Columbus and Central Ohio Systems, Inc.

The water at this property is provided by the City of Columbus, which charges each residential property for the Clean River Fund as well as the Storm Water chargeSo while we do not supply the water we have to bill it accordinglyThe Clean River Fund is explained as follows: “Monthly charge to
support the Wet Weather Management Plan, a 40-year, $billion capital improvement sewer programThe various improvements in the initiative, known as Project Clean Rivers, will reduce pollution from sewer overflows in waterways, reduce sewer backups into homes and bring the city department into compliance with two consent orders with the State of Ohio.” The storm water fee supports projects to reduce sewer overflow and water pollution caused by rainwater runoffThe customer would see these charges on their bill each month if they were being billed by the City of Columbus and it consistently ranges in an additional $7-$per billing cycleThis is an individually metered unit so the customer is being billed for the amount of water that is being used at the residenceWe do not charge a markup as the billing company for the use of waterIn fact the customer is paying less per ccf than they would if they were being billed directly by the city because there is a master meter at the property and the customer receives a bulk water rateThis means that the customer receives the rate being billed for the bulk water usage at the property instead of the rate they would receive for their individual per ccf usageThe master meter is only used to determine the per ccf charge

Dear Ms. [redacted], I am writing to address your complaint raised to the Revdex.com on 9/5/16.  I apologize that you have found CCOS “impossible to get ahold of.”  I see that your complaint was submitted on Monday 9/5/16, which was the Labor Day holiday and our offices were closed.  I...

reviewed your account and I do see that you left a voicemail which was returned on 9/6/16, and that a customer service representative spoke with you.  I do not show any prior contact via phone nor email on this account.  If you have been trying to reach us I want to apologize and ask that you provide the dates and times of your calls so that I can research to find the error in our system.  I also do not see where you were ever charged a late fee. I do see that you did not pay late and if a fee was applied in error I would be happy to waive it, unfortunately I do not show any such fee on your account.  I do see that we had a programming issue with the 8/1/16 billing for your community and every account was issued two bills.  The erroneous bill has been removed from your account and we sincerely apologize for the confusion.  I see that you have requested a "credit for this months charges and late fees as well as no credit reporting."  As stated prior, a late fee was not issued so there will not be a credit for that as there is nothing to credit, the erroneous double bill and associated charges have been removed from your account, (not credited but deleted entirely,) none of this was reported to any credit bureaus, so there will not be any effect any credit.  If you have any further questions or concerns please do not hesitate to contact us at [redacted] at times the call volume is very high, if you do receive our voicemail please leave a message and we will return the call.

[redacted] late fee was waived and credited from his account on 8/21/17.  A copy of the account ledger is attached, showing all billings, credits, and payments applied to the account.  I hope this solves the issue at hand.