Complaint: [redacted] I am rejecting this response because:Mr [redacted] made the statement "The service at [redacted] began 12/18/13"This is incorrectThe first service visit was on 04/01/13, eight months prior and was followed by another appointment on 04/11/I have the appointment confirmation emailsThis point is to illustrate how long I've been dealing with this problem [redacted] did agree to extendthe warranty to the fall of but, since we don't use the fireplace during warm months, I can't comment on its function until Oct/when we started using it occasionallyIt would work for a while but would periodically turn off, requiring us to relight the pilotWe were living with it thinking maybe this was as good as it would get until last week when it shut offand wouldn't stay on at allThat's when I talked to [redacted] prior to making this complaint, and suggested what I believe is a fair resolution to this issue Regards, [redacted]
Their advertising practice is a bait and switchThey send a text message indicating they have a $diagnostic fee, which will be applied toward the total estimate if the customer chooses to have repairs madeThey quoted me $for the work, but instead of applying the $95.00, the total was $with no application of the diagnostic feeThe manager admits the wording of the text message is intentionally misleading to "compete with the other guys." He refused to refund the diagnostic fee and said "I guess some people have a different opinion of what the word 'applies' means."
Disagreement and understanding versus a trip charge vslabor charge for appliance repair work I was told work performed would be $210, but was asked to pay an additional $because I declined to move forward with a repair on another appliance I was told the $for work performed included a "diagnostic charge" plus additional labor and parts, but when I made the apptI specified the work to be performed (there as no diagnosis, the work was to replace a door gasket which the tech had available) When I disputed the charge and called the company with the tech still on site, I was told they would rip it all out if I didnt' pay The tech removed the installed gasket, and did not install the the gasket I previously had, making my oven unusable Several arguments with management later and no resolution was offered Each conversation was a rehashing of my lack of understanding and unwillingness to pay what I didn't think was agreed to
Called Columbine Appliance out to replace the igniter on my oven, typically a $40-partI didn't bother shopping around as I have had good service previously and they are local The technician shows up and replaces the part and minutes later produces a $invoice Absolutely excessive by any standard! I called to complain but the service mgr just justified their pricingBuyer beware with Columbine
I made an appointment to have my Microwave handle replacedThe service technician told me the cost and given the high price I asked that he show me how to replace the handleHe showed me and it was very helpful and cost $for the service call and the directions I mentioned my dishwasher was broken and without diagnosing the issue or doing anything to the dishwasher he tells me to buy a new oneHe then e-mails me my receipt and it was $A month later my CC statement indicates I was charged $I was charged $for him to tell me to buy a new dishwasher without providing any serviceI sent an e-mail questioning the charge and they said they could send the other invoice if it wasn't sent a month priorThey did not send the invoiceI called and someone said they would look into it and get back to me, they did notI filed a dispute with my CC company and they sided with Columbine because they provided them with the second invoiceI was not informed I was being charged th
Better Business Bureau February 27, Attn: [redacted] S County Rd Fort Collins, CO Re: [redacted] [redacted] [redacted] [redacted] To Whom it May Concern: [redacted] at the above listed address requested service online from Columbine Appliance on November 22, for two appliancesThe first appliance was a [redacted] dishwasher, model # [redacted] , with a complaint that the dishwasher would not turn on, or if it does it will begin a cycle then turn offThe second appliance was for a [redacted] microwave, model # [redacted] in which the complaint was the handle broke off He requested an appointment for November 25, Our service call for a single appliance is $89.00, for the first appliances and we give a $discount for each additional appliance there after making a second appliance charge $Our service tech arrived at the customer’s home as scheduled, at this time he diagnosed the dishwasher and found the drain pump noisy, gave an estimate of $for parts and labor which included the $Mr [redacted] declined the estimate, thus resulting in the service call for the first appliance of $Our tech proceeded to diagnose the microwave and gave an estimate of $parts and labor which included the $service callAgain, Mr [redacted] declined the repair at this time, resulting in the $service call for the second appliance, which brought the total to $The technician at this time asked for a form of payment, quoting the $as the total for both appliancesMr [redacted] gave our technician a bank card, and our technician charged that card for both appliances At this time the customer was also sent a copy of each invoice via the email address he provided to usThe customer did call in to discuss the charge on his bank card which he went over with our accounts receivable clerk, and he was told why he was charged $ At that time we thought we clarified and that was the end of the issue At a later date the customer then filed a dispute with his credit card company, which we in turn responded to by providing a copy of both invoices The credit card company had reversed charges to credit the customer back, until we provided the credit card company reviewed our invoices, at which time they reimbursed us for our services rendered Regards, Steve D [redacted] Customer Service Manager
Complaint: [redacted] I am rejecting this response because: I just discovered the error in this case to explain how I could possibly not understand why I was being charged $more than I was toldPlease take a look at the bottom of the first Image submittedThe email address is my current address [redacted] which I quoted to Terry as I new Columbine had my old email address [redacted] on file which is the address shown at the bottom of Image 2, the second invoice sent.So, Terry did send the first email Invoice for $to my correct address and then sent the second invoice for $to my old addressAgain, I was not made aware of the charge prior to being charged the fee of $89, which should have been the first Invoice according to their policyIf I remember correctly, the first appliance is $and the second appliance is $So, why then did we spend the first minutes going over the microwave and then seconds discussing the DishwasherI was charged $for the first appliance that he showed up for (microwave) and again Terry never mentioned the Dishwasher, I brought it up after the microwave discussionAgain, I would gladly pay the $for the applianceTherefore, I am asking for a $dollar refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Mr [redacted] made the statement "The service at [redacted] began 12/18/13"This is incorrectThe first service visit was on 04/01/13, eight months prior and was followed by another appointment on 04/11/I have the appointment confirmation emailsThis point is to illustrate how long I've been dealing with this problem [redacted] did agree to extendthe warranty to the fall of but, since we don't use the fireplace during warm months, I can't comment on its function until Oct/when we started using it occasionallyIt would work for a while but would periodically turn off, requiring us to relight the pilotWe were living with it thinking maybe this was as good as it would get until last week when it shut offand wouldn't stay on at allThat's when I talked to [redacted] prior to making this complaint, and suggested what I believe is a fair resolution to this issue Regards, [redacted]
Their advertising practice is a bait and switchThey send a text message indicating they have a $diagnostic fee, which will be applied toward the total estimate if the customer chooses to have repairs madeThey quoted me $for the work, but instead of applying the $95.00, the total was $with no application of the diagnostic feeThe manager admits the wording of the text message is intentionally misleading to "compete with the other guys." He refused to refund the diagnostic fee and said "I guess some people have a different opinion of what the word 'applies' means."
Disagreement and understanding versus a trip charge vslabor charge for appliance repair work I was told work performed would be $210, but was asked to pay an additional $because I declined to move forward with a repair on another appliance I was told the $for work performed included a "diagnostic charge" plus additional labor and parts, but when I made the apptI specified the work to be performed (there as no diagnosis, the work was to replace a door gasket which the tech had available) When I disputed the charge and called the company with the tech still on site, I was told they would rip it all out if I didnt' pay The tech removed the installed gasket, and did not install the the gasket I previously had, making my oven unusable Several arguments with management later and no resolution was offered Each conversation was a rehashing of my lack of understanding and unwillingness to pay what I didn't think was agreed to
Called Columbine Appliance out to replace the igniter on my oven, typically a $40-partI didn't bother shopping around as I have had good service previously and they are local The technician shows up and replaces the part and minutes later produces a $invoice Absolutely excessive by any standard! I called to complain but the service mgr just justified their pricingBuyer beware with Columbine
I made an appointment to have my Microwave handle replacedThe service technician told me the cost and given the high price I asked that he show me how to replace the handleHe showed me and it was very helpful and cost $for the service call and the directions I mentioned my dishwasher was broken and without diagnosing the issue or doing anything to the dishwasher he tells me to buy a new oneHe then e-mails me my receipt and it was $A month later my CC statement indicates I was charged $I was charged $for him to tell me to buy a new dishwasher without providing any serviceI sent an e-mail questioning the charge and they said they could send the other invoice if it wasn't sent a month priorThey did not send the invoiceI called and someone said they would look into it and get back to me, they did notI filed a dispute with my CC company and they sided with Columbine because they provided them with the second invoiceI was not informed I was being charged th
Better Business Bureau February 27, Attn: [redacted] S County Rd Fort Collins, CO Re: [redacted] [redacted] [redacted] [redacted] To Whom it May Concern: [redacted] at the above listed address requested service online from Columbine Appliance on November 22, for two appliancesThe first appliance was a [redacted] dishwasher, model # [redacted] , with a complaint that the dishwasher would not turn on, or if it does it will begin a cycle then turn offThe second appliance was for a [redacted] microwave, model # [redacted] in which the complaint was the handle broke off He requested an appointment for November 25, Our service call for a single appliance is $89.00, for the first appliances and we give a $discount for each additional appliance there after making a second appliance charge $Our service tech arrived at the customer’s home as scheduled, at this time he diagnosed the dishwasher and found the drain pump noisy, gave an estimate of $for parts and labor which included the $Mr [redacted] declined the estimate, thus resulting in the service call for the first appliance of $Our tech proceeded to diagnose the microwave and gave an estimate of $parts and labor which included the $service callAgain, Mr [redacted] declined the repair at this time, resulting in the $service call for the second appliance, which brought the total to $The technician at this time asked for a form of payment, quoting the $as the total for both appliancesMr [redacted] gave our technician a bank card, and our technician charged that card for both appliances At this time the customer was also sent a copy of each invoice via the email address he provided to usThe customer did call in to discuss the charge on his bank card which he went over with our accounts receivable clerk, and he was told why he was charged $ At that time we thought we clarified and that was the end of the issue At a later date the customer then filed a dispute with his credit card company, which we in turn responded to by providing a copy of both invoices The credit card company had reversed charges to credit the customer back, until we provided the credit card company reviewed our invoices, at which time they reimbursed us for our services rendered Regards, Steve D [redacted] Customer Service Manager
Complaint: [redacted] I am rejecting this response because: I just discovered the error in this case to explain how I could possibly not understand why I was being charged $more than I was toldPlease take a look at the bottom of the first Image submittedThe email address is my current address [redacted] which I quoted to Terry as I new Columbine had my old email address [redacted] on file which is the address shown at the bottom of Image 2, the second invoice sent.So, Terry did send the first email Invoice for $to my correct address and then sent the second invoice for $to my old addressAgain, I was not made aware of the charge prior to being charged the fee of $89, which should have been the first Invoice according to their policyIf I remember correctly, the first appliance is $and the second appliance is $So, why then did we spend the first minutes going over the microwave and then seconds discussing the DishwasherI was charged $for the first appliance that he showed up for (microwave) and again Terry never mentioned the Dishwasher, I brought it up after the microwave discussionAgain, I would gladly pay the $for the applianceTherefore, I am asking for a $dollar refund Regards, [redacted]