Combined Environmental Solutions (CESI)

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Rochester RadiologyAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Rochester Radiology.Our review of the patient's account has resulted in these findings:The date of service 11/15/was filed originally to Blue Cross! Blue Shield; they denied the claim for no coverage.Ms [redacted] called on 03/03/2015, to update her insurance.We refiled the claim on 03/03/to Ms [redacted] correct insurance; they processed and paid on 04/02/2015.As a result of these findings, we have taken the following corrective actions:A refund in the amount of $was mailed out to Ms [redacted] on 07/30/2015.We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ch [redacted] @zotecpartners.comChristy [redacted] Customer Service Representative Zotec PartnersNMeridian Street, Ste Carmel, IN 46032cc: Ned C [redacted] , Chief Compliance Officer