They had a Schlage Single cylinder deadlock This is a very pick resistant lock Normally a locksmith would have to drill it in order to open the door Our technician was skilled & was able to pick the lock without damaging the lock The man then said they normally have to twist the lock key revolutions indicating that the lock was malfunctioning before we got there Normally it will unlock with a twist of about degrees To get the door open we had to pick the lock again If the lock had been drilled out , they would have had to replace the lock Normally the customer will tell us at the time of service if they want to buy a lock Calling the next day would normally involve another service charge plus the retail price of the lock Our tech talked to her when she called in without cursing or threatening & offered a new lock at wholesale This she did not want unless it was free He offered a free service call but she didn't want it unless the new lock was free, which we can't do She asked to talk to the supervisor but he was unavailable
We didn't break the lock. The lock was already broken. We suggested putting a new lock in. They refused. We never suggested we fix the lock. We suggested replacing it. He didn't curse or threaten her.
They had a Schlage Single cylinder deadlock. This is a very pick resistant lock. Normally a locksmith would have to drill it in order to open the door. Our technician was skilled & was able to pick the lock without damaging the lock. The man then said they normally have...
to twist the lock key 2 revolutions indicating that the lock was malfunctioning before we got there. Normally it will unlock with a twist of about 270 degrees. To get the door open we had to pick the lock again. If the lock had been drilled out , they would have had to replace the lock. Normally the customer will tell us at the time of service if they want to buy a lock. Calling the next day would normally involve another service charge plus the retail price of the lock. Our tech talked to her when she called in without cursing or threatening & offered a new lock at wholesale. This she did not want unless it was free. He offered a free service call but she didn't want it unless the new lock was free, which we can't do. She asked to talk to the supervisor but he was unavailable.
They had a Schlage Single cylinder deadlock This is a very pick resistant lock Normally a locksmith would have to drill it in order to open the door Our technician was skilled & was able to pick the lock without damaging the lock The man then said they normally have to twist the lock key revolutions indicating that the lock was malfunctioning before we got there Normally it will unlock with a twist of about degrees To get the door open we had to pick the lock again If the lock had been drilled out , they would have had to replace the lock Normally the customer will tell us at the time of service if they want to buy a lock Calling the next day would normally involve another service charge plus the retail price of the lock Our tech talked to her when she called in without cursing or threatening & offered a new lock at wholesale This she did not want unless it was free He offered a free service call but she didn't want it unless the new lock was free, which we can't do She asked to talk to the supervisor but he was unavailable
We didn't break the lock. The lock was already broken. We suggested putting a new lock in. They refused. We never suggested we fix the lock. We suggested replacing it. He didn't curse or threaten her.
They had a Schlage Single cylinder deadlock. This is a very pick resistant lock. Normally a locksmith would have to drill it in order to open the door. Our technician was skilled & was able to pick the lock without damaging the lock. The man then said they normally have...
to twist the lock key 2 revolutions indicating that the lock was malfunctioning before we got there. Normally it will unlock with a twist of about 270 degrees. To get the door open we had to pick the lock again. If the lock had been drilled out , they would have had to replace the lock. Normally the customer will tell us at the time of service if they want to buy a lock. Calling the next day would normally involve another service charge plus the retail price of the lock. Our tech talked to her when she called in without cursing or threatening & offered a new lock at wholesale. This she did not want unless it was free. He offered a free service call but she didn't want it unless the new lock was free, which we can't do. She asked to talk to the supervisor but he was unavailable.