Columbus Real Estate Pros

We appreciate the concerns of this customer and, while we do not agree with all the assertions made here, we are doing our best to be accommodating Again, in our response, several items were outlined as action steps by our business to improve and meet the demands for real-time communications with clients and customers We are uncertain how this is dismissive; quite the opposite, we take providing a high level of service seriously A message was sent to this customer as well to connect them with their assigned portfolio manager; again, this is not dismissive but rather making a genuine effort to address their concerns to the best of our ability We, like any business, will make missteps but we hope that it is clear that we are taking the steps to address their concerns and are again personally reaching out to listen to the concerns of this customer and do our best to address their concerns

reimbursement of the security deposit of the last renters
Being charged for eviction fees for which I have purchased a protection plan
Doing unecessary repairs on my house without authorization...which has been discussed on many occasions

I am a current tenant and I have been living in the home for years nowI have called, emailed to get my carpet changed and no responseIt has been almost a year since I took the initiative to walk into their office to speak to the property manager, but she was in a "meeting"I was told I would receive a call from her and till this day no callOur Kitchen linoleum floor is torn and very old, again I have asked to have it changed/repaired, no responseOn 4/9/I received an email from the new portfolio manager stating that he needed to schedule a walk through on 4/11/for our move out at the end of the monthWHAT? I immediately responded to the emailI haven't notified anyone I would be moving out nor has anyone notified me I should move out and whyTill the day no responseI have called/left voicemails to this portfolio manager multiple times since the emailNo response yetI called again to the direct number and hit the tenant/emergency optionSomeone assured me I would receive a call back, nothing yetIt is very frustrating to work with this property management company

I gave notice to RealEstate Pros on January 26, that I will not be continuing their service of managing my property at *** *** Ave#*** Cleveland, OH after my current tenant, *** ***, moves out on March 31, Consequently they are now holding payment for the month of February in the amount of $in which they sent the monthly statement but did not deposit any funds into my account I have sent two emails to Brett S*** about this missing payment and no response

I hired RealEstatePros.com to manage my rental property They company has erroneously charged my account as and expense for the tenants pet fee reducing money's owed to me The company gave made the same mistake consecutive months I have made several attempt to contact my direct agent as well as other agents and the owner without resolve The agents have made no attempt to communicate with me on the progress or correct the issue by sending me the money's owed I have also not received reimbursement for water or sewer the bill

On the 14th June I closed and on a *** *** with large and big units in Cleveland OhioTowards the end of June around the 20th June I signed a PM property management with *** *** Management Pros (sometimes called by the name of *** *** Management Pros ), all based on the legal and professional representations of Karen F* claiming they are a reputable and highly professional PM property management also in the city of Cleveland
I have agreed to a higher management fee then usual flat rate of 79$ per unit which is a lot higher then the average in the PM industry
Karen has appointed Evan P*** as the PM manager on ground for my units in Cleveland
There started to be many misunderstandings and lack of proper update in a timely manner about the situation of the units and especially of the *** *** the vacant unit which was the first priority to urgently advertise and start to rent it out
As the misunderstandin

I have a signed contract from March of the states inspections, including pictures will be taken of the property they are managing for meOnce these inspections were not done I notified the companyThey acknowledged they did not fulfill the contract, but refuse to discuss it any furtherI have tried several times over the last month and inquiries have been ignored
In conjunction with the above contract, another was signed allowing the company to manage the propertyThere is a notice in this contract that states:
"NOTICE: DO NOT Turn ANY utilities off! This may cause major delays & future billing issuesTenants will be required to transfer all utilities into their names prior to moving inTo ensure a smooth transition owners should schedule final readings on all utilities prior to Tenant move ins."
This was not done, as I received a delinquency notice from the City of Columbus, stating the water/sewage was still in my name and I was responsib

There had been previous concerns with billing and communication regarding their service and we missed our chance to stop our contract at a year so we decided it was in our best interest to pay the roughly $termination fee to end their service than wait more monthsWe hand delivered a day notice on 2/29/and requested if there was anything else needed On 3/28/I again stopped in due to no response from phone calls to verify that everything was on schedule to terminate in days I was at that point notified that both renter and tenant had to complete an electronic termination agreement This email was not received until April 14th which was days past our termination date At that point we were still requesting our tenants $in security deposit and our $in operating expense back from themWe received only $back We followed up with calls (again with no response) and emails on 5/and 5/requesting why we were shorted $

Attached, please find additional documentation requested:- Management Agreement between myself & Real Estate Pros- Lease Agreement for my property in Fairview Park- Termination Letter of my Agreement with REP- Documents REP is requiring be signed to terminate contract - "Mutual Release"- My
email response to "Mutual Release"Thank you!

We appreciate this customer who has been a good tenant and, unfortunately, seems to have affected by what would appear to be a confluence of miscommunication and circumstance As a whole and a company policy, we do not allow tenants to make deductions from rent for utility charges or
maintenance charges We believe that there was a miscommunication or misunderstanding between our staff and this customer regarding this issue and, unfortunately, it caused a chain reaction which caused the automated late fees to be applied to this tenant's account.We do apologize for this unforeseen issue as well as any communication issues as they pertain to a departed staff member At this point, all corrections have been made to the tenant's account and we show them to be in good standing; we surely have appreciated their business and understanding

Awesome work on getting my ac fixed

Real Estate Pros (Property Management Pros) were contracted to manage my rental property We terminated the contract with them by way of mutual release that was signed by all parties in August of Per the agreement Real Estate Pros was to turn the security deposit over to us Thus far they have not and after SEVERAL attempts to contact them, I am getting no communication back I'm finding that we are being treated much like others that have filed complaints

I have found this company to be negligent in their customer serviceI have lived in my current residence, which is under their management, for years I have NEVER received a phone call back on any messages I have left for them with questions I have had I have only been able to speak to a person if I was lucky enough to have someone answer the phone when I callUsually it is a voicemail telling yo to leave a messageI have tried to gain assistance using email I have NEVER received a response from my emails Last winter my furnace went out and it took them week to have someone contact me to get it repaired If you have to deal with this company because your landlord has chosen them I am sorry If you own the property and are looking to rent, please know that from the lesee's point of view, this company is worthless and taking your money while delivering no service

The only good this company did was to find me a decent tenant and I would gladly have paid them a fee for that but they were incompetent, had property managers turn over in less than years and spent my moeny without communicating for work that did not need to be done in many cases They still have not released my tenant's deposit of $to me despite numeroud unanswered communications

Our portfolio manager will call the complainant again today (1.26.16) Unfortunately, there are ongoing disputes and, in the interest of avoiding confusion or additional disputes which can easily result from verbal communications, we have tried to exchange written (email) communications which the complainant seems unwilling to exchange As for the production of onerous records not required of us by anything in writing, specifically the lease agreement, we will not be honoring those requests

Simply saying inaccurate and trying to avoid accountability is not a good nor acceptable answerThe details are in the other emails and I am not going to re-hash the same information again
Again, there are many other "clients" of theirs that they have apparently done the same thing and the same treatment and the company's reviews are mostly negativeWith this amount of negative feedback on this company, is basically saying everyone else (other clients) are wrong an that Real Estate Pros is always right
I will leave it at thisWe have lost money that the company was negligent in managing our propertyOther people need to know the truth and to make a good decision on working with this company in the future and I am hoping the Revdex.com rating and response will give them this opportunity

We appreciate the response of the complainant albeit inaccurate There is no skewed timeline of events nor any misrepresentation of events and certainly nothing "corrupt" Rather, the former client has made unilateral demands for things not outlined in the service contract they signed
and then are upset about our company not providing service we're not required to provide The itemizations provided by the owner statements are not only more than adequate and were supported by additional communication; they are contractually all that is required If maintenance is performed, the Home Depot charges are to account for the material costs of those repairsBased on having a national contractor account with Home Depot as a material provider, the sheer volume of the statement from which these charges were derived would make it impossible to deliver the type of detail which the former client demanded This is precisely why it is not something ever promised and is not in the contractThe former client has also been provided an explanation on numerous occasions; there was not a lack of communication but rather a refusal to accept the information provided or acknowledge the terms of the contract they sign that is now inaccurately being portrayed as a failure to communicate As far as not removing the charges from her account, it is unfortunate but clear that, in spite of numerous explanations, the former client either continues to not understand the mechanics of maintenance billing on the property they own or refuses to acknowledge the logical and correct explanation provided In short, the property is years old so it is not inconceivable that the property would need maintenance Things break, wear out, need fixed; this is simply part of being a landlord Everything cannot be blamed on the tenants but that is exactly what the former client (complainant) directed us to do The work was done on the owner's (complainant's) property which they, not our company own In essence, their property was enriched and problems were addressed Someone has to pay for that work but, by doing as the owner/complainant believes we should have done which is remove the charges from her account, we would, in essence, been paying for the work on the property they own and upon which they made the decision to rent and be a landlord We cannot see clear to understand why our company would pay for the work on a property we do not own nor did we make the decision to rent; that is both illogical and inequitable It is also not outlined in the contract that the complainant signed but seems to disregard both in its function and their expectations The complainant is completely correct in that our business chose to resign their account This was not due a refusal to communicate or otherwise; it was due to an inability to deliver the service in the manner they expected because those expectations involved our company our business paying for repairs on a property we do not own and then being left to try to collect the money for those repairs from the tenant, some of which those assessments as directed by the owner we simply did not and do not agree It involved providing arduous volumes of communication and documentation which are not and were never promised or contractually outlined Finally, the relationship seemed to be punctuated by an individual's refusal to acknowledge or accept some of the basic mechanics of their decision to be a landlord and rent out an 85-year old property and the likelihood of maintenance as it pertains to both meeting the basic expectations of renters paying a fair market rent and providing general functionality of a property Those are the true reasons our business resigned this account and, in summary, it would seem that our business has been expected to subsidize a homeowner's decision to be a landlord As to the supposed double deposit, this simply did not happen and no one has ever been able to provide any type of documentation otherwise other than the self-serving statement being made by the tenant to imply that they had paid more money than had That statement was made to the former client and complainant so the validity of that aspect of this complaint is highly questionable, especially considering the complete absence of any documentation to show the alleged double payment.In summary, our company has done nothing wrong and this issue boils down to an individual who chose to rent their 85-year old home which would not sell and did not properly account for the maintenance aspect of being a landlord and made an incorrect determination that, because things needed to be fixed, that our company and the tenants had done something wrong While the inability to reach an agreement is disappointing, this situation was and continues to be untenable as we cannot see our business capitulating to the unrealistic, unreasonable, and non-contractual demands of this former client We do, however, surely wish them the best with their home

I recommend working with this company, they really went above and beyond to help me resolve any issuesAnytime I enter the office, everyone has been so nice to me!

I recommend working with this company, they really went above and beyond to help me resolve any issuesAnytime I enter the office, everyone has been so nice to me!

My lease ended at the end of April At the same time the owner of the property's contract with Real Estate Pros also ended Real Estate Pros refuses to acknowledge that the contact ended and continues to bill me They also refuse to refund my security deposit They simply ignore all of my calls, emails and letters They do the same to the property owner