Comanche Nation Casino

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Johnston Cooling and Heating LLC was hired by the ***’s home warranty company to perform an installation last summerThe warranty company provides us with guidelines for repair and installationWe followed the guidelines and there was a water leak due to improper piping shortly after the install
Johnston repaired the leak and hired a contractor to repair all water damageA new leak developed several weeks ago and we sent an employee to inspect itA pipe had frozen and burst over the winterThis pipe was not installed by Johnston and is not covered by our workmanship guarantee, however as a show of good faith we replaced itDue to the high liability of this structure and the restrictions of the home warranty company we refused any further work at this siteThe home warranty company sent another contractor to the *** residence, but they were turned awayThe ***'s stated they wanted Johnston back. *** *** Field Supervisor Johnston Cooling and Heating LLC***###-###-####