Columbus State Community College

[redacted] ’s complaint to the Revdex.com raises multiple issues regarding his application for Federal Student Aid for the 2017-academic year that need to be addressedI will attempt to do so in the order in which Mr [redacted] lists them in his complaint“You previously sent me a form asking me who all resided in my residenceOn that form I confirmed that the woman I had children with does reside in that residenceWe are not married.”aMr [redacted] ’s application for Federal Student Aid for the 2016-academic year was also selected for the verification processAs part of that process he submitted the 2016-Household Verification Form on occasions, once on May 22, and again on May 29, On both of those forms he lists [redacted] as his “spouse” and indicates that she attends Ohio State UniversityIn addition, on May 22, and May 29, 2016, Mr [redacted] submitted Wage Verification Forms to Columbus State Community CollegeOn both of those forms he indicated his spouse did not workOn the 2017-Household Verification Form submitted on April 14, 2017, he lists [redacted] [redacted] as a member of the household but lists her as “other”However, whether or not Mr [redacted] and Ms [redacted] are legally married is irrelevant in the determination of Mr [redacted] ’s eligibility for Federal Student AidBased on Mr [redacted] ’s application for Federal Student Aid, documents submitted to Columbus State Community College, and the his statement in his Revdex.com complaint she is a legitimate adult member of the household for both yearsTherefore he is required by federal regulation to submit income information for her as part of the verification processIf she did not file a Federal Income Tax Return then he may submit an IRS Non-filers Statement for her to document thatThat statement may be obtained by accessing www.irs.gov and clicking on “Get a Tax Transcript” under the “Tool” buttonIt may also be requested by calling 1-800- 908-9946.bSince Ms [redacted] is a member of Mr [redacted] ’s household her income during must be included in the calculation of Mr [redacted] ’s eligibility for Federal Student AidTherefore determination of her potential income is essential to that processThe importance of confirming this information is increased due to the fact that Mr [redacted] reports that he had no income during but provides support for himself and others“How can a school restrict financial aid and tell someone what classes they can and cannot take?” Federal regulations regarding the awarding and disbursement of Title IV Federal Student Aid funds mandate that only those courses that apply to a student’s declared program of study are considered in determining a student’s financial aid eligibility each semesterThe following is quoted from Volume 1, Chapter 1, page 18, of the 2016-Federal Student Aid Handbook issued by the U.SDepartment ofEducation: “If a student is enrolled in courses that do not count toward his degree, certificate, or other recognized credential, they cannot be used to determine enrollment status unless they are eligible remedial coursesThis means you cannot award the student aid for classes that do not count toward his degree, certificate, or other recognized credential.” Mr [redacted] states twice in his complaint that he just wants “to take my classes and transfer them over to OSU ” This statement raises the issue of whether or not the student is degree seeking at Columbus State Community CollegeIf he is not, then based on federal regulations he is not eligible for Title IV Federal Student Aid at the collegeHis concern with not being able to take whatever classes he chooses to further escalates this issueThe student will need to submit a statement indicating if he is degree seeking at Columbus State Community College, and if so, what program of study he is pursuing Columbus State Community College is responsible for awarding and disbursing Federal Student Aid in a manner that is compliant with all applicable federal regulationsAt times the process can be confusing and frustrating for studentsI am happy to meet with Mr [redacted] in person at a time of mutual availability to assist him in resolving the remaining outstanding issues affecting his eligibility for financial aid at Columbus State for the 2017-academic yearI can reached by telephone at [redacted] or by e-mail at [redacted] David MM***Director of Financial AidColumbus State Community College

I am forwarding this complaint to the Office of Academic Affairs They will send their findings to me and I will respond to this complaint with their findings to youThank you,Linda Shinn

Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaintRevdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution ServicesWe appreciate the patience and understanding of the parties Complaint Details Date Filed: 6/16/Date Opened: 06/16/Date Closed: N/A Consumer’s Additional Information Regarding Complaint: You are currently requesting tax returns to determine financial aid eligibility for me from someone who is not one of the following: A spouse A dependent A parent Legal Guardian You previously sent me a form asking me who all resided in my residenceOn that form I confirmed that the woman I had children with does reside in that residenceWe are not marriedShe is also a in Medical School at Ohio State University therefore, it would be unlikely she would have tax returns although legally she is not obligated to provide them becauseWE ARE NOT MARRIED and she is not one the individuals listed above as per the Federal Aid website! I contacted your financial aid office to inquire about what should be done in order to resolve thisand as usual you insisted she should provide said documents that do not exist or she should be removed from the formI asked the form be re-sentThis has not been doneYour school seems to be inadequate on many levelsThis is essentially no different than asking a room mate to submit their tax returns because we live under the same roof and rent at the same homeThere is also the issue of how you handle financial aid which quite frankly I would be curious to dig into when I get the time and see if it is actually legalHow can a school restrict financial aid and tell someone what classes they can and cannot take? OSU does not seem to be able to do this or enforce this policy yet you do???? Whats different?? Is it because no one has complained??? No push back??? People go along with it not realizing the school actually may be overstepping their boundaries??? There is something inherently wrong with this schoolI need a resolution for the financial aid and I need to not have to ask you againI am sincerely tired of communicating with youI just want to take my classes and transfer them over to OSU in peacePlease stop telling me that the reason you are requesting tax returns from someone who is not married to me and is not a guardian or a legal dependent is because the government needs itBecause that is demonstrably false...Consumer’s New Desired Resolution: I need a resolution for the financial aid and I need to not have to ask you againI am sincerely tired of communicating with youI just want to take my classes and transfer them over to OSU in peacePlease stop telling me that the reason you are requesting tax returns from someone who is not married to me and is not a guardian or a legal dependent is because the government needs itBecause that is demonstrably false...Thanks

As of this morning from a process standpoint this has been resolved. Both SPNursing classes were cancelled in the system (this will remove all notation from a transcript standpoint), the account was re-billed (SPaccount now shows a zero balance-see below). The past-due fees
restriction was removed by the Business Office.DrMartin M.Associate VP for Academic Affairs***

October 4, 2016 *** *** *** ** *** *** *** ** ***RE: CID #
*** Dear Mr***, Our records indicate you enrolled and registered for two (2) classes at Columbus State Community College on August 20, You also registered to participate in the Payment Deferral Option for the autumn semester, which allowed for your tuition to be deferred until October 24, Participation in the Payment Deferral Option required payment of $115, agreement to the terms and conditions, and request the charge be billed to your student accountThe courses you were registered for are as follows:DEV Basic Math and Pre-Algebra dropped on September 30, 2015DEV Advanced Reading dropped on September 30, 2015 Both classes were dropped after the refund deadline of September 21, 2015, for the Autumn semesterThis resulted in a ‘W’ (Withdrawal) on your transcript and no refund of tuition and fees. An email, dated October 30, 2015, was sent and advised the Payment Deferment Option was past due and to please call if unable to pay and needed to make other arrangementsOn November 23, 2015, we received your request for Payment Arrangement. We emailed you the form to fill out and return, but did not receive the completed request form nor did we receive a monthly payment.On February 25, and May 23, 2016, we sent an invoice letter to your address on file. This letter indicated you were to either pay your balance in full or to set up a Payment Arrangement within days of the letterThe letter further advised if no action was taken, the account would be sent to collections with the Ohio Attorney General’s officeYour account is currently in collection status with the Ohio Attorney General’s OfficePlease contact the Office of the Attorney General at 1-888-665-to obtain your account balance and make paymentIf you have extenuating circumstances that prevented you from dropping your classes during the 100% refund period, you may be eligible to file for a Tuition Refund Appeal with the Office of the registrarFollow this link for more information: http://www.cscc.edu/services/recordsandregistration/tuition-refund.shtmlIf you have any further questions please feel free to contact me, or for questions regarding the Tuition Refund Request process Mary Bwould be more than happy to assist and can be reached at *** *** Sincerely, Carla MR| Assistant DirectorCashiers & Student AccountingCOLUMBUS STATE COMMUNITY COLLEGEEast Spring Street| Columbus, OH 43215*** *** * ***

I am rejecting this response because:
I have still not heard anything from Columbus state and have sent the appropriate paperwork I was told to send by the financial aid office
Regards,
Danario Richardson

I have forwarded this complaint to the appropriate department on campus. I will send their response ASAP.Thank you,

*** *** complaint to the Revdex.com raises multiple issues regarding his application for Federal Student Aid for the 2017-academic year that need to be addressedI will attempt to do so in the order in which Mr*** lists them in his complaint“You previously sent me a form asking me who all resided in my residenceOn that form I confirmed that the woman I had children with does reside in that residenceWe are not married.”aMr***’s application for Federal Student Aid for the 2016-academic year was also selected for the verification processAs part of that process he submitted the 2016-Household Verification Form on occasions, once on May 22, and again on May 29, On both of those forms he lists *** *** as his “spouse” and indicates that she attends Ohio State UniversityIn addition, on May 22, and May 29, 2016, Mr*** submitted Wage Verification Forms to Columbus State Community College. On both of those forms he indicated his spouse did not workOn the 2017-2018 Household Verification Form submitted on April 14, 2017, he lists *** *** as a member of the household but lists her as “other”However, whether or not Mr*** and MsTaylor are legally married is irrelevant in the determination of Mr***’s eligibility for Federal Student AidBased on Mr***’s application for Federal Student Aid, documents submitted to Columbus State Community College, and the his statement in his Revdex.com complaint she is a legitimate adult member of the household for both yearsTherefore he is required by federal regulation to submit income information for her as part of the verification processIf she did not file a Federal Income Tax Return then he may submit an IRS Non-filers Statement for her to document thatThat statement may be obtained by accessing www.irs.gov and clicking on “Get a Tax Transcript” under the “Tool” buttonIt may also be requested by calling *** ***bSince Ms*** is a member of Mr***’s household her income during must be included in the calculation of Mr***’s eligibility for Federal Student AidTherefore determination of her potential income is essential to that processThe importance of confirming this information is increased due to the fact that Mr*** reports that he had no income during but provides support for himself and others“How can a school restrict financial aid and tell someone what classes they can and cannot take?” Federal regulations regarding the awarding and disbursement of Title IV Federal Student Aid funds mandate that only those courses that apply to a student’s declared program of study are considered in determining a student’s financial aid eligibility each semesterThe following is quoted from Volume 1, Chapter 1, page 18, of the 2016-Federal Student Aid Handbook issued by the U.SDepartment ofEducation: “If a student is enrolled in courses that do not count toward his degree, certificate, or other recognized credential, they cannot be used to determine enrollment status unless they are eligible remedial coursesThis means you cannot award the student aid for classes that do not count toward his degree, certificate, or other recognized credential.” Mr*** states twice in his complaint that he just wants “to take my classes and transfer them over to OSU…” This statement raises the issue of whether or not the student is degree seeking at Columbus State Community CollegeIf he is not, then based on federal regulations he is not eligible for Title IV Federal Student Aid at the college. His concern with not being able to take whatever classes he chooses to further escalates this issueThe student will need to submit a statement indicating if he is degree seeking at Columbus State Community College, and if so, what program of study he is pursuing Columbus State Community College is responsible for awarding and disbursing Federal Student Aid in a manner that is compliant with all applicable federal regulationsAt times the process can be confusing and frustrating for studentsI am happy to meet with Mr*** in person at a time of mutual availability to assist him in resolving the remaining outstanding issues affecting his eligibility for financial aid at Columbus State for the 2017-academic yearI can reached by telephone at ###-###-#### or by e-mail at ***David MM***Director of Financial AidColumbus State Community College

[redacted]’s complaint to the Revdex.com raises multiple issues regarding his application for Federal Student Aid for the 2017-2018 academic year that need to be addressed. I will attempt to do so in the order in which Mr. [redacted] lists them in his complaint.1. “You previously sent me a form asking me who all resided in my residence. On that form I confirmed that the woman I had children with does reside in that residence. We are not married.”a. Mr. [redacted]’s application for Federal Student Aid for the 2016-2017 academic year was also selected for the verification process. As part of that process he submitted the 2016-2017 Household Verification Form on 2 occasions, once on May 22, 2016 and again on May 29, 2016. On both of those forms he lists [redacted] as his “spouse” and indicates that she attends Ohio State University. In addition, on May 22, 2016 and May 29, 2016, Mr. [redacted] submitted 2015 Wage Verification Forms to Columbus State Community College. On both of those forms he indicated his spouse did not work. On the 2017-2018 Household Verification Form submitted on April 14, 2017, he lists [redacted] as a member of the household but lists her as “other”. However, whether or not Mr. [redacted] and Ms. [redacted] are legally married is irrelevant in the determination of Mr. [redacted]’s eligibility for Federal Student Aid. Based on Mr. [redacted]’s application for Federal Student Aid, documents submitted to Columbus State Community College, and the his statement in his Revdex.com complaint she is a legitimate adult member of the household for both years. Therefore he is required by federal regulation to submit income information for her as part of the verification process. If she did not file a 2015 Federal Income Tax Return then he may submit an IRS Non-filers Statement for her to document that. That statement may be obtained by accessing www.irs.gov and clicking on “Get a Tax Transcript” under the “Tool” button. It may also be requested by calling 1-800- 908-9946.b. Since Ms. [redacted] is a member of Mr. [redacted]’s household her income during 2015 must be included in the calculation of Mr. [redacted]’s eligibility for Federal Student Aid. Therefore determination of her potential income is essential to that process. The importance of confirming this information is increased due to the fact that Mr. [redacted] reports that he had no income during 2015 but provides support for himself and 3 others.2. “How can a school restrict financial aid and tell someone what classes they can and cannot take?” Federal regulations regarding the awarding and disbursement of Title IV Federal Student Aid funds mandate that only those courses that apply to a student’s declared program of study are considered in determining a student’s financial aid eligibility each semester. The following is quoted from Volume 1, Chapter 1, page 18, of the 2016-2017 Federal Student Aid Handbook issued by the U.S. Department ofEducation: “If a student is enrolled in courses that do not count toward his degree, certificate, or other recognized credential, they cannot be used to determine enrollment status unless they are eligible remedial courses. This means you cannot award the student aid for classes that do not count toward his degree, certificate, or other recognized credential.” 3. Mr. [redacted] states twice in his complaint that he just wants “to take my classes and transfer them over to OSU…”  This statement raises the issue of whether or not the student is degree seeking at Columbus State Community College. If he is not, then based on federal regulations he is not eligible for Title IV Federal Student Aid at the college. His concern with not being able to take whatever classes he chooses to further escalates this issue. The student will need to submit a statement indicating if he is degree seeking at Columbus State Community College, and if so, what program of study he is pursuing Columbus State Community College is responsible for awarding and disbursing Federal Student Aid in a manner that is compliant with all applicable federal regulations. At times the process can be confusing and frustrating for students. I am happy to meet with Mr. [redacted] in person at a time of mutual availability to assist him in resolving the remaining outstanding issues affecting his eligibility for financial aid at Columbus State for the 2017-2018 academic year. I can reached by telephone at [redacted] or by e-mail at [redacted]David M. M[redacted]Director of Financial AidColumbus State Community College

I am forwarding this complaint to the Office of Academic Affairs.  They will send their findings to me and I will respond to this complaint with their findings to you. Thank you,Linda Shinn

“Columbus State Community College has researched Mr. [redacted] situation and reached out with information...

and assistance from the Center for Advising Support and Exploration (CASE).  Ms. Dawn B. Assistant Director of CASE has been established as the central point of contact for Mr. [redacted], and has spoken with him via phone and email regarding his academic planning and standing at the College.  FERPA regulations prohibit disclosure of specific details of a student’s academic record to outside entities, but Ms. B. is empowered to provide continuing assistance and support to the student should he so desire.  The College believes the desired settlement stated by the student has been addressed at this point in time.”Dr. Martin M., Dean, Enrollment Services

Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.   We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties.  Complaint Details Date Filed: 6/16/2017 Date Opened: 06/16/2017 Date Closed: N/A   Consumer’s Additional Information Regarding Complaint: You are currently requesting tax returns to determine financial aid eligibility for me from someone who is not one of the following: 1. A spouse 2. A dependent 3. A parent 4. Legal Guardian You previously sent me a form asking me who all resided in my residence. On that form I confirmed that the woman I had children with does reside in that residence. We are not married. She is also a in Medical School at Ohio State University therefore, it would be unlikely she would have tax returns although legally she is not obligated to provide them because.... WE ARE NOT MARRIED and she is not one the individuals listed above as per the Federal Aid website! I contacted your financial aid office to inquire about what should be done in order to resolve this... and as usual you insisted she should provide said documents that do not exist or she should be removed from the form. I asked the form be re-sent. This has not been done. Your school seems to be inadequate on many levels. This is essentially no different than asking a room mate to submit their tax returns because we live under the same roof and rent at the same home. There is also the issue of how you handle financial aid which quite frankly I would be curious to dig into when I get the time and see if it is actually legal. How can a school restrict financial aid and tell someone what classes they can and cannot take? OSU does not seem to be able to do this or enforce this policy yet ...... you do???? Whats different?? Is it because no one has complained??? No push back??? People go along with it not realizing the school actually may be overstepping their boundaries??? There is something inherently wrong with this school. I need a resolution for the financial aid and I need to not have to ask you again. I am sincerely tired of communicating with you. I just want to take my classes and transfer them over to OSU in peace. Please stop telling me that the reason you are requesting tax returns from someone who is not married to me and is not a guardian or a legal dependent is because the government needs it... Because that is demonstrably false...Consumer’s New  Desired Resolution: I need a resolution for the financial aid and I need to not have to ask you again. I am sincerely tired of communicating with you. I just want to take my classes and transfer them over to OSU in peace. Please stop telling me that the reason you are requesting tax returns from someone who is not married to me and is not a guardian or a legal dependent is because the government needs it... Because that is demonstrably false...Thanks.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.