Columbus Vacuum Center

The responder said that I told [redacted] not to order any parts because I did not want to spend a lot of money on the machine since it was old I never made that statement! Why would I invest any money in the machine to have it repaired and then request that no parts be ordered? [redacted] told me that the parts might be hard to get since the machine is older As a matter of fact, [redacted] said she would consult with me before she ordered any parts When we talked last she said that she could not fix the machine and that the parts were unavailable I felt that I was being pressured into buying a machine from them, because she kept talking about a machine that she could sell me and use my creditShe said that their policy was for the customer to have a store credit! I then asked her if the store credit could be used on anything in the store, like thread for my machine She said yesI asked her how I could be assured that I had the credit; she stated that it would be in the computer and that if there were a problem, just to ask for her I don't believe that an employee could decide to give store credits unless management had authorized itI think the owner is mad because someone else was able to repair the machine Why would I take the machine somewhere else and pay more money if I did not want it fixed? The person who repaired it told me the that the machine was a quality machine and if all possible I shoul have it repairedIncidentally, the machine required no parts to fix itThe part that had broken was not necessary to fix the machine The machine runs without the partWhen I put the machine on the counter with this repairman, he stated that he knew immediately what the problem was and that he could make it sew without question

Ms*** brought her serger into be repaired on August 4, The LABOR CHARGE was $plus tax which equals $*** spoke with Ms*** on August 6, and yes she was still working on the machine*** then contacted Ms*** following up with her about the repair of
the machine*** let her know that most parts was very limited (NLA) for that sergerWhen the machine was initially brought in the thread guide on the needle bar was in a bag and the screw that holds that particular part on was broken off in the needle barAlso the lower looper was bent, which *** did straighten and also advised Ms*** she did soMs*** also told *** that she did not want to have her order anything that might be available because she did not want to put a lot of money in the machine*** worked with her machine an estimated time of hrsAs far as the store credit Ms*** mentioned, its Not a store credit it is LABOR paid on the front end and we give the courtesy of allowing the customer to apply some or all towards the purchase of another machine in the store, if the customer's machine cannot be fixed/parts NLA, or if the customer does not want to spend the money for parts to have the machine repairedWe have a NO REFUND POLICY posted in our store and also on the receipt

Ms*** brought her serger into be repaired on August 4, The LABOR CHARGE was $plus tax which equals $*** spoke with Ms*** on August 6, and yes she was still working on the machine*** then contacted Ms*** following up with her about the repair
of the machine*** let her know that most parts was very limited (NLA) for that sergerWhen the machine was initially brought in the thread guide on the needle bar was in a bag and the screw that holds that particular part on was broken off in the needle barAlso the lower looper was bent, which *** did straighten and also advised Ms*** she did soMs*** also told *** that she did not want to have her order anything that might be available because she did not want to put a lot of money in the machine*** worked with her machine an estimated time of hrsAs far as the store credit Ms*** mentioned, its Not a store credit it is LABOR paid on the front end and we give the courtesy of allowing the customer to apply some or all towards the purchase of another machine in the store, if the customer's machine cannot be fixed/parts NLA, or if the customer does not want to spend the money for parts to have the machine repairedWe have a NO REFUND POLICY posted in our store and also on the receipt

The responder said that I told [redacted] not to order any parts because I did not want to spend a lot of money on the machine since it was old.  I never made that statement!  Why would I invest any money in the machine to have it repaired and then request that no parts be ordered?  [redacted] told me that the parts might be hard to get since the machine is older.  As a matter of fact, [redacted] said she would consult with me before she ordered any parts.  When we talked last she said that she could not fix the machine and that the parts were unavailable.  I felt that I was being pressured into buying a machine from them, because she kept talking about a machine that she could sell me and use my credit. She said that their policy was for the customer to have a store credit! I then asked her if the store credit could be used on anything in the store, like thread for my machine.  She said yes. I asked her how I could be assured that I had the credit; she stated that it would be in the computer and that if there were a problem, just to ask for her.  I don't believe that an employee could decide to give store credits unless management had authorized it. I think the owner is mad because someone else was able to repair the machine.  Why would I take the machine somewhere else and pay more money if I did not want it fixed?  The person who repaired it told me the that the machine was a quality machine and if all possible I shoul have it repaired. Incidentally, the machine required no parts to fix it. The part that had broken was not necessary to fix the machine.  The machine runs without the part. When I put the machine on the counter with this repairman, he stated that he knew immediately what the problem was and that he could make it sew without question.

The responder said that I told [redacted] not to order any parts because I did not want to spend a lot of money on the machine since it was old.  I never made that statement!  Why would I invest any money in the machine to have it repaired and then request that no parts be ordered?  [redacted] told me that the parts might be hard to get since the machine is older.  As a matter of fact, [redacted] said she would consult with me before she ordered any parts.  When we talked last she said that she could not fix the machine and that the parts were unavailable.  I felt that I was being pressured into buying a machine from them, because she kept talking about a machine that she could sell me and use my credit. She said that their policy was for the customer to have a store credit! I then asked her if the store credit could be used on anything in the store, like thread for my machine.  She said yes. I asked her how I could be assured that I had the credit; she stated that it would be in the computer and that if there were a problem, just to ask for her.  I don't believe that an employee could decide to give store credits unless management had authorized it.
 I think the owner is mad because someone else was able to repair the machine.  Why would I take the machine somewhere else and pay more money if I did not want it fixed?  The person who repaired it told me the that the machine was a quality machine and if all possible I shoul have it repaired. Incidentally, the machine required no parts to fix it. The part that had broken was not necessary to fix the machine.  The machine runs without the part. When I put the machine on the counter with this repairman, he stated that he knew immediately what the problem was and that he could make it sew without question.