Columbus Diesel Supply Company

Below is a letter from [redacted] lending supportive information to my complaint against Columbus Diesel Service [redacted] ***, with [redacted] was involved throughout my dealings with CDS and was a personal eye witness on several occasions[redacted]

We initially received notification that Consumer Complaint # ID [redacted] had been closedWe then received another notification that the consumer that filed the complaint had provided another responsePlease allow us to again reply to the consumer’s response and further more afford us the opportunity to ensure you that we did communicate with a professional courtesy and provided timely, accurate and specific repairs at an agreeable charge Attached you will find invoices, work orders and computer screen prints containing notes that will outline the history of the customers experience, and provide some defense for ourselves here at Columbus Diesel SupplyYou will find the first repair order in detail as to what was diagnosed and repaired The second invoice is included with a diagnosis and details of repair along with a copy of our original work sheetThe copy of the work sheet shows notation of approval by the customer on 11/In comparing the diagnosis and repairs on the second invoice, you will agree that they are unrelated to repairs from the original invoiceThe third invoice for repairs is included for your viewing as wellYou will see this dated 8/which is ten months from the last invoice, which would indicate the customer was satisfied with the previous repairsAgain you will see the diagnosis and repairs are not related to any parts or service CDS provided on previous ordersAlso provided for this invoice is a copy of the original work sheet and a screen print of the notes in the computer showing the communicated cost and approval by the customerThe final invoice attached is for warranty repairs made for the previous orderCDS replaced and serviced at no charge due to the failure of a manufacturer’s part Truck was test driven and put through an extensive observation period before it was returned to the customer with no issues or codes In conclusion I would like to believe that we have provided enough history and information to grant closure to this complaintThe consumer’s complaint indicates more than once that we never communicated the cost or nature of repairs madeThe documents attached show that we did indeed communicate at an acceptable level I’ll be the first to agree and admit to any failures, for none of us are perfect, but here at Columbus Diesel Supply we strive for “EXCELLENCE in SERVICING the CUSTOMER” which gets us pretty closeWe truly value any complaint a customer may have in hopes to provide a learning and developmental experience for our companyWith that said we still value and respect the customer which has filed this complaint and will continue to provide them and the consumers of Central Ohio area with the best diesel parts and service available Sincerely, JBrad Fry Brad Fry

From: Carolyn Adams [mailto:[email protected]] Sent: Friday, June 12, 4:PMTo: [email protected]: additional paperwork claim 10662901Thank you,Carolyn HintonCPR Drain Cleaning, IncEakin RoadColumbus, Ohio 43223Office# 614-279-

We have been providing quality diesel parts and service to the consumers of Columbus since We have an unmatched reputation in the industry when it comes to customer serviceWe have been the recipient of numerous awards and strive each day to uphold our image in the community by servicing the
customer in exemplary fashionWe have demonstrated this same level of customer service regarding this complaintWe went above and beyond in trying to resolve our customers issue and feel the services provided were communicated well and performed at an acceptable levelThere has been attempts to reach our customer via telephone and email prior to this complaint being filed, to follow up and try to assist them in some wayWe still have no response from themIn good faith we welcome and encourage the customer to contact us and communicate further on this complaint

The
attached files are Columbus Diesel Supply's response to CPR's complaint, a copy of the invoice stating the engine warranty period and a letter addressed to the Revdex.com in response to the complaintColumbus Diesel Supply is willing to cooperate in any way to help resolve this issueWe feel we have exceeded the everyday customer's expectations in providing services to CPRPlease contact me if further assistance is needed on this matter.RE: Response to ComplaintDear Sir's and Madam.We refer to your letter of complaint dated May 27,We appreciate yourconcern and efforts in submitting your letterYou have our sincerest apologies forany inconveniences you may have experiencedIt is our intent to fully satisfy ourcustomer's every need and your dissatisfaction is a major concern to ourcompany moving forwardWe pride ourselves on achieving excellence incustomer service here at Columbus Diesel Supply and uphold the highest level ofintegrity and honestyWe treat each and every customer the way we would wantto be treated as a customer ourselvesOur management staff is analyzing yourcomplaintWe are collectively working together to improve in any way possible.We value CPR Drain Cleaning as a customer and ensure you that we are doing andwill do whatever is necessary to provide you with the services you deservePleasedon't hesitate to communicate further on how we may be of assistance in thiscase or any other needs in the future.General Manager

We initially received notification that Consumer Complaint #
ID [redacted] had been closed. We then received another notification that the
consumer that filed the complaint had provided another response. Please allow
us to again reply to the consumer’s response and further more afford us the
opportunity to ensure you that we did communicate with a professional courtesy
and provided timely, accurate and specific repairs at an agreeable charge.
Attached you will find invoices, work orders and computer screen prints
containing notes that will outline the history of the customers experience, and
provide some defense for ourselves here at Columbus Diesel Supply. You will
find the first repair order in detail as to what was diagnosed and repaired.
The second invoice is included with a diagnosis and details of repair along
with a copy of our original work sheet. The copy of the work sheet shows
notation of approval by the customer on 11/18. In comparing the diagnosis and
repairs on the second invoice, you will agree that they are unrelated to
repairs from the original invoice. The third invoice for repairs is included
for your viewing as well. You will see this dated 8/18 which is ten months from
the last invoice, which would indicate the customer was satisfied with the
previous repairs. Again you will see the diagnosis and repairs are not related
to any parts or service CDS provided on previous orders. Also provided for this
invoice is a copy of the original work sheet and a screen print of the notes in
the computer showing the communicated cost and approval by the customer. The
final invoice attached is for warranty repairs made for the previous order. CDS
replaced and serviced at no charge due to the failure of a manufacturer’s part.
Truck was test driven and put through an extensive observation period before it
was returned to the customer with no issues or codes.
  In conclusion I
would like to believe that we have provided enough history and information to
grant closure to this complaint. The consumer’s complaint indicates more than
once that we never communicated the cost or nature of repairs made. The
documents attached show that we did indeed communicate at an acceptable level.
I’ll be the first to agree and admit to any failures, for none of us are perfect,
but here at Columbus Diesel Supply we strive for “EXCELLENCE in SERVICING the
CUSTOMER” which gets us pretty close. We truly value any complaint a customer
may have in hopes to provide a learning and developmental experience for our
company. With that said we still value and respect the customer which has filed
this complaint and will continue to provide them and the consumers of Central
Ohio area with the best diesel parts and service available.
 
Sincerely,
 
J. Brad Fry
 
Brad Fry

From: Carolyn Adams [mailto:[email protected]] Sent: Friday, June 12, 2015 4:31 PMTo: [email protected]: additional paperwork claim 10662901Thank you,Carolyn HintonCPR Drain Cleaning, Inc.2168 Eakin RoadColumbus, Ohio 43223Office# 614-279-3445

Below is a letter from [redacted] lending supportive information to my complaint against Columbus Diesel Service. [redacted], with [redacted] was involved throughout my dealings with CDS and was a personal eye witness on several occasions.[redacted]