This letter is in response to Complaint # [redacted] I submit the following;Mr [redacted] was recommended to us by one of our wholesale automotive clients to check theautomatic transmission in Mr [redacted] 's Cadillac EldoradoIt was their belief that his automobileneeded internal transmission workWe confirmed that fact and repaired Mr [redacted] 's car (see attachedrepair order).Sometime after the repair, Mr [redacted] returned with a concern about the shift transition in his car and adash light which seemed to accompany the shift problemWe tested the transmission and found nofault in the work performed on repair order However, we did find that the "driver' in the mainbody conputer was not functioning properlyThis condition was not evident when our work wasperformedAt our expense, we hired an expert auto electrician to come and confirm our findings, whichhe didEven though it is clearly spelled out in our warranty that we do not warranty any componentoutside of the transmission (auto electric, cooling tines, radiators etc) we thought it would be a "goodfaith" effort if we tried to arrange to have the problem resolvedWe search for a body computer at thedealer, which we found to be out of production because of the year, We tried to find a good usedcomputer which was not available eitherSo, we found two old computers, condition unknown, andasked the computer technician to see if he could rebuild Mr [redacted] s computerWe were told it was along shot but he would tryLong story short the effort did not work and we had to re-intstall Mr [redacted] scomputer and begin the long process of trying to find another computerOur auto electrician saidsometimes parts for this computer are available from an Asian sourceAll of this was done at noexpense to Mr [redacted] even though it is not a covered part in the transmission repair.So this is where we are; we have been on the hunt for a low mileage, good used computer for Mr[redacted] carWe have been checking every few weeks, with various companies around the country, withno success as yetOur last check was one week ago and, as of this letter, still no successWe will tryagain this weekI am relatively sure that eventually a computer will be found but as Mr [redacted] says ithas been a long processAs you may guess all of this takes hours of an employee's time (not beingcharged to Mr [redacted] )When Mr [redacted] left our shop, the last visit, he was told that if we find acomputer we will call to let him knowWhere we have been at fault is the lack of communication withMr [redacted] but that communication would have been "Still don't know anything yet"If Mr [redacted] would like to join the search we would welcome the help.We would love to help resolve this problemAs you may know, from records you may have, that wehave been faithful in keeping our customers satisfiedIn this situation finding available parts for thisvintage car is challengingWe will not give up on this
I took with my vehicle to columbus transmission on May and met with Floyd the ownerI was informed they would need the car for at least a week to road test the car to see if the error codes were detectedThey had the car for two days and drove it on the street as well as prolonged road time on the highwayNeither scenario produced the service engine light and hard shift symptom, Floyd contacted me and informed me that they could not produce the errorHe agreed to extend my warranty to December and if the error occured after December he would still honor the agreementAddtionally, he instructed me to bring it in immediately if the error scenario arose and don't shut the engine down so the code could be capturedI asked for and received in writing the agreement to extend the warranty until December and after that time frame if the code was detectedBased on this written agreement with Floyd, I am satisfied with the resolution to my initial complaint
I have made an appointment (May 9th) with Mr. [redacted] to check out his vehicle. I told him this couldtake one to three weeks to complete. He agreed and will be bringing his car in at that time
This letter is in response to Complaint #[redacted]. I submit the following;Mr. [redacted] was recommended to us by one of our wholesale automotive clients to check theautomatic transmission in Mr. [redacted]'s 1994 Cadillac Eldorado. It was their belief that his automobileneeded internal...
transmission work. We confirmed that fact and repaired Mr. [redacted]'s car (see attachedrepair order).Sometime after the repair, Mr. [redacted] returned with a concern about the shift transition in his car and adash light which seemed to accompany the shift problem. We tested the transmission and found nofault in the work performed on repair order 28997. However, we did find that the "driver' in the mainbody conputer was not functioning properly. This condition was not evident when our work wasperformed. At our expense, we hired an expert auto electrician to come and confirm our findings, whichhe did. Even though it is clearly spelled out in our warranty that we do not warranty any componentoutside of the transmission (auto electric, cooling tines, radiators etc) we thought it would be a "goodfaith" effort if we tried to arrange to have the problem resolved. We search for a body computer at thedealer, which we found to be out of production because of the year, 1994. We tried to find a good usedcomputer which was not available either. So, we found two old computers, condition unknown, andasked the computer technician to see if he could rebuild Mr. [redacted]s computer. We were told it was along shot but he would try. Long story short the effort did not work and we had to re-intstall Mr [redacted]scomputer and begin the long process of trying to find another computer. Our auto electrician saidsometimes parts for this computer are available from an Asian source. All of this was done at noexpense to Mr. [redacted] even though it is not a covered part in the transmission repair.So this is where we are; we have been on the hunt for a low mileage, good used computer for Mr.[redacted] car. We have been checking every few weeks, with various companies around the country, withno success as yet. Our last check was one week ago and, as of this letter, still no success. We will tryagain this week. I am relatively sure that eventually a computer will be found but as Mr. [redacted] says ithas been a long process. As you may guess all of this takes hours of an employee's time (not beingcharged to Mr. [redacted]). When Mr. [redacted] left our shop, the last visit, he was told that if we find acomputer we will call to let him know. Where we have been at fault is the lack of communication withMr. [redacted] but that communication would have been "Still don't know anything yet". If Mr. [redacted]would like to join the search we would welcome the help.We would love to help resolve this problem. As you may know, from records you may have, that wehave been faithful in keeping our customers satisfied. In this situation finding available parts for thisvintage car is challenging. We will not give up on this.
This letter is in response to Complaint # [redacted] I submit the following;Mr [redacted] was recommended to us by one of our wholesale automotive clients to check theautomatic transmission in Mr [redacted] 's Cadillac EldoradoIt was their belief that his automobileneeded internal transmission workWe confirmed that fact and repaired Mr [redacted] 's car (see attachedrepair order).Sometime after the repair, Mr [redacted] returned with a concern about the shift transition in his car and adash light which seemed to accompany the shift problemWe tested the transmission and found nofault in the work performed on repair order However, we did find that the "driver' in the mainbody conputer was not functioning properlyThis condition was not evident when our work wasperformedAt our expense, we hired an expert auto electrician to come and confirm our findings, whichhe didEven though it is clearly spelled out in our warranty that we do not warranty any componentoutside of the transmission (auto electric, cooling tines, radiators etc) we thought it would be a "goodfaith" effort if we tried to arrange to have the problem resolvedWe search for a body computer at thedealer, which we found to be out of production because of the year, We tried to find a good usedcomputer which was not available eitherSo, we found two old computers, condition unknown, andasked the computer technician to see if he could rebuild Mr [redacted] s computerWe were told it was along shot but he would tryLong story short the effort did not work and we had to re-intstall Mr [redacted] scomputer and begin the long process of trying to find another computerOur auto electrician saidsometimes parts for this computer are available from an Asian sourceAll of this was done at noexpense to Mr [redacted] even though it is not a covered part in the transmission repair.So this is where we are; we have been on the hunt for a low mileage, good used computer for Mr[redacted] carWe have been checking every few weeks, with various companies around the country, withno success as yetOur last check was one week ago and, as of this letter, still no successWe will tryagain this weekI am relatively sure that eventually a computer will be found but as Mr [redacted] says ithas been a long processAs you may guess all of this takes hours of an employee's time (not beingcharged to Mr [redacted] )When Mr [redacted] left our shop, the last visit, he was told that if we find acomputer we will call to let him knowWhere we have been at fault is the lack of communication withMr [redacted] but that communication would have been "Still don't know anything yet"If Mr [redacted] would like to join the search we would welcome the help.We would love to help resolve this problemAs you may know, from records you may have, that wehave been faithful in keeping our customers satisfiedIn this situation finding available parts for thisvintage car is challengingWe will not give up on this
I took with my vehicle to columbus transmission on May and met with Floyd the ownerI was informed they would need the car for at least a week to road test the car to see if the error codes were detectedThey had the car for two days and drove it on the street as well as prolonged road time on the highwayNeither scenario produced the service engine light and hard shift symptom, Floyd contacted me and informed me that they could not produce the errorHe agreed to extend my warranty to December and if the error occured after December he would still honor the agreementAddtionally, he instructed me to bring it in immediately if the error scenario arose and don't shut the engine down so the code could be capturedI asked for and received in writing the agreement to extend the warranty until December and after that time frame if the code was detectedBased on this written agreement with Floyd, I am satisfied with the resolution to my initial complaint
I have made an appointment (May 9th) with Mr. [redacted] to check out his vehicle. I told him this couldtake one to three weeks to complete. He agreed and will be bringing his car in at that time
This letter is in response to Complaint #[redacted]. I submit the following;Mr. [redacted] was recommended to us by one of our wholesale automotive clients to check theautomatic transmission in Mr. [redacted]'s 1994 Cadillac Eldorado. It was their belief that his automobileneeded internal...
transmission work. We confirmed that fact and repaired Mr. [redacted]'s car (see attachedrepair order).Sometime after the repair, Mr. [redacted] returned with a concern about the shift transition in his car and adash light which seemed to accompany the shift problem. We tested the transmission and found nofault in the work performed on repair order 28997. However, we did find that the "driver' in the mainbody conputer was not functioning properly. This condition was not evident when our work wasperformed. At our expense, we hired an expert auto electrician to come and confirm our findings, whichhe did. Even though it is clearly spelled out in our warranty that we do not warranty any componentoutside of the transmission (auto electric, cooling tines, radiators etc) we thought it would be a "goodfaith" effort if we tried to arrange to have the problem resolved. We search for a body computer at thedealer, which we found to be out of production because of the year, 1994. We tried to find a good usedcomputer which was not available either. So, we found two old computers, condition unknown, andasked the computer technician to see if he could rebuild Mr. [redacted]s computer. We were told it was along shot but he would try. Long story short the effort did not work and we had to re-intstall Mr [redacted]scomputer and begin the long process of trying to find another computer. Our auto electrician saidsometimes parts for this computer are available from an Asian source. All of this was done at noexpense to Mr. [redacted] even though it is not a covered part in the transmission repair.So this is where we are; we have been on the hunt for a low mileage, good used computer for Mr.[redacted] car. We have been checking every few weeks, with various companies around the country, withno success as yet. Our last check was one week ago and, as of this letter, still no success. We will tryagain this week. I am relatively sure that eventually a computer will be found but as Mr. [redacted] says ithas been a long process. As you may guess all of this takes hours of an employee's time (not beingcharged to Mr. [redacted]). When Mr. [redacted] left our shop, the last visit, he was told that if we find acomputer we will call to let him know. Where we have been at fault is the lack of communication withMr. [redacted] but that communication would have been "Still don't know anything yet". If Mr. [redacted]would like to join the search we would welcome the help.We would love to help resolve this problem. As you may know, from records you may have, that wehave been faithful in keeping our customers satisfied. In this situation finding available parts for thisvintage car is challenging. We will not give up on this.