Columbine Roofing & Exteriors

Complaint: [redacted] I am rejecting this response because: This gentleman is a compulsive liarI have stated to complain since start of June (when warranty was still valid)He kept on ignoring this issue in the beginningFinally when he agreed his repair man [redacted] made an appointment only, never came to my houseHe lied that he came to my houseIn the whole process his contractors messed of with lot of issuesThe company should be black listed for their poor quality service and arrogant attitude of the owner Sincerely, [redacted] ***

Complaint: I am rejecting this response because: when the repair man came to my house there was no snow or ice on my roof and one again the repairman said himself that there was no ice and water shield no where on my roof I have the contract that clearly state that they will be installing the product on my roof I still expect the company to honor their contract and repair the water stains and damage to inside of my home if not we will seek legal action so they needs to honor their contract and repair the inside of my home the response from this contractor is not true what so ever no part of his response is true I am willing to send a copy the contract over to the Revdex.com for them to look over I willing to get a third party to inspect the roof and find causes of leaks and verify there no water and ice shield no where on my roof Sincerely, [redacted]

Mr [redacted] called our office and said he had a couple of water leaks in his homeWe sent our repairman to inspect immediatelyOur repairman inspected the inside and outside of his homeIt appeared that water could be leaking in from ice damming in his gutters on the west side of his houseOur repairman also reported that a few areas looked like really old water spotsThere was a foot of snow still on his roof at inspection due to our heavy record snow in March of To correct this problem we offered to install ice and water barrier over the eve areas of his houseMr [redacted] wants us to install ice and water barrier at no cost to himWhen a contract was signed with Mr [redacted] it was due to an Insurance claimOur contract clearly shows we installed ice and water barrier in the valley's and not over the eve area of the roofIt is not a code requirement and his Insurance did not pay for the installation of ice and water barrier The City inspector also approved our roof installationI offered to install ice and water barrier at our cost to help solve the problemOn a side note: Prior to us installing the roof Mr [redacted] was paid $to repair water damage to the inside of his modular house

Mr. [redacted]. I have already admitted we did not install ice and water barrier on your roof except in the valley areas. This is clearly on our contract agreement. Your insurance also did not compensate you to install it and if you wanted this it would have been added to your cost. The County of Arapahoe does not require it per their code requirements. This was not negligent on our behalf.  Once again I will agree to help your situation by adding water barrier to your roof at my cost of $575. If you have any other contractor do this it will be in the range of $ 850 to $1200. I have done my best to explain this and I hope you call me and let's get this taken care of. Regards,[redacted]-owner

Complaint: 11383322
I am rejecting this response because: when the repair man came  to my house there was no snow or ice on my roof and one again the repairman said himself that there was no ice and water shield no where on my roof I have the contract that clearly state that they will be installing the product on my roof I still expect the company to honor their contract and repair the water stains and damage to inside of my home if not we will seek legal action so they needs to honor their contract and repair  the inside of my home the response from this contractor is not true what so ever no part of his response is true I am willing to send a copy the contract over to the Revdex.com for them to look over I willing to get a third party to inspect the roof and find causes of leaks and verify there no water and ice shield no where on my roof
Sincerely,
[redacted]

[redacted],I am sorry you are not happy with my Company. We installed your windows and screens over a year ago (June 2016) and I provide a 1 year warranty for your windows. You notified us last month (July 2017) which is past your warranty period, of a missing screen on one of your windows. I tried...

to help you by sending my repairman to replace 1 screen, FREE of CHARGE and you sent him away because you changed your mind when he arrived. I offered to send him back out again, but would charge you a trip charge of $70 for his time (basically the cost of the screen) which you would not accept. We have exhausted every measure in trying to satisfy your request. Sorry this did not end on better terms. [redacted]-Owner

Revdex.com:
I would like to reject the offer of Mediation for complaint ID 11383322.
Regards,
[redacted]

Mr. [redacted] called our office and said he had a couple of water leaks in his home. We sent our repairman to inspect immediately. Our repairman inspected the inside and outside of his home. It appeared that water could be leaking in from ice damming in his gutters on the west side of his house. Our...

repairman also reported that a few areas looked like really old water spots. There was a foot of snow still on his roof at inspection due to our heavy record snow in March of 2016. To correct this problem we offered to install ice and water barrier over the eve areas of his house. Mr. [redacted] wants us to install ice and water barrier at no cost to him. When a contract was signed with Mr. [redacted] it was due to an Insurance claim. Our contract clearly shows we installed ice and water barrier in the valley's and not over the eve area of the roof. It is not a code requirement and his Insurance did not pay for the installation of ice and water barrier.  The City inspector also approved our roof installation. I offered to install ice and water barrier at our cost to help solve the problem. On a side note:  Prior to us installing the roof Mr. [redacted] was paid $6000 to repair water damage to the inside of his modular house.

Complaint: [redacted]
I am rejecting this response because: This gentleman is a compulsive liar. I have stated to complain since start of June (when warranty was still valid). He kept on ignoring this issue in the beginning. Finally when he agreed his repair man [redacted] made an appointment only, never came to my house. He lied that he came to my house. In the whole process his contractors messed of with lot of issues. The company should be black listed for their poor quality service and arrogant attitude of the owner. 
Sincerely,
[redacted]