administration to address any additional questions she may have.

We recently received your inquiry regarding the above policy and a cancelation requested by Ms. [redacted]. Our records indicate that on February 13, 2017 we received an email from Ms. [redacted] requesting information on her policy.  There was no request at that point for cancelation.  We responded...

by sending a duplicate copy of the policy to her.  On March 3, 2017 she submitted another email requesting cancelation of her policy. We require signed authorization to process a cancelation, but the Electronic Funds Transfer (EFT) should have been stopped and it was not.  On March 8, 2017, we left a voice mail message at her home advising that we needed a signed authorization to be submitted for cancelation.  There was no response from her so we mailed a letter on March 22, 2017 with the same information.  We did receive a signed cancelation request on March 30, 2017. We were unable to stop the draft as of March 30, 2017 because her April payment was already in process.  This payment drew from her account on April 3, 2017.  We have a ten business day waiting period to be sure this payment isn’t returned by the bank. We will be able to process the full termination of her policy on April 17, 2017. At that time, we will be sending her a refund check for both the March and April premium payments.   Her total refund will be $274.30.    We would be able to waive this ten day waiting period with a copy of her bank statement showing that the April 3, 2017 payment has cleared her account. Please let me know if you have any questions, or need any additional information regarding this request. Sincerely, Cheryl [redacted]             Customer Service Supervisor Ext. [redacted]                                   ...⇄ CC:  Michael [redacted] COLUMBIAN MUTUAL LIFE INSURANCE COMPANY · HOME OFFICE: [redacted] ·

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I had requested to cancelled the policies for all four of us: [redacted] S. [redacted] D. [redacted] V. [redacted], and myself [redacted]n T. [redacted] I would like to received a refund for all four policies. Please do not close this matter out until it's been resolved. Thank you in advance with this matter.
Regards,
[redacted]

This letter is in reply to a recent complaint submitted by Ms. [redacted] regarding her attempts to terminate her contract.Attached is a copy of our response to her as well as the documentation that has been forwarded to her for completion. Our records indicate we did respond to her on December 18,2015...

with the forms needed to update the ownership of her policy as the current owner is deceased.Once the completed paperwork is received and we an; able to process the ownership change,surrender paperwork will be sent to the new policy owner.If you have any questions or need any additional information, please me.Sincerely,Cheryl [redacted] Customer Service Supervisor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from the Vice President is not completely accurate.  There are indeed discrespanies between their timeframe of communication.  While I do understand that it takes time to investigate a claim that was made within two years, as I already have explained and expressed, I do not have any more medical records or documentation that I forwarded to the insurance company.  It has been over 6 months since I filed this claim and the timeliness by this insurance company is flawed.  I will personally follow up with the hospital myself to see why the insurance company has not provided my mother medical records.  I honestly believe that this insurance company does not want to pay my mother's death claim. 
Regards,
[redacted]

Your inquiry dated August 1 5, 20l7 addressed to [redacted] regarding the above referencedsupplementary contract number has been referred to me for a response.According to our records, [redacted] was a minor beneficiary under Policy Number[redacted]. His portion of the death benefit...

proceeds was being held in a supplementary contract untilhe reached the age of 18 years. [redacted] contacted Columbian Life Insurance Company on August 2,201 7 stating he was now 1 8 years old. A Beneficiary Statement was faxed to him as requested on thissame day. The form was completed and faxed back to Columbian Life on August 2, 201 7 and wasimaged to our workflow system on August 3, 2017. After obtaining a quote from our ActuarialDepartment, a check for the proceeds was requested on August 1 1, 2017 in the amount of $1,184.90 andwas mailed on August 1 5, 2017. This was processed within 8 business days of receipt of BeneficiaryStatement. Our normal processing time is 7 to 1 0 days business days. Enclosed are copies of thepayment letter and check stub.We assume this infonnation is sufficient; however, should the Revdex.com or Ms. [redacted]have any other questions concerning this; please feel free to contact me at [redacted].Sincerely,Anne [redacted], ALHCAssistant Vice President, Claims Thank you.