Columbus Telephone Co Internet

Initial Business Response /* (1000, 5, 2016/01/21) */
Contact Name and Title: Sue ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jrfox.com
Our customer is an out of town relative of an employeeHe approached our employee for help in buying an engagement ringThe employee forwarded the
request to our sales manager, who in turn on 7-16-filled his requestOn 9-23-the initial $deposit was madeHe applied for credit but was denied, at which time we told him to make Layaway payments, thinking he was ready to propose at any timeWe do have a Layaway policy, to which we have customers sign, but thinking a short term hold (layaway) wasn't worth mailing the form to him out of town, so we didn'tNot hearing from him until his next payment of $1000.on 8-4-we didn't realize he was having financial or relationship issues with his fianceWhen he finally said something to our employee, at the beginning of our employee gave him my name and phone # for help and adviceUntil I received the letter from the Revdex.com 1-15-I didn't know this customer had any issues with us, because I've never talked to him, or anyone else about itIn the notice I have copies of two emails from the customer dated 12-28-and 1-14-sent to his salespersonShe offered him a partial refund, due to our layaway policy and the months we held a diamond and ring for himThis did not seem to be acceptable or fair to himIn speaking and emailing him since, I have authorize an additional refund, allowing the relationship with my employees' family to stay cordialWe had offered to supply a ring in the amount he paid, but he has since bought another ring in his home town
OFFER:
We have refunded all but 10% of his payments in the amount of $An email of confirmation from the customer has approved this actionNo other action will be needed