Columbus Checkcashers

Dear Sir/Madam:Please accept this correspondence as a response on behalf of PLS Financial Services ("PLS") to the complaint submitted by [redacted] , which was forwarded by your office on September 1, 2017.As stated in our previous response, it is important to note that the decision to reimburse the customer in a situation of potential theft or fraud related to a money order falls squarely and solely on the issuing bank ("Bank"); PLS has no authority to effectuate such a decisionUpon investigating Ms [redacted] 's claims, we determined that in coordination with PLS personnel, the appropriate paperwork was submitted to the Bank so that an investigation could be initiatedAt this time, the investigation is still in process.Sincerely,Sheetal P***Director of Compliance

I am rejecting this response because:I wanted an exact date as to when I will be reimbursed my full refund for the money order that was fraudently stolen and signature was forged. I provided a copy of the police report to PLS along with the copy of the money order showing fraudent signature not authorized by my mortgage company.
Regards,
[redacted]

Dear Sir/Madam:Please accept this correspondence as a response on behalf of PLS Financial Services ("PLS") to the complaint submitted by [redacted], which was forwarded by your office on September 1, 2017.As stated in our previous response, it is important to note that the decision to reimburse...

the customer in a situation of potential theft or fraud related to a money order falls squarely and solely on the issuing bank ("Bank"); PLS has no authority to effectuate such a decision. Upon investigating Ms. [redacted]'s claims, we determined that in coordination with PLS personnel, the appropriate paperwork was submitted to the Bank so that an investigation could be initiated. At this time, the investigation is still in process.Sincerely,Sheetal P[redacted]Director of Compliance