Columbus Women's Care, Inc.

Goo* Morning, I am writing back in response to complaint i* *** regar*ing *** *** Columbus Women's Care has also reache* out to the patient to help her resolve this matter I woul* like to clarify we are Columbus Women's Care, her billing issue is with *** who is their
own corporation an* entity We *o not han*le the billing for *** *** has never notifie* the billing *epartment at Columbus Women's Care that there was an issue with a *iagnosis co*e for *ate of service 01/31/ Not only *o I han*le billing but I perio*ically assist at the front *esk The patient has been in our office for a**itional appointments since *ate of service 01/31/ She ha* not mentione* to any of our staff members that there was a co*ing issue or has she ever aske* to speak with me or our office manager The patient has emaile* the provi*er she seen in the office numerous times regar*ing her appointments but there was never a mention of any issues with Columbus Women's Care to resolve for her. After reviewing the complaint I foun* that we *i* make a co*ing error with her lab or*er for 01/31/ I foun* the primary *iagnosis co*e submitte* was not a preventative co*e which may have cause* this patient to receive a bill I reache* out to *** *** who is corporate account manager at *** I aske* for this error to be fixe* an* that *** will rebill her insurance company with the correct *iagnosis co*e I will attach a copy of the email correspon*ence *** was notifie* on August 4th, that this took place Once the claim is a*ju*icate* *** will be notifie* by *** if she has any financial responsibility Columbus Women's Care will not waive all other bills for follow up visits because those office visits were all vali* an* *i* not pertain to the co*ing error for *ate of service 01/31/ I have uploa*e* the me*ical recor*s as to why *** ha* to come back for a**itional office appointments In conclusion *** will nee* 30-*ays to resolve this billing matter If there is any a**itional information nee*e* please feel free to contact me at the information below The servicing provi*er *** *** CNP is also will to attest to the vali*ity of all me*ical recor*s Thank you,Zakura V*** Columbus Women's Care, Inc.Billing Coor*inator###-###-#### *** ***###-###-#### Billing Fax###-###-#### Main Office ***