Complaint: ***
I am rejecting this response because: I have sent emails to MrFolkerson prior to me terminating the lease, letting him know my actionsI will be sending my evidence within hrsI do not have the cabability to send it via computerI will be sending the evidence to the Revdex.com via certified mailDue to the holiday Inwas not able to provide it by todayThank you for your time
Regards,
*** ***
May 13, 2015 RE: *** ** *** *** ***, Killeen Dear Ms.***, We received the complaint information regarding *** ** *** and the home she rented at *** ***, Killeen from Folkerson Property Management, LtdFolkerson
Property Management, Ltdresponded to all repair requests and we frequently left door tags requesting access or that the keyless deadbolt be left unlocked so we could use a pass keyFolkerson Property Management, Ltdrepresentatives were never granted access as allowed by the leaseOnce we secured possession of *** ***, Killeen, we did not find evidence of any leaks, no evidence of any animal living in the attic and no evidence of peeling paintThis confirms our on-site inspections during MsHamilton's tenancyWe did find some loose acoustic on the garage ceiling caused by heat and ageWe did not receive a written notice from MsHamilton that she intended to vacateWe received an estimate for the carpet cleaning but have not received an invoice indicating that the carpets were cleanThe lawn required edging and we mowed the yard again during MsHamilton's unoccupied tenancy at no chargeIf we can receive some paid invoices, we should be able to mitigate some of the chargesRegretfully, the home required a lot of specific task cleaning to prepare for future tenants, cleaning that was the tenant's responsibility Please let us know if we may be of further assistance. Cordially *** ***
August 7, 2015 Dispute Resolution Specialist Revdex.com 1005 La Posada Drive Austin, Texas 78752 RE: [redacted] Dear Ms. [redacted], We received the complaint information regarding [redacted]....
[redacted] and the home she rented at [redacted] from [redacted] Property Management, Ltd. After reviewing the letter from Ms. [redacted], it appears that it would be better for all if Ms. [redacted] spent less time in deceit, denial, and disapproval and more time in helping to rent [redacted]. Ms. [redacted] didn't just move her niece and three children into [redacted] in violation of the lease. Ms. [redacted] moved the family into the home she was renting without consulting the rental agency. This was done despite strong wording in the Texas Apartment Association lease to the contrary and a separate letter which she signed that said she could be evicted for housing others beyond several days. Ms. [redacted] already owns a very large home on a secluded cul-de-sac in Harker Heights. She has a well-paying job as a senior nurse at a local hospital. Rather than suffering personal sacrifice by renting a small, clean home for her niece and family, she placed the burden of charity on the property owner's shoulders without their knowledge. And, Ms. [redacted]'s feelings of charity cost the homeowner dearly. The air conditioner filter had not been changed and was clogged. Service techs were running calls for clogged commodes, over-tightened faucet handles, and other issues. The front garden was redone and graded towards the house — a drainage issue. Plants were removed and weed block, bright blue carpet, is showing through. Chicken wire covering wood frames was left laying in the grass, tree limbs had grown into the chimney box and roof over the back patio, debris was left all over the back porch and back yard, baseboards were dusty, outside windows dirty, window sills dusty, soap sm left on parts of tubs, some light fixtures were dusty and "buggy," plumbing fixtures had calcium build-up, the back screen door had a square cut out of the screen for pet entry and the home reeked. Appropriate requests for pets were not presented and pets were not authorized. We had to replace the carpets and pad and scrub the slab because of pet odor. We ultimately had to clean the inside air conditioner coil because of the consistent dirty filter. We cleaned food splatters off kitchen cabinets; cleaned scuffs off walls, door jambs and from around light switches; and scrubbed dirt out of the corners of linoleum. And, much more cleaning was required. We replaced the side-by-side refrigerator because the through-the-door water dispenser was allowed to overflow to the point that it rusted the front door. We required utilities to complete the work and continue to need utilities to maintain and show the home while we search for another tenant. Ms. [redacted] has been very vocal about being evicted from [redacted]. She has aired her complaints to neighbors of [redacted] and others who would listen to her side of the story. Some of her complaints have been quite caustic and have reached the ears of those who would have rented the home and chose not to lease. It is not allowed in the State of Texas to collect double rent so once we rent the home, Ms. [redacted] is free of further rent after the new lease is signed. Finally, Ms. [redacted]'s comments of this company's harshness to others should be addressed. Last year, [redacted] Property Management, Ltd. gave more than $40,000 in monetary and charitable donations quietly and anonymously. We provided families scholarships to parochial schools, we helped local churches with special projects, we wrote large checks to help fight diseases that were affecting our friend's grand children and we helped to house a number of families at our expense. Our friends, our tenants in good standing, our work associates and our contractors can testify to our moral obligations to the community. For that matter, the [redacted] household has had front row seat to the way we handle business as [redacted] has been a consistent contractor of ours for almost two decades. We did not charge for the refrigerator, air conditioner coil, pet violations and tried to mitigate the expenses the best we could in all circumstances. We believe we have been more than fair to Ms. [redacted] and she should pay the money she owes. [redacted] Property Management, Ltdwww.[redacted].com
We received the complaint information regarding [redacted] and her tenancy at [redacted]. The policy at Folkerson Property Management, Ltd. is to provide a final walk-through when we have adequate and proper notice, we conduct checkouts prior to the tenant relinquishing the...
keys and possession of the home. Our records indicate that the [redacted] family rented the Amarillo home more than two years ago, has been sent the final itemized security accounting by both Folkerson Property Management, Ltd. In multiple timely fashions, and by the collection agency. We have sent more than eight notices to the [redacted] family both regular mail, delivery confirmation and signed by Mr. [redacted]. Damages to [redacted] Killeen by the [redacted] family are not at issue. The home needed to be cleaned, filters needed to be changed, carpets were heavily soaked with pet urine and marked with feces stains. We believe the charges to be accurate, fair and should be paid.
We received the complaint from [redacted] regarding his security deposit refund for [redacted]. 'We responded to [redacted]'s concerns a month ago and portions dons of that response are applicable to [redacted]'s current complaints. We reviewed [redacted]'s six concerns...
regarding the security deposit for [redacted] — cleaning, services performed, activity at the home, age, air filiters, another walk-through - and have audited the file, carefully. We endeavored to answer his questions thoughtfully and complete Cleaning—We found multiple items that needed cleaning or further effort and some of these areas were pointed out to [redacted] on the checkout. In particular, some of the outside windows needed to be cleaned; some switches and light plates need to be cleaned; multiple scratches and gouges on walls, baseboards, and door frames; cobwebs in corners of ceilings and walls, food splatters on baseboards and cabinets in kitchen area; food caked and rusted drip pans; dirty oven, grease and debris behind the oven; grease on adjoining cabinets to oven; noodles and sauces on the side of the oven; calcium deposits on kitchen sink, calcium deposits and stains inside stainless-steel dishwasher; food and debris splatters on island kitchen cabinets; tops of ceiling fan blades and motors dusty; calcium deposits on plumbing fixtures; urine stains at base of commodes; heavily-stained toilet seats; marks on walls throughout the home and both master shower and hall tub need extensive cleaning of soap sm and calcium buildup. [redacted] opted to not clean the home and turned in the house keys with two months remaining on the lease.
Complaint: [redacted]
I am rejecting this response because:we never received an email from [redacted]. In fact, he never responded to our emails. It is very easy to hit reply and print screen and then state you sent the email when in fact you really didn't. [redacted] never responded to our emails. In fact he only emails us when it pertains to him. I will send his emails and all the dates I received from him when I get back in country and get back to my emails. I am out of country and working solely with limited WIFI. He sent us a email approximately two weeks ago asking us to remove our lawn mower from the garage because of the new tenant. We were surprised a tenant was even pending because he never called any of my prospective tenants back nor responded to my previous email referencing those tenants. I will send copies of those messages from all those prospective tenants who kept writing me to tell me not only was he ever in the office but he was never calling them or emailing them back. They even sent messages through [redacted]s website since the house does not state pending on his website. However, he still never responded. When I emailed him about this as his job is to find a tenant in a reasonable amount of time, he never replied to me either. He also sent us an email two weeks ago telling us maintenance crew couldn't get into the home because the keyless lock was locked in which I simply replied we didn't have access to that lock either. If the maintenance people couldn't get in to a keyless lock and [redacted] can't get into a keyless lock, how could we? Just another excuse for delaying the amount of time it takes him to get his house prepared. Yes we did try setting up a close out. In fact, I will send several emails regarding that and several phone calls to him. Yet he send this fictitious print out of something he supposedly sent? My lawyer is able to make that same email as well as anyone else. Let's see if [redacted] can show his computer and the date it was sent to my lawyer. Because I can show my lawyer my computer and email and everything I have from [redacted]. yes we were living with people in Copperas Cove. That is a correct statement. The closing date was pushed back for various reasons and we were already moved out of the [redacted] home. That was out of our control. There were many factors which I emailed [redacted] why I was moving out. I initially thought I would be stationed in Texas for two years (due to my assignment) however after I signed the lease and went to training with the Military I found out I would not get a replacement for three-four years. I thought I could suck up all them obnoxious dogs next door for one more year but when I found out I was gonna be there longer I decided I would just retire out of Texas and get my own home away from everyone and not deal with all them dogs. I know normally Military tours are typically three years but I was on a special assignment only being two years. But since their are no other candidates that have finished school, I will be in Texas longer than anticipated. Our home is still listed on his site as active with no pending tenant as he states. If this were true, then why would it not state pending as all his other homes state this too. I have two other co-workers that have had the same problem with [redacted] and their homes are still not rented out. Interesting all these complaints about his company and he blames the tenant all the time. I did my part. I even told him I would do my part till he finds a tenant. We mowed the grass, trimmed the bushes, cleaned the home frequently, sprayed.. despite moving out. Until he told us two weeks ago that we had to remove our stuff not allowing us anymore to take over the care of the home as his team prepares for the new tenant. Hopefully, he doesn't send me a bill for his preparation or not doing those things anymore since I have the email of him telling me to remove it all. We are even paying rent still. So we are doing our part yet no communication from him. I had several renters with excellent credit, no animals, etc that have been trying to contact him and wanted to move in last week yet he never emails, or calls them back. I will send that info when I get back into country in another two weeks. This is just ridiculous. How long does he have a potential candidate for renting the home? It's been two weeks. His company does a background and credit check within 24 hours and lets you know right away and you sign a lease. Once you sign the lease you are a tenant not a potential tenant anymore. I have coworkers who used [redacted] and they had the same problems. [redacted] never did the walk through and never sent a response. Communication is everything!!! It's been two weeks since he emailed us. So does he have a tenant or does he not? Why has he not communicated with us? Or called any potential tenants back? If you are actively seeking a renter then you should be responding to them. He is not even doing the simple things he should be doing.
Regards,
[redacted] & [redacted]
We received the complaint information regarding [redacted] and his tenancy at [redacted] We found a few inaccuracies in SSG [redacted] letter. 1) Mr. [redacted] states that the unauthorized pet was at [redacted] for a week. Surprisingly, we found...
numerous chew toys, gnawed soup bones and 30-40 piles of dog excrement in the small back yard. Twenty or more children's toys were chewed into pieces, the lawn furniture was destroyed, the handles on the ice chest were chewed off, a regulation-sized football had canine punctures, "kiddie" swimming pools were chewed on and there were piles of dog and cat hair throughout the home. 2) In addition to the dog, the [redacted] had an unauthorized cat as well. Mr. [redacted] claims that the cat was a stray and had jumped in through a window. We found cat excrement throughout the home and a cat-urine stench in all the carpets. After a week of checking on the home, we noticed that the cat had been locked up in the home with a small bowl of food and water. There was a tremendous amount of rubbish left in the home and the cat was hiding amongst the piles, eating its own excrement and finding water where it could. We trapped the cat and turned the animal over to city services. We also found two fully used cat litter boxes, two bags of cat treats, a box of new cat litter and a cat scratching toy. We don't believe that stray cats travel with their own litter boxes. 3) Mr. [redacted] claims that we did not repair the roof. We did. Same day we found the dog. 4) SSG [redacted] 1s` SGT call was returned same day. He called once. Maybe twice.5) Folkerson Property Management, Ltd does not historically complete rental reference checks for other rental agencies. The potential for liability is too great. But if we did provide that service, what would we say? "Unauthorized dog destroyed back yard and parts of home. Unauthorized cat destroyed carpets. Bags of rotting food left in kitchen, garbage strewn throughout home.....?" 6) Finally, the Texas Apartment Lease that the [redacted] signed governs future communication. And, Mr. [redacted] statement that the rent check was left on an office floor for two weeks is a complete fabrication. The rent check was held pending potential legal action for eviction. Once possession of the home was transferred, we deposited the check for rent owed. Mr. [redacted] mentioned prominently and several times that he was deployed and in a combat zone. We have tremendous respect for the military, we are a product of the military, and have served many military owners and tenants in our 40 years of business. But, we have a lot of respect for others who quietly give grace, compassion and dedication to others in their service of work or personal lives. We have respect for the New Mexico state trooper that patrols 80 miles of desolation with no immediate back-up, the priest that convinced first responders to lift a wrecked truck high enough so that he could climb under and administer Last Rites to a dying driver and an executive for a U.S. Congressman that scours area nursing homes on her own time in search of veterans that need help with benefits. We respect a lot of people, Mr. [redacted]. Damages to [redacted] were not an accident. Lease violations were not beyond your control. The owner of this property deserved better. Itemized security deposit dispersal that was sent to you will show the way forward.
Complaint: ***
I am rejecting this response because: I have sent emails to MrFolkerson prior to me terminating the lease, letting him know my actionsI will be sending my evidence within hrsI do not have the cabability to send it via computerI will be sending the evidence to the Revdex.com via certified mailDue to the holiday Inwas not able to provide it by todayThank you for your time
Regards,
*** ***
May 13, 2015 RE: *** ** *** *** ***, Killeen Dear Ms.***, We received the complaint information regarding *** ** *** and the home she rented at *** ***, Killeen from Folkerson Property Management, LtdFolkerson
Property Management, Ltdresponded to all repair requests and we frequently left door tags requesting access or that the keyless deadbolt be left unlocked so we could use a pass keyFolkerson Property Management, Ltdrepresentatives were never granted access as allowed by the leaseOnce we secured possession of *** ***, Killeen, we did not find evidence of any leaks, no evidence of any animal living in the attic and no evidence of peeling paintThis confirms our on-site inspections during MsHamilton's tenancyWe did find some loose acoustic on the garage ceiling caused by heat and ageWe did not receive a written notice from MsHamilton that she intended to vacateWe received an estimate for the carpet cleaning but have not received an invoice indicating that the carpets were cleanThe lawn required edging and we mowed the yard again during MsHamilton's unoccupied tenancy at no chargeIf we can receive some paid invoices, we should be able to mitigate some of the chargesRegretfully, the home required a lot of specific task cleaning to prepare for future tenants, cleaning that was the tenant's responsibility Please let us know if we may be of further assistance. Cordially *** ***
August 7, 2015 Dispute Resolution Specialist Revdex.com 1005 La Posada Drive Austin, Texas 78752 RE: [redacted] Dear Ms. [redacted], We received the complaint information regarding [redacted]....
m left on parts of tubs, some light fixtures were dusty and "buggy," plumbing fixtures had calcium build-up, the back screen door had a square cut out of the screen for pet entry and the home reeked. Appropriate requests for pets were not presented and pets were not authorized. We had to replace the carpets and pad and scrub the slab because of pet odor. We ultimately had to clean the inside air conditioner coil because of the consistent dirty filter. We cleaned food splatters off kitchen cabinets; cleaned scuffs off walls, door jambs and from around light switches; and scrubbed dirt out of the corners of linoleum. And, much more cleaning was required. We replaced the side-by-side refrigerator because the through-the-door water dispenser was allowed to overflow to the point that it rusted the front door. We required utilities to complete the work and continue to need utilities to maintain and show the home while we search for another tenant. Ms. [redacted] has been very vocal about being evicted from [redacted]. She has aired her complaints to neighbors of [redacted] and others who would listen to her side of the story. Some of her complaints have been quite caustic and have reached the ears of those who would have rented the home and chose not to lease. It is not allowed in the State of Texas to collect double rent so once we rent the home, Ms. [redacted] is free of further rent after the new lease is signed. Finally, Ms. [redacted]'s comments of this company's harshness to others should be addressed. Last year, [redacted] Property Management, Ltd. gave more than $40,000 in monetary and charitable donations quietly and anonymously. We provided families scholarships to parochial schools, we helped local churches with special projects, we wrote large checks to help fight diseases that were affecting our friend's grand children and we helped to house a number of families at our expense. Our friends, our tenants in good standing, our work associates and our contractors can testify to our moral obligations to the community. For that matter, the [redacted] household has had front row seat to the way we handle business as [redacted] has been a consistent contractor of ours for almost two decades. We did not charge for the refrigerator, air conditioner coil, pet violations and tried to mitigate the expenses the best we could in all circumstances. We believe we have been more than fair to Ms. [redacted] and she should pay the money she owes. [redacted] Property Management, Ltdwww.[redacted].com
[redacted] and the home she rented at [redacted] from [redacted] Property Management, Ltd. After reviewing the letter from Ms. [redacted], it appears that it would be better for all if Ms. [redacted] spent less time in deceit, denial, and disapproval and more time in helping to rent [redacted]. Ms. [redacted] didn't just move her niece and three children into [redacted] in violation of the lease. Ms. [redacted] moved the family into the home she was renting without consulting the rental agency. This was done despite strong wording in the Texas Apartment Association lease to the contrary and a separate letter which she signed that said she could be evicted for housing others beyond several days. Ms. [redacted] already owns a very large home on a secluded cul-de-sac in Harker Heights. She has a well-paying job as a senior nurse at a local hospital. Rather than suffering personal sacrifice by renting a small, clean home for her niece and family, she placed the burden of charity on the property owner's shoulders without their knowledge. And, Ms. [redacted]'s feelings of charity cost the homeowner dearly. The air conditioner filter had not been changed and was clogged. Service techs were running calls for clogged commodes, over-tightened faucet handles, and other issues. The front garden was redone and graded towards the house — a drainage issue. Plants were removed and weed block, bright blue carpet, is showing through. Chicken wire covering wood frames was left laying in the grass, tree limbs had grown into the chimney box and roof over the back patio, debris was left all over the back porch and back yard, baseboards were dusty, outside windows dirty, window sills dusty, soap s
We received the complaint information regarding [redacted] and her tenancy at [redacted]. The policy at Folkerson Property Management, Ltd. is to provide a final walk-through when we have adequate and proper notice, we conduct checkouts prior to the tenant relinquishing the...
keys and possession of the home. Our records indicate that the [redacted] family rented the Amarillo home more than two years ago, has been sent the final itemized security accounting by both Folkerson Property Management, Ltd. In multiple timely fashions, and by the collection agency. We have sent more than eight notices to the [redacted] family both regular mail, delivery confirmation and signed by Mr. [redacted]. Damages to [redacted] Killeen by the [redacted] family are not at issue. The home needed to be cleaned, filters needed to be changed, carpets were heavily soaked with pet urine and marked with feces stains. We believe the charges to be accurate, fair and should be paid.
We received the complaint from [redacted] regarding his security deposit refund for [redacted]. 'We responded to [redacted]'s concerns a month ago and portions dons of that response are applicable to [redacted]'s current complaints. We reviewed [redacted]'s six concerns...
m and calcium buildup. [redacted] opted to not clean the home and turned in the house keys with two months remaining on the lease.
regarding the security deposit for [redacted] — cleaning, services performed, activity at the home, age, air filiters, another walk-through - and have audited the file, carefully. We endeavored to answer his questions thoughtfully and complete Cleaning—We found multiple items that needed cleaning or further effort and some of these areas were pointed out to [redacted] on the checkout. In particular, some of the outside windows needed to be cleaned; some switches and light plates need to be cleaned; multiple scratches and gouges on walls, baseboards, and door frames; cobwebs in corners of ceilings and walls, food splatters on baseboards and cabinets in kitchen area; food caked and rusted drip pans; dirty oven, grease and debris behind the oven; grease on adjoining cabinets to oven; noodles and sauces on the side of the oven; calcium deposits on kitchen sink, calcium deposits and stains inside stainless-steel dishwasher; food and debris splatters on island kitchen cabinets; tops of ceiling fan blades and motors dusty; calcium deposits on plumbing fixtures; urine stains at base of commodes; heavily-stained toilet seats; marks on walls throughout the home and both master shower and hall tub need extensive cleaning of soap s
Complaint: [redacted]
I am rejecting this response because:we never received an email from [redacted]. In fact, he never responded to our emails. It is very easy to hit reply and print screen and then state you sent the email when in fact you really didn't. [redacted] never responded to our emails. In fact he only emails us when it pertains to him. I will send his emails and all the dates I received from him when I get back in country and get back to my emails. I am out of country and working solely with limited WIFI. He sent us a email approximately two weeks ago asking us to remove our lawn mower from the garage because of the new tenant. We were surprised a tenant was even pending because he never called any of my prospective tenants back nor responded to my previous email referencing those tenants. I will send copies of those messages from all those prospective tenants who kept writing me to tell me not only was he ever in the office but he was never calling them or emailing them back. They even sent messages through [redacted]s website since the house does not state pending on his website. However, he still never responded. When I emailed him about this as his job is to find a tenant in a reasonable amount of time, he never replied to me either. He also sent us an email two weeks ago telling us maintenance crew couldn't get into the home because the keyless lock was locked in which I simply replied we didn't have access to that lock either. If the maintenance people couldn't get in to a keyless lock and [redacted] can't get into a keyless lock, how could we? Just another excuse for delaying the amount of time it takes him to get his house prepared. Yes we did try setting up a close out. In fact, I will send several emails regarding that and several phone calls to him. Yet he send this fictitious print out of something he supposedly sent? My lawyer is able to make that same email as well as anyone else. Let's see if [redacted] can show his computer and the date it was sent to my lawyer. Because I can show my lawyer my computer and email and everything I have from [redacted]. yes we were living with people in Copperas Cove. That is a correct statement. The closing date was pushed back for various reasons and we were already moved out of the [redacted] home. That was out of our control. There were many factors which I emailed [redacted] why I was moving out. I initially thought I would be stationed in Texas for two years (due to my assignment) however after I signed the lease and went to training with the Military I found out I would not get a replacement for three-four years. I thought I could suck up all them obnoxious dogs next door for one more year but when I found out I was gonna be there longer I decided I would just retire out of Texas and get my own home away from everyone and not deal with all them dogs. I know normally Military tours are typically three years but I was on a special assignment only being two years. But since their are no other candidates that have finished school, I will be in Texas longer than anticipated. Our home is still listed on his site as active with no pending tenant as he states. If this were true, then why would it not state pending as all his other homes state this too. I have two other co-workers that have had the same problem with [redacted] and their homes are still not rented out. Interesting all these complaints about his company and he blames the tenant all the time. I did my part. I even told him I would do my part till he finds a tenant. We mowed the grass, trimmed the bushes, cleaned the home frequently, sprayed.. despite moving out. Until he told us two weeks ago that we had to remove our stuff not allowing us anymore to take over the care of the home as his team prepares for the new tenant. Hopefully, he doesn't send me a bill for his preparation or not doing those things anymore since I have the email of him telling me to remove it all. We are even paying rent still. So we are doing our part yet no communication from him. I had several renters with excellent credit, no animals, etc that have been trying to contact him and wanted to move in last week yet he never emails, or calls them back. I will send that info when I get back into country in another two weeks. This is just ridiculous. How long does he have a potential candidate for renting the home? It's been two weeks. His company does a background and credit check within 24 hours and lets you know right away and you sign a lease. Once you sign the lease you are a tenant not a potential tenant anymore. I have coworkers who used [redacted] and they had the same problems. [redacted] never did the walk through and never sent a response. Communication is everything!!! It's been two weeks since he emailed us. So does he have a tenant or does he not? Why has he not communicated with us? Or called any potential tenants back? If you are actively seeking a renter then you should be responding to them. He is not even doing the simple things he should be doing.
Regards,
[redacted] & [redacted]
We received the complaint information regarding [redacted] and his tenancy at [redacted] We found a few inaccuracies in SSG [redacted] letter. 1) Mr. [redacted] states that the unauthorized pet was at [redacted] for a week. Surprisingly, we found...
numerous chew toys, gnawed soup bones and 30-40 piles of dog excrement in the small back yard. Twenty or more children's toys were chewed into pieces, the lawn furniture was destroyed, the handles on the ice chest were chewed off, a regulation-sized football had canine punctures, "kiddie" swimming pools were chewed on and there were piles of dog and cat hair throughout the home. 2) In addition to the dog, the [redacted] had an unauthorized cat as well. Mr. [redacted] claims that the cat was a stray and had jumped in through a window. We found cat excrement throughout the home and a cat-urine stench in all the carpets. After a week of checking on the home, we noticed that the cat had been locked up in the home with a small bowl of food and water. There was a tremendous amount of rubbish left in the home and the cat was hiding amongst the piles, eating its own excrement and finding water where it could. We trapped the cat and turned the animal over to city services. We also found two fully used cat litter boxes, two bags of cat treats, a box of new cat litter and a cat scratching toy. We don't believe that stray cats travel with their own litter boxes. 3) Mr. [redacted] claims that we did not repair the roof. We did. Same day we found the dog. 4) SSG [redacted] 1s` SGT call was returned same day. He called once. Maybe twice.5) Folkerson Property Management, Ltd does not historically complete rental reference checks for other rental agencies. The potential for liability is too great. But if we did provide that service, what would we say? "Unauthorized dog destroyed back yard and parts of home. Unauthorized cat destroyed carpets. Bags of rotting food left in kitchen, garbage strewn throughout home.....?" 6) Finally, the Texas Apartment Lease that the [redacted] signed governs future communication. And, Mr. [redacted] statement that the rent check was left on an office floor for two weeks is a complete fabrication. The rent check was held pending potential legal action for eviction. Once possession of the home was transferred, we deposited the check for rent owed. Mr. [redacted] mentioned prominently and several times that he was deployed and in a combat zone. We have tremendous respect for the military, we are a product of the military, and have served many military owners and tenants in our 40 years of business. But, we have a lot of respect for others who quietly give grace, compassion and dedication to others in their service of work or personal lives. We have respect for the New Mexico state trooper that patrols 80 miles of desolation with no immediate back-up, the priest that convinced first responders to lift a wrecked truck high enough so that he could climb under and administer Last Rites to a dying driver and an executive for a U.S. Congressman that scours area nursing homes on her own time in search of veterans that need help with benefits. We respect a lot of people, Mr. [redacted]. Damages to [redacted] were not an accident. Lease violations were not beyond your control. The owner of this property deserved better. Itemized security deposit dispersal that was sent to you will show the way forward.