Goo* Morning, I am writing back in response to complaint i[redacted] regar*ing [redacted]. Columbus Women's Care has also reache* out to the patient to help her resolve this matter. I woul* like to clarify we are Columbus Women's Care, her billing issue is with [redacted] who is their...
own corporation an* entity. We *o not han*le the billing for [redacted]. [redacted] has never notifie* the billing *epartment at Columbus Women's Care that there was an issue with a *iagnosis co*e for *ate of service 01/31/17. Not only *o I han*le billing but I perio*ically assist at the front *esk. The patient has been in our office for a**itional appointments since *ate of service 01/31/17. She ha* not mentione* to any of our staff members that there was a co*ing issue or has she ever aske* to speak with me or our office manager. The patient has emaile* the provi*er she seen in the office numerous times regar*ing her appointments but there was never a mention of any issues with Columbus Women's Care to resolve for her. After reviewing the complaint I foun* that we *i* make a co*ing error with her lab or*er for 01/31/17. I foun* the primary *iagnosis co*e submitte* was not a preventative co*e which may have cause* this patient to receive a bill. I reache* out to [redacted] who is corporate account manager at [redacted]. I aske* for this error to be fixe* an* that [redacted] will rebill her insurance company with the correct *iagnosis co*e. I will attach a copy of the email correspon*ence. [redacted] was notifie* on August 4th, 2017 that this took place. Once the claim is a*ju*icate[redacted] will be notifie* by [redacted] if she has any financial responsibility. Columbus Women's Care will not waive all other bills for follow up visits because those office visits were all vali* an**i* not pertain to the co*ing error for *ate of service 01/31/17. I have uploa*e* the me*ical recor*s as to why [redacted] ha* to come back for a**itional office appointments. In conclusion [redacted] will nee* 30-45 *ays to resolve this billing matter. If there is any a**itional information nee*e* please feel free to contact me at the information below. The servicing provi*er [redacted] CNP is also will to attest to the vali*ity of all me*ical recor*s. Thank you,Zakura V[redacted] Columbus Women's Care, Inc.Billing Coor*inator###-###-#### [redacted]###-###-#### Billing Fax###-###-#### Main Office [redacted]<*iv>
Goo* Morning, I am writing back in response to complaint i[redacted] regar*ing [redacted]. Columbus Women's Care has also reache* out to the patient to help her resolve this matter. I woul* like to clarify we are Columbus Women's Care, her billing issue is with [redacted] who is their...
own corporation an* entity. We *o not han*le the billing for [redacted]. [redacted] has never notifie* the billing *epartment at Columbus Women's Care that there was an issue with a *iagnosis co*e for *ate of service 01/31/17. Not only *o I han*le billing but I perio*ically assist at the front *esk. The patient has been in our office for a**itional appointments since *ate of service 01/31/17. She ha* not mentione* to any of our staff members that there was a co*ing issue or has she ever aske* to speak with me or our office manager. The patient has emaile* the provi*er she seen in the office numerous times regar*ing her appointments but there was never a mention of any issues with Columbus Women's Care to resolve for her. After reviewing the complaint I foun* that we *i* make a co*ing error with her lab or*er for 01/31/17. I foun* the primary *iagnosis co*e submitte* was not a preventative co*e which may have cause* this patient to receive a bill. I reache* out to [redacted] who is corporate account manager at [redacted]. I aske* for this error to be fixe* an* that [redacted] will rebill her insurance company with the correct *iagnosis co*e. I will attach a copy of the email correspon*ence. [redacted] was notifie* on August 4th, 2017 that this took place. Once the claim is a*ju*icate[redacted] will be notifie* by [redacted] if she has any financial responsibility. Columbus Women's Care will not waive all other bills for follow up visits because those office visits were all vali* an**i* not pertain to the co*ing error for *ate of service 01/31/17. I have uploa*e* the me*ical recor*s as to why [redacted] ha* to come back for a**itional office appointments. In conclusion [redacted] will nee* 30-45 *ays to resolve this billing matter. If there is any a**itional information nee*e* please feel free to contact me at the information below. The servicing provi*er [redacted] CNP is also will to attest to the vali*ity of all me*ical recor*s. Thank you,Zakura V[redacted] Columbus Women's Care, Inc.Billing Coor*inator###-###-#### [redacted]###-###-#### Billing Fax###-###-#### Main Office [redacted]<*iv>