Columbus Online Auctions

I am rejecting this response because: Saying an item is listed as "Powers on to security screenUnknown number pass code." is not the same as listing the item as "account locked"Any touchscreen Apple product can have a number pass codeThese can be reset by "factory resetting" the deviceHowever, what was not known is that the item is registered to another person, nor that the item was account lockedThe device is not usable in it's current stateThe auction company sold me a working iPodWhen an item is broken, they list the item as such, and for parts onlyI was misled to believe that this was a working device, which it is not Also, the auctioneers claim that I knew this item came from an impound lot, which is falseThis auction was listed as an "unclaimed items" auction, which often happens in this business as people will bid and "win" an item, but will never pick it up/pay for it The only information provided on where these items came from is "Idlewild Drive, Columbus, Ohio Please enter at the gate." When I picked up the item, there was a sign for pickup, but nothing about the items coming from inside a repossessed carI would have never purchased an electronic item that was taken from a repossessed car

It was clearly advertised that this phone was locked. The consumer new that this was an item found in an impounded car. All items impounded and not claimed by the last date become the property of the Police Department, Sherrifs Dept or officiating entity that becomes the default... owner. We were contracted to sell these unclaimed items. We have no background knowledge at the time of sale, and report only what we we do know. We are not permitted to speculate on how to repair any item we sell, because we simply dont know. We also do not guess at the techinical vacabulary used by any manafactuerer. We simply use only what we see, repeating words on the item or repeating words seen on the screen. We must write the descriptions for the least sophisticated consumer that may participate in the auction. We are obligated to state the condition at the moment of selling with no speculation. This item is in in good condition, that's visibily derived. It had a locked screen, this was also visibly derived and stated in the description. The consumer read the terms and agreed prior to registering to beid. The terms and conditions were again agreed to at the moment of placing the bid. It appears to me that the consumer gambled on it being an easy fix. Turned out to be beyond her ability and apparently wants us to pay the loss on her gamble. The following comments are from [redacted] of [redacted] that was assigned to this project FROM [redacted] item was advertised as follows 5th gen Apple IPod. May b 32g or 64. Unable to open. Condition:: Very Good Condition. Powers on to security screen. Unknown 4 number pass code. All items are sold as is in an auction setting. This item was sold in an auction of personal property that was abandoned in cars that were repossessed. In the description it was clear that We were unable to open the software because a 4 number pass code was needed to use devise. We advertised that the item powers on the a sercuity screen to which we did not know the pass code. We included a picture of the serial number of the ipod in the original sale. The customer contacted me at 10:15pm and informed me that the ipod was listed as stolen in the apple database. I contacted apple the next day during normal business hours and found out that the ipod WAS NOT stolen or even marked as missing in their database. I contacted customer and have included a transcript of the conversation: customer Hey ***, are you up? 10:11pm I'm the redhead who bought the ipod off you earlier today at the repo yard.10:12pm It's marked as stolen in apples database, so it's useless 10:13pm Tuesday morning [redacted] Hi. I'm trying to figure out how to help you on this iPod. Please give me a few hours this morning. I will contact you with a resolution soon. 7:55am (I contacted the customer by phone at 8:22am and received voicemail. I let her know I personally contacted apple and found out the iPod is not stolen as she claimed, it was locked as we sold it to her and offered the solutions that apple offered me. 1. Contact original owner to unlock 2. Guess locked pass code) Continued texts- customer I called customer support. The ipod is locked to the original owner's account, and unless I contact the original owner (obv. Not happening), or have the original proof of purchase, they can't remove the account lock from it. 10:05am I've restored the ipod and cleared the screen lock, but it won't let me set it up until I enter the apple care ID of the old owner 10:06 Because they have "find my ipod" turned on in their iCloud 10:06pm [redacted] In sorry but when we sold this to you it specifically said pass code was locked. It is not stolen as you texted me last night. We are not responsible for unlocking the software on the iPod. 10:11 The previous owner reported it missing and locked it. You said it had a pass code to unlock, and that I took care of. You didn't say it had an account lock and was unregisterable. 10:15 [redacted] Our auction said the pass code was locked. I never stated what needed to happen to unlock it because we didn't know or we would have unlocked it and sold it unlocked for a lot more. We are an auction house not a software or retail establishment. We sell all items as-is. Our liability ends at the item not being listed as a stolen item with apple. The item was sold as a locked iPod. I'm sorry but We do not warranty products. We are an auction house. 10:25 customer Well, I appreciate the $77 paperweight you sold me. It's unfortunate that you don't consider "reported as missing" the same as stolen. I'll be turning it into columbus police later today. 10:29 [redacted] If they have any questions, please forward my information. I'm sorry it didn't work the way we all would have preferred. 10:31 customer But thank you for your help ***. 10:31 Will do. Thanks again.10:33 end of text [redacted]

From
Kevin B., Owner of ColumbusOnline Auctions.com
" word-spacing: normal;">It
was clearly advertised that this phone was lockedThe consumer new that this
was an item found in an impounded carAll items impounded and not claimed by
the last date become the property of the Police Department, Sheriffs Dept or
officiating entity that becomes the default ownerWe
were contracted to sell these unclaimed itemsWe have no background knowledge
at the time of sale, and report only what we we do knowWe are not permitted to
speculate on how to repair any item we sell, because we simply dont knowWe
also do not guess at the techinical vacabulary used by any manafactuererWe
simply use only what we see, repeating words on the item or repeating words seen
on the screenWe must write the descriptions for the least sophisticated
consumer that may participate in the auctionWe are obligated to state the
condition at the moment of selling with no speculationThis item is in in good
condition, that's visibily derivedIt had a locked screen, this was also
visibly derived and stated in the description The
consumer read the terms and agreed prior to registering to beidThe terms and
conditions were again agreed to at the moment of placing the bid It
appears to me that the consumer gambled on it being an easy fixTurned out to
be beyond her ability and apparently wants us to pay the loss on her
gamble The
following comments are from *** of Olivers Auctions, that was assigned to
this project
FROM
*** ***
item
was advertised as follows
5th gen Apple IPodMay b 32g or Unable to
openCondition:: Very Good ConditionPowers on to security
screenUnknown number pass codeAll items are sold as is in an auction setting This
item was sold in an auction of personal property that was abandoned in cars that
were repossessed In the description it was clear that We were unable to open
the software because a number pass code was needed to use devise We
advertised that the item powers on the a sercuity screen to which we did not
know the pass code We included a picture of the serial number of the ipod in
the original sale The customer contacted me
at 10:15pm and informed me that the ipod was listed as stolen in the apple
database I contacted apple the next day during business hours and found
out that the ipod WAS NOT stolen or even marked as missing in their database I
contacted customer and have included a transcript of the
conversation:
customer
Hey *** are you up?
10:11pm
I'm the redhead who bought
the ipod off you earlier today at the repo yard.10:12pm
It's marked as stolen in
apples database, so it's useless 10:13pm
Tuesday morning
***
HiI'm trying
to figure out how to help you on this iPodPlease give me a few hours this
morningI will contact you with a resolution
soon. 7:55am
(I contacted the customer by phone at
8:22am and received voicemailI let her know I personally contacted apple and
found out the iPod is not stolen as she claimed, it was locked as we sold it to
her and offered the solutions that apple offered meContact original owner
to unlock Guess locked pass code)
Continued texts-
customer
I called customer support
The ipod is locked to the original owner's account, and unless I contact the
original owner (obvNot happening), or have the original proof of purchase,
they can't remove the account lock from it10:05am
I've restored the ipod and
cleared the screen lock, but it won't let me set it up until I enter the apple
care ID of the old owner 10:
Because they have "find my
ipod" turned on in their iCloud 10:06pm
***
In sorry but when we sold
this to you it specifically said pass code was locked It is not stolen as you
texted me last nightWe are not responsible for unlocking the software on the
iPod10:
The previous
owner reported it missing and locked it. You said it had a pass code to
unlock, and that I took care ofYou didn't say it had an account lock and was
unregisterable. 10:
***
Our auction said the pass
code was lockedI never stated what needed to happen to unlock it because we
didn't know or we would have unlocked it and sold it unlocked for a lot moreWe
are an auction house not a software or retail establishmentWe sell all items
as-isOur liability ends at the item not being listed as a stolen item with
appleThe item was sold as a locked iPodI'm sorry but We do not warranty
products We are an auction house10:
customer
Well, I appreciate the $
paperweight you sold meIt's unfortunate that you don't consider "reported as
missing" the same as stolenI'll be turning it into columbus police later
today10:
***
If they have any
questions, please forward my informationI'm sorry it didn't work the way we
all would have preferred10:
customer
But thank you for your
help *** 10:
Will
do Thanks again.10:
end of text
*** ***
***

We refunded the customers money in full on November 25th, prior to this complaint.The check went un-cashed until I received your first letter.I called the customer left a message that we had sent a check that has not been cashed for many days.The very next day they cashed the check.I have enclosed a copy of the check.Please notify me when this matter has been closed, or if you need further information.General Info: We stated that the item was returned from amazon.com for an unspecified reasonWe stated that it was either incomplete or broken, and strongly recommended the customer preview this item before biddingThe customer electronically agreed that the above information was received and as fthe reason for the return was unspecified and that it was either incomplete or broken. and the customer declined the opportunity to look at the item before bidding/buying.PLEASE NOTE: The customer unbeknownst to us had continued bidding, buying from us on other itemsWe have since turned off their bidder number to avoid further complaintsIt appears that the messages we give this customer are ignored as to conditionWe sell returned and incomplete items, stated as suchOur policy is to not do further business if a customer refuses to heed our advice, disregard the obvious acknowledgment of the statements, or agrees to terms then refuses to comply

Saying an item is listed as "Powers on to security screenUnknown number pass code." is not the same as listing the item as "account locked"Any touchscreen Apple product can have a number pass codeThese can be reset by "factory resetting" the deviceHowever, what was not known is that the item is registered to another person, nor that the item was account lockedThe device is not usable in it's current stateThe auction company sold me a working iPodWhen an item is broken, they list the item as such, and for parts onlyI was misled to believe that this was a working device, which it is not. Also, the auctioneers claim that I knew this item came from an impound lot, which is falseThis auction was listed as an "unclaimed items" auction, which often happens in this business as people will bid and "win" an item, but will never pick it up/pay for it The only information provided on where these items came from is "*** *** *** *** *** ***Please enter at the gate." When I picked up the item, there was a sign for pickup, but nothing about the items coming from inside a repossessed carI would have never purchased an electronic item that was taken from a repossessed car.Regards,
*** *** ***

From
Kevin B., Owner of ColumbusOnline Auctions.com
It
was clearly advertised that this phone was lockedThe consumer new that this
was an item found in an impounded carAll items impounded and not claimed by
the last date become the property of the Police Department, Sheriffs Dept
or
officiating entity that becomes the default owner
We
were contracted to sell these unclaimed itemsWe have no background knowledge
at the time of sale, and report only what we we do knowWe are not permitted to
speculate on how to repair any item we sell, because we simply dont knowWe
also do not guess at the techinical vacabulary used by any manafactuererWe
simply use only what we see, repeating words on the item or repeating words seen
on the screenWe must write the descriptions for the least sophisticated
consumer that may participate in the auctionWe are obligated to state the
condition at the moment of selling with no speculationThis item is in in good
condition, that's visibily derivedIt had a locked screen, this was also
visibly derived and stated in the description
The
consumer read the terms and agreed prior to registering to beidThe terms and
conditions were again agreed to at the moment of placing the bid
It
appears to me that the consumer gambled on it being an easy fixTurned out to
be beyond her ability and apparently wants us to pay the loss on her
gamble
The
following comments are from *** of Olivers Auctions, that was assigned to
this project
FROM
*** ***
item
was advertised as follows
5th gen Apple IPodMay b 32g or Unable to
open
Condition:: Very Good ConditionPowers on to security
screenUnknown number pass code
All items are sold as is in an auction setting This
item was sold in an auction of personal property that was abandoned in cars that
were repossessed In the description it was clear that We were unable to open
the software because a number pass code was needed to use devise We
advertised that the item powers on the a sercuity screen to which we did not
know the pass code We included a picture of the serial number of the ipod in
the original sale The customer contacted me
at 10:15pm and informed me that the ipod was listed as stolen in the apple
database I contacted apple the next day during business hours and found
out that the ipod WAS NOT stolen or even marked as missing in their database I
contacted customer and have included a transcript of the
conversation:
customer
Hey *** are you up?
10:11pm
I'm the redhead who bought
the ipod off you earlier today at the repo yard.10:12pm
It's marked as stolen in
apples database, so it's useless 10:13pm
Tuesday morning
***
HiI'm trying
to figure out how to help you on this iPodPlease give me a few hours this
morningI will contact you with a resolution
soon. 7:55am
(I contacted the customer by phone at
8:22am and received voicemailI let her know I personally contacted apple and
found out the iPod is not stolen as she claimed, it was locked as we sold it to
her and offered the solutions that apple offered meContact original owner
to unlock Guess locked pass code)
Continued texts-
customer
I called customer support
The ipod is locked to the original owner's account, and unless I contact the
original owner (obvNot happening), or have the original proof of purchase,
they can't remove the account lock from it10:05am
I've restored the ipod and
cleared the screen lock, but it won't let me set it up until I enter the apple
care ID of the old owner 10:
Because they have "find my
ipod" turned on in their iCloud 10:06pm
***
In sorry but when we sold
this to you it specifically said pass code was locked It is not stolen as you
texted me last nightWe are not responsible for unlocking the software on the
iPod10:
The previous
owner reported it missing and locked it. You said it had a pass code to
unlock, and that I took care ofYou didn't say it had an account lock and was
unregisterable. 10:
***
Our auction said the pass
code was lockedI never stated what needed to happen to unlock it because we
didn't know or we would have unlocked it and sold it unlocked for a lot moreWe
are an auction house not a software or retail establishmentWe sell all items
as-isOur liability ends at the item not being listed as a stolen item with
appleThe item was sold as a locked iPodI'm sorry but We do not warranty
products We are an auction house10:
customer
Well, I appreciate the $
paperweight you sold meIt's unfortunate that you don't consider "reported as
missing" the same as stolenI'll be turning it into columbus police later
today10:
***
If they have any
questions, please forward my informationI'm sorry it didn't work the way we
all would have preferred10:
customer
But thank you for your
help *** 10:
Will
do Thanks again.10:
end of text
*** ***
***

We refunded the customers money in full on November 25th, prior to this complaint.The check went un-cashed until I received your first letter.I called the customer left a message that we had sent a check that has not been cashed for many days.The very next day they cashed the
check.I have enclosed a copy of the check.Please notify me when this matter has been closed, or if you need further information.General Info: We stated that the item was returned from amazon.com for an unspecified reasonWe stated that it was either incomplete or broken, and strongly recommended the customer preview this item before biddingThe customer electronically agreed that the above information was received and as fthe reason for the return was unspecified and that it was either incomplete or broken. and the customer declined the opportunity to look at the item before bidding/buying.PLEASE NOTE: The customer unbeknownst to us had continued bidding, buying from us on other itemsWe have since turned off their bidder number to avoid further complaintsIt appears that the messages we give this customer are ignored as to conditionWe sell returned and incomplete items, stated as suchOur policy is to not do further business if a customer refuses to heed our advice, disregard the obvious acknowledgment of the statements, or agrees to terms then refuses to comply

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Go to preview so that you see what you are gettingall good

Saying an item is listed as "Powers on to security screenUnknown number pass code." is not the same as listing the item as "account locked"Any touchscreen Apple product can have a number pass codeThese can be reset by "factory resetting" the deviceHowever, what was not known is that the item is registered to another person, nor that the item was account lockedThe device is not usable in it's current stateThe auction company sold me a working iPodWhen an item is broken, they list the item as such, and for parts onlyI was misled to believe that this was a working device, which it is not.
Also, the auctioneers claim that I knew this item came from an impound lot, which is falseThis auction was listed as an "unclaimed items" auction, which often happens in this business as people will bid and "win" an item, but will never pick it up/pay for it The only information provided on where these items came from is "*** *** *** *** *** ***Please enter at the gate." When I picked up the item, there was a sign for pickup, but nothing about the items coming from inside a repossessed carI would have never purchased an electronic item that was taken from a repossessed carRegards,
*** *** ***

I am rejecting this response because:Saying an item is listed as "Powers on to security screen. Unknown 4 number pass code." is not the same as listing the item as "account locked". Any touchscreen Apple product can have a 4 number pass code. These can be reset by "factory resetting" the device. However, what was not known is that the item is registered to another person, nor that the item was account locked. The device is not usable in it's current state. The auction company sold me a working iPod. When an item is broken, they list the item as such, and for parts only. I was misled to believe that this was a working device, which it is not. Also, the auctioneers claim that I knew this item came from an impound lot, which is false. This auction was listed as an "unclaimed items" auction, which often happens in this business as people will bid and "win" an item, but will never pick it up/pay for it.  The only information provided on where these items came from is "1817 Idlewild Drive, Columbus, Ohio 43232. Please enter at the gate." When I picked up the item, there was a sign for pickup, but nothing about the items coming from inside a repossessed car. I would have never purchased an electronic item that was taken from a repossessed car.

I am rejecting this response because:
Saying an item is listed as "Powers on to security screen. Unknown 4 number pass code." is not the same as listing the item as "account locked". Any touchscreen Apple product can have a 4 number pass code. These can be reset by "factory resetting" the device. However, what was not known is that the item is registered to another person, nor that the item was account locked. The device is not usable in it's current state. The auction company sold me a working iPod. When an item is broken, they list the item as such, and for parts only. I was misled to believe that this was a working device, which it is not. 
Also, the auctioneers claim that I knew this item came from an impound lot, which is false. This auction was listed as an "unclaimed items" auction, which often happens in this business as people will bid and "win" an item, but will never pick it up/pay for it.  The only information provided on where these items came from is "1817 Idlewild Drive, Columbus, Ohio 43232. Please enter at the gate." When I picked up the item, there was a sign for pickup, but nothing about the items coming from inside a repossessed car. I would have never purchased an electronic item that was taken from a repossessed car.

It
was clearly advertised that this phone was locked. The consumer new that this
was an item found in an impounded car. All items impounded and not claimed by
the last date become the property of the Police Department, Sherrifs Dept or
officiating entity that becomes the default...

owner.
 
We
were contracted to sell these unclaimed items. We have no background knowledge
at the time of sale, and report only what we we do know. We are not permitted to
speculate on how to repair any item we sell, because we simply dont know. We
also do not guess at the techinical vacabulary used by any manafactuerer. We
simply use only what we see, repeating words on the item or repeating words seen
on the screen. We must write the descriptions for the least sophisticated
consumer that may participate in the auction. We are obligated to state the
condition at the moment of selling with no speculation. This item is in in good
condition, that's visibily derived. It had a locked screen, this was also
visibly derived and stated in the description.
 
The
consumer read the terms and agreed prior to registering to beid. The terms and
conditions were again agreed to at the moment of placing the bid.
 
It
appears to me that the consumer gambled on it being an easy fix. Turned out to
be beyond her ability and apparently wants us to pay the loss on her
gamble.
 
The
following comments are from [redacted] of [redacted] that was assigned to
this project
 
 
FROM
[redacted]
item
was advertised as follows
5th gen Apple IPod. May b 32g or 64. Unable to
open.
Condition:: Very Good Condition. Powers on to security
screen. Unknown 4 number pass code.
All items are sold as is in an auction setting.   This
item was sold in an auction of personal property that was abandoned in cars that
were repossessed.  In the description it was clear that We were unable to open
the software because a 4 number pass code was needed to use devise.  We
advertised that the item powers on the a sercuity screen to which we did not
know the pass code.  We included a picture of the serial number of the ipod in
the original sale.  The customer contacted me
at 10:15pm and informed me that the ipod was listed as stolen in the apple
database.  I contacted apple the next day during normal business hours and found
out that the ipod WAS NOT stolen or even marked as missing in their database.  I
contacted customer and have included a transcript of the
conversation:
customer
Hey [redacted], are you up?
 10:11pm
I'm the redhead who bought
the ipod off you earlier today at the repo yard.10:12pm
It's marked as stolen in
apples database, so it's useless 10:13pm
Tuesday morning 
[redacted]
Hi. I'm trying
to figure out how to help you on this iPod. Please give me a few hours this
morning. I will contact you with  a resolution
soon. 7:55am
(I contacted the customer by phone at
8:22am and received voicemail. I  let her know I personally contacted apple and
found out the iPod is not stolen as she claimed, it was locked as we sold it to
her and offered the solutions that apple offered me. 1. Contact original owner
to unlock 2. Guess locked pass code)
Continued texts-
customer
I called customer support.
The ipod is locked to the original owner's account, and unless I contact the
original owner (obv. Not happening), or have the original proof of purchase,
they can't remove the account lock from it. 10:05am
I've restored the ipod and
cleared the screen lock, but it won't let me set it up until I enter the apple
care ID of the old owner 10:06
Because they have "find my
ipod" turned on in their iCloud 10:06pm
[redacted]
In sorry but when we sold
this to you it specifically said pass code was locked.  It is not stolen as you
texted me last night. We are not responsible for unlocking the software on the
iPod. 10:11
The  previous
owner reported it missing and locked it. You said it had a pass code to
unlock, and that I took care of. You didn't say it had an account lock and was
unregisterable. 10:15
[redacted]
Our auction said the pass
code was locked. I never stated what needed to happen to unlock it because we
didn't know or we would have unlocked it and sold it unlocked for a lot more. We
are an auction house not a software or retail establishment. We sell all items
as-is. Our liability ends at the item not being listed as a stolen item with
apple. The item was sold as a locked iPod. I'm sorry but We do not warranty
products.  We are an auction house. 10:25
customer
Well, I appreciate the $77
paperweight you sold me. It's unfortunate that you don't consider "reported as
missing" the same as stolen. I'll be turning it into columbus police later
today. 10:29
[redacted]
If they have any
questions, please forward my information. I'm sorry it didn't work the way we
all would have preferred. 10:31
customer
But thank you for your
help [redacted].  10:31
Will
do.  Thanks again.10:33
end of text
[redacted]
[redacted]

It
was...

clearly advertised that this phone was locked. The consumer new that this
was an item found in an impounded car. All items impounded and not claimed by
the last date become the property of the Police Department, Sherrifs Dept or
officiating entity that becomes the default owner.
 
We
were contracted to sell these unclaimed items. We have no background knowledge
at the time of sale, and report only what we we do know. We are not permitted to
speculate on how to repair any item we sell, because we simply dont know. We
also do not guess at the techinical vacabulary used by any manafactuerer. We
simply use only what we see, repeating words on the item or repeating words seen
on the screen. We must write the descriptions for the least sophisticated
consumer that may participate in the auction. We are obligated to state the
condition at the moment of selling with no speculation. This item is in in good
condition, that's visibily derived. It had a locked screen, this was also
visibly derived and stated in the description.
 
The
consumer read the terms and agreed prior to registering to beid. The terms and
conditions were again agreed to at the moment of placing the bid.
 
It
appears to me that the consumer gambled on it being an easy fix. Turned out to
be beyond her ability and apparently wants us to pay the loss on her
gamble.
 
The
following comments are from [redacted] of [redacted] that was assigned to
this project
 
 
FROM
[redacted]
item
was advertised as follows
5th gen Apple IPod. May b 32g or 64. Unable to
open.
Condition:: Very Good Condition. Powers on to security
screen. Unknown 4 number pass code.
All items are sold as is in an auction setting.   This
item was sold in an auction of personal property that was abandoned in cars that
were repossessed.  In the description it was clear that We were unable to open
the software because a 4 number pass code was needed to use devise.  We
advertised that the item powers on the a sercuity screen to which we did not
know the pass code.  We included a picture of the serial number of the ipod in
the original sale.  The customer contacted me
at 10:15pm and informed me that the ipod was listed as stolen in the apple
database.  I contacted apple the next day during normal business hours and found
out that the ipod WAS NOT stolen or even marked as missing in their database.  I
contacted customer and have included a transcript of the
conversation:
customer
Hey [redacted], are you up?
 10:11pm
I'm the redhead who bought
the ipod off you earlier today at the repo yard.10:12pm
It's marked as stolen in
apples database, so it's useless 10:13pm
Tuesday morning 
[redacted]
Hi. I'm trying
to figure out how to help you on this iPod. Please give me a few hours this
morning. I will contact you with  a resolution
soon. 7:55am
(I contacted the customer by phone at
8:22am and received voicemail. I  let her know I personally contacted apple and
found out the iPod is not stolen as she claimed, it was locked as we sold it to
her and offered the solutions that apple offered me. 1. Contact original owner
to unlock 2. Guess locked pass code)
Continued texts-
customer
I called customer support.
The ipod is locked to the original owner's account, and unless I contact the
original owner (obv. Not happening), or have the original proof of purchase,
they can't remove the account lock from it. 10:05am
I've restored the ipod and
cleared the screen lock, but it won't let me set it up until I enter the apple
care ID of the old owner 10:06
Because they have "find my
ipod" turned on in their iCloud 10:06pm
[redacted]
In sorry but when we sold
this to you it specifically said pass code was locked.  It is not stolen as you
texted me last night. We are not responsible for unlocking the software on the
iPod. 10:11
The  previous
owner reported it missing and locked it. You said it had a pass code to
unlock, and that I took care of. You didn't say it had an account lock and was
unregisterable. 10:15
[redacted]
Our auction said the pass
code was locked. I never stated what needed to happen to unlock it because we
didn't know or we would have unlocked it and sold it unlocked for a lot more. We
are an auction house not a software or retail establishment. We sell all items
as-is. Our liability ends at the item not being listed as a stolen item with
apple. The item was sold as a locked iPod. I'm sorry but We do not warranty
products.  We are an auction house. 10:25
customer
Well, I appreciate the $77
paperweight you sold me. It's unfortunate that you don't consider "reported as
missing" the same as stolen. I'll be turning it into columbus police later
today. 10:29
[redacted]
If they have any
questions, please forward my information. I'm sorry it didn't work the way we
all would have preferred. 10:31
customer
But thank you for your
help [redacted].  10:31
Will
do.  Thanks again.10:33
end of text
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