Combe Inc.

Thank you for informing us of a complaint received by your office. We have located the consumer email in our system and failed to respond in a timely manner. We will send the consumer replacement coupon for the defective product he purchased plus complimentary for the inconvenience
he experienced.We will send him a response within our consumer system platform. *** ***'s has been issued Case #***.Sincerely,*** ***, Consumer Resources

The business has responded.  Please see below: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted]: Thank you for informing us of a consumer complaint...

your office received regarding Just For Men.  Unfortunately, we were unsuccessful in speaking with [redacted].  We left him 2 voicemails on Nov ** and Nov **, 2014.  I received your e-Mail today with his mailing address, we will make a 3rd attempt follow-up via letter.    We ask that you please have him call us direct at ###-###-#### to discuss this matter further.  He can reference Case # [redacted]. Thank you for bringing this matter to our attention. Sincerely, [redacted] Consumer Resources Case #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I said I rejected their response because I wanted to let you know that I finally received the replacement coupon that I have been long awaiting and now you can close this case.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Comment:I will have to escalate my original complaint about not receiving my replacement coupon to the Revdex.com.  As the Revdex.com stated that you had sent a replacement coupon but one was never received._____________________On March **, we replied with the following: Thank you for contacting us regarding Vagisil. We welcome all comments about our products.I am sorry to hear that you did not receive your replacement coupon. Our records show that it has been processed and you should be receiving it within the next 2-3 weeks.Thank you for contacting us.______________________Please contact us if you have not received your coupon by April *.  Thank you for contacting us again, and we are sorry for the inconvenience this may have caused you.Consumer Resources Team

Thank you for informing us of a contact you received.  We received a follow-up email from [redacted] [redacted] on March ** asking for the status of her coupon.  We responded the same day informing her that it will take up to 3 weeks to receive the enclosure.  We can...

confirm that it was mailed out on March **, 2017.

Review: I have purchased the Just For Men beard and mustache color kit for over 5 years now and have not had a problem. I purchased a kit at a Target and when I started to use it the tube with the color at the end was opened and the gel was black (supposed to be medium brown). It stained the counter but was able to clean it. Basically all I wanted was a replacement since clearly the product I purchased was defective. I email and contacted the company and never got a response almost a month. I have tried numerous times to contact by phone but have been left on hold for more than 20 minutes and never get a person to answer. I thought I would get better customer service but it seems like no one replies and do not stand behind their product.Desired Settlement: I basically would like a replacement of the product.

Business

Response:

Thank you for informing us of a complaint received by your office. We have located the consumer email in our system and failed to respond in a timely manner. We will send the consumer 1 replacement coupon for the defective product he purchased plus 1 complimentary for the inconvenience he experienced.We will send him a response within our consumer system platform. [redacted]'s has been issued Case #[redacted].Sincerely,[redacted], Consumer Resources

Review: used this product and it caused redness and rash and I have used it before and nothing happen. now I have a red rash under my beard and redness. I half to work in public its sucks because it shows ans it itches. there product and the dye they use caused this and it may of damaged my skin .Desired Settlement: I want a refund and want compensation or need for medicine I will half to get if it does not heal. need a check from them for damages.

Business

Response:

The business has responded. Please see below: [redacted]

[redacted] Dear [redacted]: Thank you for informing us of a consumer complaint your office received regarding Just For Men. Unfortunately, we were unsuccessful in speaking with [redacted]. We left him 2 voicemails on Nov ** and Nov **, 2014. I received your e-Mail today with his mailing address, we will make a 3rd attempt follow-up via letter. We ask that you please have him call us direct at ###-###-#### to discuss this matter further. He can reference Case # [redacted]. Thank you for bringing this matter to our attention. Sincerely, [redacted] Consumer Resources Case #[redacted]