Combatant Gentlemen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response must be fore someone elseI have never ordered any wedding attire from this site, I would never trust this company with providing attire for such an important dayMy complaint was with shoes and luggage that I orderedI ended up cancelling both, one after ~months of waiting and being led on, and the other after ~monthsThis response just highlights the companies lack of customer focusKeep up the good work guys Regards, [redacted]

Unfortunately, we have been experiencing some delays due to our production facility overseas As a result we have refunded the customer for the full amount of their purchase as requested by themIn addition, as an act of good faith, we have still shipped their items and allowed them to keep them free of chargeWe have also communicated this action to them Please see attached documentation to support the refund and the fact that the product was shipped as well.Thank you for your understanding.Sunil Ramchandani | VP Finance[m] [redacted] [e] ***@combatgent.com[w] www.combatgent.com

ID [redacted] - [redacted] This customer has several orders with us and I would like to ensure I am looking at the right one Can you provide me with the order info or date of transaction so I can look into it further and ensure it is resolved?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In response to the complaint ID above:Unfortunately we have been experiencing some production delays due to our manufacturing facility overseas The customer's item was shipped and delivered via UPS using expedited shipping due to delays We have attached order detail and UPS confirmation to support.Thank you for your understanding and we hope to have satisfied the customers issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like you to proceed with finishing producing the suit and remaining shirt and shipping them to meI do not want a refund at this time, as long as I can be assured that the order will be fulfilled in weeks Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved My name is [redacted] , I filed Complaint ID: [redacted] on 10/30/ Combatant Gentlemen sent me full refund so this matter is closed.Regards, [redacted]

I placed my first order online on Combatant Gentlemen’s website, https://combatgent.com/, where I found good looking suits and was ecstatic my sizes were availableThose who know their products know that they are often out of sizes due to high demand One of the two suits I ordered went on sale the next morning (less than 12-hours), which I felt was a good opportunity to call and see if they would honor the new price of the suit My size was available when it was on sale so I would think that my request is valid to honor the new sale price I waited over 25-minutes so I decided to hang up and send an email ***, a customer service representative, responded in less than 24-hours and informed me that Combatant Gentlemen cannot modify the order since the package is already awaiting pick up from UPS I do not understand how the delivery of the package had anything to do with honoring the cost of the discounted price I sent a follow up email stating the shipment should not affect honoring the price [redacted] continued to respond that Combatant Gentlemen cannot change the order I believe there is an easy solution, but Combatant Gentlemen chooses to make this process difficult for customers I can easily return my order and re-order the suit at the discounted price, but it wastes both my time and company’s time Combatant Gentlemen needs focus more on customer service and how to treat their customers

Dear [redacted] The invoice that I was provided did not include a physical address My understanding is that this particular company is online-based and does not have any physical store fronts After some research online, I was able to find the following address for returns like the one I made: [redacted] *** [redacted] *** In my initial complaint, I neglected to add that one possible solution would be for the seller to send me a replacement shirt I am not beholden to the particular color that I ordered, if that is the issue In fact, I would like to order from the seller in the future, but the lack of customer service with this particular return forced me to file the complaint Thanks for your help, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below of the suits were not deliveredThey were shippedwas received in Delaware, but not acceptableThis suit has already been returnedThe suits for California, Colorado, and Virginia were never received Regards, [redacted]

ID #*** (Order #***)Dear ***,I apologize for the lack of communication between you and our customer service departmentWe are working hard at resolving these issues quicklyWe are actually in the middle of hiring more people to add to our team so this issue does not occur againWe have issued you a refund on May 20th, which you should view in your account of $I have attached a receipt below for the inconvenienceI would also like to offer you a $gift card to use during your next purchasePlease see details below.Gift Card $- *** (A physical copy will also be mailed)Please let me know if you have any questions and I'd be happy to assistThanks!*** ***[o] ***[e] ***[w] ***[t] ***

We sincerely apologize for the delay Our factory has been experiencing production delays that have affected delivery times We have refunded the customer Please see refund info attached Thank you for your understanding and patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your assistance!
Regards,*** ***

I have a Revdex.com complaint I'd like to resolvePlease let me know if any other action on my part needs to be done at this timeThanks!ID #*** Order #***Dear *** (***),I do apologize for the delay regarding your order with Combatant GentlemenPer our recent
conversation our fulfillment center was delayed by day after I promised a delivery for youFor the inconvenience, I have gone ahead and issued you $of a refund along with $store creditYou will be able to view that refund within 3-business days depending on your bank institutionYour store credit will appear in your account onlineI can say I am very apologetic for this long delay and like I stated before we are re-thinking our pre-ordering process for the near future so this does not happen againIf you do every decide to come back and purchase with us there is $completely on us.Attached is the refund receipt issued today 1/8/2016.Again, I apologize for any inconvenience this may have causedThanks!*** *** | General Manager*** ***
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I have a Revdex.com complaint I'd like to resolvePlease let me know
if any other action on my part needs to be done at this timeThanks!
ID #*** Order #***
Dear *** (***),
I do apologize for the delay regarding your order with Combatant GentlemenPer our recent conversation our fulfillment center was delayed by day after I promised
a delivery for youFor the inconvenience, I have gone ahead and issued you $of a refund along with $store creditYou will be able to view that refund within 3-business days depending on your bank institutionYour store credit will appear in your account onlineI can say I am very apologetic for this long delay and like I stated before we are re-thinking our pre-ordering process for the near future so this does not happen againIf you do every decide to come back and purchase with us there is $completely on usAttached is the refund receipt issued today 1/8/Again, I apologize for any inconvenience this may have causedThanks!
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Our stated policy on wedding suits is for the items to be shipped out month prior to the customers wedding date. We were approximately week late and we understand this can be frustrating for the customer. We apologize for the inconvenience. That said, the items were shipped to
the customer in time for the wedding and please find documentation attached to support the order and delivery.We appreciate your understanding. Please let us know if you have any further questions.*** *** | VP Finance[m] ***[e] ***@combatgent.com[w] www.combatgent.com

Customer has been refunded a total of $on Aug 3:PM for the items he did not receive He has kept one pair of pants that have been received and shipped to himWe have also allowed him to keep the free gift card we offered at purchase int he amount of $40, plus provided
store credit of $to compensate for the frustration We sincerely apologize for the delays and accept full responsibility Please see order and refund info to support. Thank you

Our sincere apologies for the miscommunication as we did not have the correct information on the customers account We have reviewed the account and confirmed that the customer has been fully refunded for both items as we have experienced production delays with the items in question

Our stated policy on wedding suits is for the items to be shipped out month prior to the customers wedding date. We were approximately week late and we understand this can be frustrating for the customer. We did our best to accommodate by shipping day air to the customer to make
oup for some of the delayWe apologize for the inconvenience. That said, the items were shipped to the customer in time for the wedding and please find documentation attached to support the order and delivery.We appreciate your understanding. Please let us know if you have any further questions.*** *** | VP Finance[m] 617.852.7855[e] ***@combatgent.com[w] www.combatgent.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
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